[Resolved]  Reliance Communications — barring of services

i ahve purchased a new sim on 26 feb 2010 vide no. [protected]. i got this sim while i have submitted all docuyments to reatiler. but on[protected] they disconnected/ barred my services without any notice / inforamtion / sms. now from 16-03 to till today[protected], i have send several mail & made hundreard of calls but they neither responded properly nor restored my services.


the whole communiaction is given below:

dear officer/s of RELIANCE,

i m still afraid from reliance and its thinking (BADA hai to BETTER hain)idea

even after 7 days or 170 hrs your whole system is not able to findout my documents. even though your giant system is not able to find the responsible person.

i think you should all must think once again that what would you feel when u will suffer from such a horrible condition.

i know you all are just nothing but a big zero. who just want more custonmers but no value for customers and their problems

its the height of your responsibility and manners that till the moment none of you give me your conatct number?

why ?

whether you afraid from a single customer.

i m sure you all are.

whats the meaning of this mail, you will read and just as usual auto reply, ""..................""

now will you give me the mail id/ conatct number./ fax no of senior persons of your company, to forward my complaint more.
i m sure you will not do this.
but i have
Telephone: +[protected], +[protected]
Fax: +[protected]
E-mail:
anil.[protected]@relianceada.com
. should i mail my complaint to this mail id ?

you may call me on [protected] only .

thanks
s k gupta

On Mon, Mar 22, 2010 at 7:54 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,

This is in response to your e-mail regarding restoration of services for your Reliance Mobile number [protected]. Please note that as informed to you earlier, we have documented and taken up your complaint to relevant department for redressal. One of our executives will be in touch with you shortly.

Further to your concern regarding our customer care services, we understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

Also, we are aware that the issue highlighted by you has been purely aimed at improving our services and to make our relationship with you last for a lifetime.

We have made a note of your feedback and forwarded it to the relevant department for appropriate action to be taken.

Yours sincerely,

Snigdha B Ganguly
Service Assurance Cell
Reliance Communications

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com or fax us at[protected].

Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: sushil gupta ([protected]@gmail.com)
Date: Monday, March 22, 2010 01:32 PM
To: gsm.[protected]@relianceada.com (gsm.[protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com); gsm.[protected]@relianceada.co (gsm.[protected]@relianceada.co); Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com)
Subject: Re: Reference your mail


its very shame ful to say that the whole system of reliance is just a big joke and i assure you that i will always say to every one" write a postcard but never trust on RELIANCE" they are just making the customers as football. do u know how your good is customer care over *333, some one mr harvinder denied to talk me and just disconnected the phone. now i am thinking why i trust over reliance is ther any your manager / senior person there to look after all these things or just all things are running fre flow.


extreme shame full

now please donot restore my number.

i m not intersted for your service.
becoz on this experience just before few minutes AIRTEL just send me sim at my doorsteps.

so thansk for your extreme dsupport for making my loss.

keep it up.

s k gupta

copy to :
1. The DDG(PG), sanchar bhawan askoka road. nd (BY fax[protected]
2. The advisor, TRAI, NEw delhi (By fax[protected]

On Mon, Mar 22, 2010 at 12:10 PM, sushil gupta <[protected]@gmail.com> wrote:

till the moment, services are not restored.

so now the same is going to be forwareded to TRAI & DOT.

thanks

s k gupta


On Sat, Mar 20, 2010 at 6:34 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,

With reference to your e-mail regarding activation of services for your Reliance Mobile number [protected], please note that we have taken up your complaint to the concerned team for appropriate action to be taken. One for our executives will be in touch with you shortly.

We appreciate your patience in this regard.

Also, we egret for delay in providing resolution and understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

Yours sincerely,

Satyajit Das Mohapatra
Service Assurance Cell
Reliance Communications

For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at [protected]@relianceada.com or fax us at[protected].

Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: sushil gupta ([protected]@gmail.com)
Date: Friday, March 19, 2010 10:59 PM
To: gsm.[protected]@relianceada.com (gsm.[protected]@relianceada.com)
Cc: Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com)
Subject: Re: Reference your mail

thanks for the response.

dear Indrajit Surve

GSM Customer Care
Reliance Communications

once again thanks

today i visited to delhi just fir reconenction of my cell [protected],
because due to barred service of this number i have lost more than 50,000/- in last 3 days.
as i have three demat accounts, and there confirmation comes on this new number, i failed to do so.

so i decide to take the leave from my service and visited to delhi for the same
first i go to a outlet by name



DELHIRecall Management Services2157, Db Gupta Road, Pahar Ganj, ( Opp Reliance Fresh Store),New Delhi10 am to 7 pmSunday


this outlet denied to help and also refused to listeen my point. he just give a statement, who bloody hell is told you to get a connection from retailer. ab liya hain to bhugato, we are ahere to serve you. u should go to retailer only to submit your documents. so i made a remark of same in their complaint book place on the entry/exit gate.(you can verify the same , ther were previous entry of fated 13-03-10 of someone else.)

