Samsung — Faulty Mobile | |
I am shocked up with the recent experience of mine with Samsung Electricals Authorised Repair Centre/Branch office at Nirala Nagar Lucknow. I had purchased a Samsung SGH X700 mobile worth Rs. 9750/- from Big Bazaar Lucknow (Receipt of which is attached herewith as Annexure-1) in Aug-06. The mobile was working well but in Aug-07 it started showing some unexpected problems viz. if I received a call and talked for some time more that 3 mins it used to disconnect the call. As the set was never wet nor it was dropped by me I thought may it is a network problem as I am using BSNL services and it sometimes occurred due to server problems. But then when I compared other BSNL mobile number I thought may be my set is having some problem. I immediately took my set to the Authorised Service Centre of Samsung situated at Chauraha No.8, Nirala Nagar, Lucknow on 01.11.07 where by the set was taken in possession by them and they issued me a receipt (Which is attached herewith as Annexure-2). Thereafter I received call on 18th November, 07 that my set had developed major problem and it has been sent to New Delhi office for further repairs. Then suddenly one day I was given a call from your lucknow office and informed that Rs5751/- (after discount) would be the total expenses for the set to be repaired. I just wanted to know that after giving me a flat discount of 25% as my set was given on the last day of Free Service Camp I was given an estimate of Rs.8000/-( would it be feasible for me repair the set at this cost and that too when this was almost 1 year 2 months old set. I also talked to Shri J.P.Singh Field Service Coordinator Samsung Service Centre, Nirala nagar, Lucknow but of no use he said that it is not in his hand and showed a very casual approach to my problem. I have taken my cell back from the service centre and writing you this mail just to inform you to take an action against such misconduct and shall I file a complaint in the consumer court against the company or against Mr J.P.Singh Note : Annexures could not be attached as there was no option Was this information helpful? | |
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Samsung Service Centre for Mobile Services is very very poor in Lucknow Samsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in Lucknow
Reply
Hi Dear
Sir
it is to infomed u that my samsung mobile model no is SGH M620 having the lot of problem on perched date. My Problem is ...
Sir in samsung mobile Data is not saving in my phone memory and i went summsung care center in shree ram tower at hajraatganj in lucknow on 9Th june 2009 but till date my problem is not resolve .
So Plz help me .
Sunny ( [protected])
Sir
it is to infomed u that my samsung mobile model no is SGH M620 having the lot of problem on perched date. My Problem is ...
Sir in samsung mobile Data is not saving in my phone memory and i went summsung care center in shree ram tower at hajraatganj in lucknow on 9Th june 2009 but till date my problem is not resolve .
So Plz help me .
Sunny ( [protected])
Hi,
This is with reference to my mobile phone which I purchased on 17th May-09 ( Samsung Star GT- S5233A, Serial number RW6S433945Z ) from Meerut ( Uttar Pradesh ). This was my first and biggest mistake as the mobile store owner told me that it is the latest phone of Samsung and I should purchase it. Therefore, I invested my saving of 10, 000 rupees in this phone.
On the very first day after purchasing when I inserted the SIM and tried to make the first call, instanty all the bars of the signal went off and the message comes NO NETWORK AVAILBLE. After restarting it twice or thrice I was able to make the call. I thought that this may be due to the problem with the SIM but I was wrong. Later I faced this issue on a regular basis and after discussig this matter with Airtel authorities ( As the serving Operator is AIRTEL) and testing the SIM in other mobile I came to know that this problem is due to my mobile ( SAMSUNG STAR).
I went to the store from where I purchased it, he assured me that every thing will be alright but not yet. After two days I received my phone but again the problem remains the same. After few weeks again the touch screen of my phone stopped working and then I again went to the service centre for the solution. This time they replaced the faulty screen and after one week I received my phone back from service centre. Since then my phone started working abnormally ( example- The phone dials the numbers automatically, or keeps scrolling on by itself from time to time ) and the signalling problem is still there from the first day.
