Standard Chartered Bank — AGONY OF A FRUSTRATED CREDIT CARD HOLDER

Address:

Delhi

I WAS ISSUED A STANDARD CHARTERED BANK CREDIT CARD IN COLLABORATION WITH BAJAJ FINSERV SOME 6 MONTHS BACK. IT SHOULD KINDLY BE NOTED THAT IT WASN'T AN INITIATIVE TAKEN ON MY PART BUT ONLY AFTER REPETITIVE CALLS AND PERSUASIONS I AGREED TO HAVE THIS CREDIT CARD (NO: [protected]).
AT THE TIME OF ISSUING IT I WAS ASSURED OF FAIR DEALINGS AND TRANSPARENCY , BUT TO MY DISMAY IT HAS TURNED OUT TO BE FULL OF CHEATING AND HIDDEN COSTS . I HAVE BEEN FACING THE FOLLOWING PROBLEMS:

1. NO STATEMENT HAS BEEN SENT TO ME FOR THE LAST 5 MONTHS ( NEITHER BY PAPER NOR BY E MAIL) , EVEN AFTER MAKING SEVERAL REQUESTS . EVERY TIME I CALL THE HELPLINE I AM TOLD THAT I WOULD BE GETTING IT IN THE NEXT 30 MIN, WHICH NEVER CAME.

2. SINCE I AM DEVOID OF ANY STATEMENT, I AM NOT AWARE OF THE TRANSACTIONS I HAVE MADE AND THE DATE OF MAKING THE PAYMENT ALSO MISSES OUT , THEN I AM GETTING THE CALLS FROM THE RECOVERY DEPARTMENT ASKING FOR THE SWELLING LATE PAYMENT CHARGES AND OTHER SURCHARGES.

3. I PURCHASED AN APPLE I-PHONE SIX MONTHS BACK AND I HAVE BEEN DEPOSITING THE EMI OF AROUND 7500/ ALMOST REGULARLY AND TILL DATE I HAVE DEPOSITED 5 EMIS AND ONLY ONE IS LEFT BUT WHEN I CALL THE HELPLINE , THEY HAVE NO IDEA WHETHER I HAVE MADE ANY PAYMENT OR NOT, ALTHOUGH I HAVE GOT THE RECORD OF 5 RECIEPTS DEPOSITED IN CASH.

THE BANK IS NOT PAYING ANY ATTENTION TO THE FRUSTRATION OF THE CUSTOMER, SO I HAVE DECIDED TO TAKE THIS MATTER TO CONSUMER COURT AND SINCE I AM NOT AWARE ABOUT WHAT CHARGES HAVE BEEN ACCUMULATING ON MY CARD, FOR NO FAULT OF MINE , I WANT FAIR PAYMENT AND WANT CLEAR CUT STATEMENTS FOR 5 MONTHS . MOREOVER , I WONT BE PAYING ANY LATE PAYMENT, OVERDUE OR ANY SURCHARGE , COME WHAT MAY, SINCE ITS NOT MY FAULT BUT THE BANK'S.

WAITING FOR A HASTY REPLY FROM ALL CONCERNED

VIKRAM ARORA

( EMAIL: vikramsir.[protected]@gmail.com)

phone : [protected]