[Resolved]  Yatra Online Pvt. Ltd. — Misleading by Branch Manager of the Company

Address:

Nagpur, Maharashtra

I am Gopal Khemani working as a Senior Divisional Manager in National Insurance Co. Ltd. at Nagpur. In the month of December 2010, we booked a tour for NEPAL through Nagpur Branch of Yatra Online Company.While discussion Local Branch Manager Shri Ritesh Bawangade told undersigned that for Immigration purpose PAN CARD is sufficient and he advised us to carry PAN CARD for all 08 persons,since it was made very clear to him that all 08 members do not have the PASSPORT and/or VOTING CARDS.In support of his statement he mailed me one letter on 03.12.2010, in which it was clearly mentioned that Any photo ID card issued by Central and/or State Government will be sufficient for the purpose of immigration.Based on his confirmation we booked our tour to NEPAL through him and Paid him Amount in 03 Installments that is Rs.70000/-, Rs.50000/- and finally Rs.72829/- totalling to Rs.1,92,829/-.As per programme we 08 persons reached at New Delhi Airport on 31.12.2010 at around 10 AM and stood in the queue for check-in and Kingfisher Official refused to accept our check in for the want of PASSPORT or VOTING CARD. They told us to produce Only Pass Port or Voting Card for the purpose of Immigration.We tried them to understand on the basis of letter sent by Shri Bawangade that any Photo ID card issued by Central or STATE Government is sufficient but they did not allow us to board the flight. Finally undersigned contacted Shri Ritesh Bawangade and inform him about the problem. He also had a discussions with officials of KINGFISHER AIRLINES and sent them same mail which was sent to me on 03.12.2010 but they did not allow us to board the flight and finally they off loaded all o[censored]s and closed their counter.I told Shri Bawangade than and there that our tour was cencelled not because o[censored]s but because of his misguiding us , hence we shall not allow any body to deduct any amount from our money and he assured us for the same. After returning back, we were surprised to hear from him that his company is deducting Rs.19000/- towords cencellation of tickets and no refund against the booking of Hotel etc, which is an amount of Rs.67200/-. Further he refused to accept that he had told us to carry PAN CARD for the purpose of Immigration..HOW COMPANIES LIKE YATRA ONLINE IS CHEATING the public? Our booking reference No. is YT 5769578 and voucher No. 1232495 Dated 28.12.2010. Tour was from 31.12.2010 to 04.01.2011.We are going to every forum and even to tourism Ministry for the justice and claiming Rs. 500000/- as a compensation for harrasment to us.Names of the Members 01. Shri Gopal Khemani 02.Smt Kavita Khemani 03. Shri Vinod Khemani 04. Deepika Khemani 05. Shri Ashish Khemani 06. Shri Vikas Shete 07. Smt Vijaya Shete 08.Shri Rahul Shete.


GOPAL KHEMANI
Senior Divisional Manager
National Insurance Company Ltd.
Division IV, NAGPUR 440012