[Resolved]  Nokia — COMPLAINT ON NOKIA CUSTOMER CARE AND SERVICE CENTRE

Sir
I have purchase a cellphone, NOKIA 6270 on 28-11-07. After 2 months of purchasing I start facing problems of SWITCH OFF/ RESTART (HANG), Then I approached to the following service centre for repairance purpose several times
NOKIA CARE
DURGA COMMUNICATION
KING WAY CAMP
NEW DELHI

But instead of repairing it, they even cause lots of additional default in it, like PANEL LOCK DAMAGE, LOOSE SCREW and FAULT IN SCREEN DISPLAY, fingure prints has come in its screen
Now finally when I fed up with it I went to this below mentioned service centre for better result

NOKIA CARE
HCL INFO SYSTEM LTD.
(A subsidiary of HCL INFO LTD.)
30/28 EAST PATEL NAGAR
NEW DELHI

But again this centre is not able to help me out.They are saying that there is some serious fault in the set and they can't do anything regarding my problem, even now they are not attending me.
Now what to do with hand set. I am sending its bills and reciept as attached file with this mail.
Please help as I put lots of efforts but all are in vein.

Hoping for your quick action.

Yours truely
VIKAS PANDEY
NEW DELHI
Mob.no- O[protected]
[protected].

Sir
I have purchase a cellphone, NOKIA 6270 on 28-11-07. After 2 months of purchasing I start facing problems of SWITCH OFF/ RESTART (HANG), Then I approached to the following service centre for repairance purpose several times
NOKIA CARE
DURGA COMMUNICATION
KING WAY CAMP
NEW DELHI

But instead of repairing it, they even cause lots of additional default in it, like PANEL LOCK DAMAGE, LOOSE SCREW and FAULT IN SCREEN DISPLAY, fingure prints has come in its screen
Now finally when I fed up with it I went to this below mentioned service centre for better result

NOKIA CARE
HCL INFO SYSTEM LTD.
(A subsidiary of HCL INFO LTD.)
30/28 EAST PATEL NAGAR
NEW DELHI

But again this centre is not able to help me out.They are saying that there is some serious fault in the set and they can't do anything regarding my problem, even now they are not attending me.
Now what to do with hand set. I am sending its bills and reciept as attached file with this mail.
Please help as I put lots of efforts but all are in vein.

Hoping for your quick action.

Yours truely
VIKAS PANDEY
NEW DELHI
Mob.no- O[protected]
[protected].

nokia 3500 — Nokia (doesn't) Care

My wife bought the above model of Nokia on 14th of May'2008 fron nokia priority dealer. The screen created problems after 12 days of purchase. I sent it to Nokia Care. They are keeping it for 15 days. But they didn't give her any mobile phone for this period. I am not interested in taking a repaired phone. we asked for a new set. There is no fruitful response from Nokia care.
Regards
Prem

how can i lock my memory card in nokia 3110c.i have alreday set the password but the card still open without asking the confirmation pin.

nokia-2630 — Harrased by Nokia Care in Nagpur

Hi,
I have given my Nokia-2630 for repairing but from last week your Nokia care executive (Pratap Nagar, Nagpur)daily giving me next date and when I again go, there behavior was changed and they were not giving time to talk.I am totaly harrased by your service.
Please look into the issue and kindly repair my mobile as I dnt have extra and I am lossing my buisness.
I will wait for your quick response which will stop me from going to Consumer Court.
Thanks,
Ravish

NOKIA N70 MOBILE — DELAY IN REPAIRING OF INSTRUMENT

COMPLAINTS ON "NOKIA N70"
Posted:[protected] by AMIT SINDHUPE

PROBLEM IN INSTRUMENT

Dear Sir,

I had purchased Nokia N 70 (IMEI:[protected]) on 8 months back from BHOPAL, MP. After few months a problem is occurred in the instrument/phone. When I went & given it to Nokia Care (BHOPAL, MP).

Now they said, it will take around 15 day. They need to send this instrument to Delhi and further more.

Now I don’t have instrument. I have asked to provide any instrument. I am not in a position to purchase a new instrument for 15 day.

Till date, 15 days already passed, but I have not received my instrument.

They should provide me new instrument.

Please do the needful for this.


