Reliance Communications - Anil Dhirubhai Ambani Group

36 Reviews

Pranav Bhatt

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Ridiculous Customer service and Rude reply to customers - hopeless customer service ever seen..

To, PRESIDENT and CEO,
Reliance Communications,
Anil Dhirubhai Ambani Group

sir,
here with I would like to forward you some shocking facts about the Reliance Communication Customer Care .. And would like to tell you that, it's the worst ever I had such customer service experience.

Pls have a look my below conversation and you can come to know till what level they can frustrate customers..

My first ever complaining email is right into the bottom.. and above all are communication with your team with dates mentioned..

-------------------------------------------------------------------------------
Savita,

Have you ever gone thro my complain ??? which i have written in long email at very first time ????

YOU OFFERING ME A WAIVER OF 220.60 RS/- !!!!!!!!!!!!!!!!!!!
CAN YOU PLS JUSTIFY THIS WAIVER AMOUNT ??? AND IN RETURN I WILL JUSTIFY FOR WHAT I AM DEMANDING..

I AM DEMANDING BECAUSE ALL RELIANCE CUSTOMER CARE PEOPLE WHOM I NAMED CHEATED ME FOR 12 DAYS AND I LOST LOT OF BUSINESS IN THOSE 12 DAYS DUE TO MY INTERNET WAS WORKING.. AND ABOVE ALL THEY FRUSTRATE ME SO MUCH BY TELLING ME LIE ALL THE TIME AND ALSO YOUR PROJECT LEADERS HAVE TALKED TO ME VERY RUDELY SOMETIMES INSPITE OF LISTENING MY COMPLAIN.

ANYWAYS, I AM NOT BEGGING FOR WAIVER , I AM DEMANDING A WAIVER WHICH SHOULD JUSTIFY MY BUSINESS LOSS.

ABOUT THE PHONE, IT SHOULD NOT STOP , AS I HAVE NOT GOT ANY BILLS FROM YOURSIDE .. AND I WILL NOT PAY TILL TIME I WON'T GET PROPER WAIVER.

AND IT'S BEEN 2 MONTHS , AND I AM FIGHTING FOR MY RIGHTS HERE AND YOU GIVING ME WAIVER OF 221 RS ???? AFTER WAITING FOR 2 MONTHS ????

TAKE THIS NOTE SERIUOSLY , ELSE I AM MOVING AHEAD WITH THIS TO HIGHER AUTHORITY AND OTHER NET BLOGS AND MEDIA..

WAITING FOR YOUR FASTEST REPLY NOW........

PRANAV BHATT

----- Original Message -----
From: broadband@relianceada.com
To: Pranav K Bhatt (Pinnacle Technosys)
Sent: Tuesday, September 01, 2009 8:41 AM
Subject: RE:'ADAG=004-276-168'Reference to your mail

Dear Customer,

Thank you for contacting Reliance Broadband Customer Care.

We regret the delay in response to your request and apologize for the inconvenience caused to you.

With reference to your e-mail regarding "Waiver For Service Faults", please note that your complaint has been registered under Service Request ID 107669220 and the same would be resolved from our end with the resolution that necessary waiver of Rs. 220.60/- is pass in your account.

Further in reference to your mail regarding your services, please note that the services of the said number is suspended due to non-payment of the bill.
Hence, we request you to make the payment of Rs. 918.24/- at the earliest and due date was 01 /September /2009.

Further to inform you that kindly revert back if you have any Complaint against the customer care official or any other issue.

Looking forward to serve you in the future.

For additional product and service related information, you may contact us through any of the following means:
Phone: 1800 3000 7777 from any phone (Toll free) or,
022-3033 7777 from any phone.
Email: broadband@relianceada.com
Website: www.rcom.co.in

You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp

Yours sincerely,

Savita Singh
Broadband Customer Care
Reliance Communications.

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Pranav K Bhatt (Pinnacle Technosys) (pranav@pinnacletechnosys.com)
Date: Tuesday, September 01, 2009 12:13 PM
To: broadband@relianceada.com (broadband@relianceada.com)
Cc: devang.joshi@relianceada.com (devang.joshi@relianceada.com)
Subject: Re: RE: Reference to your mail

How long this will take more ?????????? Till today it's been more then a week I have received this email and no one has contacted me for the resolving my complain... Due to this my Reliance Phone also has stopped working !!!
Pls get it working ... my no is : 0265 - 3027917

it's so frustrating customer care services I have ever experienced with !!!!!!!!!!!!!!!!!!!

look at details below .............
----- Original Message -----
From: Pranav K Bhatt (Pinnacle Technosys)
To: broadband@relianceada.com
Cc: devang.joshi@relianceada.com
Sent: Tuesday, August 25, 2009 12:02 AM
Subject: Re: RE:'ADAG=004-241-666'Reference to your mail

Dear Aman,

After a long waiting , Thanx for this email.
And I really hope, it would not take more then 72 hours to get in touch with me on same !!

