[Resolved]  Tata Sky — Tata SKY fraud in the name of Non-Standard installation, Cheap Tactics, Unfair Trade Practice

--- On Fri, 1/1/10, rajneesh madhok <[protected]@yahoo.com> wrote:


From: rajneesh madhok <[protected]@yahoo.com>
Subject: Tata Sky Fraud in the name of Non-Standard Installation- Cheap Tactics-Unfair Trade Practice
To: "Tata Sky" <[protected]@tatasky.com>
Date: Friday, 1 January, 2010, 2:01 AM

TATA SKY Fraud in the name of Non-Standard Installation-Cheap Tactics-Unfair Trade Practice

Subscriber ID: [protected]



Keep on checking your statements, TATA SKY used to Cheat by charging unnecessarily from your account. ---UNFAIR TRADE PRACTICE.



On Dec 26, 2009:

1. Paid Rs 1500-00 for Second Connection in Previous I.D. i.e. Rs 125*12=1500 125*12= 1500-00

2. Paid Rs 450-00 for Add on Life Style Gold Pack 450-00

3. Paid Rs 3025 for the annual Subscription for Super Saver pack 3025-00

4. Paid Rs 1599 for the purchase of New Digicomp (Set top box) 1599-00

Total Rs 6574-00

The installation had been made on 30th Dec 2009



Kindly look in to the following factor:
Current Balance as on Friday, January 01, 2010 is Rs 1,383=56

Due Date is 03/12/2010

1. About two days back the balance was Rs 1500/- and due date was of June 2011

2. In one day it comes down near about Rs 5/- and due date remains the same of June 2011.

3. On 1st Jan 2010 when I checked my balance it is 1383.56 and on TV Screen of TATA SKY it has been mentioned that Rs 100/- deducted for Unstandard installation. Though on the visit of installation to Second connection Rs 50/- had been collected by the Service Engineer and it has not been declared that it is NON-Standard installation and no approval from the customers are being taken if it is unstandard installation.

4. Tata’s name has not ethics of business. You should reconsider thrice to opt for TATA’s product.

5. Tata is a great cheater you should not blindly trust on them. They have made draconian laws of their own.

6. You have to build clean image not to defraud with the customers by adopting cheap tactics.

7. I made numerous complaints with TATA Sky that there are number of pixallations on the TV Screen. But it was not removed. According to The Tata SKY that if there is problem of pixellations then we shall get it checked. As it was a new installation and free of cost has been promised but TATA has dodged me by charging Rs 100/- for Non Standard installation and Rs 50/- in cash. Still my balance that how much I have paid is not mentioned on the Account Balance in my https://mytatasky.com/portal/auth/portal/subs/My%20Account/My%20Balance;jsession...⇄ Portal.

Yours Sincerely,

Rajneesh Madhok,

B-xxx/63, Nehru Nagar,

St. No. 2, Railway Road, Phagwara (Pb)



----- Original Message -----

From: "rajneesh madhok" <[protected]@bsnl.in>

To: <[protected]@tatasky.com>

Sent: Wednesday, December 30, 2009 6:21 PM

Subject: Re: Tata Sky Ridiculous Customer Care, This is really bull S*******t. A big fraud company



