[Resolved]  RechargeItNow.com — money 50 rs deducted but recharge failed not refunded

Rechargeitnow.com — recharge failed but money deducted

i recharged my mobile number [protected] on 18 August 2010 with 333 topup brouchure. Money was debited from my SBI bank account(SBI transaction reference number IG[protected], but my mobile was not recharged

i recharged my mobile number [protected] on 20 sep 2010 with 100 brouchure. Money was debited from my SBI bank account(SBI transaction reference )but my mobile was not recharged


Date (Value Date) Narration Ref. No. Debit Credit 20-Sep[protected]Sep-2010) TO TRANSFER
INB CCavenue Bills CCA[protected]IG29126379 TRANSFER TO [protected] AVENUES INDIA PRIVATE 100.00

Rechargeitnow.com — Failed recharge, but money deducted.

I had to recharge my Mobile for GPRS service on Bsnl, I opted for online recharge from this web site. My Mobile No is : [protected], I opted for a recharge of Rs274/- STV. After filling in the details of Credit Card the process started, and finally on the last moment Recharge failed was shown. However the money has been deducted, which is shown on my bill. This was done on 7th of Jan, at 10.13 AM. For complaining this site has noTelephones, No direct Access of any sort, I complained through "contact us" on the site, areply was received on my Email ID that they will start the refund process in three days, if applicable. I had got my recharge done through Bsnl office by paying cash, from pocket, The Refund from above site has not been confirmed nor received in my accounts. On their site itself My account shows all the transaction details, and clearly shows failed recharge, but how they are going to satisfy themselves before making payments I failed to understand.
Details of Transaction: Subscriber ID: [protected]; Amount: 274; Order ID:R[protected];Payment Gateway: CITI BANK; Payment Status: SUCCESS; Transaction ID:17549624; Recharge Status: FAILURE; IP Address: 210.212.179.142
All this information is in my account itself still I had not received my refund! I expect this website to improve their communication if they are honest, and honour trust. I expect my refund at the earliest, before I am forced to believe of what others have to say, and do what I dont approve of.

I had gone for Escalation request for my refund, this is the email I received in confirmation of the same. Today is 20th, lets hope they call me for clearification of any, and how they propose to Refund, All netizens of India please study my case and then decide to use this portal. If all goes well, I too will forget history and praise this portal for exceptional mistake, let us see!
Ashfaq.


Hi Ashfaq Shaikh

This is to confirm that we have received your 'escalation' request as per the following details-
Track Id: [protected]
Name: Ashfaq Shaikh
Email: ashfaq.[protected]@gmail.com
Mobile No/DTH Subscriber ID recharged: [protected]
Date of transaction:[protected]
Order Id: R[protected]

Escalation Team at RechargeItNow.com will provide you a resolution as per process detailed below:

1. Your pending complaint will be resolved and a mail sent to you within 2 working days (excluding Sundays & holidays)

2. If a clarification is required, you will receive a call or a mail from our support team within 2 working days on your registered mobile or email id.

Regards,

Escalation Team RechargeItNow.com

Now I have received an Email today from Escalation team which I am pasting below:=

Dear Customer,

Thank you for contacting http://www.rechargeitnow.com. It is a pleasure to assist you.

This is to inform you that the refund request for your transaction (Rs.274) has been sent to the payment gateway from our end on 15/01/2011 and should be credited to your account within 10 working days. Kindly check your account to confirm this and in-case the amount is not credited within this time then kindly contact your bank.
Regards
Team rechargeitnow.com
Please do not respond to this mail.Should you have any further queries, please submit the contact us form with the appropriate description.

Finally when I receive my money back is a suspense! I will provide that data to you as well, as things proceed.

Today is 29th of Jan, 11, I had received the above Escalation Email on 15th of Jan, saying my Money will be credited in 1o days time. After Inquiring with the Bank, the officials told me No refund has come from the gate of rechargeitnow as promised. I am beginning to doubt this companies intention now.

I don't know what this forum is about, whether they contact and communicate with the company officials or this is just a paste board. But I would like to tell all my friends doing online transaction to avoid this company, this is a big fraud! and The government as usual is not interested in such matters as vigilance is required for such fraudsters, looting public money with ease! Why don't the site has a Telephone, or Email posted to look after such complaints. Is it not mandatory for sites doing money transactions?. And how is this forum helping us?

Please Avoid "RECHARGEITNOW.COM" FOR ANY BUSINESS!!!

Dear Customer,

Thank you for contacting http://www.rechargeitnow.com. It is a pleasure to assist you.

Regarding your complaint, it is requested you to submit your ticket in ESCALATION under contact us page. Kindly revert all possible details of your transaction.

Please provide us the following information:
a. Mobile/VC number recharged.
b. Name of the mobile/DTH operator (eg. Idea, BPL, Dish TV etc.).
c. Date and exact/ approximate time of recharge.
d. Amount with which you recharged your mobile/DTH.
e. Transaction i.d. of the recharge that failed.
f. Name of Payment Gateway.
We will start looking into the problem as soon as you provide us the above mentioned information.

If you require any further assistance, please feel free to revert. Assuring you of our best service at all times.

Regards
Team Rechargeitnow.com

I tried to provide the details of recharge failure with ticket on your website www.rechargeitnow.com but the page is not working, i am getting error "An Error has been occured " . So i am giving details here
a) .[protected]
b) Relaince GSM service
c[protected] at approximately 8am
d)50rs
e).i dont get any transaction id or email for that
f). HDFC visa debit card

Thanks,
Amareswara Reddy V