[Resolved] Reliance Communications — Reliance Broad support woes | |
I recommend not to got for reliance broadband connection because the support provided by them is worst. It's worst than governament support. I have a loged a complain with reliance about problem with online bill pay issue. They are not intrested to solve the issue but they very much intrested to close the case with out resolution... If you see the conversion with support team below, they closed 3 comaplains with out providing solution... Shame on Reliance Support... ================================= Dear Customer, Greetings of the day! We are extremely sorry for the inconvenience caused to you. This is with reference to your complaint regarding Unable to view the bills on line (Service Request ID[protected]. Please note that this complaint has been resolved. As you are still facing the problem, we have registered new complaint for the same issue under Service Request ID 69690881. Looking forward to serve you in the future. For additional product and service related information you may contact us through any of the following means: Phone: 377 from any Reliance fixed line phone [protected] and[protected] from all telecom service providers (Mobile, Fixed Wireless and Landline phones) except Vodafone. [protected] from any phone Email: [protected]@relianceada.com Website: www.reliancecommunications.co.in Yours sincerely, Sandeep Poojary Broadband Customer Care Reliance Communications The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message----- From: Chandu_Nelluri(Yahoo) ([protected]@yahoo.com) Date: Wednesday, June 04, 2008 12:47 PM To: [protected]@relianceada.com ([protected]@relianceada.com) Subject: RE: Reference to your mail Hi Sandeep poojary Can you let me know how many days it will take for you to solve this issue. This request is logged almost 1 week ago. -Chandu [protected][protected] From: "[protected]@relianceada.com" <[protected]@relianceada.com> wrote: Dear Customer, Thank you for contacting Reliance Broadband Customer Care. We are extremely sorry for the inconvenience caused to you. This is with reference to your mail regarding "Unable to view the bills on line", please note that the complaint has already been registered under Service Request ID 69332671 and the same would be resolved at the earliest. Looking forward to serve you in the future. For additional product and service related information you may contact us through any of the following means: Phone: 377 from any Reliance fixed line phone [protected] and[protected] from all telecom service providers (Mobile, Fixed Wireless and Landline phones) except Vodafone. [protected] from any phone Email: [protected]@relianceada.com Website: www.reliancecommunications.co.in Yours sincerely, Sandeep poojary Broadband Customer Care. Reliance Communications The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message----- From: Chandu_Nelluri(Yahoo) ([protected]@yahoo.com) Date: Tuesday, June 03, 2008 10:10 PM To: [protected]@relianceada.com ([protected]@relianceada.com) Subject: RE:Reference to your mail Hi, Please let me know the status of Service Request ID 69332671. -Chandu [protected][protected] "[protected]@relianceada.com" <[protected]@relianceada.com> wrote: Dear Customer, Greetings of the day! With reference to your mail regarding the status of the Service Request ID 69332671 registered for unable to view the bills on line, we would like to inform you that the same is in process and would be resolved at the earliest. We regret for the inconvenience caused to you and looking forward to an opportunity to assist you again. For additional product and service related information you may contact us through any of the following means: Phone: *377 from any Reliance fixed line phone [protected] and[protected] from all telecom service providers (Mobile, Fixed Wireless and Land line phones) except Vodafone. [protected] from any phone E-mail: [protected]@relianceada.com Web site: www.reliancecommunications.co.in Yours sincerely, Ramu Gandhi. Broadband Customer Care Reliance Communications The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message----- From: Chandu_Nelluri(Yahoo) ([protected]@yahoo.com) Date: Saturday, May 31, 2008 12:58 PM To: [protected]@relianceada.com ([protected]@relianceada.com) Subject: Re: Reference to your mail Hello Support team, Can you please let us know the current status of Service Request ID 69332671. Please let me know if you are unabe to solve the issue I will remove this broadband connection. I don't like to pay 1100/month for this kind uncapable support. Thanks. -Chandu [protected][protected][protected] "[protected]@relianceada.com" <[protected]@relianceada.com> wrote: Dear Customer, Thank you for contacting Reliance Broadband Customer Care. With reference to your mail regarding "Unable to registered online payment", please note that your complaint has already been registered under Service Request ID 69332671 and the same will be resolved at the earliest. We sincerely apologize for the inconvenience caused to you. We are committed to serve you the best and value your association with us. For additional product and service related information you may contact us through any of the following means: Phone: *377 from any Reliance fixed line phone [protected] and[protected] from all telecom service providers (Mobile, Fixed Wireless and Landline phones) except Vodafone. [protected] from any phone Email: [protected]@relianceada.com Website: www.reliancecommunications.co.in Yours sincerely, Biplob Banerjee Broadband Customer Care Reliance Communications The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message----- From: Chandu_Nelluri(Yahoo) ([protected]@yahoo.com) Date: Wednesday, May 28, 2008 04:50 PM To: [protected]@relianceada.com ([protected]@relianceada.com) Subject: Re: Reference to your mail Hi, I am still facing the issue. The case[protected] has been logged 3 business days ago and no one even bothered to call me about the case. Could you tell me how long you will take to fix this issue. I am really shocked with the service you are providing. I never imagined Reliance has such a poor customer support (if I known this earlier I would have gone for other service provider). kindly ask some to take a look at my issue. -Chandu [protected]------- From: "[protected]@relianceada.com" <[protected]@relianceada.com> wrote: Dear Customer, Thank you for contacting Reliance Broadband Customer Care. With reference to your mail regarding "Unable to login with the password", this is to inform you that your complaint has been registered under Service Request ID 69048467. We look forward to an opportunity to assist you again. For additional product and service related information you may contact us through any of the following means: Phone: *377 from any Reliance fixed line phone [protected] and[protected] from all telecom service providers (Mobile, Fixed Wireless and Landline phones) except Vodafone. [protected] from any phone Email: [protected]@relianceada.com Website: www.reliancecommunications.co.in Yours sincerely, Nilima Chougule Broadband Customer Care. Reliance Communications The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message----- From: Chandu_Nelluri(Yahoo) ([protected]@yahoo.com) Date: Friday, May 23, 2008 01:52 PM To: [protected]@relianceada.com ([protected]@relianceada.com) Subject: Fwd: Welcome to Reliance Broadband online Bill view & Bill pay Hi, I am unable to login with the password you have given. can you please check. -Chandu [protected][protected]---- [protected]@relianceada.com wrote: Date: Sun, 18 May 2008 19:24:05 +0530 (IST) From: [protected]@relianceada.com To: [protected]@yahoo.com Subject: Welcome to Reliance Broadband online Bill view & Bill pay Dear Subscriber, Thank you for choosing the Online Bill View & Bill pay service from Reliance Broadband. Now you can view and pay Reliance Broadband bills at your convenience. Login details User ID :[protected] Password:[protected] We advise you to keep your password confidential. Please do not reply to this email id, as it is a system generated email. For further assistance or information, please call our Help Desk at 3033 7777 from any Reliance phone or[protected] from any MTNL/BSNL phone or[protected] from any other phone. Alternatively you can email us at [protected]@relianceada.com. Assuring you of our best services at all times. Thanking You Reliance Broadband Customer Care ================================================ Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 58 Comments | |
Comments
i used reliance wireless net conection(zte cdma) its working badly.any sugesions pls
Reply
Subject- To complain about Learning Package
Respected sir,
I am the coustmer of reliance communications, would like to say that in the last i have activated the Learning Package from Home Page.But till no any reply and non any courier.So now i want to expire this Package. So I request to slove my problem.
Reliance India Phone No[protected] Mr.Nilesh N.Mehta)
Billing Account No-[protected]
Respected sir,
I am the coustmer of reliance communications, would like to say that in the last i have activated the Learning Package from Home Page.But till no any reply and non any courier.So now i want to expire this Package. So I request to slove my problem.
