[Resolved]  Tata Sky — Pathetic customer & Engineering Services of TATA SKY

Third E-mail: SECOND REMINDER IN WRITING, IN ADDITION TO NUMEROUS CALLS.
To December 28, 2009
Tata Sky Customer Care

Subject: Pathetic Customer and Engineering Services of TATA SKY, THANKS FOR SPOILING THE DAY AND GOT GOOD EXPERIENCE WITH YOUR SERVICE.
I am the old customer of TATA SKY. I took add on connection with my already running connection of TATA SKY and paid all the dues for one year in advance.
1. Paid Rs 3025/- for annual subscription for Super Saver pack. The dealer has not provided any receipt to me for this.
2. Paid Rs 1500-00 for one year Subscription i.e. Rs 125*12=1500. When in all the schemes the payment made in advance is customer friendly schemes. As in Life Style Gold pack if we pay for 10 months the company gives us the credit for 12 months. That is only Rs 45/- per month scheme. As I paid for 12 months in advance the company has not given any concession to me. Now I am entitled to claim for One year interest for the payment made in advance which the company has kept in its account. But TATA’s have great reputation and so if they don’t keep the interest of customers in mind then I am sure the company will lose its customers in long run.
3. I got call from TATA SKY from its Service Centre No. [protected] that tomorrow the Service Engineer will come to your place to install the ADD –ON connection with Parental connection I kept on waiting for the arrival of the Engineer but no one reported.
4. I got call from Tata Sky Bangalore office from [protected] and I told to the Madam on the line about my grievances that I am unable to register in TATA SKY and provided the details of my account. As I had previously maintaining my VSNL connection so my E-mail i.d. was [protected]@vsnl.net but from the last about one year I have opted the BSNL broadband connection so obviously me E-mail i.d. maintained with VSNL will also be inactivated. I narrated this grievances and told to the concerned Madam to make changes in my Biodata furnished with the new E-mail i.d. She made the changes as per her reply. But when today I tried to get the registration I could not do so. A great mockery of Customer Care. IT TAKE YEARS TO UPDATE THE RECORDS. The Woman who called me was asking when the Engineer will come to install the new connection? She needs updating from me and there is no body to confirm about the date and time of installation.
5. I we keep on making complaints it seems that it fall on deaf ears. If TATA SKY has no provision to install the connection then also there is nothing to worry, kindly remove all the services provided with equipment and I shall willingly opt for the local Cable connection those can come to attend the complaint at a phone call even.
6. If the Engineer has no time to visit then why he had committed to come tomorrow. Secondly there is not time when he will come. Thirdly there is Power-cuts and due to power-cuts it will not be possible to check the efficiency of the connection. So, keep in mind about the power running aspect.
7. Keep in consideration the signal problem. Last time when I had installed the Dish there was very low signal and there were too much pixels on the screen.
8. Tata Sky has no Engineer employed on permanent basis. They people pick daily wages persons those are not professional, and have no basic manners to talk and communicate even.
9. Is there any solution with TATA SKY to my problems?
10. Should I shift to Cable or to Airtel those have atleast good customer Care.
11. Yesterday I kept on dialing to the Cusomer Care number 0172- the Chandigarh landline number and got a wonderful experience that your call in on wait, keep patience and don’t get frustrated as I got hold of 7 minutes to get connected, waited for 25 minutes of STD call for being directed from one man to another, keep on dialing one person then to another then the new number will be given to you to solve the problem.
12. TATA SKY means the Customer Care is in the sky and the so called engineers are existing in heaven. To please them one have to meditate continuously for years.
13. When my brand new box which is facing the dust will be installed. I don’t know. Someone angel will come from the sky to get it installed till then meditate for his arrival.
14. Tata has not approached the customer to get his connection recharged, the facilities to recharge is available 25 Kms from our place. The payment made of one year in advance has no credit by TATA which is clear-cut violation of Advances received by the company under RBI guidelines. As the company has received payment for the preceding one without give any benefit to the customer.

