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GSRTC Customer Care

Gujarat State Road Transport Corporation

Central Office, C/O Central Workshop GSRTC
Naroda
Ahmedabad District
Gujarat
India - 380001

Customer Care Phone Numbers and Contacts

Phone:+91 80 2676 7702
 
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GSRTC Complaints & Reviews

GSRTC - DELAY IN BUS

User
 Nikunj Thaker on Aug 27, 2014
I HAD BOOKED FOLLOWING TICKETS FROM BHUJ TO RAJKOT & RAJKOT TYO JUNAGADH FOR 14.08.2014. FROM BHUJ TO RAJKOT, IN MANDVI-RAJKOT GURJARNAGARI & FOR RAJKOT TO JUNAGADH, IN MANSA-SOMNATH GURJARNAGARI. THE BUS FROM MANDVI TO RAJKOT CAME LATE BY 15 MIN. AT BHUJ. BUS WAS 'EXPRESS' INSTEAD OF 'GURJARNAGARI'. IT REACHED AT RAJKOT AT 12.20 AM OF 15.08.2014, INSTEAD OF 21.20 PM OF 14.08.2014. DUE TO TOO LATE ARRAIVAL AT RAJKOT, I MISSED MY NEXT BUS TO JUNAGADH DUE TO 3 HRS LATE. I HAD PURCHASED TICKETS BY CONSIDERING 1 HR. GAP BETWEEN TWO BUSES. I HAVE TO TRAVEL BY EXPRESS BUS WITH MY FAMILY...
Complaint comments Read comments Complaint category Travel & Vacations

GSRTC - Refund not received

User
 jp vaghela on Aug 25, 2014
Respected Sir,

Myself Bhupendra G.Vaghela and I am here to inform you about the refund of my m-Ticket cancellation held on the following dates: 17th July 2014 and 18th July 2014, the refundable amounts were Rs.980 and Rs.922 respectively ; with the trip code :2000PANDIUEXP51 and PNRno:G6957692 ; the amount of these cancellation has not been received till today's date[25th August 2014] .

I hope this information may help you to know about the reason for which i have not received the refundable amount .

Below is a screen shot of the booking history...
Complaint comments Read comments Complaint category Travel & Vacations

GSRTC - Delay in Refund of Fail Transaction of E-ticket

User
 Darshan Kamleshbhai on Aug 22, 2014
Hello Sir/mam, I have Booked My E-ticket For Ahmedabad To Damnagar, in BUS ROUTE Bapunagar to Gariyadhar on 25th August, 2014.But Transaction was failed.I have Phoned on your Complain number They Told me that u will Receive your Refund in 21 days but Still Toady, 22th August, 2014 I haven't Received it. So Plz Take Seriously.and Refund me as fast as Possible... My Username of GSRTC account is :- DARSHAN-87 Thanks....
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Complaint for bus driver and lady conductor

User
 Kirti1987 on Aug 21, 2014
p { margin-bottom: 0.25cm; line-height: 120%; }


Hu KALOL thi chu
ane kalol taluko lage che and dist.gandhinagar lage che, Maru Naam
Girish Solanki 6e. Hu ek dar roj up-down karto ek musafar chu pan
hamna 20 divas thi amne bus ni khub j taklif pade che, karan ke
morning ma (8:00am)MEHSANA – SARKHEJ BUS stand upar ubhi rakhta
nathi ane kyarek koi utarnar passengar hoy to proper stand par ubhi
rakhta nathi ane stand ni thode agad-pasad ubhi rakhe 6e ane biji
babat ae ke bas khali hova chata pan ubhi rakhta nathi karan ke...
Complaint comments Read comments Complaint category Employees

GSRTC - Bus departed 10 minutes early from its time.

User
 vimaldhaduk on Aug 20, 2014
Bus went 10 minute early from its time.
Respected sir,

My Ticket details

PNR Number:G7170376
Journey Date: 18/08/2014
Journey From:PANELI
Journey To: AHMEDABAD CENTRAL BUSSTAND
Trip Code: 2131JJPUNJEXP51
Departure Time: 21:45 Hrs.
Class: EXPRESS
Pickup Point: JAMJODHPUR
No. of Seats:1
Platform No:2
Service From: JAMJODHPUR
Service To: UNJHA

As mention above bus departure time is 21:45 and actually bus went at 21:30 from Paneli. So bus went 10 minutes early from its time.
Complaint comments Read comments Complaint category Travel & Vacations

