[Resolved]  Reliance Infocomm — Non receipt of refund of Rs.1800/- with uptodate interest

R.K.Arora
343, Guru Apartments
Plot No.2, Sector-6
Dwarka, New Delhi-110075
Ph.[protected], [protected]
[protected][protected][protected][protected][protected]--------
Sub: COMPLAINT for non receipt of REFUND of Rs.1800/-(alongwith interest) from Reliance Info Comm Services vide their Receipt cum Acknowledgement No. [protected] dated 25.05.2004 for Rs.1800/-(scanned copy enclosed)
Sir,
Please note that I deposited Rs.1800/- with your authorized agent Inteck Marketing (India), 103, Kochhar Tower, Jail Raod, New Delhi-110058 for Reliance India Phone vide aforesaid receipt. However, before the telephone instrument was delivered to us/installed at our residence at staff flat No. T/111/5 of Kendriya Vidyalaya No. 1, Delhi Cantt where my wife was working she was directed to join Kendriya Vidyalaya , Akhnoor (J&K). On 27.05.2004 we informed M/s Inteck Marketing (India) 103, Kochhar Tower Jail Road, New Delhi-58 who advised us to give all the papers pertaining to transfer of my wife which we gave alongwith our request to refund Rs.1800/-. They assured us that since telephone has neither been delivered/nor installed this amount will be refunded at the earliest and for this they will write to Reliance Infocomm. We visited them several times but all in vein. They advised us to contact your connaught place office who when contacted assured us that the amount shall be refunded at the earliest but they also provided us only assurances. We spoke several times to Mr. Amit(Ph30900247/201), Ms Anu, Mr. Sood[protected], Mr. Ashok[protected], Mr. Manish Gupta ([protected]) but all our personal visits as well as telephonic requests turned futile.
We lodged the complaint on internet vide 'RIL=[protected]'Reference your mail with transaction ID 46811887. As advised by your Mr. Shiuli Deb Service Assurance Cell we provided following detail on 28.03.2007 as well as on 25.12.2008
1. Date of payment : 25.05.2004
2. Amount of payment : Rs.1800/-
3. Mode of payment: Citi bank credit card No. [protected]
4. Cheque / DD number : 508719 ( paid to citi bank)
5. Bank Name : HDFC Bank(scanned copy of statement enclosed)
6. Where was the payment made?:At the office of your agent M/s Inteck Marketing (India) 103, Kochhar Tower, Jail Road, New Delhi-110058
7. Receipt cum acknowledgement No. [protected] dated 25.05.2004
As advised we also mailed you scanned copy of your receipt as well as bank statement of our Hdfc Bank.
I hereby request you to look into the matter urgently and kindly refund us Rs.1800/- alongwith uptodate interest thereon without any further delay.
Truly yours
rkarora