[Resolved]  Tata Sky — Mental harrassment

Subscriber ID [protected]
I recently installed a new HD (MDU) connection Dt. 29 Oct. 2015 not to mention they did not even use the minimum 10m wire instead used my earlier disctv connection to connect the central disc and I paid Rs.2, 500 for the same however I only have a receipt of Rs. 1, 686. Inspite of all my emails to "[protected]@tatasky.com" i have only received calls (no emails) stating sickening false information. They are neither ready to part with any information they say I have provided to them to the extend the Subscriber copy I have with me they disown it.

This is my first business with the Tata's and have been shock for cheating me and pathetic replies given. My money is small but the conduct of the Tata's is very very cheap.

Vijay

Subscriber ID [protected]

I recently installed a new HD (MDU) connection Dt. 29 Oct. 2015 not to mention they did not even use the minimum 10m wire instead used my earlier disctv connection to connect the central disc and I paid Rs.2, 500 for the same, however I only have a receipt of Rs. 1, 686. Inspite of all my emails to "[protected]@tatasky.com" i have only received calls (no emails) stating sickening false information. Furthermore, they are neither ready to part with any information they say I have provided to them to the extend the Subscriber copy I have with me they disown it.

This is my first experience with the Tata's and have been shock for cheating me and pathetic false replies given. My money is small but the conduct of the Tata's is very very cheap.

Vijay

Tata Sky is pathetic. They have no clue as to what it takes to deal with customers. Their agents are abusive and rude, the call centre people as just a bunch of clueless people. Absolutely disappointing and it is really sad to see that the name TATA is associated with a service so bad.

If the CEO Hirat Nagpal is reading this post. he'd better do something

I raised an online order for a new connection and it is 2 weeks now and absolutely no sign of anyone turning up for installation

Really pathetic

This is the chat with Tatasky customer service on my complaints: still online right now

g.sp
16:28 joined the chat
Good Evening g.s patnaiik, welcome to TataSky Chat support.
Tata Sky
16:28 Please stay online as all our agents are busy assisting other customers, Your Estimated wait time is - 1 Minute andMeanwhile, kindly key in what we can help you with in brief (1000 characters), And your queue position is - 1
Mir Ishaq Askari
16:28 You are now chatting with Mir Ishaq Askari and your chat reference ID is 0000CaB5VB6Q6R8G. How may I help you today?
Mir Ishaq Askari
16:28 May I know your query? ­­­­­
g.sp
16:28 SR[protected] 06 Dec 2015 Unable to view services Blank/blue/black screen 08 Dec 2015 07 Dec 2015 Closed
g.sp
16:28 go thru the above
Mir Ishaq Askari
16:29 We regret the inconvenience caused to you.
Mir Ishaq Askari
16:29 Sure, I will help you with this regard Mr. Patnaiik.
g.sp
16:29 without servie request closed
g.sp
16:29 wht non sense regret
Mir Ishaq Askari
16:29 Please be online for 2 minutes while I check your account details.
g.sp
16:29 is this a company or farse
g.sp
16:30 i logged in 4 times for a single service
g.sp
16:30 people didnt turn up and closed the complaint
g.sp
16:30 very good
g.sp
16:30 i will put this in social media
Mir Ishaq Askari
16:31 Thank you for being online Mr. Patnaiik.
Mir Ishaq Askari
16:31 I do understand the inconvenience you have faced.
g.sp
16:31 i was telling ur cs guys one yr back also that there is no service given at all
g.sp
16:31 what can u do by understanding
Mir Ishaq Askari
16:32 As I see the account details our concern team have tried contacting you for 3 time but it was not reachable.
Mir Ishaq Askari
16:32 I sincerely apologize for your past experience. I will do my best to provide you the required details momentarily.
g.sp
16:32 who is ur owner
g.sp
16:32 give his mobile no
Mir Ishaq Askari
16:32 I will place the complaint for the same.
g.sp
16:32 i will talk to him directly
too much
Mir Ishaq Askari
16:32 Sorry we do not have personal details.
g.sp
16:32 pl give me ur md's number
Mir Ishaq Askari
16:33 I understand that you are upset over the situation. I would appreciate your understanding and I hope you could give me the chance to work on this matter. I assure you that I am here to help resolve your issue.
g.sp
16:33 ur cs head ?
Mir Ishaq Askari
16:33 Sir, I will assist you now please allow me to proceed.
Mir Ishaq Askari
16:34 I will assure you that your issue will be resolve on priority.
Mir Ishaq Askari
16:34 I shall convey this issue with the relevant team, they will validate and give a call and resolve your issue at the earliest.
g.sp
16:34 i[censored] dont provide ur MDs number i will put this in social media and all media channels for not providing service even though money is minted
g.sp
16:34 nono
g.sp
16:34 i want md number
g.sp
16:35 or else i will go to consumer court
g.sp
16:35 then ur md will come out
Mir Ishaq Askari
16:36 Nodal Officer Andhra Predesh contact no:[protected].
g.sp
16:36 ur testing my patience ?
g.sp
16:36 no nonsence
g.sp
16:36 gv me ur MD number
Mir Ishaq Askari
16:37 Sorry sir, we can provide you Email Id sir but we can not provide you Mobile number.
g.sp
16:37 within nest 1 hr i[censored] dont give i will publish this chat in social media
g.sp
16:37 u can mint money from customer
g.sp
16:38 without any service ?
Mir Ishaq Askari
16:39 Once the issue resolve contact us back our concern team will validate the issue and do the needful to you.
Mir Ishaq Askari
16:39 Please allow me to help you now/
Mir Ishaq Askari
16:39 Please provide us some details.
g.sp
16:39 no more consideration
Mir Ishaq Askari
16:40 May I reconfirm your address : Qtr no 2/9, ITC colony BPL, 507111?
Mir Ishaq Askari
16:41
I humbly request you to confirm Mr. Patnaiik.
g.sp
16:41 will talk to Vikram kaushik
g.sp
16:41 dont be so humble yaar
g.sp
16:42 u people hv played with me
Mir Ishaq Askari
16:42 I fully understand that you are frustrated with this issue. Let me see how best I can help you resolve the issue else will get the best help possible.
g.sp
16:45 dont tell m stories
Mir Ishaq Askari
16:45 This time I will make sure your request is fulfilled.
Mir Ishaq Askari
16:46 May I reconfirm your address : Qtr no 2/9, ITC colony BPL, 507111?
g.sp
16:46 one is not honouring the complaints and biggest fraud is that without attending the complaint closing. Great company.
g.sp
16:47 tell ur vikram kaushik to talk to me or seld file a case in consumer court

