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Reliance Prepaid Mobile - Outgoing calls barred even after charging

 
23 Reviews
User
  Ankur Agrawal
I am currently in Bangalore and took a Reliance prepaid connection with Rs 496/- plan. I was told that I can enjoy unlimited reliance to reliance calls all over India with this connection. Talktime will be zero and validity will be 30 days. I was able to talk to another reliance STD number only for one day, after which my outgoing calls to reliance number were barred saying I have insufficient balance. After multiple attempts calling to reliance customer care, I was finally told that lifetime activation was activated after it was rechared with Rs 496 and hence it wiped out my 496 plan. Customer care told that they cannot do anything now and that I will have to again recharge the phone with Rs 496.

This mistake is completely of reliance and customer should not be overcharged for the technical limitations within reliance system.
Complaint comments 22 Comments     Updated:
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Comments

A
User
B.Raju  
 
same situation happened on me, i sended mails to customercare number of times, what can i do? again i recharged 496/-
 
It happened for me too. It has a funny policy that if you increase the validity of your prepaid after the 496 std recharge, your std benefit will go. Though i do not understand the logic behind this, i could not see this clause in any terms and conditions.

Also the reliance places, they do a ERecharge and so we never get to know about this. Infact if there is such a clause then the relaince executives at the shop should let us know. May be its good idea to go to consumer court as i see this as plain cheating. I am going to talk today and if the shop owner is not going to heed to my say, then i will go to consumer court through my known person.
 
I too erecharged my mobile for Rs.496/- unlimited STD calls. After that I dialed one numberI got the message please check the number you have dialed. I tried another number RIM number I got the same message. I tried the same number with my airtel number and i could get the number easily. I contacted the reliance customer service centre. They informed me that there is problem in the network it will be ok with in a hour. But last three days i trying to call with the Rs.496/- recharge but not a single call could materialise. Is not it a robbery?
 

Outgoing calls barred even after recharging - Reliance Communication

I am currently in Pune and took a Reliance prepaid connection around one year back and recharged is with life time validity. Day before yesterday (10-June-08) I recharged it with Rs 496/- plan. I was told that I can enjoy unlimited reliance to reliance calls all over India with this connection. Talktime will be zero and validity will be 30 days. I was able to talk to another reliance STD number only for one day, after which my outgoing calls to reliance number were barred saying I have insufficient balance. After multiple attempts calling to reliance customer care, I was finally told that lifetime activation was activated after it was rechared with Rs 496 and hence it wiped out my 496 plan. Customer care told that they cannot do anything now and that I will have to again recharge the phone with Rs 496.

This mistake is completely of reliance and customer should not be overcharged for the technical limitations within reliance system.
 
I too erecharged my mobile for Rs.496/- unlimited STD calls.
The next day dialed one numberI got the message please check the number you have dialed. I checked *397 the message was that ur card is expired how come in one day the card will be expired. what a poor service i have not seen till now.
 

Outgoing Call Barred - RIM Prepaid

Dear Sir/Madam,
I have purchased a RIM prepaid cell no.9379179718 on 9, Aug 2008 with lifetime validity and my outging calls has been de-activated on 17/08/2008 at 11:30 pm. I re-submited documents on 18/08/2008 on reliance webword :- #232/1, Krishna Chambers, Between 15th and 16th Cross, Sampige Road, Bangalore, Karnataka. One Week is already passed but nothing has been done. I called to Customer Care no also but they are telling that they have not received any documents. When I asked in Rel. Web World they told me that document is already sent to them. I don't know what to do???? I am fed up with this connection now. Whenever I call to this no. 08032917266 (Rel. Web World malleshwaram number) either I found it Switched off or not reachable. If it rings also no body is picking up the call. Please look into this matter and solve it ASAP.
Regards,
Amit Kumar
9844514953
 

Reliance Prepaid Std Rim Card 496 - Reliance Prepaid Mobile Communication

on 7 th of october i have recharge 496 Reliance prepaid Reliance to reliance std card (9323324269) then benefits of std calling is not allowed that resulted in reductions of main balance n then i had contacted to reliance customer care *333 they registered the complain no. 77481353. please do the needful.
casarfaraj
9226740078
9323324269
 
I am currently in Ahmedabad, and I too took a Reliance prepaid connection with Rs 496/- plan. I was told that I can enjoy unlimited reliance to reliance calls all over India with this connection. Talktime will be zero and validity will be 30 days. I am able to call to any reliance no but it is stupidity as I have recharged it with Rs. 496/- and contining since long time and now my main validity is geting over so company people says that your 496 plan will be stoped how is that possible as i am recharging it since long time and what is it dealing it with my validity purpose. I am really not able to understand it yet please somebody do help me out and so that i can use it for still long time. Pls do consider my request on the priroty basis.

This is really company mistake also company never informs customers that they are going to stop this plans in the near future.
 
I had RIM connection 9350829105 had n ever applied for any facility.I only want the incomming & out going call facility inspite you are deducting montrhly charges from my cell.The RIM center at Dilshad Garden is not able to help me in the matter.My validity is expiring to day I want to revalidate but again you will deduct the monthly charges therefore I would like not to continue with you if you are not able to stop deducting the unnecessary charges.This is upto you to keepthe customer or not.
N
User
Rajeev  
 
Hi, after reading your comments I am afraid to buy a reliance phone, my friends adviced me to buy a rim set because I spend almost Rs 8000 every month in std calls but now I think I have to look for some other options.
 
Hey buddy never go wid realince..So cheap in there service...
 
Dear Sir,
This is to inform your good self that I am using plan Rs. 496/- Reliance to Reliance free STD& Local call free any time. I am recharge continuous plan Rs. 496/-. But Reliance Company Suddenly closed this plan. This information conform by *333 (costumer)

Thanks

Piyush Pandey
9370162136
N
User
Shekhar  
 
Sir,
Can u give me some suggestion that how can access internet to my gsm sim.I've Nokia N70 mobile phone.and plz give me my pin code and my puk code no. on my mobile. my no. is 9027782879.
thanks
 
sir.i am ravi.i have lost my reliance prepaid gsm number9017291348.i have purchased this number on the id mainpal.shive nagar.hisar.please sir stop the outgoing calls on my numer.thank you sir
 
sir
i am user of your prepaid mobile services. i have 3500 lg (model N0, ) but last One week communicating voice are not cleared that's why i am facing a lot of problem.i have already taken help from your customer services but i am not satisfied and my problem is still the same.so i am requesting you to solve this Problem as per as possible

with regards,
Santosh Singh
(+91)9336492624
LKO- U.P.
 
maine kal 30rs ke do recharge kiye lakin ab tak wo activate nahi huye to fir mere 60rs ka los huwa wo kaun dega? plz muzhe naye pin coad 9021284141 es no per bhej do main bahut garib aadmi hun.
 

out going not available for some STD no. - Reliance

outgoing not available to some STD no.as 03227214011 of west bengal.
my no is 9018969585.
please do the needful
 

outgoing to some STD no not available - Reliance Postpaid

i get my connection few days back.
I an enjoying incomming & outgoing serviece.
however call to particural some no.(as 03227214011/03227205512) not possible.
but,why?
please do the needful
 
I get my connection few days back.
I an enjoying incomming & outgoing serviece.
however call to particural some no.(as 03227214011/03227205512) not possible.
but, why?

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    Reliance Prepaid Mobile - Outgoing calls barred even after charging