[Resolved]  Yatra.com — Refund of money

I have booked flight ticket(Yatra Reference Number : HQ7CUA) from Delhi to Visakhapatnam on 13.04.09 but the fare amount of Rs 13191 was deducted twice from my credit card a/c. The Rs 6812 was credited to my a/c on 15.04.09 but remaining amount of Rs 6379 has not been paid to me till date after giving so many mails.they are not giving any contact number & given numbers are never working.
RL MAURYA

Dear sir, Request to check :-
My reference number YGR98C dated 22/9/2009
Your reference ID is 4182286. dt[protected]
Your reference ID is 4185763. dt[protected]
Your reference ID is 4185808. dt[protected]
I have deposited all the required document at your office at Gurgaon and also to you a scaned copy, please now you remite my money to bank at the earleast .I m waiting for your reponse,

Dear gopal.das,



We are extremely sorry for the inconvenience caused. We are looking into this matter & your query has been forwarded to the concerned department. We will respond back to you within 24 hours. Thank you for your patience. For immediate support, please call[protected]



Thanks,

YatraCare

Dear Mr Das,

We regret the inconvenience faced by you during the above transaction. The refund has been processed by us on 05th October. You would have received the credit into your account.

Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com

Best Regards
Yatra Care

Inspite of complaints we are not getting any more answers from the Yatra.com. we had sent them the scan copy of the passbook also, but they didnt reply us. So please guide us how we proceed further. I am sending you the mail sent by them


Dear bhawna ,

Thank you for contacting Yatra.com
We have received your inquiry and will be responding to you shortly.
Your Booking Request Reference Number is:
6396706.

We look forward to assisting you.

Sincerely,
Yatra Team

then they send

Dear Mr. Garg,

Greetings from Yatra.com

This is with reference to your email dated 14th May, 2011, regarding the refunds, under Yatra reference numbers GL0F8E, U05F8E, 87G5NE and 5SC0PE.

We apologise for the inconvenience caused. We have received your enquiry. Kindly allow us few days to investigate the issue and resolve it.

For more queries or request, please contact us on our toll free number[protected]X7) or[protected], chargeable, for assistance. You can also write to us at [protected]@yatraonline.com

We appreciate your business with Yatra.



Best Regards,
Yatra Team
B - 21 | Infocity | Sector-34 | Gurgaon | 122001 | India
Phone: +[protected] | 7 Fax:[protected] |
Dear Customer, we would like your feedback on your experience with Yatra.com.

Dear Mrs. Garg,
Thank you for contacting us at yatra.com.
We truly apologise for the inconvenience you have faced in this regard. Our concerned team is looking into your query & would need some time to address it. Request your patience in the interim.
Best Regards
Team Yatra.com

Dear Customer,
Greetings of the day from yatra.com

We regret the delay in responding to your post on the forum. Omissions on our part, if any, have been completely unintentional. We have sent details to your registered e-mail with us on the above query. We have processed refund under yatra reference U05F8E & 5SC0PE on the 3rd & 13th of May, 2011. We hope the refund has reflected in your account. Under yatra references GL0F8E & 87G5NE payment is not credited to yatra.com.
Best Regards
Yatra Care

Respected sir / mam,
i booked my train ticket from yatra.com site. The ticket was confirmed and chart of the train was prepared. But due to some reason train was cancelled (i.e. 01/12/2011) by Indian Railway . Then i filed TDR (i.e. 03/12/2011) for refund of my ticket money. Three months has passed but i didn't get my money. I send mail to indian railway and yatra service centre but no response came. Please give suggestion to solve this disputes i will very thank ful to you.
ALL DETAILS OF TICKET AND PHOTO COPY OF TICKET IS ATTACHED.

Yatra Reference Number:-U0YJOE
Journey Detail

PNR:[protected] Transaction ID :[protected]
Train Number:14218 Train Name :Unchahar Exp
Class :Sleeper (SL) Date of Boarding :01 Dec, 2011 at 17:25
From:Ambala Cant Jn (UMB) To :Shikohabad Jn (SKB)
Boarding :Ambala Cant Jn (UMB) Reservation Upto :Shikohabad Jn (SKB)
Departure :01 Dec, 2011 at 17:25 Arrival :02 Dec, 2011 at 01:45
Distance : 438 Km Quota :General (GN)

Charting Status : Prepared File TDR Status : Filed

Passenger Details
S. No. Name Age Gender Coach / Seat /Status Berth ID Card Type/ID Card No.
1.Mr. Raj Kumar Singh 52 Male S1 / 21 / S1 , 21 Middle -
2.Mrs. Neelam 46 Female S1 / 22 / S1 , 22 Upper -

Pricing Details
AdultRs. 388.00 (Rs. 194.00 X 2)
IRCTC ChargesRs. 10.00
Yatra ChargesRs.10.00
Transaction FeeRs. 7.00
Total AmountRs.415.00

Dear Mr Singh,

Thank you for contacting us at Yatra.com.

We truly apologize for the inconvenience you have faced in this regard.We have processed the refund for the reference number U0YJOE from our end on 21st March 2012 for the amount of INR 388.We hope you would have received the amount in your account.

Should you require any further assistance, please call us on 1860 5000_ 500 or alternatively write to [protected]@yatra.com

Best Regards
Yatra Care

Dear Mr. Gupta,

Greeting from Yatra.com

This is with reference to your email dated,16th September,2012, regarding the unsuccessful reservation,under Yatra reference number PXDYIG and PXDYIG .

We would like to inform you that, Due to some technical error your booking was not confirmed.So we are refund you the full amount, the refund of INR 668.00 and INR 468.00 was processed by Yatra.com on 11th September,2012 from our end .

The amount will be credited to your account through which payment has been made, within 4 – 6 working days.

If you require further assistance, please contact to us at [protected]@yatra.com. A Yatra representative will be happy to help you.

Yatra.Com
6th Floor, Tower D, Unitech Cyber www.yatra.com
Park, Sector 39, Gurgaon
Haryana
122002
Till date I have not get yet the amount from yatra.com