AMIT KUMAR SINDHUPE
S/O G L SINDHUPE, C-60, MCP TOWNSHIP,
MALANJKHAND COPPER PROJECT
DIST. BALAGHAT MP 481 116

MOB.: [protected]

E-mail: [protected]@yahoo.com

I am HARMINDER SINGH. I purchased a new N70 two months ago(IEMI NO. -[protected] and PRODUCT CODE[protected] and now it was creating problems and when I asked to the Nokia Care they are not able to help me out.I give my handset to them to repair it on 6th june 2008 and now today is 17th june they are not able to repair it till today 17 june 2008.

If no one is able to repair my handset please replace it with a new handset of N70.I think u will take a serious action.I want the handset with in a three days because I am going to manali on 20th june 2008.It is very urgent for me I[censored] are not able to repair it please replace it with a new handset till the evening of 20th june 2008.
I am experiencing WORST customer service...:

i think that nokia service centre of lucknow is not able to solve the customer problem.

I am HARMINDER SINGH. I purchased a new N70 two months ago(IEMI NO. -[protected] and PRODUCT CODE[protected] and now it was creating problems and when I asked to the Nokia Care they are not able to help me out.I give my handset to them to repair it on 6th june 2008 and now today is 17th june they are not able to repair it till today 17 june 2008.

If no one is able to repair my handset please replace it with a new handset of N70.I think u will take a serious action.I want the handset with in a three days because I am going to manali on 20th june 2008.It is very urgent for me I[censored] are not able to repair it please replace it with a new handset till the evening of 20th june 2008.
I am experiencing WORST customer service...:

I am HARMINDER SINGH. I purchased a new N70 two months ago(IEMI NO. -[protected] and PRODUCT CODE[protected] and now it was creating problems and when I asked to the Nokia Care they are not able to help me out.I give my handset to them to repair it on 6th june 2008 and now today is 20th june they are not able to repair it till today 20 june 2008.

If no one is able to repair my handset please replace it with a new handset of N70.I think u will take a serious action.I want the handset with in a three days because I am going to manali on 20th june 2008.It is very urgent for me I[censored] are not able to repair it please replace it with a new handset till the evening of 20th june 2008.
I am experiencing WORST customer service...:

Nokia GSM 5610 — hanging while talking

Dear Sir,
Ref:-service job sheetno.[protected]/080619/46 dt.19-06-08

My mobile started hanging at times when talk was on.It was shoking anew mobile within 6 weeks started trouble.I approched nokia care.They updated soft were and advised to formet nokia memorycard and Idid it and started using(dt.[protected]On next day same problem.I again went to nokia care.They advised to use and observe.But trouble persists at present i have submitted it to nokia care.
To maintain your product's prestige replace my handset. If many complains of the same product is there please advice me to replace with your other mobile model.Early solution will be appreciated. I would like to suggest that your quality control mechanism is day by day deteriorating.Please regain the same confidence of coustmers in your product.

Nokia — NOKIA CARE IS CHEATING PEOPLE

I was upgrading my software of Nokia N70 on 27.5.08 . However as the battery was not fully charged my set switched off and did not thereafter did not turn on. So i gave the mobile to Nokia Care at Dibrugarh, Assam, they after examining it told me that the software needs to be re loaded and it will cost your Rs. 280/-. I said ok and they told me to collect the set the next day. I went next day to Nokia Care, they told me that they could not reload the softwares so the set will be sent to Nokia Care at Guwahati and the expense will be in between Rs. 1500- Rs. 2000 as the Flash memory is not working. I said ok .They also told me that the set will come back from guwahati within 15 days. After 15 days i enquired they told me that mobile set has not yet come. They told me to enquire after a week. I again went after a week and they told me the same thing that the set has not yet come. Then they told me that the set will come by 21.6.08. So i again went on 21.6.08 but same answer i got. Now they told to come on 24.6.08, so today as well i went but to my surprise i got the same answer. Again i called the Nokia Care Manager in Dibrugarh about the set and he told me that the set cannot be repaired as the Power IC had a short circuit. I told him when i had first given you the set for repairs, you had examined it properly and told me that its a minor problem and after software re loading the problem will be solved and the set will be ready by next day. Thereafter on the next day you told me that the flash memory is not working and the expense will come to around Rs. 2000/- . Even then i told you to repair it. Now today you are tellling me that the Power IC had a short Circuit and the set cannot be repaired anymore. I told him what is all these, my nokia n70 had a simple software problem as the battery went off while uploading the software and there was no hardware problem at all, which you too had examined while accepting the set for repairs. You people have mis handled my set and now you are saying that it cannot be repaired. So I want you to repair my set free of cost as it did not have any software problem.