Reliance India Phone No[protected] Mr.Nilesh N.Mehta)
Billing Account No-[protected]
Dear Sir, i am from kashmir district anantnag our complaint is that you have stop the net here and we are facing many and many problims so i want to draw your attention to that point that i have take the conection only for the sake of internet through my mobile. so my friends adwised me to complaint the r custamer and tell him that if the internet does not lanuch we disconnect the conection
please i want the details of this number [protected] actually iam getting missed calls to my number from his number i like to no who is this
Dear Sir/Madam,
internet disconnect connection
We have already paid full final Bill Amount Rs.1053/- thru cash payment on DT.25/8/2011., So please update the record and don't send us bill for payament.plz my internet connection disconnect this is my Complaints number[protected]Mr.pankaj)
Customer Name-Mr.baldev sood
Billing Account no-[protected]
Number of Services-2
Credit limit-2063.ooo
phone no[protected]
User ID[protected]
Regards
(Mr.Baldev Sood)
internet disconnect connection
We have already paid full final Bill Amount Rs.1053/- thru cash payment on DT.25/8/2011., So please update the record and don't send us bill for payament.plz my internet connection disconnect this is my Complaints number[protected]Mr.pankaj)
Customer Name-Mr.baldev sood
Billing Account no-[protected]
Number of Services-2
Credit limit-2063.ooo
phone no[protected]
User ID[protected]
Regards
(Mr.Baldev Sood)
Reliance Communication — WORST RESPONSE FROM RELIANCE AUTHORIZED SHOP ( MOBILE STORE)
Dear TeamRecently I had taken a postpaid connection of relliance under -599 plan and depsited 250 Rs as secuirty money
Mob- [protected]
But they had given me any receipt of security deposit slip and atleaset 10 times I had asked them for slip but none of them are listning me
SERVICE CENTER- GHAZIABAD
what a worst service you are giving to the customer , i will not leave anybody for this forgery , i will take you in consumer forum in next 30 days ?????
Regards
Rajendra Pratap
GM , CUSTOMER SERVICE
EUREKA FORBES LIMITED
Dear sir,
i would like to inform you that my new user id =[protected] and old user id =[protected],
my broadnet service disconnected since last three week, we have payed cheque amount Rs 542 IDBI CHEQ NO'087053 in old id by mistake so I request you. Please transfer this amount in my new user ID =[protected] as soon as possible mob-no [protected] date of birth 10.07.72 and do the connection continued
Regards
Ramashre R. Yadav
Gadital Hadapsar
Pune 411o28
i would like to inform you that my new user id =[protected] and old user id =[protected],
my broadnet service disconnected since last three week, we have payed cheque amount Rs 542 IDBI CHEQ NO'087053 in old id by mistake so I request you. Please transfer this amount in my new user ID =[protected] as soon as possible mob-no [protected] date of birth 10.07.72 and do the connection continued
Regards
Ramashre R. Yadav
Gadital Hadapsar
Pune 411o28
sir
i have disconnected broad band connection through request no[protected] dt.[protected] my connection no was [protected] and i have also deposited final amount rs. 466 =00 through receipt no 019887 dt. 5-9 2012 . but reliance called me again and again for payment please solve my problem
samarjeet singh jaipur
i have disconnected broad band connection through request no[protected] dt.[protected] my connection no was [protected] and i have also deposited final amount rs. 466 =00 through receipt no 019887 dt. 5-9 2012 . but reliance called me again and again for payment please solve my problem
samarjeet singh jaipur
Dear Sir,
Cust Id :[protected]
I am a new Reliance Broad bank customer(Cust Id :[protected] in bandra Mumbai and I have switched to Reliance due to bad service from local Broad band provider. Please find details of my experience with Reliance Broad band
1) I requested online for Broadband – 22nd November
2) Collection of deposit and form – 22nd November at 8 PM ( efficient service post office hour collection done by Mr Mahindra )
3) Broadband installation – 25th November
4) Broadband failure – 27th November
5) Request to Mahendra – 27th November
6) First technical visit by Shiv(technician) – 27th November
7) Building Inaccessible reported to Shiv (technician ) which was not the case.– 28th November
(Additional request on Customer care)
8) Cisco router issue reported by Shiv – 29th November
9) Shiv escalated to his manager (as per shiv) since it was Router issue – 30th November
Another Request to Customer care
10) Spoke to Chanchal ( Network Team), who claimed issue will be resolved by next day – 1st Nov
11) Spoke to Chanchal who mentioned Sunil Ojha(Network team senior) is responsible – 2nd November
12) Spoke to Karishma (who admits she is responsible for Bandra ) – 3rd November
13) Karishma confirmed after discussion with Ojha that Router is fixed and issue is resolved though internet is still not working– 4th November
14) I receive bill from Reliance for advance payment – 4th November ( Hilarious !!)
