[Resolved] Samsung Ac Model : As18w Xtl — AC Not Working. Just trips minutes after it gets started | |||
Hi, I have purchased a Samsung AC along with other products from AC (32" LCD TV, a mobile phone and a refrigerator) in 2007. This was one of the worst ever investment or rather burning of money i have ever done. My AC was working well for an year and few months. By late 2008, suddenly one fine night, my AC got switched off and also its stabilizer. I found my fuse being blown. There is a separate wiring for my AC and it has got a separate fuse to protect other equipments. I changed the fuse and the same thing happened next day. I kept doing this for couple of days and got sick of it and left doing it. Everything happens when the compressor get powered up. As long the outdoor unit is not powered up, indoor unit (just the fan) works fine. due to my personal reasons, i was not able to attend to this issue as it would cost me some money. Recently i lodged a complaint with the customer care and after couple of days a guy came to check the issue and said the compressor should be changed and since (fortunately) my compressor was under warranty, they changed the compressor. I also bought a brand new double booster stabilizer. My luck didnt even last for one day after having installing this double booster. I switched on the AC around 11pm and by 1am the fuse was gone. The voltage was quite normal around 190-200v. I am back with my original problem. I did the fuse again and the next day, the compressor started and in 5minutes time again my fuse is blown. I had my electrician check my AC wiring thoroughly while installing my booster. I have sent emails to the support, the vendor who does the service for Samsung. I have 0% hope that i would get any response. For any reason, DO NOT EVER THINK OF BUYING SAMSUNG PRODUCTS. IF YOU WANT TO BLOW YOUR MONEY, GO AHEAD. IF YOU WANT VALUE FOR MONEY. COMPARE PRODUCTS FROM OTHER MANUFACTURERS LIKE LG, ONIDA ETC. SAMSUNG PRODUCTS HAVENT BEEN WORKING FOR ME BEYOND THEIR WARRANTY PERIOD. Was this information helpful? | |||
Jul 9, 2018 Complaint marked as Resolved Verified Support Jun 07, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd | |||
 2 Comments | |||
Comments
is this 2 or 3 star rating ac
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
18887
Pending
0
Resolved
11174
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
Looks like the fault is with low voltage... Is your electrical line in your home a basic fuse box or 3 Phase MCB... If it is Three Phase MCB, then when the voltage goes beyond a certain level, the MCB for the Airconditioner line will trip and the fuse will not get blown... However you must give the tripper atleast 10 mins to cool down as frequent tripping will cause the fuse to get blown and will damage the tripper...
One more point is that if the voltage in your residence is less than 145 volts then the double booster will not be of any use... So go for a triple booster which will work even with voltage of around 120 volts...
Email me at [protected]@rediffmail.com if you need further help...