Samsung Lcd — Manufacturing defect

Address:

Chennai, Tamil Nadu

I purchased samsung Lcd 32'' from 167,North Usman Road, T.Nagar, Chennai vide bill no.[protected] on 7th november 2010. On the day of purchase they promised and written on the bill that they give Airtel DTH and TATA Photon+ as offer for my purchase of the LCD. After the bill was paid, they informed me that the stock was not there and the Offers would be delivered to me within two dayI wouwo days, till date (21.11.2010) I have not received any of them. Keeping it aside, after the purchase of Lcd, the same was installed to the wall after 3 days. On 14th November 2010 the Lcd started to show a very poor view and lines and dots on the screen always. I complained Viveks where I purchased the lcd and advised by them to contact samsung customer care centre. I registered my complaint with samsung vide [protected](complaint number) on 17th November, 2010. The customer care executive Mr.Nambi registereod the complaint and informed me that the service centre's executive would be calling me in two hours, which never happened. The next day service centre person Mr.Pramod came to my home and told me that some manufacturing defect identified and hence the LcD needs to be replaced, which will happen within 7days and promised me that he would try to do replacement much earlier. I accepted for it and submitted the scanned copy of the bill for their processing. I phoned on 20th to call centre and enquired about the status of the replacement, they did not have any answer and told me to call service centre directly. when I phoned service centre no body was lifting the phone. On 21st (today) one from service centret called my house and informed that It would take 15days and not possible with in 7 days, in fact he was telling that who informed us that the replacement would be done within 7days. I got frustrated and called Viveks and they asked me to come to show room with bill for solution. I went to Viveks and met Mr.Ramesh, Manager, who informed that the product is not having any guarantee, only warrantee is available for which I have to wait till samsung does replacement. I got angry and came back from the show room with their irresponsible and lethargic reply.

Please suggest me the alternative action from end to solve this. why the people are like this telling some thing before sales and not responding properly to the customers after sales. Both the dealer and Manufacturer are irresponsible and very poor in customer satisfaction. I request all not to purchase any product from viveks especially samsung products becuase I am suffering.