[Resolved]  Spice Jet Airlines — Spicejet Customer Care

Cleartrip.com / Spice Jet — NO PROPER RESPONSE ON TIME

I, myself Minish Patel had passed thru a very bad experience with Cleartrip Customer Executive.

I had booked 2 return tickets of Spicejet Ahd-Delhi for trip date[protected] through website. After few days i wanted to re-schedule my trip date to[protected], so i process required steps through Cleartrip.com but by the time your server was down, so i called to customer care & concern person on phone over there replied me very positively n said your verification n all necessary details has been taken n re-schedule request has been processed n now we are tranferring your line to our other department just to make additional difference payment, but somehow at that time Phone-line transfer was not possible at your end, so your employee told me to wait for next 1 hour n we will call you back on your registered cell just for payment, rest process has been done. So i waited for a phone call from your side for the rest of d day, n after a long waiting next day when i called to customer care i came to know that by the time flight rate has been hiked by 2800/-. n i have to pay today's rate, while i was been confirmed on fon previous day about ticket rates.

Now you just clarify me, if at that time on fon if i had booked my tickets, then this will not happen... bcoz of your server error n executive's fon line transfer problem i have had to bear atleast 2800 x 4 = 11200 addition loss.

Next time its confirm i will never prefer to go with cleartrip. you can check my login's past records also.

I can be contacted directly on my cell[protected] anytime.


Waiting for positive reply.

Dear Minish,

We regret for the inconvenience caused to you while getting your booking rescheduled.

Amendment (Rescheduling) is an option open with us as well as the airlines, however, since you relied on Cleartrip to call you back within 1 hour and the same was not done, we will refund you the Cleartrip Amendment handling charges paid by you at the time of amending the booking.

As far as the Airline charges are concerned, they are very dynamic and keep changing every now and then, we really don't have control over the same.

Regards,

Cleartrip Customer Care

Spice Jet Airlines Ticket:n3mhcb — REFUND OF TICKET

Sir,I booked my flight inSPICEJET airline from KOLKOTA toBAGDORA,in their flt no:SG-323 ,for 10/10/2010.TICKET NO:N3MHCB.Due to traffic congestion I reached their counter 30mins prior to depature,instead of 45mins.The airlines simply cancelled my ticket and refused to refund.Sir this unfair.I faced a lot of harassment,and on top of that they keep my money after denying the services.They should refund the full amount.The aircraft was still at the airport and there was 30 mins before take off .Sir this is sheer dacoity.I have filed a complaint with their head office and still they refused to refund.Sir kindly help out a helpless consumer.Ashok.kumar nair. Address KRISHNA VIHAR DEFENCE COLONY BAGDOGRA-WB.(e-mail,[protected]@yahoo.com.)

Spice Jet Airlines — most un-humiliating

i travelled from delhi to kathmando and the crew and the ground staf were most rude and abusive. why do you take us for a ride? made god damn you and devil kiss you!

DEAR SIR,

WITHREFERENCE TO THE ABOVE I WOULD LIKE TO INFORM YOU THAT I BOOK MY TRAVEL TICKET BR NO.O6M4CG ON 11.01 A.M DT 08/11/2010 THROUGH YOUR SPICEJET WEBSITE

WITH MY SBI NET BANKING A/C NO.[protected] NAME RAMAWATAR CHOUDHARY MY TOTAL AMOUNT DEDUCTED IN MY ACCOUNT RS.16364/-

AFTER 10 MINITES I SEEN YOUR SPICEJET WEBSITE THE SAME DATE SAME FLIGHT SAME NAME TOTAL AMOUNT FOR THAT TRIP IS RS.9524/-

THERE AFTER I TALK WITH YOUR COSTUMER CARE N0.Mobile :[protected] AND DISCUSS REGARDING THIS MATTER THAT WHY I PUNISH RS.6840/- WITH IN 10 MINITES

SHE CONVERT MY TICKET IN CURRENT FARE AND SEND ME FRESH TICKET WITH SAME BOOKING REFERENCE SAME DATE SAME NAME AND SAME FLIGHT NOS. AND BALANCE

SHE SAD THAT DIFFERNCE RS.3840/- CREDIT IN YOUR BANK A/C WITH IN 4 TO 5 WORKING DAYS

I THEREFORE REQUESTED TO YOU WE ARE REGULAR COUSTMOR OF YOUR SERVICE WHY WE ARE PUNISH RS.3000/- FOR THE TEN MINITES TIME