> Sir,
> Kindly go through the Subscriber I.D. Sent to you earlier also. Go through
> the that has been replied by you. It is very well mentioned in the E-mail
> regarding the Subscriber i.d.
> Regards,
> Rajneesh Madhok
> Customer I.D. No. [protected]
> ----- Original Message -----
> From: <[protected]@tatasky.com>
> To: <[protected]@bsnl.in>
> Cc: <[protected]@bsnl.in>
> Sent: Wednesday, December 30, 2009 3:03 PM
> Subject: RE: Tata Sky Ridiculous Customer Care, This is really bull
> S*******t. A big fraud company
>
>
>
> Dear Subscriber,
>
> This is with reference to your web query regarding the Feedback on Services
>
> Your request cannot be processed kindly provide us the Subcriber ID
>
> We appreciate your effort in taking time to write to us.
>
> the meantime, for any further assistance, please feel free to call us on
> the Tata Sky helpline
>
> From MTNL/BSNL :[protected]local charges apply)
> From West : [protected]
> From East/South : [protected]
> From North : [protected]
>
> Or write to us at [protected]@tatasky.com.
>
> Thank you for your valuable association with us. Assuring you of our best
> services at all times.
>
> Warm regards,
>
>
> Tata Sky Customer Care
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> [THREAD ID:1-2MNE4U6]
>
>
>
> -----Original Message-----
>
> From: [protected]@bsnl.in
> Sent: 29/12/2009 09:28:36 PM
> To: "TATA SKY" <[protected]@tatasky.com>; "Bimal Khemani"
> <bimal.[protected]@gmail.com>
> Subject: Tata Sky Ridiculous Customer Care, This is really bull S*******t.
> A big fraud company
>
> To
> December 29, 2009
> Tata Sky Customer Care.
>
> This is fourth E-mail and Third Reminder in writing.
>
>
>
> Free installation means that you will have to pay Rs 50/- for the second
> hand lead installed by the Service Engineer of TATA SKY. It is customers
> fault that if the specific lead is not provided by TATA SKY, The Customer
> Care Executive defines.
>
>
>
> TATA SKY Ridiculous Customer Care. This is really bull S*****t. A big FRAUD.
>
>
>
> Its a great experience to get connection from M/s Happy Satelite & Telecom,
> Opp. Amar Guest House, Near Bhagat Singh Chowk, Phagwara Gate, Jalandhar
> Contact No.[protected],[protected],[protected] E-mail:
> [protected]@hotmail.com and the connection from TATA SKY.
>
> 1. The TATA SKY Service Engineer charge Rs 50/- for the Joining
> connection. The lead to install the connection. On talking to the Tata Sky
> Service Centre at Bangalore and Chandigarh office they approved the charges.
> Whereas all the charges have been paid to TATA SKY at the time of purchase
> of the connection. It is a very sordid tale that after getting all the
> payments, the customers are being harassed for no fault of their.
>
> 2. When I reported the matter to the TATA Sky officials that the picture
> quality is too bad and there are pixels on the picture they are providing
> this or that excuse. If we install the Cable connection on that particular
> TV then there are no pixels but the TATA officials will try to convince that
> you are at fault those have opted TATA for better picture quality. It is
> your whim.
>
> 3. Why not TATA charges fifty at the time of sale of the connection. Why
> there are demands on getting installation.
>
> 4. The Service Engineer says that the connecting cable has not been in
> your Set top box. When the Service Engineer has opened himself the Set top
> box then it is the fault of the company or the customer that this and this
> item is short in the box. The Customer Care Executives of Bangalore,
> Chandigarh, Jalandhar. The call made to [protected] at 1:38 PM today and
> informed that the Service Engineer demands Rs 50/-. The officials directed
> to contact at Chandigarh office Then called to Chandigarh office
>[protected] at 1:55 PM and informed them that there are pixels on the
> screen and the Service Engineer is demanding Rs 50/-. The reply got that
> your it is a fault of your TV Set and the demand of Rs 50/- by Service
> Enginer is genuine. If the lead is short then you should make call to the
> dealer from where you purchased the Set Top box. Then called the dealer at
>[protected], the dealer did not picked the receiver at 2:13 PM. Then tried
> the second number of the dealer[protected], the dealer attended to the call
> and told that the company has not provided the said lead in the box so you
> will have to pay. He had no reply about the pixels on the screen.
>
> 5. Company executives say that the crystal clear picture quality is not
