[Resolved] Whirlpool Washing Machine — Poor quality product! | |
To, Date: - 20/11/2007 The General Manager, Whirlpool Electricals Ltd, Sub: - Complaint Dear Sir, I would like to state that I have purchased a new Refrigerator of Whirlpool Company from Ashwani Agencies Lal Bangla Kanpur on Dated 13/04/2004 against Invoice No INC–[protected] Model No.7023. Now presently this is out of order and I have already complained for this. Since beginning it is creating problem of not cooling, for that I have complained for the first time to S.B.Refridgerator works on dated 05/10/2004 and they had replaced the Compressor. Again on dated 07/04/05 it was created the same problem then I complained to the same person and they changed the gas. Now again at this time this is once again creating the same problem since 17/11/07 and I have complained for this the engineer came and inspected this and telling that its relay is out of order and will be replaced then compressor is to be checked Now, I want that the Compressor should be changed since it is regularly creating the problems. You are kindly requested to please change the new Compressor and give me the permanent solution of this regularly arising problem. Your immediate response will be highly appreciated. Yours Faithfully Anrudh Pandey 134/5, J.K.Colony Kanpur – 10 Contact No: - 0512 – 2460512; [protected] Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 70 Comments | |
Comments
no response to us we had send notice to t.m.c to send aserivce man 4times but no response by them so
now take action soon
ph.no.[protected]
now take action soon
ph.no.[protected]
i registered a complaint in ur service centre through complaint no.DL[protected] dt 12/10/2010.
i got wirlphool washing machine in January 2010 from Burari, Delhi. After some times, the machine is disturbing in spin time and the sound is abnormal in every movement during the spin time. I registered a compliant at your service centre, your servicemen came to my house and told me that motor of the spin is damaged and motor is not available in our stock at this time.I shall repair your machine atleast next two or three days.When I called again at your service centre, they told me om Monday your machine will be repaired. Your service man did not come. Then again i called your service centre on Wednesday, 20.10.2010, they told me next day your machine will be repaired. But next day when again I called your service centre to ask when your service man will be come. then they told me motor of the spin is not available. So your machine will be repaired next Tuesday. I am very disaapointed by your service which you provide to yuor customer. This is second time when I faced the same problem.
so plz tell me what to do now, if i cant get proper service, what the use to buy your product.
waiting for ur reply, how do they give service to customers .
contact me at
Jyoti Massey(m) [protected]
H. No.93
Gali No. 4
Chandan Vihar, Sant Nagar, Burari,
Delhi – 110084
i got wirlphool washing machine in January 2010 from Burari, Delhi. After some times, the machine is disturbing in spin time and the sound is abnormal in every movement during the spin time. I registered a compliant at your service centre, your servicemen came to my house and told me that motor of the spin is damaged and motor is not available in our stock at this time.I shall repair your machine atleast next two or three days.When I called again at your service centre, they told me om Monday your machine will be repaired. Your service man did not come. Then again i called your service centre on Wednesday, 20.10.2010, they told me next day your machine will be repaired. But next day when again I called your service centre to ask when your service man will be come. then they told me motor of the spin is not available. So your machine will be repaired next Tuesday. I am very disaapointed by your service which you provide to yuor customer. This is second time when I faced the same problem.
so plz tell me what to do now, if i cant get proper service, what the use to buy your product.
waiting for ur reply, how do they give service to customers .
contact me at
Jyoti Massey(m) [protected]
H. No.93
Gali No. 4
Chandan Vihar, Sant Nagar, Burari,
Delhi – 110084
Poor quality product!
To, Date:-16/12/2010
The General Manager,
Whirlpool Electricals Ltd,
Sub: - Complaint
Dear Sir,
I would like to state that I have purchased a new Washing Machine of Whirlpool Company from Watch Land Trading Co.Pvt Ltd City Chowk Aurangabad Maharashtra Ph.No[protected], 2321851 on Dated 18/05/2010 against Sr.No INA[protected] Model No.11909, code 100427, Color Wine Red. Now presently this is out of order and I have already complained for this. Since beginning it is creating Very Bad smell in water. I complained Agene And Agene but dealer has been not be send engineer came and inspected. You are kindly requested to please Your immediate response will be highly appreciated.
