[Resolved]  Reliance Big Tv — I will never subscribe for Reliance Big TV

I will never subscribe for Reliance Big TV.

This is my worst experience with Reliance Big TV. I have decided not to opt for Big TV because of the following reasons:

1. When I dial the toll free number which is available on the internet, I am never able to reach the customer care executive nor I am able to know the details. Reason : The line automatically gets disconnected in some time. (This has happened all the times I have called in last 3-4 days).

2. When I dial the other number, whether I choose English or Hindi or Marathi option, the executive always speaks in Hindi. When I talk in English, he does not understand anything.

3. The hold period on telephone is tremendously high. My call with the Big Tv executives lasted more than 20 minutes and was unsuccessful.

4. Untrained Telephone Executives: When I asked for Goregoan-Malad Big TV Outlets, he gives me Kalyan / Vashi Outlets details. Then he says that he does not know about Western Suburbs. ( I was amazed & shocked). Just to know about the outlets near my area, I was kept on hold for 6-8 minutes.

5. Then the telephone executive gives me the details for Reliance World at Malad-SV Road. However, I told him that it is shut since last 3 days. His reply was that he doesn't know about it and he again insists on noting that address.

6. The internet website www.bigtv.co.in does not provide the list of channels. I was very confused in premium and popular packs. However, there was no list of channels distinguishing them.

7. When I asked the Tele executive about the service charges rates, he started explaining the package rates.

8. I have spoken to 4 executives till now and I have been frustrated by all of them.

9. Other problems: www.bigtv.co.in is not displayed properly in Mozilla Firefox Web Browser.

10. No telephone numbers have been provided for the Big TV outlets.