[Resolved] Tata Photon Plus — slow speed | |||
My name is shirish dongre ,I have tata photon plus connection ,my photon number is [protected],MEID:A000002E137705,PESN:80FA91C9,S/N:A4G9MB[protected] are the details of my photon plus connection, as this is broadband connection (3.1 MBPS) tell me at the time of purchase this connection, but when I have operated, it has too much slow speed, sometimes it was too slow slow, thus regarding this I had 3 times complaints to customer care of Tata photon vide complaint no[protected],[protected])[protected] along with this many a times I have contact to centre regarding slow speed but as on date I have not get speed that much they have told me at the time of purchase ,thus as on date the speed of Tata photon plus is very very slow, also I am regularly paying the bill of Tata photon plus monthly, also 2 times technician came to my home regarding resolving the speed of photon please but both times the problem not get resolved ,hence it is very kind request you to please look after this matter to give me proper service as they (Tata photon plus company) have fail all the times to resolve the problem of slow speed SHIRISH RAMDAS DONGRE TATA PHOTON NO: [protected] NAGPUR(MAHARASHTRA) [protected]@yahoo.com [protected]@gmail.com [protected] Date :-18/12/2011 Download speed:0.25 MBPS Upload speed:0.38 MBPS Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 30 Comments | |||
Comments
just one call nothing else they told me to email my complain i did...got the same reply
Reply
I use photon plus [protected].
I have already complaints 3 times and nothin has been done. Everytime they called in and said to change some settings. But nothing has changed. Last time i was told that the ticket has been raised to the technical team for further checking and home visit but no one even botheres to contact forget home visit.
They also told me as my usage was capped so i get less speed once i used my 5 GB however even at the start of the billing cycle the speed is crap. Most times I have to refresh a page and internet connection 3-4 times to load a page and attimes it doesnt still work.
It looks as if the company wants to say you made a mistake by buying this and we dont care, we have increased our no. of customers. But if nothing gets done this time i will cancel this stupid thing by the end of this month as it is a complete waste of money. They say it gives you fast internet but i think even the old basephone internet connections will give better speed than this crap device.
My contact number is [protected] in case you feel like getting back.
I have already complaints 3 times and nothin has been done. Everytime they called in and said to change some settings. But nothing has changed. Last time i was told that the ticket has been raised to the technical team for further checking and home visit but no one even botheres to contact forget home visit.
They also told me as my usage was capped so i get less speed once i used my 5 GB however even at the start of the billing cycle the speed is crap. Most times I have to refresh a page and internet connection 3-4 times to load a page and attimes it doesnt still work.
It looks as if the company wants to say you made a mistake by buying this and we dont care, we have increased our no. of customers. But if nothing gets done this time i will cancel this stupid thing by the end of this month as it is a complete waste of money. They say it gives you fast internet but i think even the old basephone internet connections will give better speed than this crap device.
My contact number is [protected] in case you feel like getting back.
Dear Mr. Shirish,
Greetings from Tata Docomo!
We sincerely apologize for the inconvenience caused to you.
We have confirmed from concerned department, that our Junior Engineer visited your place and resolved the issue regarding the complaint bearing vide docket no[protected].
For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].
Thanks and Regards,
Customer Care,
Tata Docomo.
Greetings from Tata Docomo!
We sincerely apologize for the inconvenience caused to you.
We have confirmed from concerned department, that our Junior Engineer visited your place and resolved the issue regarding the complaint bearing vide docket no[protected].
For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].
Thanks and Regards,
Customer Care,
Tata Docomo.
even my bsnl mobile connection gives better speed and is more reliable
i go through the same thing... when i call they have technical problems... when i asked to speck to a superior there is not one on the floor
I HAVE BOUGHT A TATA PHOTON PLUS AND RECHARGED WITH RS 700 BUT AFTER COMPLETION OF 2GB ITS SPEED IS VERY SLOW. ITS SPEED IS AROUND 20-25KBPS. MY TATA PHOTON NO IS [protected]
Dear Abhishek,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards
Customer Care
Tata DOCOMO.
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards
Customer Care
Tata DOCOMO.
Recently i took TATA Photon Plus data card as part of corporate plan from third party VERVE in Bangalore. But i am experiencing very very low speed on this (60-300 kbps). I have complained so many times to customer care, but no use.
At last one person from Photon plus came and told me, that the number o[censored]sers are more in my area. Then I checked the speed in another area which doesn't make any great difference. So one of the customer care executive finally told that there is a problem with downloading in most of the parts of Karnataka including Bangalore city, and also this problem will be resolved by November30, 2012.
I don't want to wait till that date and don't want to continue with these network.
So, please help me, as these people both VERVE& TATA Photon Plus people are not responding properly.
Thanks in advance
At last one person from Photon plus came and told me, that the number o[censored]sers are more in my area. Then I checked the speed in another area which doesn't make any great difference. So one of the customer care executive finally told that there is a problem with downloading in most of the parts of Karnataka including Bangalore city, and also this problem will be resolved by November30, 2012.
I don't want to wait till that date and don't want to continue with these network.
So, please help me, as these people both VERVE& TATA Photon Plus people are not responding properly.
Thanks in advance
i HAVE BOUGHT A TATA PHOTON PLUS AND RECHARGED WITH RS 750 BUT AFTER COMPLETION OF 3GB ITS SPEED IS VERY SLOW. ITS SPEED IS AROUND 10-12KBPS. MY TATA PHOTON NO IS [protected]. and email id [protected]@gmail.com
My Name is Radheyshyam Sharma i buy tata photon plus, But net speed is so slow, some time this is unable to my web page. i am getting slow signal in my home ground floor. so i want if available Signal booster antenna for tata photon plus.so that can sport to increase signal.where i can buy cheaper signal Booster Antenna. i have 2G Plan 3.1 Mbps.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
1010
Pending
0
Resolved
540
2A, Old Ishwar Nagar, , Okhla Industrial Area Phase 1, Delhi, Delhi, Delhi, India - 110065
View all Tata Photon contact information