[Resolved]  Samsung / Samsung Corby Pro — Manufacturing defect and bad service

Samsung — MANUFACTURING DEFECT IN 20 DAYS

Dear Sir,
I bought Samsung Corby Pro B5310 on 18/03/2010. The product started hanging from the 20th day onwards. I was managing by switching off and then switching on. On 1st of May 10, the touch screen has stopped functioning. Since 1 & 2 were holidays, I was on my way to service center on the 3rd and suddenly another problem creeped in. The mobile started beeping and the display started changing on its own accord. When the service center personnel saw it, they too were perplexed as I was and they disassembled every component, cleaned it with a cleaning solution and gave it to me saying it was just a short circuit caused by permenant operated condition of some switch. Well, for the moment it was good. The service work order number was 1003. In less than 20 hours, the problem reoccurred and I rushed to the service center; by which time, another problem came up. The screen turned BLANK!!!! I was terribly distressed and I asked them to replace the mobile as the problem is a manufacturing defect and has creeped in well within one month of its purchase. We can't expect to get our expensive gadgets getmessed up and repaired in such a short spell of time. The service center personnel said, he can't get a replacement but can replace the faulty component and return in 7 days time. The Work order No. was 1081 dated 04-05-10. I called the Samsung customer care who were generous in giving me the ID Number ([protected]) but to NO help whatsoever.
I had been having very bad after sales support from Samsung people even with Window AC, Split AC, Washing Machine and about half-a-dozen mobile phones right from the R220 model.
I think it is unworthy to buy Samsung products if they cannot be confident on their products and resolve such clear cut manufacturing defects. They are sure to lose their reputation as a reliable company if this nature of support is not curtailed at the earliest.
with regards,
raj kishore
[protected]

Dear Shanky Sharma
My name is Moin I also thinking to purchase Samsung Corby.As i read about your experience i m wondering that whether i should going to purchase or not...!!! Please give me your vauable suggesion. My mail address is moinghori.[protected]@gmail.com and my contact number is [protected].

Dear Shanky Sharma
I am Chirag Pachori I am thinking of purchasing samsung corby but after learning about your problem I think I should go for Nokia 5230 so can u give me suggestionsd
My ID : c.[protected]@rediffmail.com

dr Shanky sharma,
I'm college student I'm doin a part time job to buy a samsung corby wen i read ur comment i was really shocked so plz suggest me to buy a QWERTY keypad mobile plz... Hope so that U'll suggest me... U mail me U can just sms me plz
MY ID: [protected]@gmail.com
MY MOBILE NO: [protected]

samsung is a great fake company.i too thinking to buy pro but as i am collecting information i came to know ie.even every model of corby is having some problems.i agree that it is electronic things there may be defect arose during manufacture but my dissatisfaction is, why company is not listening to customers.if once this trust will blow out then, even china company will also overtake samsung.

so i request samsung to take forward some actions.and after all its better to buy china mobile rather than samsung because i have never heared complaints that samsung is facing

rehan.

join to form teen united our mil ke bass karte hai company ko

please join me at my new id [protected]@gmail

Samsung Corby Pro — defective model

dear sir,
i am an army officer posted in the border of j&k in hard counter insurgency area.Mobile phone is the only means by which i stay connected with my family and friends.on 16 june,2009 i was gifted a samsun corby pro by my mother.she insisted that i should go in for a nokia mobile but i insisted on going for samsung...i jus wish i would have listened to her.today i feel disheartened and cheated. out of the 3 mths of possesing the mobile,it has been lying in the service centre for gud about 2 months...on 30 th june its keypad stopped working...i had to then send it to the service centre in jammu who returned me this mobile after about 7 days....then again after 7 days its screen went blank..i had to again send it to jammu for repair..the software had got corrupted n they lacked the technical competence to set it right so they had to send this mobile to chandigarh service centre..it came back after 35 days..again after 2 days its call pick up button stopped working ..again i had to send it to jammu service centre ..and it came back after 2 days...it was only yesterday that i had got this set back ...it worked properly for one day and today again its behaving irratically...its getting switched off and on on its own..once switched off its not getting switched on and though i am recieving calls but i am unable to answer them n its hanging....sir it takes 2 days to climb my post..and another 1 day to reach jammu from my location..so now you can well imagine the duration for which this mobile has been out..and once asked for a replacement it was outrightly rejected.sir may i please request you to kindly replace this set at the earliest orelse perforce i will have to move to the consumer court seeking justice for the poor qulaity of product,poor services and the mental harrasment caused to me.i am sanguine you would look into the matter at the earliest and replace this mobile and restore the reputation of this company once again in my eyes and my fraternity


capt dhruv aswal
[protected]
[protected]@yahoo.com

Samsung Mobile Corby Pro — bad service

first i gave my mobile for service as i have display problem,for 1 month the they were saying that mobile was ready but when i was going to get the mobile back ,they will be saying that ur mobile was not ready..after one month they gave my mobile but they damaged my camera and network card of my mobile. this is done my the pondicherry sri padma samsumgservice center. now i have to paid round 2000 rs. for my mobile due to this service center.........

I absolutely empathize with Capt Druv, I have also faced a similar problem. If there is any Samsung Customer care person he should respond immediately.

regards,
Suryanarayana
Hyderabad