[Resolved] Tata Photon Plus — Wrong Billing

Subhronath Mukherjee

Address:

South 24 Parganas, West Bengal

I took a TATA Photon Plus post paid internet connection 3-4 months back. I explained my requirement o[censored]nlimited usage.
I was billed for 730 INR first 2 months. Suddenly on the 3rd month ie September I was billed 6622 INR. When I complained
I was told that i had a Limited usage plan with 2500 INR credit limit and I had overused.

Few points I want to state.

1. The billing is too high considering my earlier month's usage was within 5 GB only.
I am working and have not so much time for this high usage.

2. I asked for an Unlimited plan based on my need and I got a 730 INR 5 GB plan per month.

3. First 2 months I was correctly billed at 730 INR (650 + 80 tax) and hence I never bothered to check what plan was activated
for me.

4. Also on this month September first I was stopped from using internet and then when I called Customer Care was told my Credit Limit was 2500 and I had outstanding of 3270 INR.

Next I received an SMS that my outstanding bill was 5370 INR when I was not even allowed to use internet and lastly the final bill came as
6622 INR when I was not allowed to use internet.

Why for me Unlimited plan was not activated after I asked for the same?

If the plan got selected as 730 INR 5 GB per month with credit limit of 2500INR why the bill still comes to 6622 INR and also I was not
informed from TATA Docomo once that got surpassed or was about to exceed, until I gave a call from my end.

Please try to understand the amount which right now I have outstanding is sufficient to have unlimited internet usage from your company only
for next 8 months.

So knowingly I would never have done this unless I was wrongly put into a different plan on the first place.

Also from the outstanding payment of 6622 INR I have made the agreed payment of 730 INR.

I have already notified TATA Photon Plus 3-4 complaints and each time they tell me I knew about the limited plan and I have to pay the
money and close the complain. This is causing enough harassment for me both mentally and time wise. I have also asked them in writing to stop the connection effective 10th September once I was stopped to use internet.

Thanks,
Subhronath

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Aug 13, 2020

Complaint marked as Resolved

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Comments

L.PRAKASH BABU

from Chennai, Tamil Nadu

Tata Photon Plus — Billing Wrong information

Dear Sir/Madam,

Iam purchase Tata Photon + He commeted first 2 Month unlimited free then iam Purchase after some details Call Customer Care he/She Told To Me only 15 GB Free for 2Month then iam told Kindly Cancel the connection after 1week he send the bill amount Rs 10984/-

Account No
Kindly help Me Sir / Madam

Y V Ramakrishna Rao

from Hyderabad, Telangana

Tata Photon PLUS wrong billing — WRONG BILLING

I have taken Tata Photon plus (account no.[protected]; tata indicom no.[protected]) abot sept2009; after 10/09 asked for lesser plan and take Rs.750 plan; after jan2010 I opted for Photon plus Daily Rs.500 plan (1800 mt per month), about 15 th jan2010 to be effective from 6th or 7th FEB2010; But they have not sent the bill for Feb2010; When i went to pay the bill on 22Feb2010,for fear of penaly, I was asked to pay Rs.3000/.How is it possible, I dont know, when I am using the service sparsely in addition to my cable bradband service of another company.I presume their staff are using my account.As I did not receive my bill I could not report the mistake in the bill.

Tata DoCoMo Customer Care

from Pune, Maharashtra

Dear Customer

Greetings from Tata Indicom!

We apologize for the inconvenience you had to go through.

We request you kindly provide us your, Tata Photon connection details. You can mail your details at Customer.[protected]@tatatel.co.in

Thanks and regards
Customer care
Tata Indicom

Rajhans Jain

from Kolkata, West Bengal

I bought a Tata Photon + on 31st July 2009 having number [protected] [protected] and account number[protected].

After using the photon I found that speed is very very low. I contacted customer support they gave me various settiing but couldnot increase the speed. The speed I was getting was in the range of 100 to 300 kbps. This was tested from the website provided by Tata support executive. The complaint was registered vide email on august 10 2009 vide docket number[protected].

Various executive visited my house, changed various setting in the computer but could not increase the speed. They checked with 2-3 computers at various locations in house and even used their own laptop to check but of no avail.

On complaining to nodal office on august 11 2009 he closed the call informing me that speed between 256 kbps to 600 kbps is Ok. and had no explanation why my Photon is working so slow.

On appealling to to Applleate Authority vide no.[protected] dated 14th October 2009 I am yet to receive any answer.

I hv stopped using the connection and is running around to get my refund from the comapny, for this expensive white elephant where the ad claims speed upto 3.1 MBPs but comapny says it is not possible.

Now they are only asking for the bill which they have generated without solving the problem. The 3 bills I have already paid without getting any service, they are silent about it. The complaint to Nodal Office and Apellate Authority is still pending.

tmreddy12

from Noida, Uttar Pradesh

Tata Photon plus — No proper billing

Dear sir,
I took Tata photon INternet connection from tata photon+ mobile internet dealer on feb-20
They said i will be getting one month free and for purchasing the device they charged rs3500..
after 2 months..they gave me bill of 3000,and i said until my complaint is resolved i will not pay the bill..
my complaint is they did not give one month free and they charged more charge for my usage.
now they send lawyer notice. to pay the bill..and one tata representative came and is threatening me
can you please do the need full...please find details below