Pranav.

----- Original Message -----
From: broadband@relianceada.com
To: Pranav K Bhatt (Pinnacle Technosys)
Sent: Monday, August 24, 2009 10:41 AM
Subject: RE:'ADAG=004-241-666'Reference to your mail

Dear Customer,

Greetings of the day!

We regret for the delay and inconvenience caused.

This is with reference to your e-mail regarding "Bill related dispute". Please note that your complaint has been registered under the Service Request ID 107669220 and the same would be resolved in the next 72 hours.

Further to your concern regarding "Complaint against the customer care official", please note that we have documented your complaint and forwarded the same to the concerned team who will review the same. They will be in touch with you on this subject.

Kindly be assured that we would do our best to resolve your concern.

We once again regret the unpleasant experience faced by you and assure you our best services in future.

Looking forward to serve you in the future.

For additional product and service related information, you may contact us through any of the following means:
Phone: 1800 3000 7777 from any phone (Toll free) or,
022-3033 7777 from any phone.
Email: broadband@relianceada.com
Website: www.rcom.co.in

You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp

Yours sincerely,

Amar Verma
Broadband Customer Care
Reliance Communications.

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Pranav K Bhatt (Pinnacle Technosys) (pranav@pinnacletechnosys.com)
Date: Monday, August 24, 2009 04:12 PM
To: Care Email (customercare@relianceada.com)
Subject: A serious complain Against Reliance Broadband internet connection and Customer care people..

Cc: devang.joshi@relianceada.com (devang.joshi@relianceada.com)
Subject: A serious complain Against Reliance Broadband internet connection and Customer care people..

THIS HAS BEEN OVER 1 MONTHS AND I HAVE NEVER GOT ANY REPLY FROM RELIANCE PEOPLE ABOUT MY FRUSTRATING EXPERIENCE... AND COMPENSANSATION WHICH I AM ASKING..

I AM FORWRDING THIS AGAIN AND THIS TIME I AM VERY SERIOUS TO TAKE THIS CASE FURTHER MORE TO OTHER BLOGS .......... PLS LOOK AT MY DETAILS BELOW..

----- Original Message -----
From: Pranav K Bhatt (Pinnacle Technosys)
To: customercare@relianceada.com
Cc: broadband@relianceada.com
Sent: Sunday, July 19, 2009 2:12 AM
Subject: A serious complain Against Reliance Broadband internet connection and Customer care people..

I SENT BELOW COMPLAINING EMAIL 2 DAYS BACK AND STILL THERE'S NO REPLY FROM YOU GUYS !!!!!!!!!!!!!!!! I AM GOING AHEAD WITH THIS COMPLAIN IF I AM NOT HEARING FROM CONCERN DEPARTMENT IN NEXT 24 HOURS. ...
----- Original Message -----
From: Pranav K Bhatt (Pinnacle Technosys)
To: customercare@relianceada.com
Sent: Friday, July 17, 2009 1:07 AM
Subject: A serious complain Against Reliance Broadband internet connection and Customer care people..

I WOULD NOT START THIS COMPLAIN EMAIL EVEN WITH HELLO OR DEAR.... PLS READ MY ENTIRE CASE AS BELOW.. AND RESPOND ME ASAP.. I AM THAT MUCH FRUSTRATED..

Myself Pranav Bhatt - And I own a Software Firm - Pinnacle Technosys. I work with Offfshore Consulting.. And I use internet 24*7 . I have 2 lines, one is reliance broadband which is for my personal cabin use and one is Tata VSNL for my staff use. I am using Reliance connection since last 10 months, And in past several time I had bad experiences with Reliance Customer Care but I ignored it , due to my busy schedule. But this time, Reliance staff has tried out my patience and they literally FRUSTRATE ME WITH THEIR LIES AND FALSE PROMISES AGAINST MY COMPLAIN OF INTERNET DISCONNECTION.