Rajneesh Madhok,
B-xxx/63, Nehru Nagar,
St. No. 2, Railway Road,
Phagwara-144401 (Pb)
Ph:[protected]O), 268210 (R),[protected]
Tele-fax:[protected], E-mail: [protected]@yahoo.com
Second E-mail/ First Reminder in writing.
----- Original Message -----
From: rajneesh madhok
To: [protected]@tatasky.com
Sent: Sunday, December 27, 2009 2:30 PM
Subject: Re: Auto Response: Service Request Reference Number: 1-[protected]

To
Tata Sky Customer Care

SUB: DEFICIENCY IN SERVICE.
Customer I.D. No. [protected]
Sir,
This is with reference to a call made to me from landline number[protected] from Tata Sky at my Mobile Number[protected]. The concerned official intimated me that a new Dish of TATA SKY has to be installed at your house. I said yes then he said the Service Engineer will come tomorrow to install the dish and disconnected the phone. Then I made call to this number from my landline number[protected] and intimated him that I am the old customer of TATA SKY and the connection is ADD-ON connection. He argued that the information provided to me from the dealer is that it is new connection. Then I said Sir, it is ADD-ON Connection and the payment I have made for one year subscription for the ADD-ON connection. He said in my record it is new connection. I was helpless that how he can be convinced. Then I requested him to provide me Customer Care number. Then I made call to the cusotmer Care at Chandigarh's landline number and enquired about my Account balance. The account balance provided to me by the Executive was another cumbersome story. He had the knowledge that the amount of Rs 3025 and Rs 450 for Life style Gold Pack = Rs 3475 had been credited in my account. But on my query that TATA SKY
Screen is showing the balance of Rs 1500/-. He had no clarification to it. Then I said I had paid Rs 1500 for the second ADD-ON connection. He was not having the knowledge that for what purpose Rs 1500 is being credited. I said Rs 1500 had been paid for One year subscription for ADD-ON Connection to my previous I.D. He said i shall confirm about it what is it. There is no written reply by TATA SKY and the intimation they only provide that your balance is Rs 1500/- What a cumbersome and dodzing story of TATA SKY.
Yours truly,
Rajneesh Madhok,
Phagwara
First E-mail Response
----- Original Message -----
From: [protected]@tatasky.com
To: [protected]@bsnl.in
Sent: Saturday, December 26, 2009 11:19 PM
Subject: Auto Response: Service Request Reference Number: 1-[protected]

Dear Subscriber,

Thank you for writing in to Tata Sky.

Your 'Service request reference number' is 1-[protected].

We request you to quote this 'Service request reference number' or your 'Subscriber ID' in all future correspondence with Tata Sky pertaining to this request.

Please note that this is an automated response only acknowledging receipt of your e-mail. We will respond to your request by 27/12/2009 11:19:39 PM.

Should you require immediate assistance on this request registered with us, you can reach us on the Tata Sky helpline numbers mentioned below:

From MTNL/BSNL lines :[protected]
West :[protected]
East /South :[protected]
North :[protected]

Alternately, as a subscriber of Tata Sky you can manage your Tata Sky account online through www.tatasky.com by becoming a registered user of 'My Tata Sky'. On My Tata Sky you can:

1. Recharge your Tata Sky account online through your credit card/ net banking account. You can even pay your subscription fee for an entire year if you wish!
2. Order a movie on Showcase
3. View the last 6 monthly statements
4. Watch more channels by upgrading your Base Pack or adding an Add On Pack
5. Stay informed on exclusive offers and promotions for Tata Sky subscribers!

So register and manage your Tata Sky account with just a click!