> promised. If you get pixels in picture then it is not our fault.
>
> 6. Pixellation problems can not be solved by TATA SKY.
>
> 7. It is really awful when I paid Rs 6574/- and still as per your demand
> I paid all the money, it is really painful when a Service Engineer
> approaches your home and demands for the meager amount of Rs 50/-. It would
> have been better that you would have charged Rs 50/- more when I had paid Rs
> 6574/- to the dealer. It looks very absurd and
>
> 8. I salute TATAs customer friendly behaviour who taught me the lessons
> to extort money at every point and keep on justifying your points. The
> amount of Rs 50/- for connecting lead is an injustice with a customer which
> can not be tolerated at any cost. It is a mockery of Customer Care and our
> system.
>
> 9. This is the exemplary Customer Care of TATAs.
>
> 10. It means that resourceful persons have strong backing and can manipulate
> their shortcomings by befooling the customers by making stupid versions. I
> spent more than Rs 100/- to make calls but they people dont give ear to
> your pleadings. It is blatant rape of the justice with a customer.
>
> 11. The customer care Executives dont reply with logic but favour whatever
> their Service Engineer says.
>
> 12. It hardly matters that you keep on satisfying the customers by lip
> promises and searching out the faults in the customer. No doubt the laws
> exist but its strict implementation is lacking because of persistent
> political interference. When a customer has paid the price and all the dues
> have been paid then where it is written that this connection is not a part
> of the installation. When a customer has paid the full price demanded by
> TATA SKY. Then which lead is to be fitted in the connection, IS IT THE DUTY
> OF THE CUSTOMER TO PROVIDE THAT LEAD AND THE CUSTOMER CARE EXECUTIVES ARE SO
> COURTEOUS THOSE ARE PAID FOR MAKING MOCKERY OF CUSTOMER FRIENDLY RELATIONS.
>
> 13. I made on paying for Add on Package like Rs 450 for Life Style Gold Pack
> in addition to Rs 3025 for Super Saver Pack, again Rs 1500/- for annual
> subscription and Rs 1599/- for Digicomp. Total payment I made Rs 6574/-.
> The installation is free directed to me at the time of purchase.
>
> 14. On getting installation the Service Engineer connected with an old
> Connecting connection and charged Rs 50/- from me which the Customer Care
> admit that this charges is valid. I hope Either I am so stupid who can not
> understand the meaning of Installation free or the TATA SKY is so
> INTELLIGENT that it knows that how to defraud the customer.
>
> 15. This is unethical practice of TATA SKY.
>
> Rajneesh Madhok,
>
> B-xxx/63, Nehru nagar, St. no. 2,
>
> Railway Road,
>
> Phagwara-144401
>
> Ph:[protected]O), 268210 (R),[protected]
>
> Tele-fax:[protected], E-mail: [protected]@yahoo.com ,
> [protected]@bsnl.in
>
>
>
> ----- Original Message -----
>
> From: rajneesh madhok
>
> To: TATA SKY
>
> Sent: Monday, December 28, 2009 9:19 PM
>
> Subject: Pathetic cutomer and Engineering services of TATA SKY, Thanks for
> spoiling the day for waiting daily labour engineer of TATA SKY
>
>
>
> Third E-mail: SECOND REMINDER IN WRITING, IN ADDITION TO NUMEROUS CALLS.
>
> To
> December 28, 2009
>
> Tata Sky Customer Care
> Subject: Pathetic Customer and Engineering Services of TATA SKY, THANKS
> FOR SPOILING THE DAY AND GOT GOOD EXPERIENCE WITH YOUR SERVICE.
> I am the old customer of TATA SKY. I took add on connection with my already
> running connection of TATA SKY and paid all the dues for one year in
> advance.
>
> 1. Paid Rs 3025/- for annual subscription for Super Saver pack. The
> dealer has not provided any receipt to me for this.
>
> 2. Paid Rs 1500-00 for one year Subscription i.e. Rs 125*12=1500. When
> in all the schemes the payment made in advance is customer friendly schemes.
> As in Life Style Gold pack if we pay for 10 months the company gives us the
> credit for 12 months. That is only Rs 45/- per month scheme. As I paid for
> 12 months in advance the company has not given any concession to me. Now I
> am entitled to claim for One year interest for the payment made in advance
> which the company has kept in its account. But TATAs have great reputation
> and so if they dont keep the interest of customers in mind then I am sure
> the company will lose its customers in long run.
>
> 3. I got call from TATA SKY from its Service Centre No. [protected] that
