[Resolved]  Tata Photon — Tata photon postpaid number: :extra charging nationwide for post paid customer

Address:

Bangalore, Karnataka

To,
Tata teleservices limited, no30, silicon terrace,
Hosur main road, bangalore
Phone:[protected]
Email: appellate. [protected]@tatadocomo.com

Subject:
(I) compensation for the extra charged amount by the tata photon and the same paid by the
Customer
(Ii) tata photon still charging rs 650 for 1gb in place of rs 250 for me.
(Iii) nationalwide tataphoton post paid scam
(Iv) tatadocom fair policy in question?

Reference : tata photon post paid number: [protected]
Account number:[protected]
Service request no[protected]

Dear sir,

1. Reference is made to my email request on the above subject matter since 21/09/2012 and
Corresponding customer care replies (Enclosed below this mail).

2. It is once again intimated that i have initially opted tataphoton post paid service
Having tata photon number [protected] in july 2011 under photon plus 1 gb/rs 650 plan.
Since post paid plan has been changed as per tatadoco notification given to trai on
30/06/2012 that "postpaid tariff plans are rs. 250 for 1gb (Which earlier was priced at rs.
650) and rs.450 for 2gb (Which earlier cost rs. 750). Applicable date : 01/07/2012 onwards�

However tata photon is charging me still rs 650+taxes+late payment charges
For 1gb/month aginst photon plus 1 [protected]@rs 650 since july 2012 to till date.

3. When i have raised the request for the above anomaly to tatphoton. Customer service replied
That� i regret to inform you that we are unable process your request of plan change effective
From 3rd july as there is no automated bill change policy until and unless there is a request
From customer side to change his/her bill plan hence your bill change is not changed from
[protected]@650/- to updated one.�

Now here doubt arises???

It is intimated that tataphoton has state of start of technology for the billing/plan
Change/bill metering and automated communication system.

Tata photon has never sent mail /post to post paid customer including me, for the reduction
In bill rated since 3 july 2012. I have also not received any mails/phone call for the
Reduction of plan.
When plan has been changed by the tata photon for the benefit for the existing and new
User, then responsibility lies on tataphoton for change the bill plan accorginly but tataphoton
Has intentionally not done. And tata photon is still charging old rate for all the post paid
Customer natinalwide.
Here doubt arises for scam national that although old plans (Rs650/1gb & rs 750/2gb) is not
Existing in the database for tataphoton and still tataphoton charging higher old rate allover
India where customer is ignorant or unaware or nor requested. However 60%2g rate has been
Fallen down by tata himself.

Hence tataphon intentinaly not passing this benefit to the customer and enjoying higher
Revenue nationalwide.

4. Hence it is requested that

(I) compensate the extra amount charged from 01 july to till date first intentionally. Customer has already paid the higher charger however charge was already fallen down from rs
650 to rs 250/ gb from the month of july, august& september 2012 bills. Kindly pass the all
Benfit from 1st july 2012 to me immediately or compensate for the same.

(Ii) then only, change my plan for 01 gb.
(Iii) why should not tataphoton to be charged for penalty against excess charges for all his
Post paid 2g/3g customer national wide???
(Iv) why this is not a case of cheating for all his national post paid 2g/3g customer???.
(V) where fair policy of tatadoco gone in this??? Where there is profit, tata keep mum.
(Vi) why should not i close this connection???
(Vii) why tata not passing the benefit to customer automatically as other operator has done?
(Viii) why this matter is not to be reported to trai immediately??

This is a official letter.In case of arbitration for non payment of extra charges, this letter
Will be submitted as proff.

Kindly do the through investigation, then reply. Please donot reply just for the sake of
Reply.

Awaiting your reply
Regards,
Anjani kumar
[protected]
Bangalore. — dear mr. Kumar,

Thank you for surfing with tata photon!

This is with reference of your email dated 27-09-12 regarding bill plan change related concern of the tata photon number [protected].

I sincerely apologize for the inconvenience caused to you due to delayed response.

As per the discussion over the call [protected], i regret to inform you that we are unable process your request of plan change effective from 3rd july as there is no automated bill change policy until and unless there is a request from customer side to change his/her bill plan hence your bill change is not changed from [protected]@650/- to updated one and every photon plans is updated in our tata docomo website www. Photon. Tatadocomo.com.

However we request you to provide with the line of confirmation for plan change from now.

For any queries, please get in touch with us on our 24/7 toll-free helpline number[protected] & we'll be glad to assist you. We request you to keep your tata photon number on hand when you call us to facilitate us to service you on call.

Now you can manage everything about your account by logging on to our website www. Photon. Tatadocomo.com. It is a quick and easy process. All you need to do is register on 'my account' which enables you to know your daily usage, to make bill payments, view & download bills, check last payment made details etc.

We appreciate and hope for your continued support to help us in our effort to provide you the best of our services.


Warm regards,
Mahesh.

Customer care - tata docomo