GSRTC - Too Slow speed and rude behaviour of driver and conductor

User
 pavanshah202020 on Aug 19, 2014
I picked the bus from Ahmedabad central bus stand for Indore @ 07.30 a.m.(Bus Detail- GJ 18 Y 8413) to reach Dhar, a mid station before Indore. Now 6.45 a.m was the actual time for departure, but it departed @ 7.30. and 16.20 p.m is the arrival time for Indore. But @ 16.20 p.m it is just near around Rajgadh which is 104 km away from Indore. and the problem is its Express bus but still its speed is near about 20-30 km per hour. Driver said this is speed limit set by authority. Even driver and conductor both are not in uniform. There is nothing left in First Aid box. Complain box is open and there...
Complaint comments Read comments Complaint category House, Apartment Rental

GSRTC - Booked e ticket, bus never came, money deducted, how to get refund

User
 nilzkul on Aug 15, 2014
I booked ticket for saputara and pickup point was mentioned CTM-Expressway, bus timing was 11 pm departure time from central bus stand.. I reached CTM busstand at 10.30 but my bus didn't came. Tried to contact geeta mandir busstand, all were not reachable. Waited till 2 am, my bus didnt come. Hate GSRTC service. I want my refund!!!...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Makarpura new bus depot

User
 naresh modi on Aug 14, 2014
GSRTC buses, which is coming from south Gujarat has not allowed to picked up passenger from Makarpura new ST depot situated in vadodara due to no fair listed in their ticket machine even after informed all south Gujarat's ST depot by vadodara depot. Due to this reason people are suffering to get the bus from central depot....
Complaint comments Read comments [2] Complaint category Public Transportation

GSRTC - Rude behavior of bus driver and bus conductor to passenger

User
 harshaddalal on Aug 9, 2014
I am harshad dalal working in corporation bank kadi branch .Me and others staff of various companies staff is doing daily updown from ahd to kadi st bus at 8 to 8:15 am towards kadi on this time only one local bus availabel to kadi, our complaint is that bus no.Gj-7008 ahd to jotana bus via kadi late up daily undue delay for thier timing.Bus conductor name khodabhai behaviour is not good towards the passenger and rude talking with passeger. In bus depo after bus has just stare and.Even passenger is very closed to the bus he is not open the door the st bus and closed the door even passenger run away...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - S.T.Bus Not Regular And more Than cancel Schedule

User
 Rajesh Ninama on Aug 6, 2014
Dear sir, I am daily Up Down jahalod To Godhra and Godhra to jhalod. Pls Note My Complaine .Godhra To Jhalod (Local Night)Bus Time 06:15 Pm But Bus Rout cancel Any time .Late. Driver Not availabal.Bus not Availabal .Break down .many reason shows Countroler.many passenger Apset ...So Pls This bue right and Regular......
Complaint comments Read comments Complaint category Other

GSRTC - Not Pick-up stand stay in Dehgam To Ahmedabad, Dehgam G.E.B.Bus stop.

User
 panchalb11 on Aug 4, 2014
Dear Sir, i have post the complaint for Dehgam (Dist.gandhinagar) bus depot. Last three month i faces this problem but not any complaint for HO. but this time is over in mind. GSRTC Buses running on Dehgam To Ahmedabad route are not stopping local, specially MODASA TO Ahmedabad bus driver at GEB bus Stop.This thing is happening since 3 month.Please take a look on this matter.Because we are having very much trouble & not any action for dehgam bus depo. pls. sir i spaecially request. From, Bhavesh Panchal +91 9173537383...
Complaint comments Read comments Complaint category Travel & Vacations

GSRTC - safety issue

User
 sonu48248 on Aug 4, 2014
Hi, This is to noted that in gsrtc all drivers using mobile while driving bus, as its an subject matter of sequrety or charging rent as high of super express, This bus is disa to thard & driver is using mobile since last half and hour Call is continue...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Ticket not booked money deducted

User
 Ishan Bandhara on Jul 29, 2014
Dear Sir, Greetings...!!! As per the subject i had booked ticket of Vadodara to Ahmedabad dated 25/07/2014 ticket was not booked and Rs. 434 was deducted till 29.07.2014 refund is not received for the same. Traveling person Hemant vyas Rahul Patel Please do the needful as soon as possible. Following is my mail id please revert soon ishanblueship@gmail.com...
Complaint comments Read comments Complaint category Other

