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GSRTC Customer Care

Gujarat State Road Transport Corporation

Central Office, C/O Central Workshop GSRTC
Naroda
Ahmedabad District
Gujarat
India - 380001

Customer Care Phone Numbers and Contacts

Phone:+91 80 2676 7702
 
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GSRTC Complaints & Reviews

GSRTC - ABOUT BUS TIME,SCHEDULE, STOPPAGE

User
 YRP on Nov 11, 2014
RESPECTED SIR A BUS GANDHINAGAR TO VIRPUR[NADIAD DEPO] IS NOT PROPER SITUATION WITH ROUT, CONDITION OF BUS AND TIMING.PROBLAM WITH THIS BUS ARE BELLOW 1. AS PER DICUSSION WITH DRIVER AND CONDUCTOR BUS TRAVELING 500 OR MORE IN SINGLE TRIP, SO IT REQUIRE DISEAL BUS . 2. IT STATS 4:00 PM AT GANDHINAGAR AND REACH KAPADVANG AT 6:00 TO 6:10 PM, SOIT TAKE 15 TO 20 MINUTES REST, WHICH IS NOT REQUAIRED, NEXT IT REACH BALASINOR BETWEEN 7:40 TO 7:50, AND START FOR VIRPUR AT 8:15 PM, HERE ANOTHER 15 TO 25 GOING TO WEAST. 3. BEFORE STARTS THIS BUS TWO MORE BUS GOING IN SAME ROUT. - ONE IS GANDHINAGAR...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Bus Driver was Drunkard & went away for 2 hrs in mid-night!

User
 Uday Chande on Nov 10, 2014
Below are the details of the train. The bus driver was drunkard & kept the somewhere in middle & went away for 2-3 hrs ! Please take necessary action. We reached 3-4 hours late & missed an "Auspicious Morning Session" for which we were specially going to Gandhidham for just a single day! E-Ticket/Reservation Voucher Booked By: Uday Chande(uday.chande) PNR Number:G7823833 Journey Date: 05/11/2014 Journey From: AHMEDABAD CENTRAL BUSSTAND Journey To: GANDHIDHAM Trip Code: 1714DHDMDRPTSLP Departure Time: 22:00 Hrs. Class: SLEEPER Pickup Point: AHMEDABAD CBS1 Route No.: SLPEER...
Complaint comments Read comments Complaint category Cars, Vans & SUVs

GSRTC - URGENT ATTENTION - GSRTC Website IS NOT UPDATED

User
 Uday Chande on Nov 10, 2014
URGENT ATTENTION - GSRTC Website needs to be updated & revised for betterment!! "Bus Does not EXIST since months!!! Then why is it still posted on website?" We had booked a Sleeper coach bus for 9th night journey from Gandhidham to Ahmedabad. But on last moment we came to know that the Bus doesnt exist since long! Then why is it showing posted on the GSRTC website? It creates so much inconvenience for passengers when we come to know at last moment that the bus doesnt exist! PNR Number: G7327579 Journey Date: 09/11/2014 Journey From: GANDHIDHAM Journey To: AHMEDABAD CENTRAL BUSSTAND Trip...
Complaint comments Read comments Complaint category Cars, Vans & SUVs

GSRTC - Bus was late by more than an Hour

User
 Uday Chande on Nov 10, 2014
This is about a 9 Nov 2014, night’s journey from Gandhidham to Ahmedabad. On GSRTC website departure time was posted as 8:40PM & arrival time at Ahmedabad was posted as 3:20AM based on which we booked the tickets. We had to take a connected train ahead...from Ahmedabad station. PNR no. - G7841175 (Rs. 450/-) PNR No. - G7840632 (Rs. 1296/-) On 9th Morning i confirmed on the Gandhidham Depot about whether the bus is on time? He said "yes!" But on 9th night when we reached the Depot, instead of 8:40 PM departure, the bus was scheduled to leave at 9:45 pm from Gandhidham & on the enquiry...
Complaint comments Read comments [1] Complaint category Cars, Vans & SUVs

GSRTC - Money Debited from account but ticket not booked

User
 Vivek Naina on Nov 8, 2014
Dear Sir/Madam, I, VIVEK NAINA, was booked online ticket through GSRTC . My reservation booking as below. From :SURAT To : CHOTILA HIGHWAY Booked Seats : 4 Deducted Amount : 952.00 Seat Nos. : 17, 20, 27, 28 Journey date:26th oct 2014 I didn't received any email as well as message related to the transaction and 952.00 Rs. was deducted from bank a/c. OF Mrs. HANSABEN ARVINDBHAI NENA. so, i am requesting for refund. I request you to help me to get my refund as soon as possible. Kindly be needful in the matter.please do the needful. Name: VIVEK NAINA Contact No... 8866499604 e...
Complaint comments Read comments Complaint category Government Organizations

