Tata Photon Plus — Pathetic download speed

Address:

Tamil Nadu

I had applied for a tata photon plus postpaid connection with a 950 plan. I was said i would get 3.1 Mbps for first 6 gb and 155 kbps beyond 6gb. When i started using it, the speed was no where close to the range promised. And worst thing is after my download limit exceeded, i am getting a speed of less than 10 kbps almost throughout. I know it is not possible for me to get a speed of close to 100 kbps but what i expected was atleast a consistent speed of 30kbps.

I had already raised two complaints and provided with screenshots. One of the times they had autoclosed the case saying, the resolution will be ready by september 1st at maximum.. But it has not improved even one bit.. Worse i am getting download speeds of close to 1 or 2 kbps. My airtel 2G connection delivers better speed than that. When i got a call from the customer care executive, he says i cant get speed and i have to put an extra booster pack to get good speed. The company isnt even providing .1 times the speed which they had promised and they dont care about the complaint that is being lodged.

Request you to look into this