SO I REQUESTED TO YOU PLEASE LOOK IN TO THE MATTER VERY SERIOUSLY

PLEASE REPLY ME URGENTLY

I ENDING HERE WITH SAN COPY OF BOTH TICKET

I have booked ticket through internet on 07/12/2010 for the Itenary Kochi - Delhi date 17/01/2011 in the name of Mr. UMA SHANKER SINGH via Net Banking. The payment was made for Rs. 4, 499/- and the payment was succesful. Till now i didn't receive ane confirmation from Spice Jet either throgh SMS or E-Mail. I am trying to get in touch with your Toll Free No. but no one is attending the call and when I am calling at Gurgaon Office from there also I am not getting any help. It seems you are cheating us. This is not fair. I tried the Toll Free No. on 08/12/2010 from 11.00 AM to 01.30 PM but there is no respone from these Nos. Is this the way to help your customers. My Name is Mahendr SinghMy Comtact No. is [protected] amd my emali id is [protected]@yahoo.co.in. Please reply soon.

Dear Sir,
REF; PNR is H4TJLW Delhi to Mumbai on 6th March 2011 at 5.55a.m
I am a frequent traveller by spice jet and it was this time that i was put off by your lady incharge at
delhi airport ms Geeta who was very arrogant and extremly rude in her behaviour
I reached the airport at 5.00 am and it was only due to the traffic out side the terminal and secondly the security verification que that it took me about 10mts to reach your check in counter
I requested ms Geeta to kindly let me board the flight but she took the ticket and wrote 5.25 as the
reporting time, on my telling her that this is incorrect she sharted shouting at me and the other fellow passangers on my telling her that her behaviour is incorrect she said when other passangers can board in time why you could not make it
on requesting to give us the next possible flight she told to take the via ahemdabad route and pay the
fair difference and the change charges totalling to rs.2799.00 we agreedd to pay and during the whole
process she was contionusly shouting and passing sacastic remarks
later after taking the ticket and paying the due amount i asked her for the reciept she refused to issue
any and looking to our urgency we had no option but leave without knowing what have we paid for
Such kind of a behavior is at least not expected from your staff and i have always found all your
staff menbers very decent humble and polite
This particular behavior of your one staff Ms. Geeta has compelled me not to to travel by Spice Jet
again
AMITABH GUPTA

Spice Jet Airlines — damaged check in luggage

Reference:-CR/95663/2011 as given to me by the customer relations of Spicejet
PNR : PNR:- E5VCLN
Flight : Bangalore - Delhi SG224
Date: 7th march 2011

I recently flew on spice jet airlines from bangalore to delhi on 7th march 2011. I found to my dismay that the airlines has badly damaged my checked in luggage. The number lock and handle was ripped out totally and the surrounding fabric was also damaged.

I am still wondering how the hell they have managed to break it so. I lodged a complaint at the delhi counter of spicejet and was told by the boys there that there is no compensation for broken handle.

I am now claiming compensation from them but as usual airlines think they can get away with anything.

The airlines think they can just turf me off with a 1000/- compensation where as the repair shop is estimating a cost of[protected] for the same to be back in perfect condition.

I need help on this.

regards,

Shalini Baisiwala

[protected]

Spice Jet — Postponed flight schedule

I HAVE BOOKE A TICKET WITH SPICEJET BUT UNFORTUNATELY I CANCELLED MY TRIP. ACCORDING TO RULE AND REGULATION I CAN TRAVEL WITH SAME PNR NO WITH NEW TICKET
BUT SPICE IS NOT PROVIDING ANOTHER ONE TICKET ON THE SAME PNR.

