Croma Complaints & Reviews

I purchased a TV on[protected] and I was told that I will receive the product by[protected] pm). When I track my status on website, it is showing that the product is delivered, but I didn't receive the product yet. I tried calling for customer service, but no response. Disappointed with the service....

I purchased a Whirlpool refrigerator from Croma on 25th October 2023. After a few days I noticed that the refrigerator was freezing all the fruits and vegetables as well as the milk was iced even when the temperature was set to low. They sent technician twice to repair but it didn't work out so they sent a replacement after 1.5 months o[censored]s suffering and complaining and following up. Even after the replacement I faced the same issues, and...

I wanted to purchase a LG Convection Owen and this is the kind of service these Croma people offered me, left me with tension & mental stress.. It was so atrocious that made me decide that I will never visit this branch ever again to buy any product there.. All credit goes to – Croma Store, BSR mall, Thoraipakkam, Chennai

Here is what happened –
On 10th Dec 2023, Before visiting there, I called them to check if...

I had purchased Croma washing machine 6kg front load on march 2022. since some days i have facing some drum problem. while when we start machine it will be started, take water but there is no action takes place. The machine only display light of extra rinse button....

Print problem...

Crome TV purchased on 29.01.2023 through online vide Infiniti Retail Limited invoice no. SLEC100568. The TV is not functioning. In this regard, I complained on 08.12.2023 for further action to replace it as it is under warranty. So far, no action was initiated from your side. Please take an immediate action for replacement....

Hello,

Product Details:
Invoice No: SLA144RS3121711
Date Time:[protected]
Order Id: SOA[protected]

Extended Warranty starts after brand warranty ends and details are below and invoice copy also attached in this email.
Invoice No: SLA[protected]
Date Time:[protected]
Order Id: SOA[protected]

I am writing to express my deep dissatisfaction with...

I purchased an HP 13 envy x360 laptop from the Croma store on August 14th and paid 9450 for Zip care.The laptop would not work without the charger, so we took it to the store for repair. A handling charge of 279 rupees was charged by the store, and it was introduced last month.When I purchased it, there were no charges and I asked now but did not receive a mail regarding the same....

Dear Croma team...

Am taking MY tv in croma Karkana showroom hyderabad on 26/05/22 ie.my daughter marriage purpose. But Tv panel prbm started on may 2023.just one year problem started.
my order Id is : SOA[protected] AND INNOVOICE NUMBER IS sla149rs5808136.
Immediately am informed to showroom customer and that technician person came to my home and identified the problem and taken digital signatures. Croma Technician...

Dear Team

We have purchased the LG Smart TV 43 Inch. Wide inv no SLA[protected] dated 22.10.23 from Croma show-room, Lower Parel Branch

But within a month I have observed white dot (( Dead Cell in the Led Panel ) on screen and the image lacks color brightness and the voice clarity also is not up to my expectation

We bought a TV on 22nd Oct and it got installed by 26th Oct.

This...

I have purchased CROMA TV-item code 263286 in Order ID[protected] vide Invoice No. SLEC100568, Dt: 29.01.2023 from INFINITI RETAIL LIMITED (trading as Croma). The item description is E-CROMA LED HDR 24in 1Y CREL024HBB[protected] and serial no. is CREL024HBB024602T102 IMEI1: IMEI2: XT. The item is not functioning since 05.12.2023 and it may be replaced as it is under warranty. In this regard, I request that, an action shall be initiated...

I have purchased CROMA TV- item code 263286 in order ID[protected] through invoice SLEC100568. Itel description is E-CROMA LED HDR 24in 1Y CREL024HBB[protected] and serial no. is CREL024HBB024602T102 IMEI1: IMEI2: XT:. I request to replace the product with new piece as it is under warranty. In this regard, an early action may kindly be initiated ....

Dear sir i call and mail to support team every one person call me from center and said your product replace within 24hour but still not pickup for replace and yester day call me from croma team that product is out of stock if out stock products then company why cheat me that your products delever 24 hour and now croma said that your refund process yet ant after pick up item from you home then company pay your amount after 4days...

Even escalation with croma customer care and nodel officer and grievance team I have not yet received my refund amount after even 30 working business days and not getting any response from side also not getting satisfied answer from customer care team.

when I call for update team only ask to wait for refund and only raising tickets also not getting any call back after 24 Hr wait even I have waited for 30 days now. Is croma...

Sir I ordered a I pad from croma then due to some issue I request to cancel order at that time order is not shipped .
But customer executive say they create a ticket for that .after 2 hr i got message your order ship . So they say me to refuse order at doorstep .after refused my order I don't get any update.previous 2 days it shows out for delivery...

On[protected] I have buy ASUS TUF 15 GAMING LAPTOP and they have said that after buying the laptop i will get the free gifts like pendrive, lenova bag and gaming laptop. since after buyiing the laptop i just got pendrive and they are saying that headset and bag will be available in 2 to 3 days and now after 2 days I call at the store now they are saying that still the headset is not available now it will take more 6 to 7 days to be available....

I bought lenovo laptop before 2 year then croma gave me display model and also i extennded the 1 year warranty, now i'm facing some issues in my charger so then i went to lenovo service centre they was telling me that your charger serial number is different, i can't help you in this scenerio, so you can reach out to your dealer then i went to dlf saket and they was telling me your charger not covered in this warranty but when i called to...

I had purchased my reward points from AMEX credit card to Croma Vouchers for Rs40, 000- in Sept 2022.

The same expired in Sept 2023 as despite my follow up with AMEX, I did not get the vouchers on my registered email ID. It is when I went into convert my other points, I saw these vouchers on my telephone app.

When I chased them up they indicated they cannot do anything since these are now converted to Croma....

Dryer is not working

there are multiple issue in the machine

please send someone to work on it

so i can start using the machine aagain '...

#cheatingcroma #poorservicecroma #badqualitycroma #nosupportcroma
We have got 2 Acs with Croma Mogappair, and it was serviced 5 times in just 1 yr due to issues. Each time the service technician blames the previous technician for the issue but coudnt resolve it. The Croma support team simply negelects our query .Croma Support team says all 5 times the issue is just because of Human error. Now that Warranty period is ending they are...