> tomorrow the Service Engineer will come to your place to install the ADD ON
> connection with Parental connection I kept on waiting for the arrival of the
> Engineer but no one reported.
>
> 4. I got call from Tata Sky Bangalore office from [protected] and I
> told to the Madam on the line about my grievances that I am unable to
> register in TATA SKY and provided the details of my account. As I had
> previously maintaining my VSNL connection so my E-mail i.d. was
> [protected]@vsnl.net but from the last about one year I have opted the
> BSNL broadband connection so obviously me E-mail i.d. maintained with VSNL
> will also be inactivated. I narrated this grievances and told to the
> concerned Madam to make changes in my Biodata furnished with the new E-mail
> i.d. She made the changes as per her reply. But when today I tried to get
> the registration I could not do so. A great mockery of Customer Care. IT
> TAKE YEARS TO UPDATE THE RECORDS. The Woman who called me was asking when
> the Engineer will come to install the new connection? She needs updating
> from me and there is no body to confirm about the date and time of
> installation.
>
> 5. I we keep on making complaints it seems that it fall on deaf ears. If
> TATA SKY has no provision to install the connection then also there is
> nothing to worry, kindly remove all the services provided with equipment and
> I shall willingly opt for the local Cable connection those can come to
> attend the complaint at a phone call even.
>
> 6. If the Engineer has no time to visit then why he had committed to
> come tomorrow. Secondly there is not time when he will come. Thirdly there
> is Power-cuts and due to power-cuts it will not be possible to check the
> efficiency of the connection. So, keep in mind about the power running
> aspect.
>
> 7. Keep in consideration the signal problem. Last time when I had
> installed the Dish there was very low signal and there were too much pixels
> on the screen.
>
> 8. Tata Sky has no Engineer employed on permanent basis. They people
> pick daily wages persons those are not professional, and have no basic
> manners to talk and communicate even.
>
> 9. Is there any solution with TATA SKY to my problems?
>
> 10. Should I shift to Cable or to Airtel those have atleast good customer
> Care.
>
> 11. Yesterday I kept on dialing to the Cusomer Care number 0172- the
> Chandigarh landline number and got a wonderful experience that your call in
> on wait, keep patience and dont get frustrated as I got hold of 7 minutes
> to get connected, waited for 25 minutes of STD call for being directed from
> one man to another, keep on dialing one person then to another then the new
> number will be given to you to solve the problem.
>
> 12. TATA SKY means the Customer Care is in the sky and the so called
> engineers are existing in heaven. To please them one have to meditate
> continuously for years.
>
> 13. When my brand new box which is facing the dust will be installed. I
> dont know. Someone angel will come from the sky to get it installed till
> then meditate for his arrival.
>
> 14. Tata has not approached the customer to get his connection recharged,
> the facilities to recharge is available 25 Kms from our place. The payment
> made of one year in advance has no credit by TATA which is clear-cut
> violation of Advances received by the company under RBI guidelines. As the
> company has received payment for the preceding one without give any benefit
> to the customer.
>
>
>
> Rajneesh Madhok,
>
> B-xxx/63, Nehru Nagar,
>
> St. No. 2, Railway Road,
>
> Phagwara-144401 (Pb)
>
> Ph:[protected]O), 268210 (R),[protected]
>
> Tele-fax:[protected], E-mail: [protected]@yahoo.com
>
> Second E-mail/ First Reminder in writing.
>
> ----- Original Message -----
>
> From: rajneesh madhok
>
> To: [protected]@tatasky.com
>
> Sent: Sunday, December 27, 2009 2:30 PM
>
> Subject: Re: Auto Response: Service Request Reference Number: 1-[protected]
>
>
>
> To
>
> Tata Sky Customer Care
>
>
>
> SUB: DEFICIENCY IN SERVICE.
>
> Customer I.D. No. [protected]
>
> Sir,
>
> This is with reference to a call made to me from landline number
>[protected] from Tata Sky at my Mobile Number[protected]. The concerned
> official intimated me that a new Dish of TATA SKY has to be installed at
> your house. I said yes then he said the Service Engineer will come tomorrow
> to install the dish and disconnected the phone. Then I made call to this
> number from my landline number[protected] and intimated him that I am the
