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GSRTC Customer Care

Gujarat State Road Transport Corporation

Central Office, C/O Central Workshop GSRTC
Naroda
Ahmedabad District
Gujarat
India - 380001

Customer Care Phone Numbers and Contacts

Phone:+91 80 2676 7702
 
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GSRTC Complaints & Reviews

GSRTC - E ticket Refund - GSRTC

User
 choksirn on Oct 31, 2014
My complaint is that I booked 3 E ticket from GSRTC website. My date of Journey was 26/10/2014 from Surat to Ahmedabad in 2x2 AC Luxury class. My PNR no. is G7685912 and trip code is 0900SRTABDAC44. My total bus fair is Rs. 860/-. My Journey time was 9.00 a.m. On my travel date, I reached Surat bus station at 9.00 a.m. and inquired about my Ac luxury bus from depo incharge of Surat bus station. But depo incharge of Surat told me that AC luxury bus which you have booked was not come for some technical reason. He also told me that your reservation was confirmed in non AC bus and you might be travelled...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - money debited two times for 1 ticket conformation

User
 alpesh007 on Oct 31, 2014
Oct 29, 2014 Dear Sir/Madam, I, Alpesh Moradiya, was booked online ticket through GSRTC on 29th, Oct'14. My reservation booking as below. Date & Time : 29-10-2014 & 19:30 From : BHAVNAGAR To : AHMEDABAD CENTER BUS STATION Booked Seats : 1 Deducted Amount : 128.00(two times) Seat Nos. : 40 Passenger name : Alpesh Moradiya I didn't received any email as well as message related to the transaction for 1st time Seat No.31 but that time deducted Rs.128.00 but seat not booked so I tried 2nd time that time seat no.31 was booked so try to Book Seat No.40 so is it conform and...
Complaint comments Read comments Complaint category Travel & Vacations

GSRTC - Request for refund

User
 યતિન પટેલ on Oct 31, 2014
772 Rs/- Debited in my union bank of india peronal bank account on dated 21/10/14 but not conform my ticket for Journey. so please refund my money. My GSRTC registerd Mobile No- 9998018191 My GSRTC ergistered Email Address - yatin.patel2010@yahoo.in Regards, Yatin Patel...
Complaint comments Read comments Complaint category Banks

GSRTC - Bus was not reached to destination of Morbi to Ambala (Amran)

User
 Ravi Nimavat on Oct 30, 2014
Respected sir, On the day of 29th oct.2014 wednesday, we went to Ambala village near by Amran. The Morbi S.t. Depo has provided the bus from Morbi to Ambala. This is not a first time. Most of times, this route bus driver do not reach to the desired destination to Ambala Village. Then we have to go to Amran and we have picked the bus from there. When we asked the bus conductor for the complaint book, he replied that it is not having.moreoover conductor named Dinesh Joshi misbehaved with my wife. I m kindly requesting you to do proper on this case. I m attaching the ticket of yesterday...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - gsrtc volvo Wifi not working

User
 shalyo92 on Oct 29, 2014
Hello sir/madam, I am travelling from a'bad to baroda on 27th October, 2014 @8:45pm GSRTC volvo bus. Here wifi signal is there, but internet is not on. Thogh we are paying for the facilities like wifi & all, it is not working. Even the driver didn't know how to make wifi ON in bus. So I guess this problem must be prevailing since many months. Please look for the solution asap. Give contact whom I can complain for wifi related problems. Regards, Shalin V Shah Ahmedabad, gujarat...
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

GSRTC - MONEY IS DEBITED BUT TICKET CONFORMATION IS NOT GETTING VIA MESSAGE OR E MAIL

User
 Parth H Patel on Oct 29, 2014
I have booked my ticket with following detail, but I have not get any ticket conformation by e mail or message but money is charged from my axis bank account so refund me or give me new ticket conformation booking date: 29 oct 2014 journey date: 3 nov 2014 from: AHMEDABAD CENTRAL BUSSTAND to: JAMNAGAR TOTAL TICKET: 1 SEAT NO: 26 AMMOUNT: 185 SO MY HUMBLE REQUEST TO U SIR/MADAM PLZ REFUND ME OR SEND ME TICKET CONFORMATION AS SOON AS POSSIBLE USER ID: PARTH28394 EMAIL ID: PARTH283@GMAIL.COM MOBILE NO: 9998483509...
Complaint comments Read comments Complaint category Government Organizations