MY ACCOUNT NO : 100106087305 , you can track my complain details thro this no. I LAUNCH MY COMPLAIN ON 6TH OF JULY FOR DISCONNECTION OF MY INTERNET. AS ACTUALLY INTERNET WAS COMPLETELY DOWN FROM 4TH OF JULY .. BUT I THOUGHT, AS WAN LIGHT WAS NOT ATALL WITH INDICATION , IT COULD BE A MAJOR FAULT AND RELIANCE TEAM MUST BE KNOWING THIS AND THEY WILL RESOLVE IT ASAP. BUT THAT NOT HAPPENED AND AFTER 2 DAYS OF WAITING I LAUNCHED COMPLAIN THRO RELIANCE CUSTOMER CARE ON 6TH OF JULY AT 9.30 AM AND AS USUAL THEY ASSURED ME FOR 24 HOURS TO HAVE RESOLUTION OF MY COMPLAIN.

I WAITED 6 HOURS AND IN EVENING I AGAIN CALLED UP TO HAVE THE FEEDBACK BUT THEN SAID AGAIN SAME, THAT I'LL BE GETTING CALL BY THEIR CONCERN TEAM. AND IT HAD NEVER HAPPENED IN FIRST 24 HOURS.

NEXT DAY MORNING I AGAIN CALLED UP AND TALKED TO EXECUTIVE AND THEY AGAIN SAID SWEETLY THAT, SOME ONE WILL BE FOLLOWING TO IT ASAP AND I'LL GET CALL AGAIN, I WAITED FEW HOURS AND IN EVENING I CALLED UP AGAIN AND TALKED TO TEAM LEADER NAMED SUJITH.. AND HE ASSURED ME THAT, I'LL GET CALL IN FEW TIME OR NEXT DAY MORNING BY RELIANCE CONCERN TEAM. BUT IT HAD NEVER HAPPENED AS USUSAL.
SO, THT'S EXPERIENCE OF FIRST TEAM LEADER.

ON WEDNESDAY, MORNING AGAIN SAME STORIES AND I STARTED TALKING TO YOUR NO OF SUPERWISERS AND TEAM LEADERS... THEIR NAMES ARE AS FOLLOWS ::

SUPERWISERS :
SUJITH
VANDANA
MANEET
NAINA PATIL
PRITI
HARSHIDA

TEAM LEADERS:
HARDIK
CYRUS

ALL OF THEM HAVE GIVEN ME FALSE PROMISES ALL THRO THE WEEK AND NO ONE GOT BACK TO ME WITH THE TRUETH WHY THE INTERNET WAS DOWN FOR SO LONG.. HARDIK - TEAM LEADER GAVE ME TIME LINE OF 3 DAYS ON LAST THURSDAY AND ASSURED ME THAT IN 3 DAYS SOMEONE WILL BE CALLING YOU AND LETTING YOU KNOW ABOUT THE PROBLEM AND MY PROBLEM WILL BE RESOLVED.. BUT IT HAD NEVER HAPPENED SAME AS BEFORE. AND ON SUNDAY - 12TH JULY I CALLED UP AGAIN AND TALKED TO ONE OF YOUR SUPERWISER AGAIN WHOM I NAMED ABOVE AND THEY ASKED ME THAT ONE OF OUR TEAM LEADER WILL CALL ME IN 1 HOUR AND THIS TIME TEAM LEADER CYRUS CALLED BUT IT TOOK 1.40 HOURS .. AND NOT IN STATED TIME LINE OF 1 HOUR.. AND HE HAS SAID RIGHT CAUSE OF WHY MY INTERNET IS DOWN.

So, entire 1 week , all the Reliance staff was fooling around with me by stating that my connection will be up in next 24 hours. and they were not revealing actual fact ever why my connection was down as i was asking it many time. On sunday, when cyrus said that there's a permission issue and now we can not say any timeline when this connection will be starting up ... then I said, why then Hardik given me false promise of 3 days earlier ??? Being a team leader he should not fooled me .. as all other supervisers and executives of reliance were doing with me since 1 week.

Then cyrus said that, he will ask hardik to give me call on monday in evening and he will ask for clarification. But monday evening gone and no one contacted me. then, I contacted again and talked to one of your team leader again named Harshida and i asked her that, i want to talk to Manager. And she said, managers are busy with meetings and Rajeswari - A manager will call me around 8.00 pm in evening. that was talk on tuesday. But no one called me in evening atall. And I kept waited.

So, Finally on next day, I could able to call one of your Manager - Jasmin..An another hopeless guy. And he listened my problem and he was explaining Reliance internal problem to me on tuesday. ARE THE CUSTOMERS THERE TO UNDERSTAND RELIANCE PROBLEM OR CUSTOMER CARE IS THERE TO UNDERSTAND CUSTOMER'S PROBLEM ????? PLS MAKE HIM UNDERSTAND THIS..
And HE asked me that, he'll be reverting me back by wednesday evening between 4..30 to 5.00 pm .. but his call was not there untill 7.30 pm in evening on 14th july.. After a long day waiting, he said me that, he is still investigating and he'll be telling me right time frame by tomorrow.
Next day again he called up same time at the end of my day .. and was explaining me problem again, and I asked him that, you putting me in waiting for entire day and at the end of day you calling me and explaining me problem of reliance , I am not there atall to understand reliance problem .. ... As reliance is not there atall to understand my problem , though I am paying all the bills Reliance is not providing me any serivces and it's just fooling around with me more then a week...

