[Resolved] Refrigerator — Delivery of faulty product | |||
Dear Sir, I purchased a LG refrigerator from a shop on 22-may-2010.The refrigerator that was kept for display in the shop was having a dent on its door and one of the utility boxes of the refrigerator was faulty. So I asked the shop owner to deliver me the fresh one and not the one that was kept for display. I was told that I will be delivered the fresh –one from there godown. I made the full payment. They also asked me to pay Rs.150 as delivery charge after the refrigerator is delivered to my address. I got the delivery of refrigerator on the same day around 4 p.m. But the refrigerator that was delivered was the same that was kept for the display in the shop and when I object it to the delivery-man he kept insisting that the product is fresh as he himself got it out from the godown. After an hour I went back to the shop and found that the refrigerator that was kept in the display was not there. I objected to the shop owner about being delivered a faulty refrigerator and specially the same one that I asked not to be delivered. I was promised that I would be delivered a fresh refrigerator by tomorrow (on May 23rd) as there is no stock available. I didn’t get the refrigerator on Sunday and when I called them I was told that delivery will be made on Monday and again on Monday they promised to deliver it on Tuesday. Now I have every reason to believe that they are making me fool and they don’t have any intension of replacing the faulty refrigerator. Now the shop owner has lost my trust completely and all I want that he return the whole payment that was made by me and take-back the refrigerator. The detailed description is: PRODUCT: LG Refrigerator (CODE: LG-REF-281FM5) Bill NO. 28683 PAID AMOUNT: Rs.13,500 Delivery Charges PAID: Rs.150 PURCHASE DATE: 22-MAY-2010. SHOP NAME: HAZRZT’S VISION ADDRESS: 19-20,LALITA PARK,VIKAS MARG,DELHI-110092 CONTACT NO.: 42486856, 42486857, 42486858. E-mail: [protected]@gmail.com Regards Abhishek Kumar [protected]/[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
I purchased a Godrej refrigerator from Electronics Plaza, Main Road Kalka Ji New Delhi on[protected].I asked the shop owner to deliver me the fresh one and not the one that was kept for display. I was told that I will be delivered the fresh –one from there godown. I made the full payment. They also asked me to pay Rs.120 as delivery charge after the refrigerator is delivered to my address. I got the delivery of refrigerator on the same day around 4 p.m in my absence. But the refrigerator that was delivered demaged fridge the delivery-man insist us not to start the fridge for at least 30 min and product is fresh as he himself got it out from the godown.
Next Day i noticed it has a sharp dent on back side bootom of th fridge which was covered by a sticker. also the lower back was totally bend. When I went back to the shop and found that the refrigerator that was kept in the display was not there. I objected to the shop owner about being delivered a faulty refrigerator he replied has send the fresh from his Godown and if still we have some issue he will replace once he has stock, simultaneously he has registered a complaint with Godrej Company. He was continue to give assurance he will replace once he have the stock. Next Day service engineer from Godrej visted and took copy of the bill along with the photographs of the demaged portion and give assurance it was dealer fault and he will forward the complaint to higher level for replacment.After contineous followup with Dealer and Godrej Company i received a call they don't have the stock for same model and availbilty is uncertain and i can opt for some other model for which i have to Pay the differece ammount. When i refused to for the different model and after a contineous follow up i have been told i can seek for refund of bill ammount only excluding Freigh charges. I've never recevide a call from Godrej company every time i've to follow up them for the status. Lastly after contineous follow up i've been told they will lift the appliance from my home and it will take 3-5 day when i can expect for refund ammount.Finally they have lifted the appliance but still i am waiting for the refund ammount. Now the shop owner has lost my trust completely.
The detailed description is:
PRODUCT: Godrej Refrigerator (CODE: GDE - 2 DS4)
PAID AMOUNT: Rs.13, 500
Delivery Charges PAID: Rs.120
PURCHASE DATE: 06-MAY-2011.
SHOP NAME: Electronics Plaza
ADDRESS: M 9, Kalkaji, Kalkaji
New Delhi, Delhi 110019
CONTACT NO.:[protected] E-mail: [protected]@rediffmail.com