15) I confirm the issue is not resolved, Ojha, Karishma, Umesh confirms that the technician will come to my place to fix the issue – 5th November
16) I leave from work early to take care of issue and Shiv the technician says he won’t come to fix the issue and Ojha says the router works so its not his problem. – 5th November
17) I speak to Mr Sukhdev( Networks Senior) who is apparently in hospital who says he will look into the matter – 5th Nov
18) Spoke again to Techniciam(Shiv) who says that router doesn’t have power – 6th Nov
19) Mr Ojha and Sukhdev are not answering the call – 6th Nov
20) Your staff mention I should write to Anil Ambani to get this resolved..(Good sense of Humour !!)
and they throw in names like Anand Mathur and Sunil Sethi ..I so understand reliance broadband organisation...you can hire me already.
MORAL OF THE STORY
I just need my Installation Money Back and be done with this Circus because most certainly the local cable wallah is better service provider than reliance
Regards,
Exhausted Reliance customer
Cust Id :[protected]
I am a new Reliance Broad bank customer(Cust Id :[protected] in bandra Mumbai and I have switched to Reliance due to bad service from local Broad band provider. Please find details of my experience with Reliance Broad band
1) I requested online for Broadband – 22nd November
2) Collection of deposit and form – 22nd November at 8 PM ( efficient service post office hour collection done by Mr Mahindra )
3) Broadband installation – 25th November
4) Broadband failure – 27th November
5) Request to Mahendra – 27th November
6) First technical visit by Shiv(technician) – 27th November
7) Building Inaccessible reported to Shiv (technician ) which was not the case.– 28th November
(Additional request on Customer care)
8) Cisco router issue reported by Shiv – 29th November
9) Shiv escalated to his manager (as per shiv) since it was Router issue – 30th November
Another Request to Customer care
10) Spoke to Chanchal ( Network Team), who claimed issue will be resolved by next day – 1st Nov
11) Spoke to Chanchal who mentioned Sunil Ojha(Network team senior) is responsible – 2nd November
12) Spoke to Karishma (who admits she is responsible for Bandra ) – 3rd November
13) Karishma confirmed after discussion with Ojha that Router is fixed and issue is resolved though internet is still not working– 4th November
14) I receive bill from Reliance for advance payment – 4th November ( Hilarious !!)
15) I confirm the issue is not resolved, Ojha, Karishma, Umesh confirms that the technician will come to my place to fix the issue – 5th November
16) I leave from work early to take care of issue and Shiv the technician says he won’t come to fix the issue and Ojha says the router works so its not his problem. – 5th November
17) I speak to Mr Sukhdev( Networks Senior) who is apparently in hospital who says he will look into the matter – 5th Nov
18) Spoke again to Techniciam(Shiv) who says that router doesn’t have power – 6th Nov
19) Mr Ojha and Sukhdev are not answering the call – 6th Nov
20) Your staff mention I should write to Anil Ambani to get this resolved..(Good sense of Humour !!)
and they throw in names like Anand Mathur and Sunil Sethi ..I so understand reliance broadband organisation...you can hire me already.
MORAL OF THE STORY
I just need my Installation Money Back and be done with this Circus because most certainly the local cable wallah is better service provider than reliance
Regards,
Exhausted Reliance customer
Subject: Regarding Complaint No[protected] dated: 16/12/2012
Please refere your bill account no: [protected] dated: 27/11/12 in which you have charged previous bill also. I would like to inform you and informed to customer care also that I have submitted Rs. 500 on 12/Nov/2012 but with wrong account number. Please check and debit my account in next bill.
For your reference copy of payment receipt is enclosed:
Thank You
Ms. Babita Sharma
Please refere your bill account no: [protected] dated: 27/11/12 in which you have charged previous bill also. I would like to inform you and informed to customer care also that I have submitted Rs. 500 on 12/Nov/2012 but with wrong account number. Please check and debit my account in next bill.
For your reference copy of payment receipt is enclosed:
Thank You
Ms. Babita Sharma
Reliance Communications — illegal vas adpay charges deducted
I have not activated any services yet money has been deducted in the name of vas adpay
Not responding to the complaint
Raised complaint for termination and waive off on january 7th till now there is no response from them need resolution to my complaint son website write 177 2gb and practically giving 1 gb
on website write 177 2gb and practically giving 1 gbBalance Deduction
Sir,My no. [protected] Is prepaid no. in reliance 16/06/16 to 18/06/16 deduct my balance. I can talk customer care but he can not solve my problem he telling me a server down plz call back 2 after hours & am trying to calling but is not possible call is disconnect automatically. Sir plz refund my balance.
Thanku
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