Yours Faithfully
Moin Hasvi
Nehru Nagar Kat-Kat Gate
Aurangabad 431001
Maharashtra -India
Contact No: [protected]
To, Date:-16/12/2010
The General Manager,
Whirlpool Electricals Ltd,
Sub: - Complaint
Dear Sir,
I would like to state that I have purchased a new Washing Machine of Whirlpool Company from Watch Land Trading Co.Pvt Ltd City Chowk Aurangabad Maharashtra Ph.No[protected], 2321851 on Dated 18/05/2010 against Sr.No INA[protected] Model No.11909, code 100427, Color Wine Red. Now presently this is out of order and I have already complained for this. Since beginning it is creating Very Bad smell in water. I complained Agene And Agene but dealer has been not be send engineer came and inspected. You are kindly requested to please Your immediate response will be highly appreciated.
Yours Faithfully
Moin Hasvi
Nehru Nagar Kat-Kat Gate
Aurangabad 431001
Maharashtra -India
Contact No: [protected]
Whirlpool Washing Machine — washing machine complaint
dear sir,I had purchase a whirlpool washing machine from home bazaar aurangabad ,
on the 21/01/2010 that machine was properly not working.
Poor Service and high maintenance Washing Machine
I bought Whirlpool Washing Machine - Professional 5.5kg (Front Loading) on 15/09/2008 in Jainsons Electronics in Coimbatore for the cost of Rs. 16300/-. But from day one onwards there is no proper well trained service engineers. Proper DEMO has not given even after several request. After that i got transfer and shifted to Visakhapatnam in Aug- 2010. While machine is in spin there will be vibration with huge noise in Nov - 2010, immediately i registered complaint in Customer Care in the third week of same month, then service engineer came and checked machine and said need to change Drum, i asked for the price of Drum, he said he will let me know in 1 or 2 days but no response from him i called him back he said will come in 1 hour, still no response for almost 20 days. Than again on 09/12/2010 i called Customer Care and told about all these things, after that anoyher person came for service and told the same, after that also no response. I went directly to Service Centre and informed about this, they said that they will send senior person to find out the actual problem, person named Mr. Anil came and said the same to change the Drum were it costs around Rs. 2500 to 3000. After that also they dint get me the Drum for another 15 days. finally on 27th Dec 2010 they called and said Drum costs around Rs. 5500/-, i was shocked because that to for Drum they are charging that much. I am not affordable to pay that much for Drum every 2 years, I dont think so that they are not bothered about of Quality, think of that Drum life is only for 2 years, than it is more expensive to change this Drum everythime for this cost. I suggest everyone to go for some indian brand. That to the person who came for changing Drum is asking to pay Rs. 6000/- for drum. I think they dont even have fixed price for their products. No proper computerised bill for their parts and service. Only i am seeing Rust formation in Whirlpool Washing Machine in 2 years of period, this shows the quality of product.
Regards
Giriraj B
[protected]
Visakhapatnam
I bought Whirlpool Washing Machine - Professional 5.5kg (Front Loading) on 15/09/2008 in Jainsons Electronics in Coimbatore for the cost of Rs. 16300/-. But from day one onwards there is no proper well trained service engineers. Proper DEMO has not given even after several request. After that i got transfer and shifted to Visakhapatnam in Aug- 2010. While machine is in spin there will be vibration with huge noise in Nov - 2010, immediately i registered complaint in Customer Care in the third week of same month, then service engineer came and checked machine and said need to change Drum, i asked for the price of Drum, he said he will let me know in 1 or 2 days but no response from him i called him back he said will come in 1 hour, still no response for almost 20 days. Than again on 09/12/2010 i called Customer Care and told about all these things, after that anoyher person came for service and told the same, after that also no response. I went directly to Service Centre and informed about this, they said that they will send senior person to find out the actual problem, person named Mr. Anil came and said the same to change the Drum were it costs around Rs. 2500 to 3000. After that also they dint get me the Drum for another 15 days. finally on 27th Dec 2010 they called and said Drum costs around Rs. 5500/-, i was shocked because that to for Drum they are charging that much. I am not affordable to pay that much for Drum every 2 years, I dont think so that they are not bothered about of Quality, think of that Drum life is only for 2 years, than it is more expensive to change this Drum everythime for this cost. I suggest everyone to go for some indian brand. That to the person who came for changing Drum is asking to pay Rs. 6000/- for drum. I think they dont even have fixed price for their products. No proper computerised bill for their parts and service. Only i am seeing Rust formation in Whirlpool Washing Machine in 2 years of period, this shows the quality of product.