This caused me to again visit the service centre in Meerut this month and told them the problem. The person there said to leave the mobile for few days for repair. TELL ME ONE THING HERE, DO I BUY ANOTHER PHONE FOR THE DURATION MY PHONE WILL BE IN THE SERVICE CENTRE FOR THE THIRD CONTINUOUS TIME. But now its really enough and I decided to replace the mobile with the new one after all I am suffering since last 6 months. Each time the Service centre response is very disappointing.
On 3- December-09 Sardaar ji, Mr. Kuldeep Singh ( Service centre engineer ) gave me the number of support from where I got the number of Mr. Ankur Garg ([protected]) Area Service Manager for the replacement. I called him and told him the issue he assured me that he will revert back with in 24 hours and asked me to send the serial number of the mobile via SMS. I send it and waited for the response but no response. I tried calling Ankur so many times but he dint picked up my phone ( I think he stored my number by the name of PROBLEM).
I am losing my patience now. I called him every day, and sent him reminder SMSs 2 times, but of no avail. I called Ankur from my another number after 3 days on 6/12/09. This time he answered my phone but as soon as I told him my name his response was pathetic. I never expected such an answer from a person whose designation says "Manager". He was not ready even to listen to any thing and kept on repeating one line "he can't help me as it is Sunday". I think he forgot that he promised me a call back three days ago. His rude response was accompanied by him disconnecting the line in middle of our conversation.
Finally, as of today, I again called the support. There Mr. Manoj ( Support Person ) assured me that he will further escalate the issue and the senior person will call me back with in next 24 hours. When I asked him the number of next point of escalation he said that he can only provide me this mail ID...NOTHING ELSE as the last escalation point for them is the Area Service Manager.
I would like to mention here that this is my most disappointing and worst experience with any company. I need the replacement for my mobile and I will go to any extent for the same
**Never expected such Managers from such MNC**
REQUEST YOU TO TAKE IMMEDIATE ACTION ON THE SAME AND REVERT BACK ASAP.
<<WAITING FOR POSITIVE RESPONSE AT LEAST THIS TIME>>
<<<<<<<<<<<PLS NEVER EVER PURCHASE SAMSUNG >>>>>>>>>
This is with reference to my mobile phone which I purchased on 17th May-09 ( Samsung Star GT- S5233A, Serial number RW6S433945Z ) from Meerut ( Uttar Pradesh ). This was my first and biggest mistake as the mobile store owner told me that it is the latest phone of Samsung and I should purchase it. Therefore, I invested my saving of 10, 000 rupees in this phone.
On the very first day after purchasing when I inserted the SIM and tried to make the first call, instanty all the bars of the signal went off and the message comes NO NETWORK AVAILBLE. After restarting it twice or thrice I was able to make the call. I thought that this may be due to the problem with the SIM but I was wrong. Later I faced this issue on a regular basis and after discussig this matter with Airtel authorities ( As the serving Operator is AIRTEL) and testing the SIM in other mobile I came to know that this problem is due to my mobile ( SAMSUNG STAR).
I went to the store from where I purchased it, he assured me that every thing will be alright but not yet. After two days I received my phone but again the problem remains the same. After few weeks again the touch screen of my phone stopped working and then I again went to the service centre for the solution. This time they replaced the faulty screen and after one week I received my phone back from service centre. Since then my phone started working abnormally ( example- The phone dials the numbers automatically, or keeps scrolling on by itself from time to time ) and the signalling problem is still there from the first day.
This caused me to again visit the service centre in Meerut this month and told them the problem. The person there said to leave the mobile for few days for repair. TELL ME ONE THING HERE, DO I BUY ANOTHER PHONE FOR THE DURATION MY PHONE WILL BE IN THE SERVICE CENTRE FOR THE THIRD CONTINUOUS TIME. But now its really enough and I decided to replace the mobile with the new one after all I am suffering since last 6 months. Each time the Service centre response is very disappointing.