I could never expect a managerial level such frustrative talks with company like Reliance.

At the end, Jasmin was explaining me, that he is all day busy for his other work and when he gets time, he can call me.. :) Such a nice customer care answer from a manager.. could you believe ?
But still i offered him that, you include me , because it's my society permission issue and i can explain someone better in my society then you guys... And still he was just arguing with me and spoke to me very rudely that day..

Finally, on wednesday nite, local Baroda field manager called me Nayan - his mobile no : 9376469800 .. Now, you can call this no and ask Nayan, that how I helped in solving this problem on 16th morning.

And problem got resolved..I HAD TO PUT ALL MY WORK ASIDE AND HAD HELPED RELIANCE FIELD STAFF IN RESOLVING THIS PROBLEM.

BUT NOW, I WANT ALL 14 DAYS OF COMPENSATION FROM RELIANCE, AS NET WAS DOWN AND I LOST 30,000$ BUSINESS IN THOSE DAYS .. IF RELIANCE WANT I CAN PROVIDE PROOF OF LOOSING THE BUSINESS..I WOULD NOT PAY ANY BILLS FOR NEXT 6 MONTHS..

I ALSO WANT ACTIONS AGAINST RELIANCE CUSTOMER CARE STAFF WHO IS CHEATING WITH CUSTOMERS BY PROVIDING FALSE INFO AND FALSE COMMITMENTS, YOU CAN LISTEN OUR ALL RECORDED TALKS AND SEE HOW YOUR MANAGER - JASMIN HAS TALKED TO ME AT THE END.

ALSO, RELIANCE CUSTOMER CARE HAS GIVEN ME LOT OF FRUSTRATION AND MENTAL STRESS ALL THESE DAYS AND I NEED COMPENSATION OF IT.

IF I WOULD NOT GET ANY SATISFACTORY ANSWER FROM RELIANCE THEN, I WOULD GO TO CONSUMER COURT AND ALL MEDIA CHANNELS AND I WILL PUBLISH MY THIS EXPERIENCE OF FRUSTRATING ME MORE AND MORE..

At this moment, I would say, that, NO ONE SHOULD USE RELIANCE CUSTOMER CARE FOR COMPLAIN REQUEST. ENTIRE TEAM INCLUDING MANAGER WAS SO FOOLING AROUND WITH ME ALMOST 12 DAYS.

And if I dont get a proper compensation and satisfactory answers from your side within 48 hours , then , As an end customer , I will take up further actions .
Waiting for your generous reply,

Sincerely,
Pranav.

35 Comments

Comments

Partha

Send email

To, PRESIDENT and CEO,
Reliance Communications,
Anil Dhirubhai Ambani Group

Sub-ill behavior of ur customer service staff

Sir,

My name is Partha (c/o pralay majumdar) and my mobile no-9379140345, this regarding bakwas msg deactivate complain i given many but nobody of ur staff able to solve out.first of all i dint activate that bakasmsg service but ur custumer servivce told that it has been activate from my side which i never did coz i used ph for call purpose and i get unnessary all irritating call from ur reliance i discconect all that call but its realy unbearable that u people activate some service and deduct amount from our account and its repeating again and again.For this reason i try lodge complain and request ur customer service to connect me to ur manager or superviser to atleast solve this problem coz after complaining they are deducting double the amount i mean earlier they were deucting rs 5 and now
rs 10. for this reason i spoke to one of ur
customer care name- "Nanda Shamal " (which he bang the ph after asking his name and later i got his name by calling customer care again for solution of uncessary amount deduction)
to connect me to ur manager or supervisor instead of connecting he saying there is is no supervisor nor manager here im the higher level person and talk in such ill manner felt like realy waste of having ur reliance service.
1)first of all uncessary u activate the service and start deduducting amount.
2)your custumer service department there is no proper management no control over staff for talking rudly to customer, coz we as custumer call for our solution not to waste time and energy by argument with ur ill mind kind ofperson u wre appoint in custumer service.

hope my complain through mail to ur department vl able to solve my problem.which was no use in trying through customer service coz after sevral complain still the bakwas service is active and unnesscry the amount get deduct.