GSRTC - Bus was not reached to the desired destination Morbi -- Ambala(Amaran)

User
 Ravi nimavat 179 on Nov 7, 2014
Bus was not reached to destination of Morbi to Ambala (Amran)Respected sir, On the day of 29th oct.2014 wednesday, we went to Ambala village near by Amran. The Morbi S.t. Depo has provided the bus from Morbi to Ambala. This is not a first time. Most of times, this route bus driver do not reach to the desired destination to Ambala Village. Then we contacted to the S.t. depo manager Mr. Agravat, but we did not get good response. We make the bus stop to Amran and we reach there from private vehicle from Ambala to Amran. When we asked the bus conductor that why the bus did not come there,...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - AMOUNT DEDUCTED BUT TICKET NOT BOOKED

User
 saurabh7 on Nov 6, 2014
Dear sir, I have tried booking tickets online on 25-10-2014 two times but their server was not responding may be due to holidays and that is why amount has been deducted via VISA transaction but neither the ticket was booked nor the amount has been refunded. Please guide in the matter. Regards, Saurabh Mitra...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - E-Ticket Cancelled but amount not refunded yet

User
 saurabh7 on Nov 6, 2014
Dear Sir, I have booked ticket for Modasa from Rajkot in Junagadh - Modasa dated 27-10-2014 and cancelled the same but the amount not yet refunded. The details are provided below for your reference. TripCode:2050JNDMADGJR47 PRno.:G7684296 Seat No.5. Please look into the matter and reply on samthecyborg@gmail.com. Regards, Saurabh Mitra...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - E TICKET NOT GENERATED BUT AMOUNT DEBITED FOR TWO TIMES

User
 preyanshu.vyas on Nov 4, 2014
Sir/ Madam, I have booked my ticket with following details, but I have not received any ticket conformation by e mail or message but the money is charged for two times from my icici bank account, So kindly request to refund me or give me new ticket conformation. Booking date 04.11.2014, Journey date: 06.11.2014 from: Valsad to: Ahmedabad Central Bus station TOTAL TICKET: 1 SEAT NO: 7 AMMOUNT: 665+665=1330/-. SO MY HUMBLE REQUEST TO U SIR/MADAM PLZ REFUND ME OR SEND ME TICKET CONFORMATION AS SOON AS POSSIBLE USER ID: preyanshu.vyas EMAIL ID: preyanshu.vyas@yahoo.com MOBILE NO: 9825428734...
Complaint comments Read comments [1] Complaint category Public Transportation

GSRTC - Bus not came and money spent on ticket not get back.

User
 dhavalgohel on Nov 4, 2014
My self Dhaval Gohel. GSRTC login ID - dhaval.20 I have booked ticket from Anand to Rajkot. PNR Number:G7562237 Journey Date: 25/10/2014 Trip Code: 1000BRARJTEXP51 Departure Time: 14:05 Hrs. We reach Anand station at 01.30PM. We have wait for the bus till 4.30PM but still bus not came. We have taken follow up with enquiry counter for 50 times. For bus status we have called to vadodara bus station for approx 100 times but no one has received call. We have called to BARIYA bus status & contact number of driver or conductor. We get response that driver & conductor both are...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - very indisciplinary bus schedule

User
 raghunath88 on Nov 3, 2014
I was travelling by GSRTC bus on the route from ahmedabad to vijapur on 3 rd nov 2014. The bus driver was extremely a stupid guy who was running bus very late . the bus was late fort 45 minutes and another thing was he stopped bus for his relative for 15 minutes ion the pethapur route. he was behaving like he owns the bus. the bus no was GJ 18 Y 4609. plz look into the drivers very bad performance. thanks...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Booked E-ticket but there is no bus

User
 vijaymulsaniya on Nov 2, 2014
I had booked Online E-ticket. But bus is not come on Ahmedabad NehruNagar Bus Station. I reached Nehrunagar bus stop at 10 pm. No one was available in inquiry room on the bus station. I called Geeta Mandir Bus depo the person who received my call is not aware about my trip. Here is the my E-ticket detail PNR Number:G7579087 Journey Date: 23/10/2014 Journey From: AHMEDABAD NEHRUNAGAR Journey To: SURAT Trip Code: 1700ANJSRTSLP30 Departure Time: 23:10 Hrs. Class: SLEEPER Pickup Point: AHMEDABAD NEHRUNAGAR Route No.: Sitting Platform No: Service From: ANJAR Service To: SURAT No....
Complaint comments Read comments [1] Complaint category Travel & Vacations

GSRTC - GSRTC - ordinary bus instead of sleeper coach

User
 kansagaradeep on Nov 2, 2014
I have booked a ticket on sleeper coach and the rought was canceled, Instead of the sleeper coach there was seating bus available so please consider the difference between sleeper coach and seating coach and refund my ticket as soon as possible.. TICKET DETAIL PNR No. G7662507...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - E ticket Refund - GSRTC