Regards
Giriraj B
[protected]
Visakhapatnam
Whirlpool Washing Machine — no one is taking action of our complaint
Sir concern to above subjec we have complaint so many times about our problem which occured in our washing machine...But here no one is taking interest about our complaints its not days problem its hardly THREE long years we are fed up with local companies dealers so finally we have decided to do complain online so please take immediate action on our complaint....contact number: [protected]
I bought a new Whirlpool Washing Machine. But it was not working from a first run, We raised a complain to replace the machine but it has been a a week but no proper responce from the company..
Whirlpool Washing Machine — Heavy sound during washing process
I purchased Whirlpool washing machine on 24/12/2010 from chennai. For the last 20 days it gives unbearable sound at the end of the washing process. Their frachise service centre people come and go but nothing has happened. They are not giving a certificate also so that I can send to the company and ask for replacement. Please help me TO,
THE GENERAL MANAGER
WHIRLPOOLINDIA ELEC.
SUB-COMPLAINT
Sub. poor services after sales.
Product- Washing Machine Model Sensation-EM, 6.5 Kg, Fully automatic, (costliest m/c at that time)
Dear Sir,
I have purchased above washing M/C in the end of yr 2005 from M/S Dua Enterprises KORBA (Chhatisgarh) The M/C stopped working in the month of Dec.10. First I have contacted service personal at KORBA, cont. no.-[protected].On further information complaint no-RP[protected] dt.11-2-11lodge at Raipur.In the month of march11 replaced door lock, and from the next day problem still remain same.
Again complain no, -RP[protected].dt.06-4-11lodged.machine is still out of order and no response yet now conveyed, kindly look in to the matter in the interest of company reputation.
AK SINGH
HIG-11, Hasdev Vihar Colony, Janjgir,
Janjgir- Champa
M-[protected]
THE GENERAL MANAGER
WHIRLPOOLINDIA ELEC.
SUB-COMPLAINT
Sub. poor services after sales.
Product- Washing Machine Model Sensation-EM, 6.5 Kg, Fully automatic, (costliest m/c at that time)
Dear Sir,
I have purchased above washing M/C in the end of yr 2005 from M/S Dua Enterprises KORBA (Chhatisgarh) The M/C stopped working in the month of Dec.10. First I have contacted service personal at KORBA, cont. no.-[protected].On further information complaint no-RP[protected] dt.11-2-11lodge at Raipur.In the month of march11 replaced door lock, and from the next day problem still remain same.
Again complain no, -RP[protected].dt.06-4-11lodged.machine is still out of order and no response yet now conveyed, kindly look in to the matter in the interest of company reputation.
AK SINGH
HIG-11, Hasdev Vihar Colony, Janjgir,
Janjgir- Champa
M-[protected]
Whirlpool Washing Machine — DRYER CAP BROKEN
The Washine Machine No. Super Wash A-65 D ( 6.5 Kg) has been purchased on 20.011.2009. The first complaint lodged on 11.01.2010 against complaint No. LK [protected] and again lodged complaint No. LK[protected] on 13.12.2010 but only once they attended the complaint but without use. Still the machines Driar Cap is broken and no action has been taken by the company after lot of persuation.The contact No. of the complainer are as under:
Name : J. P. SINGH, DHG-08, ITI TOWNSHIP, MANKAPUR DISTT. GONDA (U.P.)
[protected]
[protected]
[protected]
I HAD PURCHASED A FULLY AUTOMATIC WASHING MACHINE FROM KESAR ENTERPRISES,JALANDHAR ON 05/03/2009 WHICH HAD A WARRANTY PERIOD OF 2 YEARS.
