Follow us
Log in        Register
     
 
GSRTC Logo

GSRTC Customer Care

Gujarat State Road Transport Corporation

Central Office, C/O Central Workshop GSRTC
Naroda
Ahmedabad District
Gujarat
India - 380001

Customer Care Phone Numbers and Contacts

Phone:+91 80 2676 7702
 
Go to GSRTC:    Facebook      

GSRTC Complaints & Reviews

GSRTC - Cancellation refund

User
 Ashok Vasava on Mar 25, 2014
I book ticket on 23/3/2014 for 26/3/2014 ankleshwar to ambaji but accidently i have to cancel ticket on 24/3/2014 now i can't get refund pnr number: g6280948 journey date: 26/03/2014 journey from: ankleshwer journey to: ambaji trip code: 2000srtamjslp15 departure time: 21:15 hrs. Class: sleeper pickup point: ankleshwar gidc platform no: service from: surat service to: ambaji no. Of seats: 2 seat no/s: 4, 5...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Bus doesn't stop at gandhinagar Ch-0 bus station.

User
 mineshkalal on Mar 12, 2014
Dear Sir, I am service person and daily travelling in State transport point bus from Ahme.(Viratnagar via naroda) to Gandhinagar in morning and Gandhinagar to Ahme.(Viratnagar via Naroda) in evening. My evening time for catch the bus at the time of 6.15 pm. and my bus pass is Ah. to Ch-0 Gandhinagar via Indra-bridge, so there was no other option for going to Ah.(Viratnagar) without point bus because my pass is only for Point bus and Saheri bus.Three buses likewise Viratnagar, Odhav and krisnanagar point buses pass away from Ch-0 Gandhinagar bus station with few passengers and does not stop at...
Complaint comments Read comments Complaint category Government Organizations

GSRTC - E-Ticket on gsrtc.in Refundable value not credited in my account

User
 pratik1186 on Feb 24, 2014
1. PNR Number : G6047808
2. Date of Booking: 12/02/2014
3. Journey Date : 14/02/2014
4. From Place : GANDHINAGAR
5. To Place : BARDOLI
6. Total Fare : Rs. 329
I have cancelled my above E-ticket on 13/02/2014 but till today refundable amount is not credited to my account.
So. i request to you please refund my amount in my account....
Complaint comments Read comments Complaint category Government Organizations

Gujarat State Road Transport Corporation - Disorganized ticket window and misbehavior with passenger

User
 drsoni76 on Feb 3, 2014
Dear Sir / Madam

My Name is Ramesh Nagindas Soni and I am 57 Years Old from Maninagar - Ahmedabad.
My Contact Number is : 09876546080.

I have very painful experience at "Bhavnagar Gujarat State Road Transport Corporation's Ticket Window"
I went to the same place with my Wife for Ticket Reservation in Advance from Bhavnagar to Ahmedabad on 03.02.2014 at 11.30 a.m.

There is no any information board or anything where passenger can understand, from where he/she has to stand from Reservation Ticker.
Although no indicator...
Complaint comments Read comments Complaint category Government Organizations

Gujarat State Road Transport Corporation - cancellation and irregularity of bus

User
 Mahesh Gopal on Jan 22, 2014
Sir,
I am student of Nirma University. I am from Bavla. I am daily up-down from Bavla to Nirma. My college time is 9 am. There is no direct bus from bavla to gandhinagar at this time. The buses from Sarkhej to G'nagar not stop the bus at nirma and also in return they not stop bus at nirma. My all friend which are from gandhinagar can easily up-down from nirma to G'nagar. The buses stop both time for G'nagar students. I have pass of GSRTC bus though i daily purchase ticket in AMTS. Please Sir take action about it.
And one thing sir At Bavla the Bus BAVLA-DAHEGAM bus...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Refund of Ticket cancellation

User
 Mehul Vaddoriya on Jan 7, 2014
I was Cancelled my ticket on 4 Jan 2014, But Not Refund given By GSRTC Ticket Detail Related My Journey PNR No. : G5819795 Date of Journey : 04/01/2014 Transaction Details: GUJARAT ST ROAD TRAN C ransaction Rs : Rs. 319.00(DR) Place : Gandhinagar to Surat(time 23:05) My UserID : mehul664682 I am very much warred about same. Please do the needful. Thanks & Regards, Mehul Vaddoriya +919099288846...
Complaint comments Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation - non-receipt of ticket cancellation amount

User
 Singhkbhav on Dec 18, 2013
I booked two tickets in Gujarnagari Express originate at 14.30 hrs from Baroda. Tickets were booked on 02/12/2013 for Journey from Baroda to Bhavnagar on 09/12/2013 (pnr No. G5652310). The tickets were cancelled on 05/12/2013. The refund amount indicated at the time of cancellation Rs. 228/-. Till date the amount has not been credited to my account. Kindly arrange to deposit my refund amount in my account earliest. Regards, Kripal Singh...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - GSRTC money refund as tickets not booked, yet balance deducted.

