Croma Complaints & Reviews

I purchased a Croma Brand cold press Juicer from Croma Store Sec 51 Gurgaon on Jan 1, 2023. Its under 2 year warranty. After 3 months the filter is broken for which I rasied Service Request in same store on April 5 2023. The technician called and asked for the photos of part required. he confirmed that it will cost RS 800 since this is consumable and not covered under warranty. I was OK with that. Next day they cancelled the request without...

Hi Croma support team,

This is the final request call for taking action on my return/refund request raised for my Aquaguard water purifier purchase in the past 2 weeks. Almost 3 requests have been raised & no action has been taken to process my return/refund request. FYI - I haven't used the product & based on the Aquaguard technician's advice, the currently purchased purifier has to be replaced with a model with a booster...

Hello Croma Team,

I am awaiting installation of my new Purchased ( Purchased on[protected] " HAIER INV/AC1.6T ELCL HS19ETXS5BE 5SNSR" Air Condition.

Despite so many follow-ups, phone calls, Reminders, WhatsApp messages, my Installation is still pending. Twice the complaint was lodged on Top Priority on your Customer Care, but very sorry to say Very careless ness Approach from CROMA Customer Care Team.br...

I am writing this to express my disappointment regarding the delay in the delivery of my phone order. I had placed an order for a VIVO V23e on 3rd April 2023, and the estimated delivery date was 7th april 2023. However, still i didnt receive any updates on the status of my order. Also i had purchased croma voucher . Yesterday the order was cancelled by croma causing reason as per your (customer) request. Even Customer desperately waiting...

Hi, I have bought the LG Air Conditioner on April 6th 2023 in Navalur Croma Store for 47500 and I have clearly asked for if there is any upcoming offers will be available concerning Good Friday but they clearly said no further offers will be there but today( 8th April 2023 ) when I have visited the store there are offers and price decrease on same product 3-4K hence considering just 2 days after purchase there is considerable amount fluctuation...

Hi,

I have bought the LG AC at Croma store in Chennai (Navalur) for 47500 on 06/04/2023 and today (08/04/2023) when is the store they mentioned same product is having 3-4 k extra discount hence considering just 2 days and price fluctuations is having much difference.. Can I have the difference amount paid back...

I order "logitech Pebble Wireless Optical Mouse" from Croma online portal on 30th March 2023 and on 1st April I received the product but the package had empty mouse box. I raised ticket with Croma on 1st April and there is no response for last 7 days. I also attached the picture o[censored]nboxing but they are not responding to my request....

Hi,
I bought OnePlus 10 R phone on 10th July 2022, I started facing issue after 5 months, while getting call screen was not displaying, touch was not working. And in March display stopped working completely. I contacted Oneplus but they are not ready to rectify the issue and asking me for the payment of the amount equal to phone price. Then Again I contacted Croma team but they are also not ready to take responsibility. I don't understand...

Engeenier not visit for demo and istallation...

I have ordered croma 40cm sweep pedestal fan in croma website through online mode on 24th march 2023 and received the product with missing one important accesories which is guard nut.
I have raised a complaint for replacement order for my product croma pedestal fan via croma customer care number on 28th march 2023. Still they will not collect the fault product through return shipment, it was cancelled twice on 28th march and also...

My refrigerator is not getting cooled properly need a service immediately...

My bosch washing machine was in the fault of E 17 error
The service team has sent an apprentice trainee for rectifying the error
But he came and saw the he doesn't know what the errors occurred
Then he said drum is out of focus for rectifying the repairing cost may be 10000
I believed and gave 10000 to him
The machine was taken for eyewash one week they kept in coimbatore crome service after one week they...

I ordered 2 Split ACs from Croma and paid for it by my card, But within few minutes I realized I ordered a wrong model and cancelled it immediately and got messages regarding cancellation. Within few hours I got the message that Refund is completed and on the portal itself it was same status refund completed. But till now the amount is not reflecting in my account. I asked the Croma team for RRN(refund reference number) Or UTR number for...

Hi, I have 5 croma gift cards with a total value of inr 16, 500. But my cards got expired and when I checked with the local croma store to re-activate my cards, they denied. The amount 16, 500 is a huge amount for me. Would you please help me in this regard?...

Hi Team,

I had raised an order for a wrong model and completed the payment transaction using

1. Two gift cards worth 2000 Rs.
2. UPI payment of 599 Rs.

Thought the UPI payment was credited back in my bank account. I haven't received any confirmation on Gift Card refund.

When I try placing order with same Gift Card Id and Pin, I receive an error stating

Gift...

Hi i purchased a machine from croma online on 4 august 2022 and from the day the machine make a temendious noise a lot i reaise a complain serveral time but the not replace or not resolved my problem at all the server team uignore the call and manager also cut the call while talking and ignoring i get the worst experience from the croma i suggest everybody to not buy ant this from the store or online the pune team is worst and unsupportive...

I had purchased a LG refrigerator from Croma last year. I was forced to buy the extended warranty for 3 years stating that if anything goes wrong with the product a replacement will be done immediately if repair is not possible.

Now, when there is a problem with the fridge upper door, which is a manufacturing error I am told that it does not come under the extended warranty plan and I am told all the conditions which was not...

Hi I buy machine from Croma online on 6august2022 and after I started working the product it’s make a lot of noise I raise complain from 9 August 2022 onward and now it’s 2023 my problem is not resolved I asked for replacement but the team was ignoring the call and behaviour wrong with use i complain 10 time call a lot but no response I can’t trust the Croma support team at all the name or the manager is pankaj khedekar and he is ignoring...

Delivered From
Gurugram DC-D54,
INFINITI RETAIL LIMITED, TATA
CROMA, C/O. EMPORIUM
INDUSTRIAL PARKS (INDIA) PVT
LTD, ESR SOHNA WAREHOUSING
AND LOGISTICS PARK
GURUGRAM,
HARYANA-06,
122103,
Dear sir,

I purchased a iPhone 14pro max and a charger on against order id[protected]. And my billing address is

J R ENTERPRISES

K-1202,...

Dear sir,
I purchased a iPhone 14pro max and a charger on against order id[protected]. And my billing address is
J R ENTERPRISES
K-1202, Hawellia valancia homes
Greater Noida west, Noida extension
201306
GST-09BNQPT7084M1ZR
N this is already updated on your website.

BT I GET THE BILL ON PRITAM TYAGI NAME AND BILL I WANT ON J R ENTERPRISES.
Plz update it as soon as possible.I...