reagard
partha

RAMNIWAS YADAV

Send email

sir,

kindly check the supply position of big tv coupen supply.
for the last two month i am not getting the supply of big tv coupens, i am to inform u that i am a dealer in south delhi, saket area, no one is supplying the coupens in this area . and the management is sleeping,
kindly look into the matter.

thanks

RN Yadav
9212880040, 9818231454

Dr.r.p.solanki

Send email

hello sir,
sub-kindly support this charity

smt amrita devi guru dayal singh charitable Asha Hospital……
smt.amrita devi guru dayal singh charitable Foundation, a not-for-profit public benefit corporation, has worked hard to support the efforts and mission of asha Hospital by acquiring charitable gifts and other resources exclusively for ngo Hospital programs, services and operations.
The foundation raises millions of dollars annually from individuals, businesses, sponsors, organizations, and public and private foundations. The donors who support us form an invaluable partnership that furthers the well-being and safety of our community's ngo hospital.

We hope you will continue to support us in our efforts. When you give to amrita devi guru dayal singh charitable asha Hospital . you can be assured of the highest standards of public accountability and program effectiveness.
smt.amrita devi guru dayal singh charitable Asha Hospital ……n
Asha hospital bajna road nohjheel (mathura u.p)
contect no:0565-6532317(M)-09837779163.
E-mail-adcharitable@gmail.co
E-mail-contact@adcharitable.org
web contect:www.adcharitable.org

Ishita Jain

Send email

Subject: Compliant against misbehavior of your executive
Sir,
This letter is to report the misbehavior and indecency subjected on my father by your executive Preeti Aggarwal (the name she told) inspite of no fault.
It all began when a relative of mine, Vaibhav Amarnath Gupta an NRI bought a wireless reliance internet connection worth Rs.3000 during his visit to India in April 09.(relationship no.2387652993) He used it for a month and left India in May 09. Since then the modem remained unused, still my father is being tortured by your executives who keep calling him every now and then asking Vaibhav’s whereabouts and informing about outstanding bill. Despite of his constant admissions of having no idea about the connection he bought, they seemed to pay no heed and kept calling. Due to the constant harassment, my father, being helpless, figured it out, complied with the procedure as told for closing the account and cleared all the dues on 20th June 09. But the calls didn’t stop and the torture continued.
And on 17th Dec., limits were crossed by Ms. Preeti Aggarwal who seems to lack morality which clearly reflected in the way she talked. She called from this no.-9326740017. It was equivalent to a ‘threatening’ call wherein she demanded immediate payment without listening to the other side. She used lewd and demeaning words and tried to ‘intimidate’ by saying she could go ahead and could use the means of physical violence too. Her verbal abuse plus her warning of physical assault astonished me and raised serious doubts in my mind regarding the code of conduct your people adhere to. It was height of indecency. Her behavior was unethical, unprofessional and totally unjustified. It is hard to believe how a lady and that too your employee can stoop so low. The behavior of your employee is strictly unacceptable and spurred me to write to you. Is this the way to deal with customers? As far as I see there could be two possibilities, either the employees dealing with customers aren’t updated about the transactions of customers with the company or they are equipped with duping them to keep getting the free money inflows.
My father holds a respectable position in the society. He is the president of his industrial association and has given quite a few interviews in news channels like NDTV and Aajtak. Someone trying to degrade his integrity without any mistake of his cannot be tolerated by me. I’m genuinely disgusted and I wish to sue her for the slander she perpetrated. Infact, this incident made me remorse over the decision of my relative for choosing your services and it actually changed my mind as I was considering it too.
Kindly keep a check on your update system and on the employees handling your customers to retain your customer base. And please make sure a stringent action is taken against her or else we would be compelled to take this ahead and get it done through the help of media.
i'v mailed and attached the document that contains the details disclosing the payment that has been duly made for closing the account to the nodal officer also. Please verify and ensure that we won’t be troubled anymore.
P.S.- ‘Reliance-go for it’, atleast give adequate reasons and teach your employees to have a sense of responsibility and regard for the customers to really make your prospective buyers to ‘go for it’ and existing ones to ‘keep going with it’.
Hoping for an appropriate and immediate action.

Regards,
Ishita Jain

Sarvesh R Vakharia

Send email

Date : 27th Jan 2010
my landline no is 022- 32925299 ...