User
 choksirn on Oct 31, 2014
My complaint is that I booked 3 E ticket from GSRTC website. My date of Journey was 26/10/2014 from Surat to Ahmedabad in 2x2 AC Luxury class. My PNR no. is G7685912 and trip code is 0900SRTABDAC44. My total bus fair is Rs. 860/-. My Journey time was 9.00 a.m. On my travel date, I reached Surat bus station at 9.00 a.m. and inquired about my Ac luxury bus from depo incharge of Surat bus station. But depo incharge of Surat told me that AC luxury bus which you have booked was not come for some technical reason. He also told me that your reservation was confirmed in non AC bus and you might be travelled...
Complaint comments Read comments [1] Complaint category Public Transportation

GSRTC - money debited two times for 1 ticket conformation

User
 alpesh007 on Oct 31, 2014
Oct 29, 2014 Dear Sir/Madam, I, Alpesh Moradiya, was booked online ticket through GSRTC on 29th, Oct'14. My reservation booking as below. Date & Time : 29-10-2014 & 19:30 From : BHAVNAGAR To : AHMEDABAD CENTER BUS STATION Booked Seats : 1 Deducted Amount : 128.00(two times) Seat Nos. : 40 Passenger name : Alpesh Moradiya I didn't received any email as well as message related to the transaction for 1st time Seat No.31 but that time deducted Rs.128.00 but seat not booked so I tried 2nd time that time seat no.31 was booked so try to Book Seat No.40 so is it conform and...
Complaint comments Read comments Complaint category Travel & Vacations

GSRTC - Request for refund

User
 યતિન પટેલ on Oct 31, 2014
772 Rs/- Debited in my union bank of india peronal bank account on dated 21/10/14 but not conform my ticket for Journey. so please refund my money. My GSRTC registerd Mobile No- 9998018191 My GSRTC ergistered Email Address - yatin.patel2010@yahoo.in Regards, Yatin Patel...
Complaint comments Read comments Complaint category Banks

GSRTC - Bus was not reached to destination of Morbi to Ambala (Amran)

User
 Ravi Nimavat on Oct 30, 2014
Respected sir, On the day of 29th oct.2014 wednesday, we went to Ambala village near by Amran. The Morbi S.t. Depo has provided the bus from Morbi to Ambala. This is not a first time. Most of times, this route bus driver do not reach to the desired destination to Ambala Village. Then we have to go to Amran and we have picked the bus from there. When we asked the bus conductor for the complaint book, he replied that it is not having.moreoover conductor named Dinesh Joshi misbehaved with my wife. I m kindly requesting you to do proper on this case. I m attaching the ticket of yesterday...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - gsrtc volvo Wifi not working

User
 shalyo92 on Oct 29, 2014
Hello sir/madam, I am travelling from a'bad to baroda on 27th October, 2014 @8:45pm GSRTC volvo bus. Here wifi signal is there, but internet is not on. Thogh we are paying for the facilities like wifi & all, it is not working. Even the driver didn't know how to make wifi ON in bus. So I guess this problem must be prevailing since many months. Please look for the solution asap. Give contact whom I can complain for wifi related problems. Regards, Shalin V Shah Ahmedabad, gujarat...
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

GSRTC - MONEY IS DEBITED BUT TICKET CONFORMATION IS NOT GETTING VIA MESSAGE OR E MAIL

User
 Parth H Patel on Oct 29, 2014
I have booked my ticket with following detail, but I have not get any ticket conformation by e mail or message but money is charged from my axis bank account so refund me or give me new ticket conformation booking date: 29 oct 2014 journey date: 3 nov 2014 from: AHMEDABAD CENTRAL BUSSTAND to: JAMNAGAR TOTAL TICKET: 1 SEAT NO: 26 AMMOUNT: 185 SO MY HUMBLE REQUEST TO U SIR/MADAM PLZ REFUND ME OR SEND ME TICKET CONFORMATION AS SOON AS POSSIBLE USER ID: PARTH28394 EMAIL ID: PARTH283@GMAIL.COM MOBILE NO: 9998483509...
Complaint comments Read comments Complaint category Government Organizations

GSRTC - Booking Unsuccessful but money deducted

User
 dhru.3101 on Oct 27, 2014
I had bookd an online ticket from Ahemdabad Nehru nagar stop to Baroda Central Bus stop on 25th Oct. At the end of the transaction it showed tat the transaction has failed. But the money got dducted. So i went and collected a new ticket. after sometime i received the e-ticket for my transaction but no msg was received on my mobile phone. I need the refund for the online ticket thatI Booked...
Complaint comments Read comments Complaint category Public Transportation

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