[Resolved]  Tata Teleservices Ltd — Unjustified Tata Photon Bill amount

Address:

Tamil Nadu

Sir,
It is to inform you that I,Karikalan R am the user of Tata Photon( No. : [protected]).

It was initially a postpaid device with HSIA 10GB @900 plan (till the month of February 2011) and on 3rd March 2011,I submitted a request for converting the device into a prepaid one.Before converting the device from postpaid to Prepaid, the tataphoton outlet asked me to clear my outstanmding balance that amounted to 993/-.

I cleared off the amount and expected my request to be processed.However on 1/4/2011, another bill(bill no:[protected] was sent to me for the bill perod : 27/02/2011 to 29/03/2011 amounting to 3182/-.

Even after repeated enquiries to the tata photon call center, they denied to explain to me the bill in details. I requested them to explain me the bill breakage elaborately, but they didnot co-operate.

Also they told that it can be a case of discrepancy and informed me that they are going to file a complaint on behalf of me in this regard.They also assured me that they will revert with the status but they never turned back,

On 11th Oct 2011 , I was shocked to receive a LOK ADALAT COURT SUMMON. I am really helpless and dissappointed. Even after visiting the office from which the letter was dispatched/ calling up Nodal Officer/call center , nothing is fruitful.

Please help me in this regard. I am terrible traumatised and mentally stressed and i am afraid this unwarranted summon sent to me for no mistake of mine, will spoil my future and create a black mark in my name.

If the Officials are confident that I owe them the amount, why are they hesitating to provide me the bill breakup? Further I was made to suttle from one person to another for more than 4 hours today, when I went to enquire in person.

THis is highly intolerable and against consumer interests, whci this forum stands to guard. I also wish to say that I am not the only person penalised like this. Kindly take action in this regard and help me get justice.

Thanks, hoping for your intervention in solving this issue,

Karikalan R.