[Resolved] Tata Photon Plus — No Response and Ugly Customer Service | |
Hi, I am using Tata Photon + for the past 7 to 8 months and I have been complaining to the customer care that I dont have enought speed as my Data Card supports 3.1Mbps and only getting 150Kbps. I have been complaing constantly. I recently called the customer care to take back the device and give the money back, which they said they will take time till 4th March, 2010 9pm which I agreed. I spoke to a lot supervisors on the floor, named Ashmath, Rajitha, Krishna and Sameer and also lot other agents on the floor (Customer Care no: [protected]). I called a landline no:[protected] from which I got a call from Sameer. I called back the next day and an agent picked up and I asked for Sameer, the agent was so stupid that he did not put the mic on mute and was speaking to Sameer where in he asked the agent to say that Sameer was not here and also asked to disconnect the call. So after that when I call none of calls are being attended by anyone and also with the issue with internet. Is there anybody who can help teaching them a lesson. Please? Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
Tata / Photon Plus. — No response.
Dear sirs,I had purchsed a Photon plus connection and device from Globus Bandra, in 2009 end. Model EC- 1260.
Sr No :- Z44CAB[protected].
The device was activated within a couple of days. Subsequesntly I was told that since I had an outstanding amount for my Tata phone bill which was settled by me over 8 years back, I was asked to prove the same. As I did not have any details of such old records. I asked the Tataphoton personel ( Near Plaza cinema ) to give me the details , they said it would take a month. It is now Sept, I have not had any feedback, not even a call. I even tried logging on to thier complaints cell on the website, the form has been so beutifully designed, that it does not allow you to fill one mandatory field , thus you cannot submit the form. Naturally they would have a very high rating in consumer satisfaction, as like me there must be many who just cannot complaint to the consumer guidance through your website, not once, but over a period of three months.
I would like to find a solution to this problem, or a refund of my 3500/- . I am very disappointed with the service provided by Tatas.
Any suggestions ?
Regrards
Sanjay Puri.
Tata Photon Plus — NO RESPONSE FROM CUSTOMER CARE
I have taken a net connection from TATA PHOTON PLUS. (ACCOUNT No.- [protected])From the last 3days I am facing thee problem of net breakdown for every 5mkins. I contacted the customer care as It is difficult to Connect net for 20times with in one hour. But there is no response. They donot have any concern for their customers. It is hectic to work like this for long... Pls resolve this ASAP tata photon plus does not deserve to be product of the year...getting not even 50 kbps speed while downloading... customer care is also poor ...solve my problem fast...
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2A, Old Ishwar Nagar, , Okhla Industrial Area Phase 1, Delhi, Delhi, Delhi, India - 110065
View all Tata Photon contact information
Greetings from Tata Indicom!
We apologize for the inconvenience you had to go through because o[censored]s.
We request you kindly provide us your, Tata Indicom connection details along with your contact number.
Should you require any further assistance please mail us at customer.[protected]@tatatel.co.in
Thanking you
Customer Care – Tata Indicom