Eureka Forbes Complaints & Reviews

I have complaint about not getting my valid paper of vacuumcleaner ( purchased in June'07 ) from Kharakpur center(West Midnapur, WeatBengal) .

My previous mail is coppied in the bracket :
(I purchased one vacuum cleaner from Mr. Jitendranath Mandol ( The C.S.S. of EUREKA FORBES at Haldia, east Midnapur).

On June'07 as two installment basis which has been cleared in 26th July'07 . Till...

I purchased aquqguaed i nova on 13 / 2 06 , at Suratgarh , Rajasthan , India.
purchase invoice no is 0822 dt 13/2/06, (which is by mistake it should be 13/2 / 2007 as my cheque no 994300 of ICICI Bk Amritsar branch is dated 16 / 2 / 2007 which confirms the mistake), while purchasing i was told that i will get free warrenty and service for rest of life of filter.
but till date i didnt get ay warrenty book / card as promiced,...

when i start my purifier it lights all the colour lights but purified water is not coming....

Complaint date 18.09.07

1600
job sheet no 32034
date 18.09.2007...

I hv Royal Model aquaguard under amc,the person who comes for servicing is poorly equipped.These people should be provided with:
1)small/handy vacuum cleaner to clean up the insect/dirts from inside the machine.
2) cleaning agent to clean up the synthetic body inside and outside.
3) cleaning brushes to clean up the corners.
4) stoppers required for the tap.
5) soft self adhesive tapes to seal up the borders...

I am using borewell water.On 7th Oct 2007 i installed Aquaguard classic-e boiling.Before that i asked them to check the supplied water in their lab and provide proper arrangements accordingly.Even after repeated request to the salesman nothing has been done.


This is for your kind information and necessary action.Thank you....

Hi,

Please improve on your service .....since last 5 Months I am following up with EUREKA FORBES HELPLINE for My (Aquaguard i-Nova) Service request. 4 to 5 month's back I had registered one complaints (L****), Till date no one has attended the complaint. When today again phoned HELPLINE (4th time called HELPLINE since last 4 to 5 Monts). Today they assigned new URGENT complaint no (L****).

I do not know...

We have been following up for repair of the water purifier of the company which is under maintenance contract from 2006 to 2008, which is not functional from the past 2 months.

However, for the current year 2007 the company has not bothered to service the water purifier as a result the machine has stopped operating, We have been repeteadly calling them their call centre since the past 1.5 months and informing that their technician...