then i came to R.S. Communiaction XV-7340, gali no.1, aram nagar, pahar ganj, nd-55, (OWNER -Rehamt)
there i meet with retailer and marketing boy (at 1.50pm/[protected]. they promised that they will send my form/ documents today positively. but till the moment( 10 pm/ 19-3-10) services are not restored. they told that it is not possible to send two or four forms to company.
however i am feeling very bad and disgusting that why i purchased such a sim and over that i trust over services and joined that number with my d-mt account. however such a big loss due to your servises can fulfill?

i m sure u will say that u will look into the matter. all the proofs and matter is at your end.

one most imporatant thing i would like to ask : EACH TIME I HAVE ASKED TO SUBMIT THE DOCUMENTS TO NEAREST OUTLET BY YOUR CUSTOMER EXECUTIVE. IS IT POSSIBLE TO GET A SOIM WITHOUT GIVNG ID-PROOFS and ALL?
IF YES. WHO IS ON FAULT, IF NO WHERE ARE MY DOCUMENTS/ BECOZ WHEN I SUBMITTED DOCUMENTS, I HAVE SUBMITTED THEM TO RELIANCE'S REPRESENTIVE. IT IS YOUR MORAL DUTY THAT U SHPOULD CHECK ABOUT IT.

NOW I DONT KNOW WHEN WILL GET MY SERVICES BACK, BUT WHO S RESPONSIBLE FOR MY FINANCIAL LOSS AND LOSS OF MY SOCIAL IMAGE AND SO ON.
HOW EVR U MAY CALL ME ON MY OTHER NUMBERS E.G. [protected] / [protected], [protected] FRO FURTHER ANY CLARIFIACTION.

HOWEVER IF POSSIBLE PLS GIVE ME YOUR CELL NO./ DIRECT CONATCT NO.

THANKS

S K GUPTA
M-29, SECTOR-23, GHAZABAD,(up)


P.S

We tried to contact you on the number provided, but we were unable to reach you.


ABOVE STATEMENT FROM YOUR SIDE CLEARLY INDIACTE THAT U DIDNOT READ MY COMAPLINT FULLY.
BECOZ IN THAT IT IS CLEARLLY WRITTEN THAT MY SERVICES ARE BARRED FROM YOUR SIDE. HOWEVER I DONT KNOW THAT WHICH TELECOM SYSTEM WILL MATURE A CALL ON BARRED SERVICE NUMBER?

ONCE AGAIN I WOULD LIKE TO TELL YOU THAT GO THROUGH THE COMPLAINT AND ITS SEVERITY. SO THAT YOUR COMANY MAY TAKE NECESARY AND SUTABLE ACTION AGAIANST THE PERSON, WHO DID SUCH A BLUNDER.

P.S. 2 : IF MY WORDS ARE HURTING YOU I M SORRY BUT, BEFORE THAT I WOULD LIKE TO REQUEST TO KEEP YOURSELF AT MY PLACE WHOSE SERVICES ARE STOPPED AND HE IS GOT DCUTOFF FROM THE SOCIETY ALONGWITH FIANCIAL LOSS.

REQUEST : AN URGENT AND CONFIRM ACTION
TAHNKS

On 3/19/10, gsm.[protected]@relianceada.com <gsm.[protected]@relianceada.com> wrote:
Dear Mr.Gupta,

We tried to contact you on the number provided, but we were unable to reach you.

With reference to your complaint on interruption of your services, please note that in order to enjoy uninterrupted services, validation of the documents submitted by you at the time of subscription is necessary.

We request you to visit the nearest Reliance Mobile Store along with the Address and Identity proof.

The list of documents covered under Address and Identity proof is attached along with this mail.

Further, we request you to provide us the following details :
Your First Name :
Your Last Name :
STD Code :
Place of Birth :
Customer Application Form (CAF) number :
Pin Code :
The details furnished by you would enable us to assist you better as the details of your Reliance GSM Mobile number [protected] are not updated in your records.

Further to your complaint against Outlet Executive, we regret the inconvenience caused to you while using our services and are concerned by the feedback received from you. We are aware that the issues highlighted by you have been purely aimed at improving our services and to make our relationship with you last for a lifetime.

Please note that we have taken up your issue with concerned department to take appropriate action.

Yours Sincerely,

Indrajit Surve
GSM Customer Care
Reliance Communications

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: sushil gupta ([protected]@gmail.com)
Date: Thursday, March 18, 2010 10:36 PM
To: Care Email ([protected]@relianceada.com)
Subject: barring of services on my cell no. [protected]

dear

i have purchsed a new sim before 2 weeks from new delhi, after depositing all necessary and legal documents, full signed and after that i enjoyed the services without interruption for 10 days. but from 20.00 hrs[protected] my sim services got barred without any information or sms or any notice. when i contacted to retailer he told same will be restored within 24 hours i .e. upto 20.00 hrs of 17-03-10, but till the moment ( 13.00 hrs,[protected], no servbices restored.

this incident creates a very bad impresion in my social network. hence i would like 2 say

1. immediate restoration of my services on my cell [protected].
2. letter of apology for the same from your side.

however for technical aspects 12 hours are being given to restoration for the same services ...

later the case will be forwared to DOT and TRAI and cosumer services section, GOI.

an early action is anticipated.

S K GUPTA
M-29, sector 23, Ghaziabad


but nobosy care

s k gupta