> old customer of TATA SKY and the connection is ADD-ON connection. He argued
> that the information provided to me from the dealer is that it is new
> connection. Then I said Sir, it is ADD-ON Connection and the payment I have
> made for one year subscription for the ADD-ON connection. He said in my
> record it is new connection. I was helpless that how he can be convinced.
> Then I requested him to provide me Customer Care number. Then I made call to
> the cusotmer Care at Chandigarh's landline number and enquired about my
> Account balance. The account balance provided to me by the Executive was
> another cumbersome story. He had the knowledge that the amount of Rs 3025
> and Rs 450 for Life style Gold Pack = Rs 3475 had been credited in my
> account. But on my query that TATA SKY
>
> Screen is showing the balance of Rs 1500/-. He had no clarification to it.
> Then I said I had paid Rs 1500 for the second ADD-ON connection. He was not
> having the knowledge that for what purpose Rs 1500 is being credited. I said
> Rs 1500 had been paid for One year subscription for ADD-ON Connection to my
> previous I.D. He said i shall confirm about it what is it. There is no
> written reply by TATA SKY and the intimation they only provide that your
> balance is Rs 1500/- What a cumbersome and dodzing story of TATA SKY.
>
> Yours truly,
>
> Rajneesh Madhok,
>
> Phagwara
> First E-mail Response
> ----- Original Message -----
>
> From: [protected]@tatasky.com
>
> To: [protected]@bsnl.in
>
> Sent: Saturday, December 26, 2009 11:19 PM
>
> Subject: Auto Response: Service Request Reference Number: 1-[protected]
>
>
>
> Dear Subscriber,
>
>
>
> Thank you for writing in to Tata Sky.
>
>
>
> Your 'Service request reference number' is 1-[protected].
>
>
>
> We request you to quote this 'Service request reference number' or your
> 'Subscriber ID' in all future correspondence with Tata Sky pertaining to
> this request.
>
>
>
> Please note that this is an automated response only acknowledging receipt of
> your e-mail. We will respond to your request by 27/12/2009 11:19:39 PM.
>
>
>
> Should you require immediate assistance on this request registered with us,
> you can reach us on the Tata Sky helpline numbers mentioned below:
>
>
>
> From MTNL/BSNL lines :[protected]
>
> West :[protected]
>
> East /South :[protected]
>
> North :[protected]
>
>
>
> Alternately, as a subscriber of Tata Sky you can manage your Tata Sky
> account online through www.tatasky.com by becoming a registered user of 'My
> Tata Sky'. On My Tata Sky you can:
>
>
>
> 1. Recharge your Tata Sky account online through your credit card/ net
> banking account. You can even pay your subscription fee for an entire year
> if you wish!
>
> 2. Order a movie on Showcase
>
> 3. View the last 6 monthly statements
>
> 4. Watch more channels by upgrading your Base Pack or adding an Add On
> Pack
>
> 5. Stay informed on exclusive offers and promotions for Tata Sky
> subscribers!
>
>
>
> So register and manage your Tata Sky account with just a click!
>
>
>
> Warm regards,
>
> Tata Sky Customer Care
>
> [THREAD ID: 1-2MCGVHV]
>
> First E-mail intimating regarding deficiency in service.
>
> -----Original Message-----
> From: [protected]@bsnl.in
> Sent: 26/12/2009 11:18:48 PM
> To: [protected]@tatasky.com
> Subject: Paid for one year subscription under Add on Pack TATA Sky credit
> for 6 months/ Customer Care Executive don't care for cutomers' pleadings
>
>
>
> The Tata Sky, Decemeber 26,2009
> Bombay Dyeing AO building
> Pandurang Budhkar Marg
> Worli
> Mumbai 400 025
> India
> Phone: +[protected]
> Fax: +[protected]
> Email: [protected]@tatasky.com
> Website: www.tatasky.com
>
> SUB:
>
> 1. DEFFICIENCY IN SERVICE
>
> 2. Paid for One year Subscription under ADD On PACK company credit for 6
> months packs. Is there any body to hear the pleadings of the customer.
>
> Customer I.D. No. [protected]
>
> Sir/Madam,
>
> I am the old customer to Tata Sky. I paid this much amount and the charges
> to be adjusted is as under. Either Tata Sky executives don't care about the
> requests of the customer or are so careless that they don't have time to go
> through the requests of customers.
>
> 1. I paid Rs. 1599-00 for the purchase of new Digicam (Set top box)=
> 1599-00
>
> 2. I paid Rs 3025-00 for the annual subscription for Super Saver pack=
> 3025-00
>
> 3. I paid Rs 1500-00 for ADD ON PACK i.e. Rs 125*12=1500 =
> 1500-00 (The charges paid of annual pack but Tata Sky sent message for the
