Samsung — mobile phone

It’s a worst service provided by SAMSUNG ..they are cheating on my mobile I900 ..When its warranty they were keeping my mobile for almost 2 months and said no problem ..

1.Anna nagar opp to K4 police station

2.Alwarpet Samsung service centre .

They said its board problem and they corrected it seems .after that I didn’t use that mobile .Now again Samsung claiming again its board problem ..How is it possible ???how can often mobile get into board problem …

They want me to pay Rs 6500 for this now and correct it .When in warranty nothing is problem after warranty over they are asking money ..I have already paid Rs 40000 at time of purchase .

Very gud business on SAMSUNG …but don’t cheat the customers …So don’t buy Samsung products …nothing will get repair in warranty after warranty everything will happen ….

Happy news at last for me from SAMSUNG ..

They have taken my complaint seriously and they did the service Free of charge ..

It was gud work from Quadpro Technologies too ..

I got the mobile phone today in my hand after 2 years of nightmare ...i am starting using it ...

Let me observe it for a week ...After that i have to come back to SAMSUNG incase if i have any issue ..

Anyhow thanks for the HO and Regional office and all the PPL who has helped to get my phone work...

Saravanan

[protected]

Sir,
I bought samsung wave 575 mobile on[protected].Model No-GT-S5753E.On[protected] I got some trouble with my mobile,When I was speaking it used get over heat and it is auto charging.I took it to nearest samsung service centre at Ganghi Nagar, Bellary in Karnataka.My complaint number is 12386.They told the problem will be rectified in two days , But up to now the problem was not rectified.I got wexed with their service.Please take necessary action to solve my problem. my e-mail [protected]@yahoo.com.

Sir , nearly 3/4 months ago i purchased a samsung gt-b7722 mobile set but from the beginning it has been displaying a command "PAGE TOO LARGE" while trying in internet whether the page contains wallpapers or any document. Consequently , i informed the retailer , sales boy recruited by the company and rso and they took my set to the service center at Bharuch , Gujarat but authority there, rejected my complaint saying that i made it open because they got two screws tempered which is false you may investigate ground fact. Afterward i came to know from some sources that such response from that service center is not new.

Sir,

I have purchased one mobile hand set Model No - S5610, IMEI No[protected], Purchase dated - 06.03.2012 from retail shop Joyguru Telcom - Garia Address-111 Raja S.C Mallick Road -Kolkata - 700047. Recently from last three days on wards it was not working - all of a sudden it was found switched off.

Day before yesterday I have gone your registered service center Babli Media Centre, Address- 100 Briji Road Garia, Kolkata-700084 and made a complain on that- Work Order No- 2867 , Dated- 31.03.2012.

It is very much unfortunate to me that -As per statement of service centre concern person - they will not give warranty on that mobile and it will be chargeable.

With in 25 days of purchasing a new mobile - it is not expected and I am really worried about that matter.

Please take necessary action on that matter and oblidge me.


Regards,

Amit Sengupta
Kolkata
[protected]

The backlight comes on on its own, phone heats up, power is down within a day, with only one or two calls. I gave it to Samsung Authorised service centre at Domlur, Bangalore. They repired it and gave back (software update). This happened three times (over a period of one month) . Still the problem continues. I want replacement of the phone.

1. Complete address of the Samsung service Centre where the handset has been submitted.

Cell Solution
#43, Service Road, Domlur Layout
Bangalore 560071
Phone [protected]


2. Latest Job sheet number and date of submission of the handset

I have handed over the handset again yesterday (5-9-12). It is with them now. They are not mentioning any work order number in the complaint sheet.


3. Previous Job Sheet numbers and their respective dates of submission if any.

I had previously submitted the handsets on 3-8-12 and 13-8-12. They are not ready to provide any work order number. I am enclosing the three work orders.


4. Complete IMEI / serial number of the handset and date of purchase


Sl No : RF1C36TTB3T
IMEI : [protected]


Further, I would like to mention that the service centre is not good at customer relations. Moreover, they are not technically competent. I had a bad experience wit them.

i am ravi callno [protected] imi no.[protected] s.no rvib778019d cervice center invocie no7505547 my mobile the submit lakshay service center shiva markit rohini submit date 8.8.12 my mobileset d.o.p 11.9.11 my hendset problam tuch heting HENG problame in the lakshay service information 15days your mobile not rpeir parts not arenge your mobile full paymonts refund i am mobile sumbit all asseseries 2month iam not information laksay cervice center my mobile no [protected]

we bought samsung galaxy grand mobile phone in rs.18500. on dated 7th auguest. in noon. after only 2 hour using its going to hang. next day we gone at samsung customar care. we told bt they pepol nt giving proper answer, dnt knw do some thing n give my phone back to after 3 hours..
then 9th auguest my mobil phone is hanged again.. at that time we went to mobile diler. he is also give not proper answer n told u have to use it, , i cant do any thing in it.. in only 4 days my phone is not working. now plz help me...