SPICEJET JET — NO COMPENSATION

I HAD BOOKING FOR SPICEJET FLIGHT FOR KOL TO GUW AT 5.40 ON29TH MARCH . THEY SMS ME THAT TO REPORT ATLEAST 3HOURS BEFORE DEPARTURE SO I LEFT MY PLACE AT 1.00 PM BUT ON THE WAY WHEN I REACH DUM DUM FROM SOUTH KOLKOTTA , I GOTA CALL THAT THE FLIGHT WAS CANCELLED . I REACHED AIRPORT THERE WAS NO SUPPORT FROM THE GROUND STAFF TO GET US NEXT FLIGHT . THE ONLY THING THEY ARE SAYING WE WILL GET REFUND OF OUR TICKET . I BOUGHT ANOTHER TICKET FOR Rs. 2050 iNDIGO FLIGHT FOR NEXT DAY MORNING FLIGHT . I EMAILED THEM TO PAU FOR MY EXPENSES I IUNCURRED BECOUSE OF CANCELLATION BUT THEY ARE REFUSING . THIS REALLY SURPIRSIED ME CUZ WHAT I AM DEMANDING IS A LEGITIMATE COMPENSATION FOR MY LODGING AND TOAND FROM FARE FROM AIRPORT PLUS DIFFERNCE OF AIRTICKT I HAD BOUHGT ITCKET ALMOST 40DAYS BEFORE THE DEPARTURE AND NOW I HAVE TO PAY FOR INSTAT TICKET THEY SHOULD BE LITTLE HUMANE IN THIER APPROACH. IF WE CANCELLED A FLIGHT WE HAVE TO BEAR A CANCELLATION CHARGE OF 750PLUS AGENTS SERVICVE CHARGES . THERE SHLOULD SOME COMPENSATION FOR CONSUMER IF AIRLINE CANCELLED THIER FLIGHT ON SUCH A SHORT A NOTICE.

My wife, my daughter and myself have travelled to bagdogra from chennai on spicejet airlines on[protected]. However, the boarding pass has been lost. Since I have availed LFC from my office, I need to show them a proof of travelling by giving the boarding pass. Is there any other way to retrieve the boarding pass or give a proof that we have travelled?

Kingfisher Airlines/ MakeMyTrip.com — Numerous rescheduling and cancellation of flight from airlines side

Dear Sir,
I booked a ticket with following details -
Destination: Kolkata to Guwahati (Non-Stop)
Flight# IT2533 scheduled on 5/11/2011 at 13.30
Airlines PNR: FQIYCD
The flight got scheduled twice till 2/11/2011 and as per the last scheduling they broke the journey in two parts - Kol-Imphal and Imphal-Guwahati.
Rediculously on 2/11/2011 I got an sms from the airlines stating that the flight from Kol-Imphal is cancelled and no rescheduling was done, no alternate arrangement was done. No intimation on whether the money has been refunded or not. Adding to that, the airlines stated that the flight from Imphal-Guwahati is confirmed.
Its an utter nonsense and irrespnsible attitude from the airlines parts as no body is responsing on the given contact nos of the airlines or the travel agent.
Complaint is against both of them.

Thanks & Regards,
S.SARKAR

Spice Jet Airlines — Non Issue of cooked Meal

sir
My mother Smt Ramesh Devi was not provided with booked meal on spice jet flight SG 857 from New Delhi to Jammu on 05 Nov 11. PNR N0 JBZZBW. Kindly refund our money at the earliest.

Balraj Singh Gahlot
MCPO II
Local Work UP Team (W)
C/o Fleet Mail Office
Mumbai -23
Ph - [protected]
E mail - [protected]@gmail.com

Spice Jet Airlines — not refunding money

don’t travel by spice jet because they are asking for only money

my father & my mother was travelling to Srinagar on[protected] against
pnr.No: Q8E7BQ. My parents board in the plain on 22/11/11 from Delhi to Srinagar, the flight take off to Srinagar but don't land due to poor visibility (as per announcement). They have taken back to Delhi. My father confirm the ticket for the next day as well as extend the date for the return ticket for the 26/11/11 to 27/11/11.

Next day, 23/11/11, the same thing repeats & they have taken back to Delhi. On the same day my father cancel the ticket & ask for the refund. On that, spice jet staff confirm the cancellation & told them to collect the money from the agent.

Now the agent said that the spice jet are refusing to pay the money. What the is that. Are the airlines company become so money hunger that they act like the thief.

I want my money back, without deducting the a single Rupee.

They spoil my parents whole holiday & after that such behavior. I want my money otherwise I have to for the legal actions

I hope you will take action on the above matter

Abhishek jain
[protected]

I had booked a morning flight in Spicejet on 29-Nov-2011 which was supposed to take-off at 9.45 AM...I reached the airport at 9.10 AM...But by then the counter was closed and I couldn find any assistance even though I was running all around...I had to reach Bangalore by 12 PM as I had to attend an important meeting...I couldn make it because of their negligence and moreover the next flight was in the evening...I had never had such a horrible experience before...I am expecting a refund of my ticket money...PNR No - WDZ2BV...Kindly Oblige..


