[Resolved]  Tata Photon Plus — Failure to provide a working system

Address:

Ahmedabad, Gujarat

COMPLAINT

TATA INDICOM PHOTON PLUS USB Internet access
CUSTOMER NAME : Prashant Brahmbhatt
ACCT NO:[protected]
TATA INDICOM NO. [protected]

Having looked at all options for wireless internet access, but having been solicited by a TATAINDICOM agent I have been subjected to the following without any working system and being INVOICED for NO SERVICE.

1. To avail any wireless service one has to purchase the USB device from the service provider.
2. Once this purchase is made “ small print to contract too small to read even by the Tata Agent who brought the device and agreement”, I am a 58 year old businessman and only with a magnifying glass could I read the terms and conditions.
3. The device was installed on one of my two laptops, but no clarification is given as to what and how it has been installed.
4. I use another laptop when travelling and have been unable to get the USB device to work, due to different OS windows 7
5. I tried to call the agent who installed the device but no answer, after repeated attempts he answered and said he would come but no one has come. This has been repeated every time I return from my travels I try to get this device working but no help line or customer service, ONLY a automatic call system that does not recognize the account number and then cuts me off.
6. I then tried calling the Tata Indicom help line [protected], [protected] both numbers given by the USB device customer service [protected], each time i am routed by auto response system in a merry go round where I respond correctly but my entry is deemed wrong. Further telephone numbers tried are as follows:[protected]agent Sohil Dhandhukia who sold the device),[protected] Mrs Puja Kamath Ahmedabad Tataindicom office), [protected], [protected],[protected], [protected], [protected]
7. Now 5 months have passed, on each trip to India I try calling the helpline and tried different methods to find a human being to talk with but apparently Tata Indicom is always too busy or the auto response system is mal functioning. Having tried the website complaints procedure the same issues of not recognizing the account number etc so the compulsory fields cannot be fill and submitted.
8. I am taking over 3 days just to chase this problem with no help from TATA INDICOM and paying for the calls to get a service that is defined in the service providers license and DOT regulations it seems unreasonable to consider that Tata Indicom is providing any support for the service of wireless internet instead i am spending hours trying to get help and it is costing me money to do so.
9. I invoke my CONSUMER RIGHT to return the USB device and receive a full refund plus a compensation for the aggravation and failure to provide a service to the Ahmedabad office. But no one has contacted me to even do this.
10. Finally I am resorting to DOT who has set standards for such services to look into the blatant abuse of corporate power and failure to provide customer service and demanding payment of INVOICE for the NO service. NOT TO MENTION that SMALL PRINT is important to be in LARGE PRINT else it can be termed that the company TATA GROUP is hiding the TERMS & CONDITION from being understood by the lay public who have to sign the agreement to get wireless access to the internet. NOT GOOD FOR THE REPUTATION
11. This situation not only fails to provide good service but also is wasting public time money and making our nation inefficient.

I seek a FULL REFUND, a written explanation with improved CRM and adequate compensation for cost of time and telephone calls plus inconvenience.

Thanking you for your CUSTOMER COMPLAINT SERVICE RESPONSE IMMEDIATELY

Prashant Brahmbhatt
International Business Development
PLANTAGON INTERNATIONAL AB

Contact details:
Mobile International : +44 [protected]
Mobile India : +91 [protected]
Email : [protected]@threesigns.com or [protected]@btinternet.com