[Resolved]  Tata Communications — Installation problem & harrasment by sales agents

Hi,

I am Sushil Chaudhari, resident of Khese park, Lohagaon road, Pune,

Maharashtra. I booked TATA BROADBAND CONNECTION on 29-June-08, & I was

boing told by the sales agents (Santosh Kale, CELL NO: - [protected] &

Suhas, CELL NO. : - [protected]) that within a week's time I'll get the

connection. Before booking the connection, I showed the site/ Location

for the connection & both agents promised me that there will not be any

technical fesiability problem as they have
feasiability in my area & the distance from the Dishlane is only 500

meters. But after one week problem started, agents told me that they

need more connections, so that they can install new dishlane, so they

want more customers from me. I gave them 2 more customers & now they

are saying they need more 5 more customers from my survey number 256,

then only they will be able to install new dishlane in my survey no.

256.

Now its morethan 45 days, I didnt recieved any confirmation call from

their department for my connection, rest 2 connections are already

installed within 7 days from booking & my connection is still not done.

I spoke to their Technical Supervisor, HARSHDEEP (CELL NO.: -

[protected]), he told me that the distance from the active Dishlane is

much more & for a new dishlane installation he needs atleast 5

connections from my area, then only they can install new Diashlane,

thats their company policy. & MOREOVER THEIR AGENTS (Santosh Kale, CELL

NO: - [protected] & Suhas, CELL NO. : - [protected]) want me to arrange

for those new connection, as they are unable to convence the other

people to take connection & for the Infinity 384 Tariff plan.

This is not my responsibility. While booking they didnt tell me all

these things, I have already given them a cheque of Rs. 4496.00, dated

29-June-08, of HDFC Bank, Chq. no. : - 350786. This Chq is not

presented in my bank till date.

& when I call these sales agents they clearly tell me, if you want the

connection, they arrange for another 5 customers or we will return your

Cheque.

I dont want my cheque back, I want service at any cost. I am not able

to attend my online lectures & my exams are in next moth (SEP. 2008).

Please help me, I am really pissed of by theses TATA people & really

because these guy's only Tata Broadband sucks... The details are given

below :-

1) Form no. / Order no. : - A[protected]

2) Booking date : - 29-June-08

3) Customer's name : - SUSHIL CHAUDHARI

4) Amt. paid : - CHQ of 4496 Rs.

5) CHQ. No. : - 350786, hdfc bank, pune

6) CHQ. Date : - 29-June-08

7) Booking/ Sales agents name : - SANTOSH KALE CELL NO: - [protected] &

SUHAS, CELL NO. : - [protected]

8) Technical Supervisor name : - HARSHDEEP (CELL NO: - [protected])

9) Tariff Plan name: - Infinity 384.


Please reply asap on [protected]@gmail.com,

[protected]@yahoo.co.in, [protected]@rediffmail.com, contact no: -

[protected]/ [protected].