Warm regards,
Tata Sky Customer Care
[THREAD ID: 1-2MCGVHV]
First E-mail intimating regarding deficiency in service.
-----Original Message-----
From: [protected]@bsnl.in
Sent: 26/12/2009 11:18:48 PM
To: [protected]@tatasky.com
Subject: Paid for one year subscription under Add on Pack TATA Sky credit for 6 months/ Customer Care Executive don't care for cutomers' pleadings


The Tata Sky, Decemeber 26,2009
Bombay Dyeing AO building
Pandurang Budhkar Marg
Worli
Mumbai 400 025
India
Phone: +[protected]
Fax: +[protected]
Email: [protected]@tatasky.com
Website: www.tatasky.com
SUB:
1. DEFFICIENCY IN SERVICE
2. Paid for One year Subscription under ADD On PACK company credit for 6 months packs. Is there any body to hear the pleadings of the customer.
Customer I.D. No. [protected]
Sir/Madam,
I am the old customer to Tata Sky. I paid this much amount and the charges to be adjusted is as under. Either Tata Sky executives don't care about the requests of the customer or are so careless that they don't have time to go through the requests of customers.
1. I paid Rs. 1599-00 for the purchase of new Digicam (Set top box)= 1599-00
2. I paid Rs 3025-00 for the annual subscription for Super Saver pack= 3025-00
3. I paid Rs 1500-00 for ADD ON PACK i.e. Rs 125*12=1500 = 1500-00 (The charges paid of annual pack but Tata Sky sent message for the subscription of 6 months. THIS IS ADD-ON CONNECTION NOT A NEW CONNECTION SO THE CHARGES ARE OF ONE YEAR.
4. .I paid Rs. 450-00 for Subscription for Life style Gold pack = 450-00
5. Total Rs 6574-00
6. .I got message from Tata Sky on 26 Dec 2009 at 20:43 PM. The contents are that TATA SKY package request completed and current account balance is Rs 1500-00, Due date[protected]. Sir, Either I am very weak in maths or you are so intelligent that the charges of 125*12=1500/- will turn out to be the charges for 6 months.
7. I feel it is not a good start from TATA SKY. As I have opted the ADD-ONconnection today and the same day they are playing gimmicks with me.
8. I got really a pathetic reply by the dealer Happy Stelite, Jalandhar. After receiving the payment he said now you may go and the connection will be installed and your money will be credited in your account. No receipt of the amount paid provided to me.
9. On getting back from Jalandhar after covering 25 Kms the intimation got is really awful.
10. Second messsage I got that Recd Rs 4875/- Your account balance is Rs 4975/-. Power on your digicomp. If you do not get your channels in the next 30 mins, sms HR to 56633 from your RMN. Sender Tata Sky Sent 26-Dec-2009 20:41.
11. When I have paid charges for one year subscription for both in my old connection and new Add on connection then how the six months subscription had been curtailed by TATA SKY.
12. When the TAta Sky Digicomp will be installed, don't know. The dealer after getting payment says that there is shortage of installers. Can you imagine that a company like TATA will play gimmick with their customers.
13. Today I have made payment but post sales experience is very bad. I made the call to the customer care as the dealer who had accepted the money was not providing any sort or receipt or I have not got the message of accepting payment. I dailed the customer care at [protected] and intimated to the customer care at 7:39 PM that I have paid such and such amount and get the amount credited in my account. The dealer said to the Customer Care executive that still the Add on connection is not activated so how can I give receipt of the payment received. The cusotmer Care Executive agreed to him and said that he is right. When I made payment then why not the amount be credited instantly in my account.
14. Secondly kindly help to improve the signal strength to 80+. From the last few months we are getting poor signal quality.
Thanking you,
Yours sincerely,
Rajneesh Madhok,
B-xxx/63, Nehru Nagar, St. no. 2, Railway Road,
Phagwara-144401 (Pb)
Ph:[protected]O), 268210 (R),[protected]
Tele-fax:[protected], E-mail: [protected]@yahoo.com; [protected]@bsnl.in

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