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Nokia |
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116 Reviews
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Sridhar 
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Complain on Nokia Care Services in Chennai, India
Dear All,
I am one of the Nokia mobile users for the past 5 years. All my family members are using only Nokia mobiles and I also recommended my friends & colleagues to go for Nokia.
I had trust on it before but not now… I am sorry to say that…. Because you people made me to do so.
I am really Sorry to say that I lost all my confidence and faith with NOKIA..
I never had such a worst experience from the NOKIA CARE..
Let me explain the problem..
" I purchases a New Mobile NOKIA - HANDSET - 2630 - BLACK from one of your vendor "UniverCell Telecommunication India Pvt Ltd. Velachery Branch" on March 07, 2008. I came to see that it gets hanged or struck in between very often while using and the mobile becomes stops functioning, then I have to remove the battery and then reset the mobile and then only I have can use it. I thought it might be loose contact or the battery might not properly pack. I very often found that my mobile hanged. On March 09, 2008 I took to the vendor where I bought, they redirected me to NOKIA CARE at Taramani, Chennai they redirected me to NOKIA CARE at TTK Road Alwarpet, Chennai they and again they redirected to NOKIA CARE at Royapetta, (Near Sathyam Theratre) Chennai. See the way of how each service centre palys with the customer. And finially I went to NOKIA CARE on March 27, 2008. (Service Center Details - ROCKY AGENCIES, New No:32, Old No: 10, Thiru Vi Ka Road, Royapetta, Chennai. ASC : 124_343506, Contact Number: 044-42045204, Email Address: quantum_chennai@nokiacareindia.com and MY Job Sheet Number: 124343506/080329/6 Dt: 29/Mar/2008). At first they checked it and told it was a Software Problem, and they reloaded it and gave. After that when I bought the mobile to my home and tried to charge it, I got an error message "Charger Not Supported" and then on March 29, 2008, I took it back to NOKIA CARE, they once again diagnosed that the issue is with the Board, we have to produce it to Head Office and then get rectified. So they took the Mobile and then asked me to come after 2 days, after 2 days when I went to collect my mobile, they told me that Since it a Board problem it will take another a week, and I asked them please inform the correct date so that I can come at right time. (Because I work for an MNC Company _ Hewlett Packard (HP) as a Operation Research Manager, My Home is at Velachery, Chennai and my work place is at Sriucheri, Chennai which is 50 Kms away from city. I used to go my office early around 8 AM and return Home late nights in the evening, so I had hard time to track the status of my mobile) After a week (Today - March 11, 2008) when I especially took leave and approached them they Said it will take another 10 days and it is a issue with Board, so mobile have to replaced. Then I got annoyed and lost my control and I asked the Customer technician over there... to get me the exact date so I will get back to you so that I don't have to come all the way and hearing some excuses, this make me more tensed. Then I requested the service person that please check with your head office and get me the exact information. After wards they told me that NOKIA had stopped manufacturing this model and we don't have it local stores and also in Nokia priority Dealers, So you have to wait for another 10 days. For further information they just asked me to contact Head Office. See I gave the mobile to the NOKIA CARE Center they gave the mobile for servicing it to Head office, And I don't know who to contact & what to ask them...(Because I got a information from one of my colleague these guys give the customer mobile to some local person for serving and they are paid cheaper and also I heard that these technicians uses the customer mobile for there own use saying that they are testing... I don't know how true so far). Then I thought to contact the SERVICE CENTRE MANAGER, they said he will come late so it not possible for you to meet, then I told that I will wait, then they asked me to wait for 15 minutes and they asked me came with a solution that I will get my mobile will be ready by today evening. And asked to come and collect it.. But when I went to the Service Centre evening, they made me to wait for an hour, then came with a Solution that, we got a New replacement mobile for other customer since you are coming often for your mobile, so If you wish you can avail this, then I enquired about the warranty on it, they said it have the warranty what that mobile has, and you will not be covered under any warranty with this, if you come across any problem in future. Then I got tensed and annoyed and then I request for my mobile, again they tried to postpone the days (you have wait for another 10 days), then I requested to give my mobile back or to know the status of it. They just simply asked to contact the Head Office, and they are not giving the head Office address they ask us to contact through phone (3030838) I tired al lot it goes to IVR and get disconnected. And no proper response from the Nokia Care. See the controversy in statement (March 11, 2008).
See I bought a mobile because of the Durability and brand name but... I lost all the Hopes and confidence that they will give my mobile today... Already one month of my warranty gone in service centre and I don't you please give Warranty and Guarantees of your products... I hardly used the mobile for less than 10 days only... but I had terrible and bad experience in customer servicing with the Nokia...Care... Not only me I found most of the people who come for serving face a terrible experience...Like no proper response when we give a call... or they disconnect the call while speaking... They spoil the name of Nokia...
