I had purchased samsung 1 ton split AC in Oct 2009 and from day one it had cooling problem. The samsung service engg comes every time the complainy is lodged and re-fills the gas. Till date the gas was re-filled 5 times in 8-9 time span. But even after this re-fill the cooling probelm persists. Same has been mentioned on the feedback form the engg carries but he doesn;t give a copy to us and then next time we call to follow up a new ticket a opend conveneintly.
Recently after a lot of follow up the dealer agreed to give us replacement. That was a month back. I had to follow up again so many times and got a reply that the model is not available. Now today i get a call from the dealer that your case is not passed by samsung for replacement and that you won;t get any replacement.
The dealer and the samsumg area in charge manager are not attending my calls. They simply disconnect when i try to call them.
Need some help in this regards Was this information helpful? | 
SAMSUNG SPLIT AC — ac cooling
i purchased samsung split ac from ashoka sale sec 16, faridabad, last year 2007, till date no engineer has come for demo, and free service pending till date, no body told me that samsung gives 3 free service and im shocked after purchase of 1 year ur customer care exc. told me samsung gives 3 free service.but my problem is that my split outside unit is switch off when the temp reach 28 deg. (setting temp is min 16 deg) and start after 1/2 haur