Problem is i have lodged complain for the above said no for batteries gets dry so fast, first complain was not attended and informed as solved ... then has lodged second complain before 25 days some technician visit r place and told us there is battery related problem right now he dosent have battery it will b solved in 2 to 3 days, after the guy informed week passed and i called again to check status the status has been put on higher proiority level by customercare online no *333 ... this also has passed 10 days already and whn i talked today on same no again they r responding me that r complain has been put on higher priority level ... even after i told Mr Avinash Magar (Custmor Support Leader) i explain him all the problem i m facing form begeining he was not respomding clear to me till what time my problem will b solved ... Now i wanna know when and within how many days problem will b solved .. is there any other way by which we can solve are problems ... as i m tired of followin up things on routin bases called custmorcare more than 20 times and no solution has come out ...
i m writing this all with very bad impression on my for reliance custmor care department ... this is not the way custmors get feed back

please look in to matter as soon as possible

i m realy unsatiesfied with the servise providing by Reliance communication . this is a question mark for the company

from
Sarvesh R Vakharia

mobile no : 9819832778

manik.anand

Reliance Communication has Pathetic Service(Network and Customer Care)
I own a data card, which promises 3.1 Mbps, and i hardly get 100-150 Mbps with full network.
I dont understand why is No Government Authority doing anything for the FALSE PROMISES.
I guess we can file a CASE against these Fake CLAIMS.

OR
This can be covered through Media, Only a Good DEBRANDING will be an EYE OPENER for the Reliance Communication.

Or Mass BOYCOTT of the Services.

Regards
A highly Unstaisfied Reliance Customer
(Manik)
No:9986029821

cometojammy

i am a sufrer too and my net has been down for 1 month at last i had to go for another connection from reliance which is 600k but crawling ...and they have sent me a bill of 7k ...they have not disconnected my previous connection and inspite of several requests and they r adding the bills and when asked for waver they say sorry we can not give u a waiver ...i am surprised angry and i am amazed to see the way customers r being lied to and no one is taking action against these non working idiots ..i have drcided not to pay a penny now all though i have been paying on time for 1 year but they have frustrated me so much that i wanted to bang my head against the wall...is some one listing and taking any action i dont have the courage to write a whole story but their treatment is similar to all the customers as i read the complaints especially mr.Pranav K Bhatt (Pinnacle Technosys) problem is similar to mine the same behavious with me the only difference is i was taken for a ride for 1 month ...

i hope some action is taken against these idiots as it can not go on forever ...some one in reliance communication should do something or there is a complete chaos ...i am tired talking to them and everyday they say the same thing that some will call you and with in 24 hours your problem will be solved ...i am not going to pay and i am not going to use any reliance services if this continues and i dont get a waver ..

cometojammy

i would also like to add here that none of the customer care guys were rude to me but a few of them were mocking me and laughing in the background but they did not talk rudely to me but they kept saying the same things over n over again and in spite of me trying to explain the problem they said that dont worry you will of course get a waver if your net is not working ...i told them to check the records and see if there has been any usage ..their replies yes sir dont worry it will all be ok but in the end they bombard me ith a huge bill without any respite ...this kind of behavior gives birth to bad customers who dont pay and no one else but these people are themselves responsible for that ...i am not going to give names coz i did not note down the names and most of the time the complaint no.s given coz in a day they were giving me too many ..i do not want to join the lot of customers who use services and rum away but surely i do not want to pay for non services and the harassment i have gone through is unspeakable

lalitvasuja

Hello,

I purchased Reliance USB modem(3.1 mbps) in feb 2010. It performs well till 2 months after that I am facing lot of problems like frequently disconnection, very poor speed. I am getting 19 kbps down load speed over 3.1 mbps. I complained many times but didn't get any solution even very poor response from customer care.

Still facing problems without any solution.

Regards,
Lalit

pks231

hello sir, i m pravin sharma from delhi. i want work as a rj in big fm . bcoz whin did i started think about my carrer, my aim is only a ggod rj of big 92.7 fm.

now i have done my mass communication course. and i m a intern in all india radio. but i want to work in big fm. in u.p - agra, jhansi, vacancies of rj in big fm.

i have fully capable to do this job bcoz i have good voice n sound with modulation capacity... i have good music sense n knowledge..

but delhi office of big fm dont provide me this job when i m able to do this job...

so, plz sirji mere carrer ko bana dijiye... mera aim hai big fm sirji...

pravin kumar sharma

pravinsharma.2010@rediff.com
09311320741

sorabhs

I received a message on the mobile from DM-month that I have won 2500$ and i have to contact the number +38977148554 to redeem. I called that number and was kept on the IVR for several minutes and they didn't connect me to the representative.
In the end when I checked my balance I realized that my 100 rs. balance has become zero.
These are the reliance gsm that these service providers are using.
There should be a check on these activities.