softwar cheng

sir, i sanjeev kumar permanent customer of samsung, and i know, this is very good comapny, but about, costumer request, its very slow, actually my problem is, i have mobile phone S5282, some software problem inside the mobile phone then i submitted my phone in service centre with warranty card, then service centre manager says, pls come back tommorow and pick the phone, but today 9th day of my phone, no action on it, so pls i herby request you, pls work on it

My name is Prem Hiranandani and my mobile No is [protected]. I am a Senior Citizen living in India. I am really upset and irritated at the manner i have been treated in your Smart Cafe in Vaibhav theatre complex in Hadapsar Pune.
I bought a new Samsung mobile phone SM-G355H on 22nd March 2015 around 10 days ago. Whenever i download any content it gets fully downloaded and my data gets used up but if i want to see the contents then i can see hardly 30% and after that the balance contents becomes blank without any audio/video. So all my data used for downloading gets wasted.
I go to your Hadapsar smart cafe and address my problem. i meet one STUPID whose name is Akshay who without checking my issue speaks to me rudely and tells me that this is a problem with Vodafone my mobile service provider and Samsung cannot do anything about it. I tell him in what way Vodafone is at fault cause it allowed me to download with the data provided and this should be a handset issue. That does not have any decency and did not attend to me at all. How does Samsung tolerate such people? Isnt Samsung worried about its reputation by hiring such ill mannaered and ill behaved people?

I request you to help me and sort out my issue with immediate effect and do not force me to escalate the matter to higher levels.
Thanks,
Prem Hiranandani

My son purchased a mobile phone for me, a new series Samsung J1, on[protected].
I went back on the 24/25th to complain about no, or erratic, WiFi signal. They did some settings changes, and sent me on my way.
On[protected], I went back, and they told me that there was nothing they could do, except send the phone away, leaving me without my phone and not able to use my communication method, which is Whatsapp.
I said that I wanted a new phone, with no problems, their response was that it was more than 7 days since I had purchased the phone. I informed them that I had complained previously, but they were not interested.
The person that I spoke to was the manager, Eben Pieterse.
It is ridiculous that a new phone should give problems like this, even after QC.

Sir, i bought samsung grand neo plus at 4th april. but display hanging problem started after 20 days. After that i gave it to sumsang sirvice center at 2nd may.today after one week mobile is not repaired . service center not give me a proper date to return. What will i do plz help me. My contact no is [protected]

This is regarding my Samsung N-750 note 3 neo handset.

I have submitted my handset at the Marathahalli service center here in Bangalore on Saturday the 9th May. As per my telecon previously with Sonia Upadhay, Ankur Gupta, Munish and also via email, I am requesting for a replacement of the handset because Samsung has failed to resolve the issue from the handset previous several times.

The sharp annoying sound on calls intermittently and the screen that goes blank on an incoming call intermittently has not been resolved. I have spoken to the Manager in the service center Mr. Rahul and Santosh at Marathahalli for the replacement as well and was suggested that I request the HO to approve the same because they do not know what is causing this issue on my phone and a replacement is definitely required. The manager is Koramangala branch has also handled this issue twice or thrice in the beginning along with Sonia and Ankur Gupta from the HO and informed the same that if the issue is repeated then a replacement is a must.

Mr. Ankur Gupta and Sonia Upadhay is also aware of this issue and was corresponding with me about the same over phone calls and emails as well.

There is no point in the mobile service-men do something and I come back as many times as before submitting the handset with the same issue repeatedly from the time I purchased it in August last year. Mr. Munish and few people at the HO did only ask me to submit once again the last time every time I complain with the same issue. But the last time is not yet over!!!

Looking forward for a favorable reply. (I am grieving over my Father whom I lost on 10th last month after being hospital for heart attack since March. I can no more go over with Samsung regarding my issue during this sorrowful moment in my life and at home. Hence, I need to take this further seriously).

Sonia Upadhay, Ankur Gupta and Munish has not replied to my email of late now per their promise.

NOTE : This will be my last time per your request that I have submitted my handset. If the issue is not resolved, I shall take further action on the same legally and will post the issue in forums on the internet. Last week, that annoying sound made me kind of deaf in my left ear for atleast an hour and had a severe pain in my forehead LHS (temple area). This handset has been destroying my ears so now you know that legal help would be needed if the handset is not replaced.

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I got authorised service centre number from your site. But, the service centre is not receiving any calls. It seems you update the information about your service centres without any authenticity and check.

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