FedEx Complaints & Reviews

Order with tracking[protected] not received since 20 days. Arrived in Pune 4 days ago and after making several escalations, nobody has bothered to address or deliver it. Pathetic service, no updates, no follow through and false commitments time and again after charging heavily...

We are eagerly waiting to receive our consignment since Monday, 11th April. Initially, it was mentioned " Delivery by 11.04. 2022" at your website but the system didn't show any update after arriving at New Delhi on 08.04.2022. The material was picked up on 02.04.2022 and already 12 days have passed. We didn't receive any communication or correspondence from your end regarding any kind or delay. Please kindly look into the matter and do the...

To
Branch Manager
FEDEX, Bengaluru.

Dear Sir/ madam,

Ref : AWB no:[protected] / Complaint no :C[protected]

With reference to the above subject and telecon of date by our official with customer care. We understand that the above said document had returned from our Oriental Bank of Commerce, Chennai 600 002 to your Bangalore office.

We request you to kindly resend the...

Hello. I have a package that has been delayed. it is written in the website that it is held due to payment problem. Please provide me with email address or any online place so that I can pay. The tracking number is[protected]...

Hi my shipment has been stuck at clearance. Shipment number[protected]
It says a specialised form/statement is required for clearance from recipient side, I’ve submitted all documents and my duties/ customs have been paid while billing of the shipment. I’ve tried calling the customer service hasn’t been connecting. Kindly allow my shipment to be delivered to the address.
Anusha
[protected]...

They act like they just came from prison the way they act . Don't care about anything.

Your drivers are out of control.
I hope you all go out of business
It should be called con-ex services...

My brother shipped some clothes for my baby from USA to Hyderabad on March 2, 2022 but still not received. It is stuck at Bangalore customs. Completed kyc and given all documents but FedEx clearance team is not responding. Customer care people created high priority ticket and sent so many mails but clearance team is not responding. Till now I didn't receive the parcel.its been more than a month.Please help ....

My shipment from the USA arrived in Delhi on January 12th, 2022. According to the tracking, it was under clearance delay from January 13th, and since then, there has been no update on the shipment nor any response from the customer service team. I have written several emails, but no reply nor any solution has been provided. The shipment only contains one mobile phone, which isn't even prohibited....

Last week (April 4th) I received an email from FedEx asking for my information for customs, so I sent everything that was requested as a reply to that email and as a separate email but I still have not received any response or notice and the tracking page still says "pending".

I've messaged customer support but no reply.

I'm wondering if I did anything wrong, the email did not specify any sort of documents, only...

Subject : International clearance for package has been delayed

Hi,
please kindly clear that issue am facing last few days(Order arrived on 5th April), My order was stuck on Bangalore and-showing "Clearance delay - Import ".
I submitted all the company details for the clearance but now they mailing for " A specialized form/statement is required for clearance from recipient". whats that means ? already given...

Hello,

AWB:[protected]

I have a shipment coming from US to India, which requires KYC documents to be submitted for customs clearance. I submitted my KYC documents initially and they were rejected. I am asked to reupload the new documents to the KYC portal. However I am unable to reupload the new documents on the KYC portal.

When attempting to reupload, it shows an error message "Kyc document...

This parcel suppose to be delivered by me on Thursday any how but I don't know what the problem over there...

Airway bill numbers:[protected]/[protected]/[protected]

Dear Sir,

Since Last one month we are sending mails and discussing over phone calls to FedEx regarding BOE amendment. But we tired and amendment not done yet even we never received any calls to FedEx customer care representative.

FedEx not entered AD code during filling of BOE to custom. Since the AD Code details are not entered, the...

Have contacted the Covington, La location multiple times. The address was originally incorrect. The company that shipped the item has spoke with FedEx multiple people to give the correct the address. They are still saying it is incorrect. My package has been sitting at the facility for over a week!

[protected]...

Package[protected] has been scheduled for delivery 10 times and rescheduled 10 times but NEVER delivered. Impossible to talk with live representative....

I purchased an order of $560 on Aliexpress. It’s says delivered but I didn’t receive anything. I contacted fedex and I was told that the seller didn’t not put the apartment number. So I reached out to the seller and she sent me a photo that she did put the apartment number. Fedex misplaced my package and I want a refund....

I purchased an item of $560 and did not receive. Fedex told me the seller did not put an apartment number, but she did. I have proof. Fedex misplaced my package and I want a refund. I’m just a student who works hard for her money. I want my money back....

Have tried every possible route to reach a customer service representative. The computer keeps hanging up on me...

Over the last 18 months FedEx here in Norfolk, Virginia have treated us Extremely badly. We receive, around the first of every month, an order with multiple boxes. For Months, despite reporting them over and over again, they delivered these boxes to another building. They would simply dump them over there and it was then our job to find where our shipment had been Dumped. We have Begged Fedex to deliver our order per the correct address but...

One of my consignments is coming from china to India (Bangalore) by FedEx AIRWAY BILL NO[protected]. The Shipment was picked up on March 22, 2022, and the promised delivery date is on March 30, 2022. I have updated my KYC on March 27, 2022. Still, it's under a custom clearance process. The package is in Bangalore but the FedEx tracking page shows it's in New Delhi. I'm frustrated, not able to get the proper information about my consignment....