[Resolved]  Standard Chartered Bank — Not closing credit card account

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Chennai, Tamil Nadu

Have opened Standard Charted bank account as salary account on June 2010. Also recieved a platinum credit card after a month. I was a regularly paying credit card bills without defaulting any month. One day a female executive called from the bank and told about an offer. The offer includes discount coupons of many restaurants/places and can be activated with a one time payment. I agreed as it was a one time payment and received the card and coupons. After realizing that the offer is of not much use i planned to close this card. Called customer care and requested to close the account on 30,December 2010 (Ref: 03/11/027752 /UK/CR). I also received a confirmation SMS to confirm. So i sent a confirmation SMS to close this account on 02/01/2011.

I would expect to close this account in a month's time. Meanwhile due to a wrong PIN issued in HDFC ATM in office premises,the card was withheld in the ATM machine. So i had also opened a request to issue a new debit card. The card was delivered only after a month and the problem is i not only received the debit card but also the card i had requested them to close it. I had so many calls with a female executive from the bank.. She explained me that it's a loss to me if i close the account and she kept on hesitating to close the card even though i stubbornly asked her to close it even it's a loss for me as i had not availed any single offer.

My only question is Why did the bank not willing to close my card and it's the request i raised on Dec 2010, and till June 2011 they hesitated to close it. Is it a proper way of customer care. So again i placed a request to close it (Ref No: 05/11/075849 KMM6777114I15977L0KM). I wanted a written proof this time, so i sent customer care an email, but no response from anyone. Later on May 24th, i got a mail from hariharan.venkataramaniyer sent a mail that i have defaults in not paying the minimum due. I had so many frustating calls from the bank in which i continuously asked them to close the card, but they dragged me from Jan 2011 to May 2011. As a customer would you expect to pay for more than 6 months after raising a request to close the card? Why should one pay??

This can be tracked in calls if it was recorded for training purpose. I have given the reference numbers and dates of the requests. It's highly irritating with these people in Standard Charted and now they have around Rs.9000 as outstanding amount for me. Can you please help from these money frauds.