Shekhar Kuthe

Mobile No.-[protected]

Spice Jet Airlines — Spice jet Sucks (Worst Airline)

Don't ever book a spicejet flight, I cancelled my reservation on 10th feb and its 23rd feb today and they have not refunded the amount

Date : 23, May, 2012
Subject : 777 Offer

Hi Team,

This is to bring to your notice that not even me but several others are highly disappointed by the ineffecacy of this offer of yours.
This came out to be one of the any other fake offers available and promised in the market.

It has ofcourse brought a bad name to your firm since morning as the customers woke up early morning to book their tickets and all they could get was disappointment.
I as a customer will not invest my money and trust in spicejet from now on. Such a cheap publicity trick is absolutely not welcome.

Thanks,
Priyanka

sir my PNR NO IS FIZSDB WOULD TRAVEL BY FLIGHT NO SG 912 TICKET BOOKED ON LINE TRAVEL DATED IS 15TH NOVEMBER 2012 - I AM SUFFERING FROM HIGH SUGAR AS SUCH HAVE TO PASS THE URINE AND BY BODY WEIGHT IS 120 KGS AS DIFFICULT TO WALT AND SEAT PROPERLY IN BACK SEATS AS SUCH REQUEST YOU TO PASS THE MESSAGE TO THE BOOKING DEPARTMENT TO CONSIDER MY CASE PROVING FRONT SEAT ONLY 1 ROW CORNER SEAT . I REQUESTED LAST TIME ON 1ST OCTOBER TRAVELLING FROM JAIPUR TO CHENNAI BUT NOT GIVEN AT AIR PORT . KINDLY DO THE NEEDFUL . MY MOBILE NO IS [protected] NAME B G ACHARYA -CHENNAI TO JAIPUR

sir even we reach 1 and 1/2 hour before requesting for front seat not provided to the real sufferer even on Chennai air port and Jaipur airport . Sir I AM REGULAR TRAVELLER BY YOUR FLIGHT ONLY AND SELECT BY SPICE JET BUT NO RESPECT TO MY REQUEST FOR FRONT ROW SEAT EVEN AFTER SEEING MY CONDITION PHYSICALLY I AM 61 YEAR OLD MY WEIGHT IS 120 KG AND SUFFERING FROM HIGH SUGAR ABOVE 350 HAVE TO PASS URINE TIME TO TIME NOW I AM TRAVELLING BY FLIGHT NO SG 912 MY PNR NO IS FIZSDB DATED 15TH NOVEMBER 2012 AT 7.10 AM FLIGHT . KINDLY REQUEST THEM TO CONSIDER MY CASE ON PRIORITY BASIS - I SHALL BE HIGHLY OBLIGED FRONT ROW CORNER SEAT REQUESTED SIR

to general manager

sub:- Regarding verification of lost boarding passes/air tickets in respect of Mrs. Shagufta Yasmeen, librarian of Yogi Arvind Sarvodya Vidyalaya, sector-IV, Dr. Ambedkar Nagar, New Delhi-110062. to travel from Srinagar to Delhi on 10/06/12, by Spice-jet airlines

Sir,
kindly confirm in writing, duly signed by the authorized signatory of spice-jet LTD, as to whether Mrs. Shagufta Yasmeen, librarian of Yogi Arvind Sarvodya Vidyala, Sector-IV, Dr. Ambedkar Nagar, New Delhi- 110062 have actually travelled from Srinagar to Delhi on 10/06/12, as in her LTC Caim for the year[protected] she has submitted that two of her boarding passes and air tickets for her following family members, issued by Spicejet Airlines have been lost.
the fact may kindly be confirmed at the earliest possibility to proceed further in the case. please certify that we traveled by handing us a copy of the boarding pass or certifying that we went there.details of the family members are as under
Sr no. Name age destination date of travel flight
1 Sh. Ihteshamuddin 47 Srinagar to Delhi 10/06/12 SG862
2 Ms. Shafaq Ihtesham 15 Srinagar to Delhi 10/06/12 SG862

an F.I.R has been launched in the police station, jamia nagar, district south, new delhi on date 26/09/2012

if there is any problem or if you want to reply me please reply me on
[protected]@gmail.com
contact
[protected]

please reply