I am a tatasky d2h subscriber and the subscriber id is[protected].

I want your attention in the following matters:
I have shifted my location in Delhi from Motibagh to Dwarka. Shifting was going on during end of November and beginning of December 2015. Due date of my connection recharge was 01 Dec 2015. I have received many calls to recharge my account. I told your associates regarding the relocation, and assured him that accordingly I will recharge my account once the shifting process is over. To which your associate replied that even if the recharge is done by you now, there would not be any problem since the deductions will start once the process of re-installation by us is finished.
On 25.12.2015, I contacted tatasky customer care and requested for the relocation. Being a working couple, I also requested that visit of technician should be on Saturday i.e. 26.12.2015, preferably between 10.00 to 11.00 am.
Saturday I kept on waiting, but none visited my house. I again called customer care and asked regarding the status of my request. Although the person on other side assured me that the technician would definitely visit the same day, I received a call from technician on Sunday i.e. 27.12.2015. He promised to visit us on same day around 5.00 pm. I kept all my pending jobs on hold and waited for him the whole day. Then he called me around 6.30 pm and asked me whether he should come because he was able to come around 7.00 pm. After waiting so long, I have already left home due to personal work and then I asked him not to visit then.
In between, due to positive confirmation regarding the visit of technician on Saturday, I recharged my account with an amount of Rs.2000.00. It is very interesting to tell you that my deductions are started the very same moment as per the monthly subscription and my connection is still not ON.
I called customer care again on Monday in order to complaint against all this non sense, I also talked one of the senior associate and again requested the technician visit on coming Saturday i.e. 02.01.2016 on 10.00 am. She also promised me the same. I also called on Friday (01.01.2016) to remind your team. Very bad on your part, none visited my house this time too. Again I called costumer care, again I talked one senior official, but all in vain.

Now, this is Saturday (02.01.2016), time is 14.50 hrs still no response from your side. I am waiting at my place with all my jobs pending.

I think Tata Sky has the most horrid customer complaint desk. 6 days ago my Tata Sky connection stopped working and I called the Tata Sky customer care. The first day they send across a technician who came and said that he did not know what the fault was. So I called the customer care again to send across a better technician. This new guys could also not identify the fault forget resolving it. Now for past 3 days I have been making calls to Tata Sky for a technician who has still not come across. So I am stuck with 2 Mega Annual packs on my TV sets and 2 HD set top boxes which are of no use. I wouldnt recommend this service to anyone.

