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Tata indicom Photon Plus |
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126 Reviews
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Plnice 
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No Customer Service
Did you know that Tata Indicom Photon Plus is the only best product introduced by Tata Indicom. Even though it doesnt work everywhere its speed is very good. There is a main problem with it. THERE IS NO CUSTOMER SUPPORT FOR IT. I tried calling cutomer numbers total 7 numbers. No one knew what to do. They keep passing the problem to the other phone number (not passing between departments but phone numbers). Finally I tried to email them. There too I receive only phone numbers. THE SAME PHONE NUMBERS. Then all of a sudden I receive an email saying My Problem has been solved and that they are closing the complaint!!! Say WAT????? To hell with them. If any of you know the correct customer care number pls do let me know. Thank You.
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 125 Comments |
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I am just typing away this comment which was mailed from me to TATA legal team, for which till now I haven't received any kind of response. If you go for a photon plus please think twice.
I had raised a complaint with respect to photon plus which was linked to my account on 2nd of may 09 there was no proper response and I couldn’t use my photon connection for 2 days which is highly critical for my kind of work where I need to access my mails & do my work, so I had an severe mental torture as my whole lot of office work everything went for toss.
Then for the second time that I raised a complaint for the non connectivity of photon plus on 12th of May 09 and there was worst service I could ever experience in my life time, there was not a single support on resolving my concern when ever I had called up the customer care 121 and this again lead to loss of my office work & time and for this more over I went physically to the TATA main office located at Khan Lateef Khan estate near Lal bahadur stadium in Hyderabad, I wasted my whole of the day in chasing behind the technical support people for getting my photon plus activated whereas this was a clear responsibility of TATA Teleservices to provide online support or else to send across a technician to my location to get this done. So it resulted loss of time & the worst of worst service which was given.
Immediate after this incident I passed by I requested to split my account of photon plus. Getting this done from TATA Teleservices Ltd., I experienced one more pathetic service, when my bill got generated they have added what ever usage was made from photon plus was added to my old account instead
of adding to the new account of photon plus, I wonder why this was done on what basis it was added to my photon plus usage to my old account.
After the bill generation I got to know my bill has come to Rs 7500 odd whereas I had made the payment of Rs 3668 for which I don’t see any details in it and later on I asked the customer care people to provide me the details of my usage there was no any response for my request made and they expected me to pay the bill, how this is possible I have a right to ask my bill details as per the section of the Right to information act, 2005 under TRAI guidelines.
And till now I have been calling on daily basis from past 8 days stating that I am not able to connect photon plus, one person from customer says me it’s a technical problem, another person says me it’s a backend server problem, I have been hearing 10 different things from the customer care, they themselves doesn't know what is the cause of the issue & they take the customer concerns in a very casual way and in a very negligent manner.
In the notice sent to me numbered with TTL/LEGAL/138/ dated 5th June 2009 they are stating that I have agreed to the terms & conditions of the Tata Teleservices Ltd while providing me the connection from them, if that is the case what about the terms & conditions which each service provider should follow while lending service to the customer which is invisible for me, what kind of service they agreed upon the TRAI before launching any kind of services have you they been following it ?
Is this a service or the rules that TATA Indicom people follow and imply on customers and TATA indicom people are least bothered to serve the customer with their concerns. I have been following up from the day one there is a zero response, no update. I just question their legitimacy of providing the service, hope if they were in my position they would have at least known the fact of providing the below the mark or worst service any one could experience from TATA Teleservices Ltd /TATA Indicom.
I have undergone very severe mental torture and ended up with lot of problems which has impacted my day to day life to an great extent from using the photon plus of TATA Teleservices Ltd.
They are basically deceiving the customer and his rights.
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Regards,
Raman Pushkar
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I recieved one TATA Photon Plus USB, After Paying Rs. 1399/- online in a promotion scheme of TATA + HP offer.
The delivery executive assured me that a system engineer will come to me for the installation. But nobody visited even after two days. Also when I tried to contact Call Centre they keep on passing the complaint to here and there and give many nos to contact. But nobody is capable to help, as I dont have Tata Photon No, so I am neither An Existing Customer nor A new one
Hari Malhotra
9818262515
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It"s very bad i dont like it i hope you also dont like it its speed is not working & sometime it stop working. i dont like it & if you are seeing it please & want a connection So, please take a connection of reliance or vodaphone.
THANK YOU,
Aatish Shivhare.
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tata photon is very bad
VERY BAD,
Aatish Shivhare
9229234868
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Really very Wrost services from TATA Indicomm...