GSRTC - Booking Unsuccessful but money deducted

User
 dhru.3101 on Oct 27, 2014
I had bookd an online ticket from Ahemdabad Nehru nagar stop to Baroda Central Bus stop on 25th Oct. At the end of the transaction it showed tat the transaction has failed. But the money got dducted. So i went and collected a new ticket. after sometime i received the e-ticket for my transaction but no msg was received on my mobile phone. I need the refund for the online ticket thatI Booked...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - REFUND OF TICKET AMOUNT TWICE

User
 DIPEN.PANKHANIA on Oct 27, 2014
my self dipen pankhania have booked my ticket on 26 oct 2014 from VERAVAL to PORBANDAR for 27 oct 2014 . The amount of Rs 204 ( Rs 102 * 2 ) are deducted from sbi bank.TWICE ticket booked and twice amount of RS 102 & 102 deduct from my sbi bank account But there is no booking history of this available. Bus time: 6:00 to 09:20 from VERAVAL to PORBANADAR Email Id : dipen.pankhania@gmail.com contact no :- 9825740309 so refund my transaction. as soon as possible......
Complaint comments Read comments Complaint category Government Organizations

GSRTC - Money refund

User
 Dhiren Prajapati on Oct 26, 2014
Dear Sir, We booked 2 ticket from Vapi to Ahmedabad on 10/10/2014 and we journey on 22/10/2014 at 23:00 Hrs.. Our PNR no. is G7531086 and Trip code is 1501PNASGNHRNRV. Bus from pune swargate to Ahmedabad Nehru nagar, picked up place is Vapi bus station. We reached at Vapi bus station at 22:00 Hrs. On 22/10/2014. We enquired for bus to controller at vapi station, He told us “BUS WILL COME AT 23:30 Hrs AT BUS STATION”. But bus not came up to 00:00 Hrs. And controller locked the office and left for sleep. Then we enquired to VALSAD controller Mr. C. D. Mahajan, he inform...
Complaint comments Read comments Complaint category Travel & Vacations

GSRTC - GSRTC - Not getting Ticket confirmation mail & success Message

User
 jigneshvagh on Oct 21, 2014
I have some issues occurred after ticket booking, not getting Ticket confirmation mail & success Message The payment was cut from my account but not get confirmation of ticket My Ticket Reff Number is : GS1317744 Please reply ...as soon as possible.. Jignesh - 9979737130...
Complaint comments Read comments [1] Complaint category Government Organizations

GSRTC - ticket booking in two time debit money same seat Number.

User
 chauhan1992 on Oct 19, 2014
Hello sir, I have gsrtc ticket booking on 29/10/14 21:00 nadiad to reliance .in seat no 10 class express bus .one time ticket booking but e ticket print & confirm ticket message not recieve, so again same bus trip code :1715DHDRILEXP51..PNRno:G7627827 jny date 29/10/14.Dep time :21:00Hrs. Ticket booking in Rs 203 money ducted, so Two time same bus &same seat no. In 203 rs ducted . So please refund my amount. Regards Sagar chauhan...
Complaint comments Read comments Complaint category Other

GSRTC - Ahmedabad-Ukai Express bus supplied instead of Gurjarnagri

User
 aakash214 on Oct 19, 2014
I bought online tickets from gsrtc for travel from Baroda to SongAdh. Bus selected was Ahmedabad-ukai Gurjarnagri which leAves ahmedabad At 8:30 Pm. The probleM is the bus provided was not gurjarnagri as was booked but express in very pathetic conDiTioN. I paid for better quality bus but got very poor quality. Bus number: GJ18 Y 6067 PNR number of my booked tiCkets: G7601909 TripcoDe: 2030ADBUKIEXP51 HopE this complain goes into proper ears. Akash Agrawal...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - not stopping bus at sindbad station

User
 anujparikh on Oct 17, 2014
Hello..I am Kirc CLG student ...my complain is that the driver is not stopping the bus even though the stand is registered. The bus number is GJ.18.Y.2243. Plz take some action otherwise all students will have to take some action...hope u reply soon .. Thank u...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - My ticket is not booking