User
 arun2210 on Nov 26, 2013
Respected sir/madam, My self Arun Chaudhary, who had booked a ticket from Nehrunagar to Baroda on 15/11/2013 (VOLVO CLASS). The transaction got failed two times. And a message appeared of failed booking. Then gain i booked on 17/11/2013. I got reservation voucher on my mail. But the money deducted form my account was 3 times. A sum amount of Rs. 224 was deducted three times instesd of one. Do let me know the refund policy. PNR No. is G5529107 for which i paid Rs. 224 through my State Bank Of India credit card. But amount was deducted two times more. Do let me know for refund. In my GSRTC e-ticket...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - E ticket booking failed refund amount

User
 arvindpargi on Nov 17, 2013
dwarka-ambaji sleeper bus booking date 14/11/2013 seat - 2 journy- jamnagr to ahmedabad amount - 576 status - time out problem amount debited and ticket is not booked bank - corporation bank ref, no.- 00220121114076567358 remark- new ticket booking and journy jamnagar to ahmedabad. pls refunded amount in my acount. Arvindpargi 9909418283...
Complaint comments Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation - refund

User
 master6998 on Nov 16, 2013
pnr no G5452092. DATE OF JOURNY 14/11/13.VIRPUR TO SURAT.RS-359.GSRTC SLEEPER BUS AT DHARMPUR DEPO. MY START POINT VIRPUR YOUR BUS IS TOTALLY DIFFICULTY NOT STARTED PROBLEM. BUT RAJKOT DEPO MEMEGER NEW LOCAL BUS PROVIDED, NOT A SLEEPER COACH BUS PROVIDED. SO I AM TIERED JORNY FROM VIRPUR TO SURAT .SO MY REFUND CREADITED IN MY ACCOUNT....
Complaint comments Read comments Complaint category Government Organizations

GSRTC - 9913846495

User
 saeedpatel77 on Nov 3, 2013
was traveling from barroda to bhujin bus surat-bhujof baroda depot and pnrG5327314 get in the bus at 21:20 pm from BARODA.The conductor slap me without reasonable issue and didn't give me complaint book for complaint. So, i argue you to take action against the conductor of above mentioned bus. MY MO NO 9913846495...
Complaint comments Read comments Complaint category Government Organizations

GSRTC - canceled tickets refund

User
 rasik.com on Oct 7, 2013
dear sir, I was booked 3 tickets from surat to satlasna for the travel on 01/11/2013 in GSRTc online booking .due to some inconvenience i was canceled my tickets on same day was 12/09/2013.web page shows your ticket was canceled and you will get the refund rs 541/-.i waited up to 25 days but still i cant get any refund from gsrtc.there was no contact and customer care service in gsrtc online booking.please conside my complaint and refund in my denabank debit card. here i am sending my details of tickets. User id-rasik.com Name- Rssik Mevada PNR NO.-G5118176 Mo.-8401826392 Email-rvm46295@gmail.com...
Complaint comments Read comments Complaint category Other

GSRTC - DON'T GIVE INFORMATION ABOUT THE ROUTE OF THE BUS ON PHONE

User
 SANDIPMOTA on Oct 7, 2013
I AM TRYING TO KNOW THE ROUTE OF BUS TO BOOK TICKET TO GO IN KUTCH SO THAT I CALL ON 079-25463382.

THE OPRATOR SAYS THAT WE HAVEN'T ANY DETAIL TO SAY YOU

I AM CALL TO THE STATION OF AHMEDABAD IT IS THE LARGER STATION OF GUJARAT AND THEY HAVE ALL INFORMATION ABOUT THE BUS AS WELL AS THE ROUTE FROM THE BUS IS GOIN RATHER THEN THEY REFUSE THE GIVING INFORMATION AND CUT THE MY PHONE...
Complaint comments Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation - e-booking failed and fare is debited from my account

User
 BBHAVNA on Oct 5, 2013
Dear Sir/Madam, My complaint is that I booked two E ticket from GSRTC website. My date of journey on 07/10/2013. Starting point is : BARODA. My journey is from BARODA to RAJKOT in express bus service. My journey time is 4:45 AM from BARODA. My NO. GS707460. So my complaint is when i booked the ticket the bus fare is debited from my account but i didnt get my ticket booking. I So my 164/- Rs is cut for 1ticket and I didn't get refund from the GSRTC SERVISE. So in my case I would like to get the refund into this case in my bank account. Thanks, BHAVAN BANKER....
Complaint comments Read comments Complaint category Banks

