skoda india Complaints - useless service

57 days ago by Vivek Agrawal [send email]

To, Date:- 20.01.10
The Managing Director
Skoda Auto India Private Limited
A-1 / 1, M.I.D.C.,
Five Star Industrial Area, Shendra,
Aurangabad - 431 201
Tel: +91 240 6631 111 / 222 / 333, Fax: +91 240 6631299, 6631199
24 hour helpline: +91 240 2475999
Dear Sir,
SUB: Breakdown of our new Laura L&k Automatic since two and half month and continuous harassment from dealer Side.(Car No. OR 16-D 4101) Car Km Reading:- 4800 km
I, Shyam Sundar Agrawal, Managing Director of the company, M. R. Engineers (P) Ltd. I have purchased a new car model no. 2.0 TDI LAURA F/L L&K – AT on dt. 31/08/2009 from Mahavir Auto Diagnostics Pvt. Limited, Bhubaneshwar, Orissa. Complained on above Helpline Nos. but no response from your side. Before the contract the company officials assured me to arrange Registration No. 1 from any part of Orissa against Rs. 15000.00 apart from the registration amount. While my Car was running on road for 2 months without the cars registration, then I spoke to Mr. Pashu (04044553004), MD of Mahavir Auto about this, even then he dint take any action Mr. Pashu says “its none of our business” and GM says “it will take 6 months more”. Then I had to make my own registration from my place giving fine of Rs. 20, 000/-.
After 15 days have passed, I again wrote a letter writing that I have a problem with delay in start of AC which used to take 10 min. to start, low mileage which was 9 km/litre and then paint defect. First of all they made me wait for one week saying there will be company camp coming and will rectify your problem and extending that to one month saying me every time one week more and one week more. Finally driver (driver No. +91- 9861303682) of skoda company was sent who knows nothing and tells me that you have to take this car to the showroom which is 500 km from my place. Then finally company sends a letter writing that we have sent our technician to your place but unfortunately the concern persists on Dt. Oct 20th, so you have to get your car to the workshop. It wasn’t possible as we had just one car at our place unless they could provide an alternative car which they couldn’t.
On 8th November, I went for a tour to Angul which is 300 km far from my place, Rajgangpur. I was riding the Car and car speed was 40 Km/hr and suddenly makes a warning sound and steering gets locked. After that it shows ESP Failure, Brake Oil failure and steering sensor failure. When I

complained this to Skoda service person Mr. Ali and GM, they asked to get the car to the showroom which was impossible. Then they finally sends a person that same driver to sort out my problem. He came and took my car telling me that we will sort out this problem soon and in fact we have lost a contract of Rs. 30 million due to absence in the meeting. Finally I was back home. After One Week when I asked Service person, he tells me that the car’s steering torque sensor is already been dispatched from their head office on 17th Nov, 09 and soon they will complete the work and after completion of work with the warranty approval of Skoda Auto India they will release the Car. When my Car was delivered to me on 6th December and i was taking a test drive with the driver sent by Skoda company, the car had following problems:-
1) ESP FAILURE
2) ABS Failure
3) TYRE Pressure Failure
4) Pick up totally came down.
5) Light Sensing Fault
6) Software Problems
7) AC Problem Still Persist
Again when I complained this to BDM, Mr. B. N. Pattnayak, he tells me that problem will be solved within 15-20 Days .Then finally the technician comes after one month on 5th jan, 2010 and takes my car. Now my Car is at showroom till date and they will be delivering my car by the end of this month. Your Company always speak for your service, now where is your Service.
So, this was the last option to write this letter to you as we have lost all our hopes and kindly please go through all my problems. Now we are going for consumer case and to the press writing we are been cheated as we have all the written documents. According to our belief now, we can’t take this car anywhere because you or your company are not the guarantor for my life. Either you give a replacement for this defective car or change our car to some other model or best option you can return our money.
Yours Sincerely,

Shyam Sundar Agrawal
Managing Director
(+91-94387-14404, +91-98538-58761)
M. R. Engineers Pvt. Limited
Jampali by Pass Road, Garvana
At- Rajgangpur, State- Orissa, Pin- 770017

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