Photon + no: [protected]
Name: Mahender Reddy Tirumala

thanks
Mahender

ranjith

from Hyderabad, Telangana

sir i am using tata photon plus last few months as post paid custmor.sir unfaturnatuly i saw that in some bill's they are charging in the name of tatazone downloads event brew. for they are charging Rs 4 to 29 in some months. when we asked them are not giving proper replay. kindly take necessary action on them
my No is [protected]

niraj0501

from Pune, Maharashtra

I purchased Tata Photon Plus on 15th Aug 2010 and same got activated on 16th Aug with the plan 600 Per month @ 2GB Data limit. On 23rd Aug I recevied frist bill from 16.08.2010 to 20.08.2010 and just for 5 days usage they charged me Rs 298 (that too after deducting discount). It is showing Downloaded units as 625 MB and Amount Rs 312.50 which is totally wrong as I have not downloaded this amount of data. Just for 5 days usage with average 1-2 hours per day if we get bill of Rs 300 , they will definitely send next bill with[protected] Rs for whole month. I am planning to cancel this connection. Please do not go for Photon plus else you will get unexpected bills from tata Indicom. We can not calculate data transfer details (upload / download in MB) and hence they take advantage. According to Tata Indicom customer care, even if you refresh page, it will be considered as download. I am sure If i go for 5GB limited plan, they will show more than 8-10 GB and charge accordingly. They just want to extract money with these limited plans by any reason and Photon does not have unlimited plan. My suggestion is, go for any unlimited plan with any service provider. My Photon No is [protected] and Account No. is[protected].

niraj0501

from Pune, Maharashtra

I have given my Indicom Account no as well as my Photon No. For indicom people it is always possible to find out contact number or email address but they have again raised question instead of providing solution

niraj0501

from Pune, Maharashtra

Also I do not understand this point : If you refresh any page once you have connected, it will be considered as upload/download (as per indicom customer care) even if actual downloading is not done.. That means we have to pay additional amount for just surfing in addition to monthly rental.. Then what is the purpose of charging Monthly rental?? This is pure cheating by Tata Indicom...

I am sure this will be a big flop unless they provide us with unlimited plan..

Please... Please do not go for Tata Photon...

thiru93

HI

My tata photon number is [protected]
account number is[protected]
plan is HSIA NEW [protected]@450 Plan

All the previous bills are calluculated based on HSIA upload down load data.
This months bill number [protected] is wrongly calluculated based on number o[censored]nits( call minits )

Please correct the bill and send it.

Thanks
Customer who was shocked to see internet bill based on phone calls

mousumi sinha

from Pune, Maharashtra

My tata photon number is [protected]
account number is[protected] plan is HSIA NEW @720Plan

All the previous bills are calluculated based on HSIA upload down load data.
the bill for the month of Nov is wrongly calluculated & amount Rs.1563 sent.Please correct the bill and adjust excess claim from the next bill

Mousumi sinha

dave.austin619

from Mumbai, Maharashtra

Tata Photon Plus — SERVICE AND BILLING RELATED

I AM A CUSTOMER OF TATA PHOTON PLUS, NAME SHASHI SHEKHAR SINHA, SERVICE NO- [protected]. ON 1ST FEB I UPGRADED MY TATA PHOTON WHIZ TO PHOTON PLUS FOR RS 1500 AND WHEN I USED IT , IT STILL GAVE THE SPEED OF TATA PHOTON WHIZ AND NOT OF PHOTON PLUS, WHEN I COMPLAINED ABOUT IT THE MEN AT TATA INDICOMOUTLET AND THE CUSTOMER CARE TOLD THAT MY HOUSE IS IN NO NETWORK ZONE, SO WHEN I ASKED FOR MY RS1500 AND PHOTON WHIZ THEY ASKED FOR SOME TIME AND TOLD THAT TILL THEN MY BILL WILL BE ADJUSTED BY TATA PHOTON WHIZ AND NOT BY PHOTON PLUS. BUT TWO MONTHS HAVE PASSED AND STILL NOTHING HAS HAPPENED, MOREOVER I AM GETTING THE BILL OF PHOTON PLUS AND THEY ARE TAKING AMOUNTS FOR THE SAME. I HAVE SENT 100S OF COMPLAINTS TO THEM , BUT NO RESPONSE!!!! NOW WHENEVER I ASK ABOUT THIS THEY GIVE SOME EXCUSE AND PAY NO HEED. SO FINNALLY I AM AT YOUR DOOR IN HOPE OF SOME HELP.

nmohamad19

from Mumbai, Maharashtra

Tata Docomo — wrong details uploaded

While purchasing sim card I provided my own documents but they uploaded another person’s name and details whenever I called customer care. They said that you provided wrong details. Even their Gallery people are also not ready to help. I need my sim in name only however I purchased 2 sim card. They had did it both the sim cards.
Even I mailed them and contacted them through customer care several then to there is no proper response from their representatives.
Please help me in this issue.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Dear Subronath,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Subhronath Mukherjee

I have complaint several times to Tata Docomo and nothing has come out so far. 2-3 complaints had been registered and finally they called me and told me to pay the money. My details are [protected] photon plus no, A/C No[protected]. All of the 3 occasions the complaints got resolved stating that I need to pay the money. I am tired and mentally very much down for this issue now. My mobile # is [protected]

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Hi Subronath,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

wasifmb

data card not activated

I bought tata photon + data card but it is not activated when i call [protected] it is asking ivr registered number, when i dialed the registered number, it is saying that this number is not registered with them. My device no: [protected]