Note: Important: If I don't receive proper response from this Mail I am going to take severs action against the company through legally and also I am going to publish an article on all the local magazines. And I going to forward this mail to all the over web and also through my company intra net to all of my colleagues those who are working in HP (Hewlett Packard) to higher officials in and around world..
And finally I kindly request you people all those who represent NOKIA to give right Information to customer and commit yourself what you say... Or don’t spoil the Brand name"...
See the loyalty to the customer it not me suffered there are many customer like me….
I need a Solution for this….
If any one of the concern person directly from Nokia contacts me will be highly appreciated…..
Hoping for a reply soon…
With regards,
Sridhar.P
Mobile No: 988-431-9949
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 115 Comments |
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Hello sir please help me sir My mobile Nokia 1600, auto Security code lack sir
My imei 357071/00/054930/3, please Security code No please Reply me sir, I am whiting for you sir
Thank you
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i m samir pandya. My job sheet no is 280434038/080507/97 dated 7/5/2008
my cell phone is nokia 2630. simply problem FM RADIO IS NOT WORKING. and i goto nokia care centre maninagar ahmedabad.
arihant technologies, 1st fllor dharnidhar complex maninagar ahmedabad .
what is my status. b coz many problem in nokia 2630 model instrument. then pls give me a same price instrument in nokia other model
and reply me what's my status of my cell phone today 35days but no response of y cell. i call careline and he give me 13 to 15 june date.
awaiting for favourable reply.
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sir,
I have purchased a cell phone, NOKIA model- 6270 on 28-11-07. After 2 month of purchasing i started facing problems of SWITCH OFF/RESTART (HANG), then i approched to the following service centre for the repairance purpose several times
NOKIA service centre
DURGA COMMUNICATION,
KING'S WAY CAMP
NEW DELHI.
but i never get any satisfactory solution then lastly they suggest me to go this below mentioned service centre for better results i.e
NOKIA SERVICE CENTRE
EAST PATEL NAGAR
NEW DELHI
.
but again this centre is not able to help me out.they are saying that there is some serious fault in the set and they can't do any thing regarding my problem.
now what to do with this handset.
please help me as i put lots of efforts but all are in vein.Now i am totally fed up with your services
help me otherwise i 'll take some legal action
hoping for quick action.
yours truly
Vikas pandey
ph:- 09990363521
09891701904
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Dear Sir Since last 3 year i am using nokia 7710 but lat few day phone was automatic shut down. And they have no start after many time on switch push they have start after some time the phone was off automaticaly plz. help me all data in this phone and also this is my favorite phone plz guide me.
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dear sir my name is bijit bora, residence of jorhat. i painfully intimate to u that i give a nokia 5200 handset to our nearest customer care center on dated 28th march 2008, but i have not recived my handset till today. when i asked for handset to service center they told me that they have send it to guwahati service center. last 5month i continiously trip to care centre but i have not get the positive reply from service centre.so i request u to look after this matter for reciving my handset.they also tell me the mobile set allready lost. now how can i get my handset plz infrom me and hope do the needful in this regured. thanking u...yours truly
n.b. job sheet no.p 24448
date: 28.03.2008
paramount service
indu bhaban, m.g. road
jorhat(assam)
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Dear Sir,
I am Anuj, i would like to launch a complaint against to your particular 'Nokia Care Center', which is situated at
Nokia Care Centre
Delhi-Gargh Road,
Hapur(Ghaziabad)
Pin-245101.
I had repaired a Nokia-6270 mobile at that centre, and that time they charged Unnecessary Bill Amount for Service, And i asked about the charges they did not replied clearly and they used "Abused Langauge", So i am completely Dissatisfied with that service.
Please look in to the matter and do the needful action against them, Otherwise my next option is to register complaint in "CONSUMER FORUM" under "Consumer Protection Act 1986".
Regards
Anuj Kumar
Mob No.9927184572
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respacted sir
i am kuldip singh dhatt u have not setispy my about u r
service in jagroan care center
u r contact person say i replaced u r celluer set
i have been submit set of 09-june-2008
if he cant do this i am go to court
Regard
Kuldip Singh
09872672243
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Hi
Iam Sobana working in MNC.I bought Nokia 5610 on dec 2007, in jan due to slidding problem i went to nokia sales and service located in koyambedu, chennai...but they broke my panel and asked me to contact to Nokia care since i had one year warranty...When i approached Nokia care located opposite to Sathyam theatre, chennai...They keep on telling me till panel is not available ...But reguraly i contact them for near 7months ..but there is no proper response at all...After getting mobile sound effects gradually decreases ...Then the music key detached..finally mobile display is gone... Same complaint is given my many customers who got Nokia 5610...And When were are Approaching Nokia care located opposite to Sathyam theatre, chennai their response is worst, no proper reply, not attending the customers call, no proper delivery of mobile and so on...I feel too difficult travel to that center and come back with no reply..Now i dnt know who to approach for my problem...I lost my faith and confidence with Nokia..Now i feel that i might approached some other better mobile than the WORST NOKIA..