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Fully agreed, I also suffered same in Wired Broadband connection
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This product sucks in terms of customer satisfaction - charges were hidden until 1st month's bill, no customer care details
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I have taken a Photon Plus connection about fifteen days ago and till date it is no put to working condition despite my repeated contact to thero local executive as well as a called up their office at Noid, Delhi & Chandigarg as well. It seems that there is a lack of management in a reputed company like tata indicom which is really sad. I still hope that it may work within a few days or I have to think onterwise
Parkash Gariyal
Jalandhar Cantt (Punjab)
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I certainly agree with all you guys.TATA photon connection is very bad.Initially i was told by the representative that i would be getting a speed of 153 kbps.The speed rarely crosses 110 kbps.It takes 5-10 mins to open a page.I don't understand why these people deceive the customers to sell their products.
TATA, please stop fooling people.
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I also faced the same problem. They kept giving me numbers. I called up about 6 numbers and they end up giving the same numbers back again in 'multiple' loops. Some of them were even rude enough to just cut the phone while I tried in desperation to tell them my problem so that they can point me. TATA corporate has infact isolated every team from the other that they have been given only phone numbers ( half knowledge). If you want to avail their IVRS, you need a photon+ number which is not given. In the end, I am neither a new customer or an existing customer with a whole bunch of useless numbers.
I got it finally done by some good soul who finally picked up there and himself agreed that TATA has a very bad customer service.
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I had the same problem with customer service numbers where no one seemed to give me the right number. Anyway, I finally got this number - 02267908000 which seems to be the right number for Tata photon plus connections, atleast for Mumbai.
Otherwise the connection speed is pretty good. I sometimes get upto 300 kbytes/s. On average more than 150+ kbytes/s.
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I had similar experience, they keep passing the call to the next person ending up nowhere, tired with the service. No guess, how big will be my first month bill, hopefully less than Rs 2000, because lot of people with similar experiences posted complaints.
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I am using TATA INDICOM Photon PLUS connection for one and half month. My bill has been generated for last 7 days but they have not sent any bill to my address. But, they are disabled my connection that my previous bill is due. I have calling customer care. Nobody knows what to do. Who is responsible to send the bill? They are giving different mobile number. But no one is responding properly. I don’t know what to do. It is absolutely unprofessional approach. If any one knows what to do, plz inform me? I want just my bill to pay the due and to access my internet.
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Thanks, i was just thinking to buy the product... now too bad i won't. i don't want to another victim of TATA INDICOM
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How to see my tata photon plus Bill Amount through Net. Please tell me the website and the screen flow to get my bill amount. Thank you.
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Your customer care for Photon is absolutely hopeless and fraudulently dealing with the customers. It deserves a legal scrutiny.
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I have paid for the tata photon connection on the 8th august 09. The sales rep promised me the connection on the 10 th aug insisted that I pay cash i e sum of Rs.4000 so that I get the connection in a couple of days and not a cheque as it will take a week. Now the sales rep has disappeared with the cash but has given me a receipt saying with a no. I have been calling up the customer care but every one s clue less. I give a complain and they ask me to follow up with the complain number. So everyday for the last week I have been calling up customer care and the only response is 'you will get the connection tomorrow ' and "tomorrow never comes" . Today I called them again as the engineer has nt turned up and they say we have nt received your application. your s forms are not in place and the sales rep was very particular that he has the police verification copy. everything was provided .Then customer care tells the number on my receipt is not correct. THE CUSTOMER CARE IS CLUELESS AND THEY HAVE JUST TAKEN THE MONEY AND VANISHED. TATA SEEMS TO BE TAKING THE PEOPLE S TIME AND MONEY FOR GRANTED.
Deepthy M S
9930054998
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I am using a photon connection which is as old as the services launched in Guwahati, Assam. My experience with Tataindicom has been an mixture of pleasure and frustation. Initially the services were good to average but not excellant if you go by Tata standard. I had my share of nervous breakdown with
crawling internet speed taking upto 5 minutes to open a page. Though I was attended promptly by the customer service personnel, the services provided by the Tata Teleservices is not all satisfactory if the same is compared with what they have promised/advertised. The average speed if you take on monthly basis is less that of a good dial up connection.It's not at all a pleasure surfing the net with Tata Indicom
Photon service. When you need the speed badly, you don't get them. I wonder why always a customer is at the recieving end in India. If the services were really good, no body would made any complaint at all.
So many people can't be wrong.The fault lies with Tataindicom, not with the customer. I wish they improve their standard of Photon, Photon+ service in order to regain their lost faith.
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poor service ...no one responding ... photo + gives me mental tourure total 3500 i paid, can i return it give suggestions
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It seems TATA photon plus has duped me as well. In the last 4 days of my new connection, 3 days days it has not responded.
And as it always happens, i am frantically calling up the customer care, talking to many representatives but it has not helped.
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Raman Pushkar
Aatish Shivhare
Aatish Shivhare
