[Resolved]  Samsung TV — Repair

Samsung TV — tv fault not been corrected since 9 months

hi, i am rupinderbawa i bought a samsung slimfit tv 32 inch in sept 2006. i developed a snap in aug 2006 in warranty . the picture went dead. i called thee complaint office and they took the tv for repair and then told me that the circuit are burned and will be replaced but are not available .they marginally corrected the fault and delivered the tv to me saying that they will take the tv when the PCB (circuit) will be available. waited for one month and then lodged a fresh complaint. took the tv and kept it for good 5 months cos i wont take delivery f defective tv. then they called and said tv is ok and went to the service centre and saw that it was not woeking properly. refused to take the delivery.
then they told me that the parts for its repair are not available in india.
their official contacte me in march and said we will replace tv but since this is a model which has been discontinued we will give u a lcd tv of equal cost.but will take i month.
now it has been about 2 months and no news of the tv. called them again and now they have gone back on their promise that they will replace tv. saying that they will reimburse the amount.
my complaint no is [protected] and [protected].
I WOULD SUGGEST TO ANY BODY THINKING OF BUYING SLIM TV DONT BUT THEM COS THEY DONT HAVE PARTS TO REPAIR THEM AND THEIR SERVICE GUYS ALSO ARE NOT KNOWLEDGABLE ENOUGH TO REPAIR THEM

Samsung TV — please read and reply

Dear Sir,
 

On (date),[protected] I purchased a samsung projection TV, Model No; SP5YRZHEX/XTL Serial No ADHW31iyb00068A at (Bajaj electronics shop no; 7/8/17/18 M.P.M Dhimal complex (Big bazaar) Ground floor Abids cross road 500001 Hyderabad INDIA [protected] phone[protected]
 

Unfortunately, picture tube manufacturer fault has not performed well I am disappointed because  the product does not work properly, the service was not performed correctly, I was billed the wrong amount, something was not disclosed clearly and was misrepresented, etc.) since last six months TV was not working when my mother is calling to Mr Brigmohan(manager of bajaj electronics hyderabad ) the service was not performed correctly know they demand to pay more money Rs 25.000 i don't know what shall i do please advice me?
 
 
To resolve the problem, I would appreciate I want – money back,  or  exchange, etc.) .

I look forward to your reply and a resolution to my problem I will wait until[protected] before seeking help from a consumer protection agency or the Better Business Bureau.
 
Please contact me at the address e-mail or phone shown above.
 
Sincerely,
Musavir Uddin Mohammed
 [protected]
[protected]@yahoo.com

Samsung — TV FAULT

CALLED CUSTOMER CARE AND MADE COMPLAINT ON 17 AUG, AFTER THAT CALLED ATLEAST 20 TIMES, STILL NE RESPONSE.

Samsung/Colour TV — TV is not working after Samsung engineer repair and now they are not providing service after repairing TV by their engineer

BP Number: [protected]

My TV was not working, I complained in customer care. Then Samsung company mechanic came repair it. But same day TV was in same condition of fault. On another complaint mechanic came and told some part will be change in this TV. Then mechanic changed some part of the TV. After changing these parts, TV’s colour system is not working now. Now complaint is registered in customer care. But After complaint mechanic is not coming till now.
Samsung persons don’t know technical system or they do not want to work properly. My detail is:
BP Number: [protected]
Model : CS5366Z
Call nos.
[protected] Pending

[protected] Warranty Claimed

[protected] Cancel

[protected] Cancel

[protected] Warranty Claimed

Now Service Track is
service tracking
Call Number Call Status Feedback
[protected] Engineer Assigned

[protected] Warranty Claimed

[protected] Cancel

[protected] Cancel

[protected] Warranty Claimed



But I did not get any engineer till now.
What can I think now regarding Samsung Company means it is cheating his customer? Not providing any service after sale.

vineet jain

Samsung TV — its not getting opened

my television is not getting opened from last 5 days.i want ulternate response from ur team for its repairing...

Samsung/ colour TV — TV got Fired when we switched it on yesterday

My name is srikanth my mobile number is [protected]

it seems one of the coil got fired up when we switched on the TV yesterday
please send the sales executive as soon as you reveive this complaint

Adress
H-No 13-197/1
madusudhan nagar
malkajgiri
secunderabad
Cell:[protected]D.srikanth

Cell:[protected] or D.sujatha

i am in chennai/ennore. i made a complaint regarding my tv on 30/01/2009. no one came forward to resolve my tv problem from the samsung service centre. after a repeated reminder from me they still donot care about the customer problem. every day they told service engineer will come tomorrow. now the month is february and the date is 26. still my tv problem is not rectified. samsung is cheating the customer in the name of service. my humble request to the readers of this complaints donot buy hereafter samsung product.
by
ashok
chennai-ennore

SAMSUNG COLOUR TELEVISION — SWITCH PROBLEM

I WOULD LIKE TO BRING TO YOUR NOTICE THAT WE HAVE A SAMSUNG COLOUR TELEVISION. IT IS WORKING FOR THE LAST 7 TO 8 YEARS. WE DONT HAVE ANY PROBLEM TILL NOW. BUT FOR THE LAST TWO MONTHS, WHEN WE ON THE TV, IT IS TAKING AT LEAST 10 TO 15 MINUTES TIME TO ON. ONCE ON, THERE WILL NOT BE ANY PROBLEM. KINDLY SEND YOUR SERVICE ENGINEER TO THE FOLLOWING ADDRESS:

M. SRINIVASA RAO
FLAT NO. 303, H.NO. 8-3-700, ELITE ENCLAVE
NEAR RBI QUARTERS,
YELLAREDDYGUDA, HYDERABAD
PH:[protected], [protected], [protected]

Please note the Samsung Customer Care contact Details:
SAMSUNG HELPLINE: 30308282*, [protected]** &[protected]**
*(Prefix Local STD Code[protected]
**Toll Free[protected],[protected]From MTNL/BSNL Lines)

Monday - Sunday: 9.00 AM - 8.00 PM

E-mail: support.[protected]@samsung.com

Samsung TV — Part not getting replaced.