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sir.
what is this i buy a NOKIA 5310 .but it gives me problem, and till now i have given 3 times in customer care ..still the problem is there in my phone.. what is this service sir.. plz replace may hand set.. other wise give my Rs 10000 ..i am very dissatisfied with nokia phones. sir.
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Mr.Sridhar,
That was not the worst case I have heard. I have a few people who are waiting for their phones for more than 3 months. And the replacement phone is not new, just another used phone. I dont think the problem is with Nokia but the service centers to which nokia has outsourced. especially the HCL outlet in mount road, its hell. I'll never go back there but better pay some money in the local service center to keep my mind peaceful.
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I am Omana from Mumbai. I bought a N72 in the last week of November 2007. Upto April 2008 it was working ok. Then started the problem of hanging and display getting white and colour changing. When I approached the Store from where I bought the set, as it is in my warranty period, they directed me to go to the Nokia Care Centre. I then went to the Nokia Care Centre on 14th July 2008 and they took the set and said it will take 12-15 days to get back. After 15 days I called them they said it will take another 10 days. I do not know what will happen to my set. My job sheet No. is 245343506/080714/2. Everyday I am checking the job sheet status on the internet. It always says handset is not ready, check later. I do not have an alternative cellphone. I am totally inconvenienced without the cell. I hope I will get my cell without any delay. My contact no. is 22670404
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Hello Sir,
I have purchsed nokia 6110 in UAE (Abu Dabi). I am not able to access india map in navigator. It was asking for buy license.
Pls advice me . How to active or anyother software to be download.
If yes. tell me the procedure.
Thanks
M.Shathishkumar
Chennai
9884801530
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dear sir i respected to you sir i have nokia 5200 but music sound problem voice is very low
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sir
we want to start nokia service center here at Mathura city.
plz give me details and conditons for the same.
thnks
from
Rajesh
Mathura(U.P)
9457027022
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I buy a nokia n72 last month .it work properly but internet disconnect.i also use other n72 it does not work .i put my sim in nokia 3110 it work.what is the problem
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sir ...
i kushal chawla gave my phone for a headset problem that problem has been rectified but now my memory card is asking for a password . so kindly tell me which password to use as i have no clue about what password to put.
kindly look into the matter.
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Hi Sridhar,
Everybody is having the same problem with nokia service center. Their head office(service) is in mount road near spencers and its name is HCL. I gave my mobile for service and able to get that only after 3 months, after fighting with their manager. And later found that I am having the same problem again in my mobile. They are cheating their customers. I went to their service center many times and found that customers waiting for replacements won't get that in time. They asked us to come after one week. If you after one week, they will tell you the same thing. So better keep away from NOKIA like me.
Thanks,
Christopher
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I have given my NOKIA 9500 set for repair at X-Zone, SCO - 824, NAC, Manimajra, Chandigarh on 3rd September 2008 under AMC. Till this date I haven't got my set although I was promised that the set will be delivered to me within 15 days from the date of submission. I don't know whom shall I complain to.
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I have given my NOKIA 6270, Job Sheet No. 114434038/080903/13, set for repair at Micronas Telecom, Raj Place, Hukum Singh Mkt., Atta, Sec. 27, Noida, U.p. on 3rd September 2008 under AMC. Till this date I haven't got my set although I was promised that the set will be delivered to me within 15 days from the date of submission. I don't know whom shall I complain to.
Pls. check asap and reply to me.
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Hi,
I have N95 handset which is just 18 monthss older. It is not getting switched on. I have given it for serive in NOKIA CARE CENTER. But, they are saying it cannot be repairable and they even said they took the handset to Nokia service station at different location. Now tell me what should I do ? Is this the quality product from Nokia.
Please find the sheet no and IMEI no below for your reference:
JS NO : 336343506/080823/16
IMEI NO: 354835011327351
Please find the unresponded complaint details below:
Complaint Number: 2-3FAO3V 13/10/2008 Punit
2-3FoR25 17/10/08 Phillomena
The CC executives speak as if they own NOKIA company.
I need a solution before I lodge complaint in cosumer court.
I can be reachable at bhimanna.yaragoppa@airbus.com.
Look forward to hear from you at the earliest.
Thanks,
Bhim
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Ashokkumar.k.c
Vikas Pandey
Bijit Bora