DURING THIS PERIOD I HAD TO GET MY MACHINE REPAIRED FOR AT LEAST 8 TIMES AFTER CALLING THE SERVICE CENTRE A NUMBER OF TIMES.NOW AFTER THE COMPLETION OF WARRANTY PERIOD,THE PCB OF THE MACHINE HAS GOT FAULTY AND INSPITE OF CONSTANT REMINDERS THE SERVICE CENTRE HAS NOT BEEN ABLE TO REPLACE THE PCB FOR THE LAST 1 MONTH.ON VISITING THEM PERSONALY,THEY ARE VERY RUDE AND DO NOT ATTEND TO THE CUSTOMERS PROPERLY.ONLY I KNOW WHAT HARRASEMENT I AM GOING THROUGH.
DURING THIS PERIOD I HAD TO GET MY MACHINE REPAIRED FOR AT LEAST 8 TIMES AFTER CALLING THE SERVICE CENTRE A NUMBER OF TIMES.NOW AFTER THE COMPLETION OF WARRANTY PERIOD,THE PCB OF THE MACHINE HAS GOT FAULTY AND INSPITE OF CONSTANT REMINDERS THE SERVICE CENTRE HAS NOT BEEN ABLE TO REPLACE THE PCB FOR THE LAST 1 MONTH.ON VISITING THEM PERSONALY,THEY ARE VERY RUDE AND DO NOT ATTEND TO THE CUSTOMERS PROPERLY.ONLY I KNOW WHAT HARRASEMENT I AM GOING THROUGH.
Whirlpool Washing Machine — lacklustre performance in servicing
on[protected] registered a complaint towards washing machine (whirlpool).ref. complaint no:10510. one mr. ramesh visited, He was more interested in selling
the product than in repairing the product. he was more ignorent when he come to
know that my product is under warranty.
Usually, the call centre gives us one satisfaction code, even when I don't gave him the satisfaction code my compalaint is closed without rectifying the compalint.
I need my washing machine to be rectified at the earliest, coz, ours is a small children's house. they are heap of clothes. Kindly do the needful
Marzia fatima.
[protected]
I had bought a washing machine at hyderabad in the monthof january 2011. And had raised a compliant to customer care on april dueto working diffculties of the machine. Engineer has visited and informedthat he cant rectify the problem and will request for senior engineer tovisit the site. After few days I have got a message to my mobile that mycomplaint has been closed. I was surprised and called the customer careand customer care executive raised the complaint again in the month ofmay. But no one turned up. then after my repeated calls to customer care15 days back the same engineer visited and done something and went of bysaying the same words that the problem is out of his efficiency and saidthat a senior engineer will visit.
Instead of rectifying the problem the engineer in his second visit has done something resulting now machine is not working.
Till now no one reverted and I was calling customer care daily twice, today also I called customercare and was informed by customer care that I will get a call in anotherhalf an hour but I didnt get call still now.
Hence request you to help me resolving the problem.
Ch.lakshmikanth
Hyderabad
M:[protected]
Instead of rectifying the problem the engineer in his second visit has done something resulting now machine is not working.
Till now no one reverted and I was calling customer care daily twice, today also I called customercare and was informed by customer care that I will get a call in anotherhalf an hour but I didnt get call still now.
Hence request you to help me resolving the problem.
Ch.lakshmikanth
Hyderabad
M:[protected]
Whirlpool Washing Machine — poor quality
Dear Sir,I have purchased a whirlpool washing machine from one of your dealer in chandigarh.
but the quality of this washing machine is very bad, the drier of this machine is not working. So this is my complaint to your company to check the product properly that what it has the problem, why the drier of the machine is not working.
Kindly send your engineer to check the machine and verify the problem and resolve the issue.
