[Resolved]  Tata Photon Plus — Internet Connectivity / Speed very low

Address:

East Delhi, Delhi

Hello Sir / Madam,

This is to inform you that I have purchased a Tata Photon number [protected] in thee month of June 11 but speed was very slow and it is not as per standard. Download speed was 0.16 Mbps (Download). I have lodged a complaint in thee month of Sept 11 (198TT No[protected] and Photon engineer visited to my place on 11the Sept 11. He gave his feedback to networking team regarding slow speed. He said that it is a fluctuation problem networking team will resolve very soon. But not received any positive response from Tata Photon team and after few days I received a confirmation message that your complain has been closed and my problem was still unchanged.

Now this time (in thee month of Oct 11) I have again lodged thee same complaint vide docket number[protected] and thee engineer again visited to my place and found thee same problem. He said there is a speed fluctuation problem and I am sending your complain to networking team. They will close thee issue within 3 days.

But on 14the Nov, I got a SHOCKING reply (thru email) from Tata Photon Team "You were non contactable. We would like to inform you that your complaint vide docket number[protected] has been closed on 14-NOV-11"

Again I have sent a reply thru mail mentioning that Is it a right way to handle withe your customer or I have done any crime to by a Tata photon connection, then I got a reply from Tata Photon: "This is withe reference to your email dated 14/11/2011 regarding your Tata Data device number [protected]. We would like to inform you that your complaint regarding speed issue is under process vide reference number[protected] and is expected to be resolved by 16-NOV-2011.
You can also get in touch withe our Nodal Officer Ms. Kanika Sharma on[protected] in case your complaint is not resolved in thee stipulated time or you are not satisfied withe thee resolution provided."

But today on 16the Nov 11, I got a phone call from Tata Photon that there is no problem from their side if you want to get it rechecked by our service engineer you have to pay thee charges.

I have called to Nodal Officer on[protected], she replied that her system is updating, so please call me after half an hour. After discussion withe her I got to know that she is also repeating thee same word told by customer care executive. She gave me a email ID to send thee print screen speedtest.net.

Dear Sir / Madam, It is already 6 months passed and my experience is very bad withe Tata photon. I am getting 0.06 Mbps download speed and 0.07 Mbps upload speed.

Current Speed: 0.02 Mbps Download speed and 0.01 Mbps upload speed. Company is claiming up to 3.2GB speed.

Please let me know what I have to do?
I have lost may assignments due to thee speed problem and mentally harassment also. Please get it resolve at your earliest.

Waiting for your positive response.

Thanks & Regards,
Krishna Nandan Sinha
Mobile: [protected]
Tata Photon No. : [protected]