Myvirtualplaza.com — No refund as well as product since 2 months

Address:

Mumbai City, Maharashtra

Hi

I have purchased the mobile micromax a116 canvas hd on 11 Feb 2013 at myvirtualplaza.com.My order id is MVP0029382. Since 12 Feb i was doing the follow up for delivery but no response at all. Then i had send a lots of mail and trying to call but no response from them. Then they have canceled my order and reverted back they will be refunding the money after 9-10 days on 26 mar 2013. But no refund as well as response. I have called them a several time but always busy or not reachable. There payment gateway company raising the hands from the matter. i wants to disclose such a things in media to save others from this fraud company.

Mail from account dept

Hi Team,

This is the last request to refund my money. I will go to the syber crime and local police station to file a complaint. After requesting a many time getting no response from your team. Refund my money asap.

Regards,
Limbaji



From: "limbaji bombe"<[protected]@rediffmail.com>
Sent: Thu, 28 Mar 2013 09:56:42
To: "[protected]@myvirtualplaza.com"<[protected]@myvirtualplaza.com>
Subject: Re: Update regarding pending refunds of My order id is MVP0029382

HI Team,

Any update please.

Regards,
Limbaji



From: "limbaji bombe"<[protected]@rediffmail.com>
Sent: Tue, 26 Mar 2013 09:48:46
To: "[protected]@myvirtualplaza.com"<[protected]@myvirtualplaza.com>
Subject: Re: Update regarding pending refunds of My order id is MVP0029382
HI Account Team,

As discussed with your customer support executive Kumar. Please find the Bank details.

MICR Code : xxxxxxx
IFSC Code : xxxxxxx
H.D.F.C. BANK LTD.
SAVINGS ACCOUNT xxxxxxxxxxxx

Please provide the refund ASAP.

Regards,
Limbaji

From: "limbaji bombe"<[protected]@rediffmail.com>
Sent: Sun, 17 Mar 2013 13:58:40
To: "[protected]@myvirtualplaza.com"<[protected]@myvirtualplaza.com>
Subject: Re: Update regarding pending refunds of My order id is MVP0029382
Hi Team,

Any update please?

Regards,
Limbaji

From: "limbaji bombe"<[protected]@rediffmail.com>
Sent: Wed, 13 Mar 2013 20:05:23
To: "[protected]@myvirtualplaza.com"<[protected]@myvirtualplaza.com>
Cc: "[protected]@myvirtualplaza.com.com"<[protected]@myvirtualplaza.com.com>
Subject: Re: Update regarding pending refunds of My order id is MVP0029382
Hi Team,

Please update me about your refund details. How will you refund me on 26 th march? The amount is 14999/- Rs.

Regards,
Limbaji

From: [protected]@myvirtualplaza.com
Sent: Wed, 13 Mar 2013 17:16:46
To: <[protected]@myvirtualplaza.com.com>
Subject: Update regarding pending refunds
Dear Customer

Please accept our sincere apologies for the inconvenience you may have
experienced in respect to non delivery of product and delay in refunds.
At MVP, we take pride in ensuring our customer’s satisfaction.
Unfortunately, we did not meet your expectations this time..
We are sorry to inform that refunds can be done by 26th of March. The
refund is delayed due to fiscal year ending, also management is going
through transition phase. Thus, no financial transaction can be done for
next 8-9 days.
We deeply value your relationship with MVP and are committed to
providing you with the highest level of service simply because our
customers deserve the very best. If you have any further questions or
comments regarding this matter, please feel free to discuss it with us
at [protected]@myvirtualplaza.com (for all your refund issues).
Kindly use your order id in all your future communication.
Thanks a lot for your continuous support.
Yours in service
Accounts
MVP
[protected]