My Subscriber ID: [protected]

I have been getting blank channels (at least 10-15 channels) since more than one month and I made a complain on 5th Jan 2016 and got a message that service engineer will be visiting on 7th Jan between 17:10-17:50.
7th Jan morning I got a call from service engineer about the location and the moment I guided him my house location he cut the phone. Later when I contacted him he told he will not visit and someone else would be visiting. From that day till now everyday one service engineer calls me and asked me the address and then don't turn up.
If this is the case I want my one year subscription money refund and terminate the tatasky connection. I am totally disappointed with tatasky service and customer care. Customer care is very unresponsive and doesn't worth to have tatasky at all. I don't want to waste my money and time to follow up on this further.

Kindly take this as my formal email for asking refund of my One year subscription money and terminate the connection.

Thanks,
Samit

TATASKY ID [protected]
There were no signals from common dish of Tatasky in my building on 14 Jan 16. I made a complaint and mechanic came and corrected the problem in antenna and we started receiving signals.
I am punished for making a complaint 16 Jan 16 by deducting Rs 170 from my account for visit of Installer for a problem all in building faced due to Tatasky fault.
I called call centre and they say charges cannot be reversed.
Is this not an open loot and this is not an isolated incident.
The reputation of Tata group of being ethical is being demolished by Tatasky call centre which is like a black hole where one gets sucked in and lost.
My rating is a well deserved Zero Star. Pl incorporate this in rating.

TATASKY ID [protected]
There were no signals from common dish of Tatasky in my building on 14 Jan 16. I made a complaint and mechanic came and corrected the problem in antenna and we started receiving signals.
I am punished for making a complaint 16 Jan 16 by deducting Rs 170 from my account for visit of Installer for a problem all in building faced due to Tatasky fault.
I called call centre and they say charges cannot be reversed.
Is this not an open loot and this is not an isolated incident.
The reputation of Tata group of being ethical is being demolished by Tatasky call centre which is like a black hole where one gets sucked in and lost.
My rating is a well deserved Zero Star. Pl incorporate this in rating.

Hi!

My Sub ID is [protected]

Some few years back as per request of local representative HD box was installed. After that I found that monthly subscription was too high to maintain. Moreover it's does not function all of certain reason best known to Tatasky. Every time technicians visiting my place and twisting ( Which remind me old fashion antenna system) disc and saying now there will be no problem. Again after some days same thing repeats. Caption showing because of bad weather...but most of the time weather are clear but at the same time my other normal connections are working perfectly alright . Lastly I requested Tatasky people to discontinue HD service and connect all normal service and adjust the charge accordingly. But they are saying it is not possible. Now if it is not possible then I like to surrender Tatasky facility and requesting them to take back all belongings and return my balance money.

Tata Sky ID - [protected]

I have been using Tata sky for almost last 2 years, but am really disappointed with your service. the set top box issue started about 2 months back when the box would suddenly shut down completely and then restart again after 2 - 3 days, no resolution provided. this happened 2 - 3 times. i was only informed the the box was faulty. last week again the box shut down completely, your person came and checked and informed that the box needs to be changed. As promised he did not turn up the next day, after calling the call centre several times, i was every time informed that there is no stock of HD boxes. Your Technician came to change the box after 5 days . For this i was charges 700 Rs. Now after only 1 day there is no signal, the signal keeps coming and going at regular intervals. Today the technician came cut some wire and said there should not be any problem. but only after 1 hour it started again. Your technicians work only from 9 am to 5 pm.

So we have to bear the loses. I am very disappointed with Tata Sky. After paying premium charges for the entire year of about 7000 + in advance, this is the service i get. Please dont tell me no new connections were issued in the past week. Awaiting your reply.

Mrs. H Sagwekar

The technicians of tatasky are just hopeless.
A complaint was already registered (WO: N4AG2FM)regarding non availabilty of service.This was referred to a technician.As we stay in Kharghar, Navi Mumbai, we called up the technician in Kharghar.As there is no one at home during the day time, we requested them to come after 5.00pm, for which they were not ready.
They sent a FALSE REPORT to tatasky that the issue cannot be resolved because of construction work going on in the complex and consequently our work order gets cancelled.
They have not met us AT ALL.
The issue still remains unresolved.

Tata Sky is looting the millions of innocent customers by trapping into their cunning sales talks. I'm Dinesh Mehta and my Tata Sky id : [protected]
Let's all get united and bring the this Tata group company to do the proper ethical way of the business. Let's knock the door of TRAI or the ministry of telecommunications or any concerned authorities.