Raj kumar
#1404, D.M. Colony
Near Sector 38 (West)
Chandigarh (160014)
Mob:- [protected]
rajkumar.[protected]@gmail.com
Whirlpool Washing Machine — Poor response from the service centre
We had purchased a Washing Machine (Whirlphool Brand) from Reliance Digital, Vashi, Near Railway Station, Navi Mumbai, 0n 25th December 2010. It was not functioning properly and we called the Technician through service centre. The Technician came a repaired & said the timer will be replaced, but he damaged the water inlet pipe (Internal). Now again the technician came to repair, he brought the old timer and started arguing when noticed. Then we called the service call centre, they started giving us rude answers. Please help.Whirlpool Washing Machine — change of part
SORRY TO SAY BUT WE ARE NOT AT TALL SATISFIED WITH THE WHIRLPOOL WASHING MACHINE MODEL (magic fsah 651/cr).IT HAS BEEN REPAIRED 5 TIMES IN THE 1ST YEAR OF PURCHASE AND TWO TIMES PART CHANGE.THIS PRODUCT IS TOTALLY FAULTED.EVEN THE MACHINE IS UNDER WARENTY THEN TOO ! WHAT WOULD HAPPEN WHEN THE WARENTY WOULD GET EXPIRES! THE PART TO BE CHANGED IS NOT EVEN AVAILABLE! THIS IS TROUBLING US FROM 2 MONTHS! THE COMPLAIN IS ALSO THERE AT THE SERVICE STATION FROM 1 MONTH. BUT NO ACTION TILL DATE.SHOULD WE GO TO THE CONSUMER COURT OR YOU CAN MAKE THE REPLACEMENT IN THE PRODUCT.MY EMAIL ID IS [protected]@GMAIL.COM / MOBILE NO. [protected]. TAKE ACTION AS SOON AS POSSIBLE.Whirlpool Washing Machine — kl 0811004423
My complain no.kl [protected] dated 30/7/2011 was attended by a person from penguine service Kolkata and inform us that there was some problem with the pulley and it will cost near about Rs.350.But he changed the circuit board amounting to Rs.3350.vide receipt no.6577 dated 5.8.2011.But my problem remained the same.Then we made another complain on 8/8/2011 complain no.kl [protected] the same person came and checked the machine and found that the problem remained the same.From his point of view we come to know that under pressure from his employer he has changed that costly part,or he is getting some commission for changing that costly part.so got that board checked in the market and found it to be OK.
He is just cheating us since they have not got the pulley and changed a part of Rs.3350.
I want this board to be refunded and the pulley be changed and access money be refunded back to us.
please treat the matter as most urgent.
Thanks
Deepak Agarwal
5 peary mohan pal lane
Kolkata 700007
phone [protected]
Email;[protected]@rediffmail.com
Whirlpool - Washing Machine — Worst service and product
I have Whirlpool washing machine. I bought this machine in Jalgaon. Purchase date was 26/05/2008. I called up whirlpool call centre on [protected] on the same day and lodged a complaint with complaint number[protected] and 2nd complaint no Pn [protected] and model is WM SPARKLE STEEL INB[protected], Model No is 10446Since May 2009 I have had repeated problems with this machine and the engineers come and fix one problem only to create another one.
I have made countless calls on the last few months, each time they say they repair one part and spoil another.
I am writing to say that I am extremely unhappy with the harassment your company has put me through Also each time they come they remove working parts from my machine which is the only reason why I have had trouble with so many parts.
In this two year we called up your service centre many time but your service is not good. Your service centre person not doing proper work. They don't respond well, they don't follow up, they don't keep their customers well informed.
Note: Whirpool service centre people not ready to give us complaint form no after coming home for repair washing machine and also not taking sign on complaint register form that they have came home for checking machine.
After registering complaint customer care people give tat for 2 days but their person will come home after 3months after making countless calls.
I WILL NOW BE TAKING LEGAL ACTION AS I HAVE NO OTHER WAY OUT AND NOONE HAS SOLVED MY PROBLEM IN 6 MONTHS MY MACHINE HAS NOT WORKED. I WILL BE SUING FOR COMPENSATION FOR MONEY SPENT AND HARASSMENT CAUSED.
Regards
J M Mahajan
At Javkhede bk,
Post Hingone bk,
Taluka Erandol
Dist - Jalgaon (Javbkhede)
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Whirlpool — washing machine
we had serive problem we noticed t.m.c at hyd 4 times but they were not responding towards it so now i had apporached you so send aservice man with in 1week ph.no [protected] respond us very soon