[Resolved] Spice Retail Ltd — MOBILE HANDSET SPICE D6666 DISPLAY NOT WORKING | |||
I HAVE PURHCASED A MOBILE HAND SET FROM SPICE HOTSPOT, 41, AMBEDKAR ROAD, GHAZIABAD TEL No. [protected] VIDE THERE RETAIL INVOICE No. 3856 DT. 13.06.2010 MODEL No. SPICE D6666 VIDE ITEM NO. [protected] AND IMEI No. [protected], AFTER PASSING THE ONE MONTH TIME THE HAND SET DISPLAY IN NOT WORKING, WHEN I HAVE GONE TO SHOP / SERVICE CENTRE AT BAJARIA, RAILWAY ROAD, GHAZIABAD ON[protected], THEY HAVE NOT LISTEN ANYTHING ABOUT IT AND REFUSE TO REPAIR THE SET AND ASKING RS. 700/- FOR THE SAME, SIR, OUR SET IN UNDER GAURANTEE PERIOD OF ONE YEAR, KINDLY LOOK IN TO THE MATTER. AKHILESH KUMAR GUPTA MOBILE No. [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Dear Team,
Myself varun kakkar residence of Preet Vihar.
This is related to our worst experience with HOTSPOT- R-51 Vikas Marg, Shakarpur New Delh-92
On 28th Nov.2009 we purchased a Nokia 1661(Black) handset IMEI-[protected] - the container looked faintly tampered but we were given assurances that a nokia sealed box cannot be resealed' so we tried to believe in what they had said and completed the transaction.
On using the phone for a few days - I started experiencing network problem, speaker problem and battery problem. This confirmed my doubt that the mobile phone box was indeed tampered with - and maybe it was a faulty handset that was passed on to us.
On approaching to the Nokia Care service centre they told me that the need the C- No. for the battery replacement & for the other issue handset need to sent for repair.
As customer I don’t know what details are require with Nokia Service Centre for the battery replacement, it’s a responsibility of your Hotspot team to stick the C-no on the bill, Hotspot team says to bring the cell box for the same, unfortunately I don’t have the box with me. Tell me what to do now to get my handset repair, as per the nokia team it’s not at all acceptable without. C.No.
On approaching hotspot present at the R-51 Vikas Marg, Shakarpur Center refused to talk on C no.- and put up some subordinates - who had no authority - and even said that they understand our situation and agree with us that a tampered/used mobile phone has been sold to us - but are not authorized to make any replacements.
After purchasing a branded nokia phone from a place like Hotspot - there is no peace of mind that I have as a customer. I would expect Hotspot team to take a serious review of this situation and provide me with a replacement ASAP - because such incidents not only discourages regular customers such as myself to stay away from hotspot - but bring an overall bad name to Hotspot.
Myself varun kakkar residence of Preet Vihar.
This is related to our worst experience with HOTSPOT- R-51 Vikas Marg, Shakarpur New Delh-92
On 28th Nov.2009 we purchased a Nokia 1661(Black) handset IMEI-[protected] - the container looked faintly tampered but we were given assurances that a nokia sealed box cannot be resealed' so we tried to believe in what they had said and completed the transaction.
On using the phone for a few days - I started experiencing network problem, speaker problem and battery problem. This confirmed my doubt that the mobile phone box was indeed tampered with - and maybe it was a faulty handset that was passed on to us.
On approaching to the Nokia Care service centre they told me that the need the C- No. for the battery replacement & for the other issue handset need to sent for repair.
As customer I don’t know what details are require with Nokia Service Centre for the battery replacement, it’s a responsibility of your Hotspot team to stick the C-no on the bill, Hotspot team says to bring the cell box for the same, unfortunately I don’t have the box with me. Tell me what to do now to get my handset repair, as per the nokia team it’s not at all acceptable without. C.No.
On approaching hotspot present at the R-51 Vikas Marg, Shakarpur Center refused to talk on C no.- and put up some subordinates - who had no authority - and even said that they understand our situation and agree with us that a tampered/used mobile phone has been sold to us - but are not authorized to make any replacements.
After purchasing a branded nokia phone from a place like Hotspot - there is no peace of mind that I have as a customer. I would expect Hotspot team to take a serious review of this situation and provide me with a replacement ASAP - because such incidents not only discourages regular customers such as myself to stay away from hotspot - but bring an overall bad name to Hotspot.
Spice Retail Ltd — Defectve phone
have purchased a Samsung Mobile phone from your outlet at shop No. 1 wadhwa complex, sector 10 Dwarka on 23 Nov 2009 vide Inv No.[protected]. On reaching home I found the phone not working. i repoted this over telephone to your outlet on 24 th. The phone was returned to your outlet on 25 th. However the employees there were very arrogant and not willing to listen to complaints.The phone box was open when i purchased it. The employees had assured at that time that they just opened it. I retuned the phone to the outlet . Till now no response from them.