FedEx Complaints & Reviews

A phone was shipped to me from the US on 19th April, AWB[protected]. It has still not been delivered. I have completed KYC and even provided every single document FedEx asked me to provide, including confirmation that I will pay the huge duty. They made me provide different documents each time and sometimes even to resend documents I sent earlier. They have absolutely no clue on what is required for clearance and only tell me it is in clearance...

My shipment was withheld at customs for clearance since May 3rd, 2022, and the delivery is beyond 3weeks. I submitted my KYC Documents long back on May 3rd, 2022 itself.
Later I got a confirmation mail from the Superintendent of Customs that customs cleared my shipment, but there has been no response from Fedex till now.
Kindly help me in getting my shipment at the earliest....

My shipment with tracking number[protected] has been stuck at Customs since may 16, 2022. I have inquired multiple times with Customer Support and have emailed them thrice asking if there was any lapse in documentation from my side but there has been no satisfactory follow up and as of May 26, 2022, the package is still waiting at Customs. I even tried to reach them over phone but got no response.

I paid customs duty once....

We have a shipment which had been coming for china.
My Tracking Id:[protected],[protected]. There were three parcels dispatched to our place in India. But because of their negligence, they have only sent two parcels instead of three. and these 2 parcels were in customer for the past 28 days and when they sent 3rd last parcel to India, after custom clearance in Delhi customs, They gave us Custom Duty Tax Invoice and now they are...

Tracking No:[protected]
Request you to process at earliest.
Kindly support....

Your team claims that the parcel was delivered on Sunday 22 May 2022 at the office address and are refusing to entertain the complaint or readdress the grievance .
I had written a mail to FedEx team complaining that I I, Sandeep Nayar, was in Delhi being a Sunday and that the office was closed. How could I have signed the delivery receipt. Your delivery agent has delivered the parcel at a wrong address and himself signed the receipt...

Dear Sir,
We raised complaint 1.5 month back about our 2 packages which was not delivered to our clients till date.We inquired about our packages status since 45 days but still not getting any satisfactory reply from your side.Also not getting proper status of our packages till date. so where is our packages?This is our 64th mail to fedex.so kindly update as soon as possible otherwise we will go through legal proceedings....

My important package is coming from outside India.

I am trying to upload KYC documents on kyc.fedex.com but site does not accept files.

It's throwing 400 server down error everytime I upload the files.

Please help me!...

My university sent a document on urgent basis but fedex did not clear it from customs. Reason for exception is- shipment not on the list of custom clearance.
I have submitted my KYC docs as well but again no response.
My entire career is at stake because of fedex. I feel its the biggest mistake of my trusting Fedex.
Please resolve my issue and clear my custom related problem.Its just a piece of paper how can custom stop...

My tracking number for Fedex international priority is[protected] Its been stuck with same status "Clearance Delay" .
I have been calling Fedex customer care regularly to no avail. I have submitted the kyc and ack for payment more than 3 times but getting no response. It is 2 months now!

Please let me know when and how I can get my package....

Dear customer service team,

My KYC for the shipment number[protected] is blocked. Could you please unblock it, so I can upload the docs and avoid any delay at customs?

LOOKING FORWARD TO HEAR FROM YOU!...

Dear customer service team,

My KYC for the shipment number[protected] is blocked. Could you please unblock it, so I can upload the docs and avoid any delay at customs?
I also attached here the documents for the KYC.

LOOKING FORWARD TO HEAR FROM YOU!...

A shipment was sent from USA to india and now the receiver is asked to upload the KYC documents for custom clearance. We are continuously getting an error as attached in the picture. We have called FedEx multiple times and the wait times have been more than 15-30min and no one answered the call...

My parcel (t.no.[protected] has crossed the destination & they are updating my parcel status everyday as it's in "local facility" despite being few kms away. I tried connecting to the support department but most of their contact no. Are invalid-not reachable with poor network. This inconsiderate-irresponsible crew doesn't respond to mails. Despite being failed to deliver on scheduled date their has not been a single call or sms from their...

I have been trying to reach KYC Fedex Customer Service and no one is responding for the issues I am facing. I gathered all the required documents but I cannot upload the documents related to my shipping. I wanted to avoid any delays but as I am not getting the response I am not able to update my shipping documents...

My shipment has been stuck at Customs since, May 12th, 2022. I have called and inquired multiple times with Customer Support and have emailed them thrice asking if there was any lapse in documentation from my side but there has been no satisfactory follow-up and as of May 17, 2022, the package is still waiting at Customs. I even tried to reach them over the phone but got no response....

So today 13 may 2022 my package should have been delivered, but for some reasen it is stil "in transit" at GRACE-HOLLOGNE, BE, i understand alot of people order online and there is more work than most companies can handle.Am not the only person that's compaining about this hub!! the tracking number is[protected].Everything went good until it arrived in belgium, now it got stuck there somehow...The only thing i want is it to arrive ! they...

I have sent a parcel from the USA to India, Some clothes for alterations, that package stuck in Custom. I have submitted all the required documents and asked them that this is not for commercial use so please release my packet.
I am sending emails to them every single day but no response from them.
There is no FedEx customer care phone number available from the USA to India to talk to them, so my brother starts calling them...

I have booked a pickup of one documents which is less then 250Gms. from Ahmedabad[protected] India to Berlin (10117) - Germany on 11th May 2022 in priority service. the pickup would be schedule for today i.e. 12th May 2022.
While booked a pickup from my Location (380054) I was provided the Time 10:00 am to 02:00pm. for 12th May 2022 with pickup # AMDBH6. Today, when no one is came to pickup the documents as par provided timeline by...

My shipment is being delayed by fedex even after calling their support many times no response from their support.

A specialized form/statement is required for clearance from recipient.
Recommended action: Please call FedEx Customer Service.

Goods are subject to regulatory review.
Recommended action: No action required at this time.

Please release my shipment as soon as possible....