Nokia 6500 Slide — Nokia care service is too bad

i got a 6500 slider on 18th of april, n from day one the T.V. out cable waz not working n then after a month or so the phone started to reboot itself and the keys on the slide and direction keys stared malfunctioning and a sound started to make from the slide as it waz operated...

on 16th of june i gave it to nokia care Solan <H.P.>
and for job sheet i waz asked to visit after a day and then finally i waz given a duplicate job sheet on 20th of june and their is only one problem of trebooting mentioned on the job sheet...

in the job sheet they had imei no. of my phone but the model waz 6500C (classic)...

now that fellow at the care is using my handset in front of me and when i asked him iz it mine set he says that its not mine... n they have sent my handset for replacement...

i want my handset to be replaced as soon as possible as yesterday he was like it will take another 15 days

i cant see him using my handset in front of me...
how can they people be like this...

I have purchase a cellphone, NOKIA 6270 on 28-11-07. After 2 months of purchasing I start facing problems of SWITCH OFF/ RESTART (HANG), Then I approached to the following service centre for repairance purpose several times. NOKIA IS WORST & I DON’T KNOW LEAST WORD THAN THIS.
SONY- ERICCSSON

Nokia 2760 — not deliver from 1 month ago

i purchase nokia 2760 from nokia care at washim-MH.at 6month ago.then it gives problems like hang, error in connection while u call anyone, GPRS settings not saved gives error not enough memory but phone memory is already free.But now it can'nt start hence i give him to nokia care but month is passed i can'nt get it now hence try to replaced that phone & give me new phone nokia 2760 as early as possible.
Yours faithfully,
Prasann S. Bande,
mob no.-[protected], [protected]
email [protected]@gmail.com

imi no, [protected], i have sold my sony k750i and purchased nokia 5700 xxpress music nearly three months ago, nearly 45 days back the camera of my phone stop working, i immediately give my phone to nokia care center jalandhar, nearly after 40 days they taketo give any meaningfull response, and when i call the care center to enquire abt my phone i got a shockkkkk, that they have replaced my hefty 12000rs phone with a cheaper phone that is nokia 6300 which really have no comparison with my 5700 nphone, u r dng complete unjustice with me, as the 6300 model dont have any 3g, no memory, limited phonebook, no symbian, no camera flash, no hsdpa, no dual speaker, small screen, .i request u to pls do sugest the needfull, this is the copy of email that i
have sent to nokia alsooo

i have a nokia 5700 imi no, [protected], my story begins from here, , , , , i have sold my sony k750i and purchased nokia 5700 xxpress music nearly three months ago, nearly 45 days back the camera of my phone stop working, i immediately give my phone to nokia care center jalandhar, nearly after 40 days they taketo give any meaningfull response, and when i call the care center to enquire abt my phone i got a shockkkkk, that they have replaced my hefty 12000rs phone with a cheaper phone that is nokia 6300 which really have no comparison with my 5700 nphone, u r dng complete unjustice with me, as the 6300 model dont have any 3g, no memory, limited phonebook, no symbian, no camera flash, no hsdpa, no dual speaker, small screen, .i request u to pls do sugest the needfull, this is the copy of email that i
have sent to nokia alsooo, so far as no response from them
salil arun
punjab
[protected]

nokia N-73M — bad response of service &behave

dear sir/madam,
i have a handset n73m.this handset is under waaranty till now.imei:-[protected].the problem in this set is-this set is cacth only idea flexi sim, in other sim sim its reply insert sim card.i have submit this set to divya nokia care verma market shamli.after 20 days i have receive my handset.next day i have check the set to insert the other sim.here was same problem in the set.i have talk to manoj the incharge of divya nokia care shamli.he replys me that about this matter i have no talk with you.you have talk in nokia care.i have talk in nokia care they reply me that talk with manoj.give me solution of this problem within 24 hrs.or i am submit this problem in cosumer coart.my cell no. is [protected], [protected].

Nokia 6300 — Lines on Display

I have a problem with my NOKIA 6300. In the middle of the display 4 lines are exposed. Day by day those lines are expanding. Can anybody guide me how i can solve this problem without changing the display. Is that a virus or display problem.

hi !
i am amrit i have a problem of inbox detail time problems ' it show before 5 hrs time when it currently send from another cell. example: if sombody send me msg at 6pm then inbox detail time shows 1pm. Time set format is also in GTM format and display currently time is also ok in update. please give me the solution of my nokia 6233 inbox problems ??????
Thankyou...