GSRTC - Non Availability of the GSRTC Bus between Nadiad to Palitana & Bhavnagar

User
 B Trivedi on Jul 17, 2014
Dear Sir This to draw kind attention to GSRTC authority that there not just a single bus service of GSRTC from Nadiad to Palitana & to Bhavnagar, as there are lots of Students are traveling as well as jain people visits Palitana regularly. It's our request to start at least one or two bus services betweem these destinations. Presently all passengers have to either go to Ahmedabad or go to Tarapur for the bus service, which is very difficult, particular for the aged & disable passengers. Expecting kind co-operation in the matter. Thanking you Bhagirath Trivedi Nadiad 9825951682...
Complaint comments Read comments Complaint category Other

GSRTC - Educational buspass

User
 Gaurang Oza on Jul 16, 2014
Dear sir,
As per subject. In Mehsana bus, there is very long que for getting buspass. at the offfice only one window to get pass.
Also not sufficiant staff for this section.For getting buspass, student has standing in que 7 AM to 3pm . Today nobody has time, Mostly for student who is future of our country. This is my personal request to creat new window . for buspass.
GAURANG OZA...
Complaint comments Read comments Complaint category Education

GSRTC - Service has been canceled, but till date money is not credited

User
 pratik1186 on Jun 4, 2014
I have booked a ticket by gsrtc official website as on date 19/05/2014 Journey date 19/05/2014 from gandhinagar to surat, but, at a journey time, sleeper coach bus cancelled due to some technical problem, and conductor told me, your e ticket was automatically cancelled, now you get new ticket and do journey in express bus, your e ticket money will be credited in short time in your account, but till this date money was not credited in my account so please checked it and do needful for this.

Thanks & regards,
Pratik Patel
Ticket booked date : 19/05/2014
Journey...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Refund for the canceled bus

User
 djsmarter8 on Jun 2, 2014
Hello, I, Dhaivat Shah had booked a ticket from Surat to Ahmedabad central bus station on 1-6-2014 in AC luxury bus @ departing from surat @ 1.pm.. My PNR no is G6764295 and trip code is 1300SRTABDAC44 with OB reference no. GS1061453. My seat no. was 10.. Due to some reasons the bus was cancelled and Í had to buy another ticket of VOLVO bus departing @ 2.30 pm from surat.. I have not got any refund for that Cancelled bus...So kindly refund me the due amount..
Thanking you in anticipation..
Dhaivat Shah.....
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Bus not Stop at sand to Pick up passenger frm devgadh baria morning.Morbi bus no.7086

User
 Dhaval2210 on May 29, 2014
Dear all, i would inform u and complaint that as morbi bus no.7086 is departure from devgdh baria at 8:00am andt toady this bus is not stop to pick up passengers at old ice factory chowkdi and this is happen every time and every day and exept only this morbi bus every bus is stop bus to pick up passangers but only morbi bus not stop at old ice factory stand and also not stop some times at adiwasi chowkdi. we are up down every time face this problem and not managed our office time. me mr dhaval and my neighber mr dinesh is also face same problem... we have faith in gsrtc services but some this kind...
Complaint comments Read comments Complaint category Other

GSRTC - not refund

User
 Brijesh wadhavana on May 29, 2014
Sir, I used to up down from ahmedabad to vadodara by express bus and the fare for that is Rs.114 and for that people give Rs.115 and more but the ticket vendor officer seating in the ticket selling counter does not refund Rs.1 saying no change or no chhuta. this happens both at vadodara and ahmedabad ticket offices.This is a complaint kindly do something for people hardworking earned money....
Complaint comments Read comments Complaint category Employers

GSRTC - E regular bus

User
 HS Rana on May 26, 2014
E regular bus ( Ahmedabad To Varna ( Via- Anand nagar, ujala, changodar, bavla, Dholka) )
E Regular bus

ahmedabad to varna night bus bahu j aniyamit thai gai che. jethi kari ne musafaro ne bahu taklif thay che. ek week ma 3 var
rout cancel karva ma aave che. Saturday night sunday savar ma sunday night ma and monday savar ma bus aavti nathi aathi service pass hova chata bhada bhari ne dholka aavu pade che aaje me comlain book ma complain kari che complain no 75172 che and bus na aava thi changodar thi varna java ma bahuj muskel thay che depo mathi vyajbi javabo malta...
Complaint comments Read comments Complaint category Travel & Vacations

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