On 3- December-09 Sardaar ji, Mr. Kuldeep Singh ( Service centre engineer ) gave me the number of support from where I got the number of Mr. Ankur Garg ([protected]) Area Service Manager for the replacement. I called him and told him the issue he assured me that he will revert back with in 24 hours and asked me to send the serial number of the mobile via SMS. I send it and waited for the response but no response. I tried calling Ankur so many times but he dint picked up my phone ( I think he stored my number by the name of PROBLEM).
I am losing my patience now. I called him every day, and sent him reminder SMSs 2 times, but of no avail. I called Ankur from my another number after 3 days on 6/12/09. This time he answered my phone but as soon as I told him my name his response was pathetic. I never expected such an answer from a person whose designation says "Manager". He was not ready even to listen to any thing and kept on repeating one line "he can't help me as it is Sunday". I think he forgot that he promised me a call back three days ago. His rude response was accompanied by him disconnecting the line in middle of our conversation.
Finally, as of today, I again called the support. There Mr. Manoj ( Support Person ) assured me that he will further escalate the issue and the senior person will call me back with in next 24 hours. When I asked him the number of next point of escalation he said that he can only provide me this mail ID...NOTHING ELSE as the last escalation point for them is the Area Service Manager.
I would like to mention here that this is my most disappointing and worst experience with any company. I need the replacement for my mobile and I will go to any extent for the same
**Never expected such Managers from such MNC**
REQUEST YOU TO TAKE IMMEDIATE ACTION ON THE SAME AND REVERT BACK ASAP.
<<WAITING FOR POSITIVE RESPONSE AT LEAST THIS TIME>>
<<<<<<<<<<<PLS NEVER EVER PURCHASE SAMSUNG >>>>>>>>>
I am shocked up with the recent experience of mine with Samsung Electricals Authorised Repair Centre/Branch office at Nirala Nagar Lucknow.
I had purchased a Samsung SGH L700 mobile worth Rs. 7100/- from Ganpati Mobiles, Sri Ram Towers, Hazratganj, Lucknow in May-2009. The mobile was working well but in July-09 it started showing some unexpected problems viz. if I received a call and talked for some time more that 3 mins it used to disconnect the call. And it never fully charged the battery and after calling or receiving calls it discharges.As the set was never wet nor it was dropped by me.I immediately took my set to the Authorised Service Centre of Samsung situated at Chauraha No.8, Nirala Nagar, Lucknow and then after 2 weeks they backed me the set that now the set is working o.k.but after some time it started the problem of charging and memory card.I again contacted the service centre and after a week they informed me that your battery is damaged and will be replaced, so I purchased a new battery but in vain, because the battery was ok I again contacted the service centre then they said that the mother board is damaged and it will required to be replaced and it will take 10 to 15 days. I have deposited my abovesaid Set in Dec-22 but there is no any response from the Service centre.Please do the needful
PRATEEK PANDEY
[protected], [protected]
I had purchased a Samsung SGH L700 mobile worth Rs. 7100/- from Ganpati Mobiles, Sri Ram Towers, Hazratganj, Lucknow in May-2009. The mobile was working well but in July-09 it started showing some unexpected problems viz. if I received a call and talked for some time more that 3 mins it used to disconnect the call. And it never fully charged the battery and after calling or receiving calls it discharges.As the set was never wet nor it was dropped by me.I immediately took my set to the Authorised Service Centre of Samsung situated at Chauraha No.8, Nirala Nagar, Lucknow and then after 2 weeks they backed me the set that now the set is working o.k.but after some time it started the problem of charging and memory card.I again contacted the service centre and after a week they informed me that your battery is damaged and will be replaced, so I purchased a new battery but in vain, because the battery was ok I again contacted the service centre then they said that the mother board is damaged and it will required to be replaced and it will take 10 to 15 days. I have deposited my abovesaid Set in Dec-22 but there is no any response from the Service centre.Please do the needful
PRATEEK PANDEY
[protected], [protected]
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