Gujarat State Road Transport Corporation - RESERVATION

User
 bipin brahmbhatt on Aug 21, 2013
YESTERDAY ON 20-08-2013 I HAVE TO TRAVELLING THROUGH GUJARAT STATE TRANSPORT SERVICE IN BUS PALANPUR TO ANAND , I HAVE BOUGHT RESERVATION TICKET FROM MEHSANA BUS STOP ON 19-08-2013 , FOR SEAT NO. 10 FROM MEHSANA HIGHWAY TO ANAND . BUT CONDUCTOR WAS NOT TAKING RESPONSIBILITY FOR RESERVE SEAT & I HAVE TRAVEL IN STANDING POSITION DUE TO OVER LOADED BUS...
Complaint comments Read comments Complaint category Travel & Vacations

Gujarat State Road Transport Corporation - Refund E - Ticket Reservation

User
 solankibv84 on Jul 28, 2013
Dear
Sir/Madam,

My complaint is that I booked two E ticket from GSRTC website. My date of journey on 23/07/2013. Starting point is : Dahod. My journey is from Dahod to Ahmadabad in express bus service. My journey time is 4:00 AM from Dahod. My PNR No is :G4877815. So my complaint is when I reached there on Dahod Bus stop and inquired for the respected bus, then suddenly Depo Incharge of Dahod told me that, this ticket which you have booked for 4:00 AM bus, No bus is this time in Dahod depo , this route bus is not start in 4.00 AM time. If this bus is bus is not start in 4.00...
Complaint comments Read comments [1] Complaint category Public Transportation

Surat GSRTC - Bus Service Make me in Risk

User
 vijay9898310351 on Jul 20, 2013
Sir
I was came from Madgaon to Surat by Rail. Surat Railway stop about 1 am night Date 20/07/2013.
I go to Surat Bus Station to go for my home in KADODARA.
on inquiry table said me that i can sit any of bus going Via Bardoli.
about at 2 am the bus of Shirdi came and i sit. Bus left surat Station.
After 20 Minutes conductor came for ticket and i asked for Kadodara.
but the conductor is not ready to drop me at kadodara becoz he said its express bus.
I request to make ticket upto Bardoli. but i need to stop at kadodara.
but the conductor is...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Using Abuse Word during Inquiry

User
 jigarswami on May 19, 2013
Dear Sir,
I am working in Vadodara as a electrical Inspector. I am from PATAN (N.G). I tried to book online e ticket. During process deduct my amount from account but ticket not booked. This problem informed on GSRTC help no.9998948046. After i went to PATAN bus station on 19 May 13; 3:00 PM for ticket booking but all offices shut down. In one room some employee are seating but room's door is closed at inner side. I talk to him for ticket booking but he replies in bad language like today is Sunday so booking is not open and booking officer is not present so not possible and speaks loudly....
Complaint comments Read comments [1] Complaint category Public Transportation

GSRTC - Refund for non service of bus ''Nadiad-Rajkot on 10/05/2013"

User
 hariomPandya on May 11, 2013
Respected Sir,

I bought a ticket of the bus ''zalod-jasdan"
My Details are :
PNR Number : G4466871
Journey Date : 10/05/2013
Journey From :NADIAD
Journey To : RAJKOT
Trip Code : 1730ZLDJSDEXP51
Departure Time : 23:45 Hrs.
Class : EXPRESS
Pickup Point : NADIAD
Route No. : 2
Service From : ZALOD
Service To : JASDAN

However on the travelling date i.e 10/05/2012 at 11:45 pm bus was not come till 02:30 am...
Complaint comments Read comments Complaint category Government Organizations

GSRTC - Refund Ticket

User
 fenildoshi2510 on May 2, 2013
Dear Sir/Madam,

Myself Miss. Dhruti Shah, want to inform you about i have booked e-tickets from my ID "dhrutishah46" and transaction was done successful but due to some reason i did not got e-ticket.The amount of Rs. 214 was deducted from my HDFC Bank Account Net banking.I request you to help me to get my refund as soon as possible.I am giving the particulars regarding my transaction below. I complaint for second so please help.

Name: Dhruti Shah.
User Id of GSRTC a/c: dhrutishah46
E-mail Id.: dhrutishah08ce89@gmail.com
Date of Booking:...
Complaint comments Read comments [1] Complaint category Travel & Vacations

Share with Others

  
  

Recently Discussed
GSRTC
GSRTC failed to provide the sleeper coach
GSRTC
E-ticket refund
GSRTC
REFUND NOT RECEIVED
Gujarat State Road Transport Corporation
Disorganized ticket window and misbehavior with passenger
Gujarat State Road Transport Corporation
Online e-ticket booking failed from GSRTC website and amount was deducted from my account