[Resolved]  Samsonite — Lost Baggage and no response at the customer care number given.

Samsonite — breaking of lock of baggage

The lock of my baggage was broken and the baggage has itself been damaged to an unrepairable extent. The materials within have also been damaged. I would request kingfisher airlines authority to kindly refund the damage.

I have purchased Laptop Bag from Vishal Mart, Dahisar (E) a year back. At the time of purchase your sales executive has informed me about 3 years warrenty against the Laptop Bag which cost me Rs. 2170.03. In Feb 2009 my bag was teared and i visited Vishal Mart for replacement of the Bag. Your executive has taken the Bag and he promised me for replacement. I have visited three to four times to Vishal Mart for the replacement, they have told me that the bag will be replaced by the Company and not by Vishal Mart. They have called your sales executive. After continous followup, your sales executive has informed me over telephone that your bag has been replaced and you have been issued credit note. He has faxed me the credit notedtd. 23.02.2009 and he has written on the credit note that i have to visit to your outlet M/s. V. J. Enterpriss Borivali (W) and i have to sellect a bag. When i have visited your outlet at M/s. V. J. Enterprises, the owner has told me that he cannot replace the bag/can give me a bag. I have shown him the credit note but he is not good to talk to me also. After a hot discussion with him, he has called your office and asked about the credit note. Your person was not ready to talk to me and refused to replace the same. When u have issued a Credit note it is your duty to replace the same. He has asked me to visit Vishal Mega Mart at Dahisar and when i visited the shop it was closed. Kindly look in to the matter and please replace the bag.
Regards.
Prasad.

i forget my samsonite suitcase's lock number due to which it is not opened. is there any trick to open it. kindly suggest me what to do. my residence is in bilapur chhattisgarh.

i forget my samsonite suitcase's lock number due to which it is not opened. is there any trick to open it. kindly suggest me what to do. my residence is in Delhi. I purchased the same from Army Canteen as I am a member of Para Military Force, i.e. CISF.

I face same Problem with Samsonite Dealer in Noida (UP) India, purchase an Office Case Bag from Noida based Dealer in Centre Stage Mall, and when i go there for replacement, they never give me new bag but the shop boy come with a plier and press the Zips on Bag and told me that these are minor problems as they dont cover under guarantee and he then press all the ZIPS on bag by nose plier !!!,

Now what could someone do ? even these reputed companies - are not able to control their dealers/ retailers ?, The bag cost me arround Rupees 3600/[protected] SO IT IS BETTER TO PURCHASE A LOCAL BAG ????

BAG SERIAL NO - HLUSM -[protected]).

Regards,
Ish Sachdeva
[protected]
Noida (India)

i bought one bag in hyderabad from AOC center and within one week its stitches came out. My another local bag is better than that of this, which has been used from 2 years and no problem with that. this is too much.

I had purchased an American Tourister from Stat Bazar at Pune on 29.10.10. Stiches of this bag near handle gave away in its first use and the same was taken to Star Bazar for inspection under warranty. This was repaired and given to me . Repair is done in such a shabby manner that it looks like repair is done locally. Hence request you to provide customer care number of Samsonite for taking up this issue.