[Resolved]  Tata Photon — Tata Photon dives not delivered

Tata Photon — TATA PHOTON is the worst mobile broadband

From: Rajiv Manocha [mailto:rajiv.[protected]@gmail.com]
Sent: Sunday, February 13, 2011 2:53 PM
To: Customer Care; nodalofficer.[protected]@tatatele.co.in; Authority MUM.TTML,
Appellate
Subject: Attention : Ms. Suguna Shetty .....Re: Complaint Request Closed


Hi Team

I'm absolutely not satisfied with the resolution provided by the team, I
feel cheated buying the device and having to run after the company
officials to get it fixed.

I would like to clarify that I paid full amount for the device and after
following up for more than a month a service engineer came to my place
to check the device, only to find out that the device is defective. Now,
if your own guys have acknowledged that the device is faulty and need to
be replaced, why should I be made to visit your service centre to get it
rechecked, I paid the full amount for the device and I'm entitled to the
services of a completely functional product. I'm wasting my time and
money because of your poor standard of service and faulty product given
to me.

Its absolutely ridiculous that you close the complaint without any
confirmation from the complainant, if thats the way it is then why do
you even inform me that the complaint has been closed?

I want nothing more than what I'm rightfully expected to get when I pay
the complete price for a product or service, this is a breach of trust
and cheating in its ugly form.

Arrange for a functional photon or take it back by sending somone at my
home at an agreed upon time according to my convenience, that is the
least I would expect from a professional organization after they give me
a faulty device and acknowledge the same. I will not go to any service
centre as I made pretty clear earlier. You guys have not delivered what
you promised as per the sales contract, its absolutely unprofessional
and unethical customer dealing on your part.

Trust the message from above is clear, I would rather throw the photon
in my trash bin than waste further time on it bringing it to your
service center only to waste more of my time and energy.

Thank You

Regards,

Rajiv Manocha
Mob.[protected]


On Fri, Feb 11, 2011 at 6:30 PM, <[protected]@tatatel.co.in> wrote:


Dear Mr. Rajiv,

This is in reference to your complaint number 243415 regarding
your Tata Indicom Product (Number [protected] ).

This is a confirmation that your request has been through an
investigation process and has been resolved.

Do call us on 12524 in case we have not been able to match your
expectations.


Assuring you our best of services at all times.

For any assistance please feel free to call us at our 24x7
Customer Care toll-free number: [protected] (for Prepaid), [protected]
(for Postpaid).
You can also get in touch with our Nodal Officer Suguna Shetty
on null in case your complaint is not resolved in the stipulated time or
you are not satisfied with the resolution provided.


Thanks and Regards,
null
Customer Care MUMBAI
Tata Teleservices (M) Ltd
Ph: [protected]

I am in complete agreement with you as I faced the same problem 2 months ago. The tata photon service is the worst in the market. Dont let them eat your hard earned money and lets pledge them to teach a lesson. I know that its diffcult to sue them and waste our time but what we can do is ask our family and friends not to use tata photon connections. Load all the social networkign sites with your issues so that a real face of tata could be shown to the people.

Dont ever buy a tata photon connection.

Ankit