User
 Hetal Galani on Oct 16, 2014
my self hetal galani have booked my ticket on 16 oct 2014 from Ahmedabad center BSTN to DHOLA for 18 oct 2014 . The amount of Rs 129 is deducted from sbi bank. But there is no booking history of this available. reference no.:5396537IG00BTDOO5 bus time:9:00 to 13:20 from ahmedabad central bstn to dhola Email Id : hetalgalani@gmail.com so refund my transaction. as soon as possible...
Complaint comments Read comments Complaint category Travel & Vacations

GSRTC - Amount Deducted but ticket not booked in GSRTC bus

User
 jwalit_parmar on Oct 15, 2014
Hello, I booked the ticket from Ahmedabad to Porbandar in DAHOD-PORBANDAR(1500DHDPBREXP51) GSRTC bus on (15-10-2014). Amount of Rs. 450 got deducted from my icici bank account, but I didn't receive any email from GSRTC confirming the booking. My booking history doesn't show the booking of this ticket. My GSRTC reference number is : GS1289228 Please help sir to get my refund. My contact no is : 94273 84440 My email id : jwalit_parmar@yahoo.co.in Thanking you....
Complaint comments Read comments Complaint category Banks

GSRTC - ADDING NEW STAND IN ANAD TO NATHADWARA BUS

User
 sunil78692 on Oct 15, 2014
RECPECTED SIR, HERE I INFOME YOU YORU ANAND DEPOBUS WHICH ARE DAILY GOING ANAND TO NATHADWARA BUS IN THAT BUS THEAY HAVE NO STOP OF HARSOL. WE ARE DAILY PASSSSENER PLZ ADD HARSOL SATND IN YOUR BUS ROOT INSTAD OF UJEDIYA. SUNIL 8238973367...
Complaint comments Read comments Complaint category Business & Finances

GSRTC - didn't get e-ticket but charges were deducted from my account

User
 Chirag Tagadiya on Oct 12, 2014
Dear Sir/Madam. My Self chirag tagadiya . I just trying to book ticket from Ahmedabad to JASDAN for 19 October, 2014. While during on line payment transactions, My payment for 1 passenger r.s.153 Is deducted from Union Bank Account but My ticket is not booked and when I go to My Booking history I didn't find anything. So please help me to refund my transactions. Trip code are as below: Ahmedabad to Chamardi 1305KSNBGREXP51 Bus Timing is - 13:50 on 19/10/2014. My reference number is :- GS1281053 Can you suggest me what should I do Now? Please do needful. Hope you people get back to this issues...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Misbehaviour by Conductor

User
 arjun_baviskar on Oct 11, 2014
Dear Sir, I travelled by Bhavnagar Shirdi Express bus from Ankleshwar to Surat on 10th Oct. 2014 in the evening. When bus reached to Surat Bus maintenance depot, which is away from main bus stand, conductor asked Surat's passengers to alight their it self or seat into the bus, the bus is going for Diesel filling and it will take halhalf an hour to go in main bus stand. When i asked him to why not you first drop the passengers to main bus stand and then you can fill the diesel and go to your way. So, passengers time will not waste. Then he misbehaved with me and refused to give complaint book also....
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Irregular Bus

User
 Sunil0409 on Oct 7, 2014
Dear Sir, There is irregular bus from Khambhat to via Vadodara to via Zalod. The time of Bus from Khambhat is 6:15 AM. Always this route is Irregular. I talk to depo manager of Khambhat depo Mr. Vijaybhai. But there is no action from manager side. We are all Passenger doing a Service at Vadodara. Our service reach time is 09.00 am & 09.30 am. Please do the needful. I awaiting your reply...
Complaint comments Read comments Complaint category Employees

GSRTC - Refund Money

User
 Viral Kabra on Oct 6, 2014
Dear Sir/Madam. My Self Viral Shah. I just trying to book ticket from Ahmedabad to Rajkot for 7th October, 2014. While during on line payment transactions, My payment for 2 passenger 1404.00 r.s. Is deducted from ICICI Account but My ticket is not booked and when I go to My Booking history I didn't find anything. So please help me to refund my transactions. Trip code are as below: Ahmedabad to Rajkot- 0630ABDRJVLV46 Volvo Bus Timing is - 06:40 Rajkot to Ahmedabad- 1630RJTABDVLV46 Volvo Bus Timing is- 16:30 This is the transactions details - 1 06/10/2014 BIL/000658154251/Bill Desk/GSRTC_MICI350 Dr. 1,...
Complaint comments Read comments [1] Complaint category Public Transportation

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