sorabh
9015095241

agarwal.sachin1980

Dear sir,
my name is sachin agarwal.my residental address plot no. 9 shakti nagar sahab johara.alwar (raj) i have used a reliance basic phone last five year. but i am not fully satisfied your services. because my basic phone battery damage last one year but your employee has been come and repair battery and after some time same problem create. so i am very worried. so i request to you. pls. shortout of my problem. my phone no. 0144-3299736

vijayyyyys

sir jeeeeeeeeeeeeee. u r great... muje pata nahi tha 1Xspeed of reliance is 2.3.4.6.7.8.10.is good for comp.of other network main ne proton wiz liya tha... but modem me after 10 days problam aaya.tab maine reliance net connect zte ac8720 liya mai brod band bhul gaya...thanks sir, , , , , , , , , , , , , ,
vijay singh
9372434458(old cust...)

arshad 1981

sir

I AM TALKING WITH YOUR CUSTOMER CARE REPRESENTATIVE(26.10.2010) ABOUT MY CDMA PHONE PROBLE

HE IS NOT GIVEN ME ANY RESPONE & TALK WITH VERY RUDE BEHAVIOUR

PLZ SOLVE MY PROBLEM, MY ID IS kontactarshad@gmail.com

THANKS

HARRY2810

TO
THE CEO,
RELIANCE INDIA MOBILE,
INDIA.

SUB:TO COMPLAIN ABOUT POOR SERVICES

SIR,
MY NAME IS SHARMA SHAKTISUVAN I AM FROM AHMEDABAD CITY GUJARAT AND MY PRESENT MOBILE NUMBER IS 09375740689 POST PAID, 09327606196 AND 9375817294 PREPAID I ALWAYS USE YOUR MOBILE SERVICES AND ALSO REFER TO OTHER MY FRIENDS TO USE RELIANCE MOBILE BUT NOW I AM NOT SATISFIED FROM THE SERVICE PROVIDED BY YOUR DSO THEY CALL ME FEW DAYS AGO TO GIVE ME ANOTHER POSTPAID CONNECTION
I ACCEPT THEIR PROPOSAL AND ASKING THEM FOR MY CHOICE NUMBER 09375517294 AND ALSO SUBMITED MY DOCUMENT TO THIER EXECUTIVE NAMED MR. MAHENDRA PARMAR AHMEDABAD DEVISON AND I ALSO HAD A CHAT WITH MR.HARSH 09725302307 BUISENESS DEVLOPING PARTNER FROM AHMEDABAD TO GET MY NUMBER BUT THEY ALWAYS ANSWER ME VERY SAME THAT I WILL SOLVE YOUR PROBLEM VERY SOON BUT THE PROBLEM IS STILL UNSOLVED THEY ALSO DEACTIVETED MY NEW NUMBER WHICH WAS PROVIDED BY THEM WITH NEW CONNECTION.
SIR CAN U PLEASE TAKE SOME SERIOUS ACTION AGAINST THIS COMPLAIN AND HELP ME TO GET MY CONNECTION AS SOON AS POSSIBLE.

THANKING YOU
SHAKTI SHARMA

kshitij singh

I had a reliance connection from year 2001 its no. is 09335927738 that sim was broken and when i went to web world he check his record and told me that his system is showing unvarified customer. how can it possible and when i asked him how can my no start he told that this no cannot start this no is very important to me i aslo talk with customer service but he dont have any manners to talk with customer. kindly confirm me is that this no started or not when i purchase this no it is post paid i have bills of that no. in year 2005 i convert this no into prepaid.
please confirm as soon as possible i will be very thankful to you.

Dear Sir,

I still dont Get Any positive response from your side please sir do the needful. I am facing lot of problem
atlease confirm me that how much time it will take to start my Number(9335927738) please this is a humble request waiting for your positive reponse

Thanking You
Kshitij Singh
09305636156

Mar 5, 2011 by

pramod parmar

Dear Customer,

Thank you for contacting Reliance Customer Care.

With reference to your e-mail regarding services issue for your Reliance GSM number 9426105958, please note that your Customer Application Form (CAF) is not updated in our system. Hence, we request you to visit nearest Reliance Communication Outlet with proof of address and identity for further assistance.'

Please find the list of Reliance Communication Outlets and documents covered under proof of address and identity attached herewith.

Regards,

Neha Pathak
Customer Care
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: pramod parmar (theadvancesurat@gmail.com)
Date: Friday, March 04, 2011 12:39 PM
To: customercare@relianceada.com (customercare@relianceada.com)
Subject: my no active

your answer is not satisfied
plz my number active
pramod

---------- Forwarded message ----------
From: customercare@relianceada.com <customercare@relianceada.com>
Date: Thu, Mar 3, 2011 at 6:20 AM
Subject: RE:'ADAG=007-957-509' Reference to your e-mail
To: pramod parmar <theadvancesurat@gmail.com>

Dear Customer,

This is with reference to your e-mail regarding service issue. Kindly note that we request you to write us back with the following details.