Hi,

I bought a TV 10 months back and now a part needs to be replaced as the part is not functioning properly. After 15 days now they tell me that the part is not available at all and they are trying to get it. When I asked what will happen if they don't find any part they had no reply. Please let me know what can I do?

I have purchased the samsung 21" flat tv before 5 years and it is working properly until today (20.8.2009) and suddenly morning no picture is coming The sound is clear. I want immediate service to rectify this.

I request you to send one technecian to solve the proplem. R. Thangappan

my name md ashraf
I have purchased the samsung tv from (jain radio) gaya bihar 823001. I m facing the problem from when i purchased now my warrenty is going to finish and the tv parts that is not replaced till now. And my tv is in the workshop of samsung from last 40 days . Now what ro do plz reply
Now i want to replace my tv with a new tv set .

Samsung TV — Conflict between tv and airtel dish box

Hello,
I own a samsung tv (model: CB50812, S/N : 3ZAJ80130K) a pretty old one without remote too. I recently purchased airtel set top box and what happens is that the airtel dish tv remote does not function wen the TV is ON. The remote works fine wen the TV is off. I tried connecting the TV to BIG TV DISH set top box and the same problem remains.. Can anyone tell me wotz wrong????????????

my complant no is[protected] but its not complet
Address . babbal singh s/o harpal singh
vill.Ramgadhi
mo.[protected]

I Martand P.Deshmukh wrote the above complaint regarding my Samsung 32" TV. On 12th October 2011. My TV is still with above mentioned service center. After so much of Telephone talks and mail communications with Samsung customer care service and also their service center till date I didn't get my TV back. The last telephone call to Mr. Bhavesh, on 21st. October assured to return my TV.next day saying that its unable to repair. Please take the matter seriously and do the justice for my complaint.

Martand P. Deshmukh

Dear Sir,

I agree withe Mr. Martand, even my Samsung TV 22" was repaired by Kalpataru Services on 10the Oct 2011, but after repair next day I found that my colour TV has become black & white. Also theere are some absurd colour rings appearing on thee picture. When I tried to contact Mr. Suhas (who repaired my TV) he was eitheer not reachable or did not respond to my calls. Calling Samsung service centre is useless as nobody responds to calls. Yesterday luckily Mr. Suhas picked up thee phone but he is not in town so he gave me Mr. Bhavesh's number and told me to contact him. Mr. Bhavesh assured me of rectification yesterday. But after theat he is not responding to our calls.

Please help. Samsung is not providing proper service due to which lot of time is being wasted in getting thee rectification done.

Regards,
Shaikh Irfan

Finally yesterday 2nd Nov.2011 so called Samsung service center return my TV doing nothing. Felt shame about such companies, they advertise their products with such zest, ppl are getting attracted. Important thing I wish to mention perticularly that service center has not done any repair and return my set. I was facing a trouble in my TV at the time of switching ON/OFF.I use to get vertical lines on screen and no pic, after switching ON/OFF several time suddenly it start working. This was our regular routine and we watch all the channels properly. Any time the set is switch OFF we have to do the same thing again and again. For this trouble TV was given to service center. on 20th september 2011. I dont know what experiments they did but I am not been able to start my TV even after switching ON/OFF many many times. Just same trouble forever.

Please help and let me know what to do.

Martand P. Deshmukh

Its very true Mr. Martand. I think this Kalpataru Services is of fraud peoples. I also got the same experience. One person has came in evenning around 7 ocklock evening. He just open the tv screws from back cover and again fixed the screws doing nothing. Said tomorrow we will take this tv to our office.He collected Rs. 500 from me doing nothing. During doing all this that person is calling to someone continuously pretending discussing serious issue. Means he was not at all knowing anything about the work. Next day I got call from Kalpataru saying your panel got problem & it will cost Rs.22000/- where as my tv set at present got very minor problem.
I think its a fraud people loting the customers. How shall we go ahead shall we lodge police complaint against this?

I totally agree wit Mr.Martand Deshmukh...MrShaik Irfan...and Kiran Shanbhag...Samsung..Service Center...Kalpatru...managed by Mr. Bhavesh n his cronies.. is Total Fake..Cheaters ...Customers...BEWARE...do not leave ur gadget such as TV with them even for a second...they will take away parts n boards which r in working condition n replace them with nonworking ones, then they will quote u a high prise, when the fault is very small.. I jus got saved, as I my self is a Marine Engineer, n I had opened my Tv. To check it myself before asking for d above service provider, so I was well aware of all my parts n boards which were Rusted, There at the Cervice center they happened to tell me that, the TV is working, but we have changed this Board from another TV jus to check, we wil hve to order a new one frm Chennai. D cost would be around Rs. 5000/ . I new it was my tv part which was working perfectly... proved tat it belongs to my TV ..fixed it..walked out with my Tv ln full working condition...They had no face...to argue any further...So C U S T O M E R S... BEWARE...If Samsung India...and ...Samsung. Japan...do not wakeup n cancel their service Licence...a day will come when no one will buy. SAMSUNG PRODUCTS...Do not underestimate the POWER of the common man... Lets make India an Honest Country...Henry.