> subscription of 6 months. THIS IS ADD-ON CONNECTION
> NOT A NEW CONNECTION SO THE CHARGES ARE OF ONE YEAR.
>
> 4. .I paid Rs. 450-00 for Subscription for Life style Gold pack
> = 450-00
>
> 5.
> Total Rs 6574-00
>
> 6. .I got message from Tata Sky on 26 Dec 2009 at 20:43 PM. The contents
> are that TATA SKY package request completed and current account balance is
> Rs 1500-00, Due date[protected]. Sir, Either I am very weak in maths or you
> are so intelligent that the charges of 125*12=1500/- will turn out to be the
> charges for 6 months.
>
> 7. I feel it is not a good start from TATA SKY. As I have opted the
> ADD-ONconnection today and the same day they are playing gimmicks with me.
>
> 8. I got really a pathetic reply by the dealer Happy Stelite, Jalandhar.
> After receiving the payment he said now you may go and the connection will
> be installed and your money will be credited in your account. No receipt of
> the amount paid provided to me.
>
> 9. On getting back from Jalandhar after covering 25 Kms the intimation
> got is really awful.
>
> 10. Second messsage I got that Recd Rs 4875/- Your account balance is Rs
> 4975/-. Power on your digicomp. If you do not get your channels in the next
> 30 mins, sms HR to 56633 from your RMN. Sender Tata Sky Sent 26-Dec-2009
> 20:41.
>
> 11. When I have paid charges for one year subscription for both in my old
> connection and new Add on connection then how the six months subscription
> had been curtailed by TATA SKY.
>
> 12. When the TAta Sky Digicomp will be installed, don't know. The dealer
> after getting payment says that there is shortage of installers. Can you
> imagine that a company like TATA will play gimmick with their customers.
>
> 13. Today I have made payment but post sales experience is very bad. I made
> the call to the customer care as the dealer who had accepted the money was
> not providing any sort or receipt or I have not got the message of accepting
> payment. I dailed the customer care at [protected] and intimated to the
> customer care at 7:39 PM that I have paid such and such amount and get the
> amount credited in my account. The dealer said to the Customer Care
> executive that still the Add on connection is not activated so how can I
> give receipt of the payment received. The cusotmer Care Executive agreed to
> him and said that he is right. When I made payment then why not the amount
> be credited instantly in my account.
>
> 14. Secondly kindly help to improve the signal strength to 80+. From the
> last few months we are getting poor signal quality.
>
> Thanking you,
>
> Yours sincerely,
>
> Rajneesh Madhok,
>
> B-xxx/63, Nehru Nagar, St. no. 2, Railway Road,
>
> Phagwara-144401 (Pb)
>
> Ph:[protected]O), 268210 (R),[protected]
>
> Tele-fax:[protected], E-mail: [protected]@yahoo.com;
> [protected]@bsnl.in
>
>
> _________++++++++++_________DISCLAIMER:This communication (including any
> accompanying documents / attachments) is intended only for the use of the
> addressee(s) and contains information that is PRIVILEGED AND CONFIDENTIAL.
> If you are not the intended recipient, you are notified that any
> dissemination and/or copying of this e-mail is strictly prohibited and you
> are requested to delete this e-mail immediately. Communicating through
> e-mail is not secure and capable of interception & delays. Any one
> communicating with Tata Sky by e-mail accepts the risks involved and their
> consequences. While this e-mail has been checked for all known viruses, the
> addressee should also scan for viruses and notify the originator. Thank you
> for your cooperation._______++++++++++_______
>
>
> _________++++++++++_________
> DISCLAIMER:
> This communication (including any accompanying documents / attachments) is
> intended only for the
> use of the addressee(s) and contains information that is PRIVILEGED AND
> CONFIDENTIAL. If you are not
> the intended recipient, you are notified that any dissemination and/or
> copying of this e-mail is strictly prohibited
> and you are requested to delete this e-mail immediately. Communicating
> through e-mail is not secure and
> capable of interception & delays. Any one communicating with Tata Sky by
> e-mail accepts the risks involved
> and their consequences. While this e-mail has been checked for all known
> viruses, the addressee should also
> scan for viruses and notify the originator. Thank you for your cooperation.
> _______++++++++++_______
>

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