Was he ever able to use services after Port IN: (Yes/NO)
MNP Status inquiry status & Time
Number which the customer had tried
Port IN Request placed on (Date)
Port Out Operators Name
Error Message while incoming call
Error message while outgoing call
CAF Number (if available)
Date of Subscription
Date of submission of CAF (Incase -Re-submitted)
Name and Location of dealer /distributor
Alt Contact number

We would require the same to assist you better.

We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

Regards,

Manojkumar Prajapati

GSM Customer Care
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: pramod parmar (theadvancesurat@gmail.com)
Date: Wednesday, March 02, 2011 07:21 PM
To: customercare@relianceada.com (customercare@relianceada.com)
Subject: mnp service not work proper

my mob no 09426105958

this no. outgoing is ok in coming is not work

plz output my case

troubling this convertion

plz fast work

dear sir
i am already submitted my document in reliance web world ring road branch surat, gujrat, india,
contact person name mohshin shikh cell no. 09328668666
this is not ans ware proper

my case start 25-01-2011

& 17-2-2011 reject my case upc code is invalid rezone

net try 19-2-2011 new ups code is generate same day re sending application my reliance web world mohshin shikh

next 7 days my Mobil is active & outgoing only & 25-02-2011 sms center no. 52811 other service is active 24 hour work your mobile (message is : dear reliance customer, thank you for getting connected with reliance applicable benefits will be given to you in 24hrs. for assistance dial *369)

but this is not work
i am again go to reliance 27-02-211 to continue daily in reliance web world 1 to 3 hour waiting best replay but replay is zero

& this day date 5-3-20100 i am going 3.5 hour waiting & answer is your connection is rejected

your service is very bad
i am interested for new connection qty 5. but i am not satisfied & i am watching how to destuarb to customer daily minimum 100 coustermer is face is very service is bad

bye
thanks for my mail answer

my id is parmarpramodv@yahoo.com

---------- Forwarded message ----------
From: customercare@relianceada.com <customercare@relianceada.com>

Mar 5, 2011 by

pramod parmar

Dear Customer,

This is with reference to your e-mail regarding Mobile Number Portability (MNP). Kindly note that your request has already been taken and same is in process. We are working on it and we will respond to you shortly.

We appreciate your patience and co-operation in this regard.

We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

Regards,
Anju Naikodi.
Customer Care
Reliance Communications

For further details, you can visit our web-site www.rcom.co.in or write to us at customercare@relianceada.com.

You may also call on *222 or 198 (Both are Toll free) from your Reliance Phone or 3033 4343 Chargeable from any other phone.

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services.
Please register yourself on the portal. For difficulties in registration, please write to myservices@relianceada.com.

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: pramod parmar (theadvancesurat@gmail.com)
Date: Monday, February 28, 2011 12:35 PM
To: customercare@relianceada.com (customercare@relianceada.com)
Subject: my mnp service is not active proper 9426105958

dear sir
my number is not work proper

my name is pramod v. parmar, i am using bsnl gsm mobile srvices my
number is 9426105958

i am convert to relince cdma service

my first application on 25-01-2011 but this application is reject by
uniq code 17-02-2011
again i try re send aplication but my number is active relince only
out gonig is ok incoming is not ok & bsnl number is normal working

plz check my mail argent reply

pramod parmar, surat. gujrat, india

Mar 27, 2011 by

isis_india

Hi

Before starting using reliance connection where already market says that reliance telecom market is going at worst specially in haryana with its customer care but disagreeing all these i made up a mind to get a reliance conenction

I purchased a new post paid number whose number is 8929452437 with a feed back that the number will be changed in nxt 48hrs too 8929812345 but is more than ten days neither the number is changed and not even single person i can find out who can satisfy
my with that query what i get a reply just wait for nxt 48hr

kindly do the needful on urgent basis by changing the number

Rgds

lokesh
9034235000

Jul 12, 2011 by

warm

To,
President & CEO,
Reliance communication

Sub :- do, t update of my document.

sir,

I am a customer of RCOM from last 8 year's, even than required a document as a add & id proof, so submitted a 4time on Reliance Web World, MI Road, Jaipur.but not update in my record to your company.so i disconnect to any services & facilities to provided by you.
your services is very poor, I am very sad.

Dinesh Agarwal
93146 21740

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