मैं राम रूप

टाटा स्काई का मात्र दो महीने से कस्टमर हूं। लेकिन सबसे बेकार सर्विस है। मेरा कस्टमर आईडी [protected] है। लेकिन कस्टमरकेयर नंबर पर फोन करते हैं तो उठता नहीं है। और उठाते भी हैं तो बेहतर रिस्पांस नहीं देते। मेरा मोबाइल नंबर [protected] है। मुझे स्मार्ट गेम सर्विस बंद करवानी है लेकिन बंद नहीं की गई। ऐसे में अब मुझे मजबूरन टाटा स्काई डीटीएच बंद ही करना पडेगा।

धन्यवाद
रामरूप

CEO / MD Tata sky services
Sir my subscriber ID is [protected],
I am very sorry to lodge this detail complain about the harassment due to the followings incidence in last one year.
1- My TV is not getting any news channel signal since last one week and I have lodged complain at [protected] on 11/3/16 first time there after three times more till 15/3/16 but service agent from Panel new Mumbai awaited so far. Daily they ask residence address and ask me to wait for technician and thereafter no body reports. Since one technician last time asked me that your dish is old so next whenever signal problem comes you complain for replacement of dish so this time specifically I mentioned the details also for replacement. Technician from panvel[protected] when contacted for repair I gave detail they were of the view that customer (I) bring dish and take replacement from their shop.Evenafter my request to rectify signal not attended so far
2- Last year, I was having connection for one extra TV. But due to some fault in cable / box, I could not get signal for about six month in second tv though payment was made for both tv in advance. Not only this, my TV Soni brave which was working nicely got its screen some wrinkle during chickpea of fault and its repair process by technician sent from tat sky. Repair of TV wrinkles is out of questions as it may cost 10-12 thousands even they have not compensated for not viewing of second to for about 5-6 months.
This is important for higher ups to know about the grievances of consumers for further necessary action
Regards
Purshottam Das
[protected] /[protected]/27454939

I want to close my multi tv connection but they are saying we can't close it because the connection which i want to close that one is primary and primary connection can't be close.
Second option they are saying swap the primary box to secondery and secondary box to primary in that condtion my one year free subcription for hd channel will be lost which i got in offer for purchasing a new hd set of box.
Kindly request do something for me

D.S. Negi ([protected])
Mob. No. [protected]

My subscriber ID is [protected] towards dish connection. This has not been attended for problem in viewing of any news channel in addition to many other channels (I just able to see a few Hindi entertainment channel). A total of six times Tata sky has been approached for repair of this problem since 11/03/2016 but of no avail.
Authorities from Tata sky may take it seriously for needful action and don't spoil the name of company.
Purshottam Das
22/03/16
[protected]/[protected]

Please Don't take the connection of Tata Sky worst service worst customer care executive. They will charge if there is a problem from there side also. Customer care have no talking sense worst of all service providers I have ever seen.

Dear
Sir. /Madam.


harit.nagpal

vikram.kaushik

TataSky,
10 Digit Subscriber ID: New Account Number: Please Give Me Soon On Today Ready Activate Soon Service Engineer Team At 24/03/2016. & 25/03/2016.
Registered Mobile Number: [protected];
DigiComp Number:[protected];
DigiCard Number:[protected];

Mr. Afzal Mahmood
"Sada Bahar House"
No 40, 5th Main Road,
Jayamahal Extension, J. C. Nagar,
Bangalore Karnataka - 560046,
Mobile Phone: [protected];
Residence No:[protected];
E-mailID: [protected]@hotmail.com

TataSky Tata Sky+ HD. Box Pack
Model No: TDS 865NCS;
PartCode No: B[protected];
PaceNo: TAOANFP[protected];
Nds No: [protected];
DigiComp Number:[protected];
DigiCard Number:[protected];

Please Call Back & Messgess Back For Subscriber ID: [protected] &

New Account Subscriber ID: Activate SoonService Engineer Team;

Response: Service Request Reference Number:
NNU0O01
NNSY2ZG
NN6U14Q
NHHJNL3
NHJI46E
NHJI4Q4
NHHZUR2
NIJGSCC
NILSF5Q
NK83YLW
NPPHHB8
Thouan Send You. Please Give Me Soon On Today Ready Service Engineer Team At 24/03/2016.


My Tata Sky Subscriber ID: [protected], Account: Has Be Closed..

Thanking You... Visit Again... Send My Mr. Afzal Mahmood

My registerd mobile number is [protected].
I would like to say that ur service is too poor.
I made a request today around12 for changing site of my dish.
Your technician gave me time for 3 thn i calld he gave me time for 5 i went at the site where the dish has to be shifted.
None o[censored]r technician came n pickd up my call
I would like to diaconnect my all around tata sky connection
Technician num is
[protected]