[Resolved] Samsonite — Warranty is just eyewash | |||
I had purchased a samsonite stroller from TGIP, Noida from Samsonite own outlet on 11th feb 2011 with a lifetime service warranty. Since setting up the combination lock is bit tedious i asked them to set it at 123. I had to go to Malaysia for a week's official trip. every part of the suitcase was working fine, I had almost locked and unlocked my suitcase 6 times.There on the 3nd day, the lock got jammed and didnot open. I had to take assistant from hotel staff who could only break open the slider. On my return flight i had to pay 8 MYR to airport authority to seal my luggage. Immediately on return I took my suitcase to samsonite's outlet for a slider replacement. There what they billed me was 250/- for slider. I showed them my warranty card and told my entire situation of the faulty lock. They told me, in that case i should hav brought back the suitcase in the locked condition. How ridiculous tha a person will have to spend a official trip with clothes and essentials all locked!!!!!!!!!! Its a shameful experience with samsonite, being a big brand, selling of suitcases worth 10000/- n they behave in such a ridiculous manner with customers in replacing a zip's slider or a chinese make lock. this warranty was just a eyewasher for such a brand's sick policies. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
Add a Comment | |||
17%
Complaints
139
Pending
0
Resolved
23
+91 22 3321 2600 (Call Centre)
+91 22 4017 4614 (IVR Number)
402 Akruti Star, MIDC, Andheri E, Mumbai, Maharashtra, India - 400093
View all Samsonite India contact information
Post your Comment