[Resolved]  Airtel — Multiple & Everlasting Problems with Airtel

Time & again I have been proved by Airtel that they are just getting from bad to worse.

Their Customer Service is not at all efficient nor even upto the mark forget doing any Value Add.

The service as well as the customer service is just frustrating me day-by-day.



Here is the list of problems I am facing with Airtel -



1. CLIP Service displays incomplete / incorrect info (e.g. for any incoming call if the no. is +9122XXXXXXXX it misses the 3rd digit after + thus showing only +912XXXXXXXX & similarly it misses out the 3rd digit 9 in cell phone nos. i.e. it shows only +91?892XXXXXX. Surprisingly this at times also picks up the Phonebook Entry & displays it but if I call back the no. it gives me THIS IS AN INVALID NO.
2. Each time I try to dial 121, I hear nothing but echo of my own voice, somehow the call does not go through.
3. If I try the [protected] from a cell / landline it gives me THIS IS AN INVALID NO.
4. If I dial 555 & press 2 as per IVR to activate VMS it again gives me THIS IS AN INVALID NO.
5. Hello Tune Services were not restored on 1st of Aug as informed by Airtel broadcast SMS to customers, instead it was resolved on 5th Aug & there was no notification of the delay sent to customers.
6. GPRS Services which until now were the best feature with Airtel have also become intermittent.
7. All providers provide a free of charge Call Conferencing Facility but not Airtel which charges 75 p.m. as I enquired.
8. Airtel Hold Music is more of a nuisance when need to receive an urgent call amidst an important business call.
9. The Customer Service Reps deny escalations.
10. Most of them are unprofessional at times (I agree some, ONLY SOME are very polite).
11. Airtel does not provide any flexibility in payment dates – I remember I was hospitalized & alone in the city hence was unable to pay & Airtel Bill & my services were discontinued & were not restored for 3 days until I paid the bill after my discharge. I tried to request & convince the Airtel folks at my wits end to start my services at least until I get discharged. This kind of a behavior with an 18 month old customer is a shocking inhumane experience to me.





Below is a track of events of instances & issues where I have called Airtel –




12/8/08 #[protected] Sudhir Tayre - Unable to provide Legal Contacct Info for Airtel & also was not able to find a reference of previous request nos.





6/8/08 #[protected] IVR Issue - Resolved as per Airtel but still the issue persists - Saiyyad Raza.

6/8/08 #[protected] CSR Rep unable to find the tkt / logs.

6/8/08 #[protected] CSR Rep unable to find the tkt / logs.

6/8/08 #[protected] CSR Rep unable to find the tkt / logs.

6/8/08 #[protected] IVR Issue - Resolved as per Airtel but still the issue persists - Saiyyad Raza.

6/8/08 #[protected] CSR Rep unable to find the tkt / logs.

6/8/08 #[protected] CSR Rep unable to find the tkt / logs.







6/8/08 # 17788131

==============

6/8/08 #[protected] CLIP Issue - Saiyyad Raza.

6/8/08 #[protected] Hello Tune Issue - Saiyyad Raza.

6/8/08 #[protected] Hello Tune Services - Saiyyad Raza.

6/8/08 #[protected] VMS - Saiyyad Raza.

6/8/08 #[protected] IVR Issue - Saiyyad Raza.

6/8/08 #[protected] No info available with CSR Reps.





2/8/08 #[protected] IVR Issue - Stalin D'Souza.



1/8/08 # Ref. No. not available Escalation by Sapan Kumar from Chandraman Mali did not put any details.





PLEASE NOTE THAT ALL THESE PROBLEMS HAVE BEEN VERIFIED BY USE OF AN ALTERNATE PHONE IN FACT SOME OF MY OTHER AIRTEL SUBSCRIBER FRIENDS ARE FACING THE SAME ISSUE & HENCE IT RULES OUT THE POSSIBILITY OF A SIM CARD FAULT.

I need to know the Legal correspondence address for Airtel.
Can you provide me with the same.

I wish to approach a Consumer Forum thereby seeking legal action against Airtel.

[protected]

Tarun Kumar Ladkani
+91-[protected]


Tarun Kumar Ladkani