[Resolved] Tata Photon Plus — Pathetic broadband network connectivity

dharmendraps

from Bengaluru, Karnataka

Address:

Pune, Maharashtra

As promised before purchase of tata photon plus modem, it is being adiced that customer will get 2.1 MBPS speed but the speed is 130 KBPS. I have raised 2 complaints about the speed and also requested to stop the services until the issue is fixed.

First complain raised on 4 Dec 2010 - Poor network speed - they adviced the issue will get resolved by 15 Dec 2010, still the issue is not resolved.

Second Complain raised on 17 Dec 2010 - The connectivity was still the same and requested to stop the services and service should not be billed from 4th Dec 2010.

I requested tata photon to get the Modem back and refund the mony ie. Rs.1999. They have not responded back yet.

Please help.

Thanks,
Dharmendra

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Aug 13, 2020

Complaint marked as Resolved

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Comments

zakir hussain

from New Delhi, Delhi

Tata Photon+ — pathetic network

hello i m zakir hussain.my no is [protected].i had purchased this product on 6jan 2010.
my broad band is not working at all.i lodge the complains two times at customer care but no resolution from them.
so i urge the complaint forum to take effective action against the company.They totally misguiding the customers.please help.............

with sincerely
zakir hussain
340 1st floor indra vihar
mukherjee nagar delhi 110009
phone no.[protected]

dharmendraps

from Bengaluru, Karnataka

Hi,

Thanks for your response, I just want to raise a concern at this platform that the sales team should not convince the customers to purchase the connection if it is known to tataphoton sales team that a particular area is not having adequate bandwidth to provide the required speed as promised. As in this case when i logged a complain then engineer said that Kalewadi/chinchwad area is not having required bandwidth in ratio of the customer.

My Tata Indicom connection number is [protected]. alternative number is [protected]. Email address is dharmendra.p.[protected]@gmail.com. Again i would request to get the modem back and refund the money as I am not at all happy with the response received at the moment.

Thanks,
Dharmendra

dharmendraps

from Bengaluru, Karnataka

I didn't get any call from tata indicom in regards to progress of this issue. Please assist on this ASAP.

Please let me know if modem money can be refunded. I am not at all happy with the response.

Thanks,
Dharmendra

dharmendraps

from Bengaluru, Karnataka

This is the worst service I have ever seen, as tata indicom guys has mentioned I have raised my concern on given mail I'd and already registered two complains as mentioned in my initial mail regarding speed issue but I didn't get even a call from Tata indicom customer care.

Please don't go with this service anymore, this company should be sue in court.

dharmendraps

from Bengaluru, Karnataka

Hi,

Could you please let me know if this is the only forum where am i supposed to get response from you guys. I have emailed multiple times on given id (Customer.[protected]@tatatel.co.in.) but never get a response.

Please let me know if I can switch to tata DOCOMO, I assume since both are same group so switch of customers should applicable.

Thanks,

iliasa4

from Chennai, Tamil Nadu

sme problem here they said that they will replzce the device instantly if there is any problem but no action taken on many complaint

I want to know the procedure to go to consumer court for all this false promises and this pethetic service