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GSRTC Customer Care

Gujarat State Road Transport Corporation

Central Office, C/O Central Workshop GSRTC
Naroda
Ahmedabad District
Gujarat
India - 380001

Customer Care Phone Numbers and Contacts

Phone:+91 80 2676 7702
 
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GSRTC Complaints & Reviews

GSRTC - Non Booking of Tickets even after money transaction

User
 bipinshah4india on Feb 28, 2015
Dear Sir, I have book ticket from Ahmedabad Nehrunagar to Baroda Central Bus stand for 1.3.2015 at 11:30 am booked on 28.2.2015 at 6:30 pm. The amount is deducted from the account and ticket is not booked even pnr also not received, no sms, no email received Kindly do needful on urgent basis for money refund of Rs 442/- for 2 persons ticket Mr Bipin Shah Mob-9824168013 email-bipinshah4india@yahoo.co.in...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - POOR SERVICE & POOR BUS QUALITY &POOR STAFF

User
 JIGNESH PATEL83 on Feb 25, 2015
HI I JIGNESH .I WRITE MY COMPLAIN TO GSRTC .IF ITS APPLIED ITS GOOD FOR OTHER TRAVELERS.I BOOK A TICKET FROM ON LINE RESERVTION COUNTER VADODARA BUS STAND.BUS ROUTE SURAT TO MAHUVA &RETURN TICKET MAHUVA TO SURAT.JOURNEY DATE 24/02/2015 TIME 00:30.I REACH AT 11:30 VADODARA BUS STAND.I SEAT &I ASK FOR BUS TIMINGS .I GOT ANSWER FROM STAFF ALL BUS CAME FROM SURAT WAS LATE 1&HALF HOUR. STILL I UNDERSTAND SITUATION .BUT BUS CAME 03:00 CLOCK THAN I AM ANGRY .AS USUAL I SEAT IN BUS. CONDITION OF THIS BUS WAS PATHETIC .SEATS ARE NOT CLEAN AT ALL OR NOT WORKING CONDITION.THE BUS CONDUCTOR DONT...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Fare

User
 M J Nagar on Feb 25, 2015
પરન્તુ મને ભાડા માટે થોડી ફરિયાદ છે જો હુ અમદાવાદ - નદાશા ની બસ માં મુસાફરી કરુ તો અમદાવાદ થી અંબીકાનગર ના ૩૨(બત્રીસ) રુપીયા ભાડુ લે છે પરન્તુ જો હું અમદાવાદકડી ની બસ મા મુસાફરી કરુ તો તેમા ભાડુ રુપિયા ૨૮(અઠાવીસ) લેવા માં આવે છે.તો સવાલ...
Complaint comments Read comments Complaint category Other

GSRTC - Refund My Money

User
 jayeshmali on Feb 24, 2015
Dear sir, my self Jayesh Mali. I am booked online ticket through GSRTC on 31 jan'15. And i cancel ticket on that date.My reservation booking as below. Date & Time : 01-02-2015& 09.30a.m. From : DEESA to RAJKOT CENTRAL BUS DEPO. Booked Amount : 221.00 PNR No-G8584424 Passenger name : Jayesh Mali .My e-ticket is not generated and Rs.221.00..I am allready cancel ticket on 31-02-2015. I request you to help me to get my refund as soon as possible. Kindly be needful in the matter. Contact No... 9723098847. e mail id : jayeshmali011@gmail.com. Best Regards, Jayesh Mali...
Complaint comments Read comments Complaint category Other

GSRTC - Frequently cancelled sleeper bus

User
 nmsharma007 on Feb 24, 2015
I am regular traveller from ahmedabad to surat in GSRTC sleeper bus since last three years. It has been notice from last two to three months that some sleeper buses are cancelled due to accident, reschedule for other trip or under maintenance but online booking remained continue for the same. Recently example of META TO SURAT sleeper bus is under maintenance but still online it is showing and booking also continue. Many people like me have booked and suffered. It is creat bad impression of GSRTC and its service. Here I have been attached recent travel ticket for the same which I have suffered for...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - online booking problem

User
 himanshu vasani on Feb 23, 2015
my name subhash kathiriya. my email id is skathiriya22@gmail.com i have book a ticket in gsrtc and my balance was credited but no confirmation or no pnr number was send to me and my money is deducted and now nobody is responding or tackingaction on it.so i requset u to pls improve yourdepartment of online booking .pls do something....
Complaint comments Read comments [1] Complaint category Public Transportation

GSRTC - we are being cheated.

User
 harikrushna1 on Feb 21, 2015
Hello I am a very young man wants to complaint against santrampur depot... Reason: I'm from ditvas village of kadana taluka of mahisagar district As we travel from ditvas to modasa in any santrampur depot bus we are charged for 70 km distance for this. But as per net search the distance actually is 58 km only Thus it is unfair ......
Complaint comments Read comments Complaint category Government Organizations

GSRTC - booking problem

User
 tausifamin on Feb 21, 2015
i have book a ticket in gsrtc and my balance was credited but no confirmation or no pnr number was send to me and my money is deducted and now nobody is responding or tackingaction on it.so i requset u to pls improve yourdepartment of online booking....
Complaint comments Read comments Complaint category Other

GSRTC - Very poor online reservation system. It causes great loss to customers

User
 saurabh221290@gmail.com on Feb 19, 2015
Dear Sir / Madama, I am trying to book Online ticket from Ahmedabad Central Bus Stand to " Zadeshwar-X " vide trip code 1310ABDSRTEXP51, However after entering passenger details the further process is not taking place because in your site Drop off point is appearing blank. For this problem, when I talked to your customer care on 1800-233-666666 .. I got answer that it would take minimum 48 hours to resolve that problem and hence i can not book ticket. I think it was very pathetic answer and it raises serious questions on your working Capability and Support Services. It clearly shows your poor...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Regarding to changing bus time

User
 DRM on Feb 16, 2015
Respected sir, We are coming from panthawada in our route there are only two busses in the morning...and sir bus time didn't suit to our college time so sir we can't reach our college at a time... So sir we request you to change our first bus time of gundri(satsan)-palanpur... We request you that bus time will be 20 minute early from regular time... We hope that you will understand us and solve our problem... Thanks... Email-drmakwana009@gmail.com...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - GSRTC - Bus left 5 min advance in time from bus station

User
 moradiya166 on Feb 16, 2015
I had booked 4 ticket an online ticket on gsrtc website for travel from ahmedabad central, ahmedabad to bhavangar. The bus departure was scheduled at 7:00pm but it departed from ahmedabad central station at 6:55 pm. When I reached the station with my family, the person at the counter told me that the next bus is at 7:45pm and the earlier one departed on time. I felt cheated. But had no other alternative, had to purchase another ticket for 7:45 pm bus !! the trip details are attached below for kind reference. I want my rs 524 back, with a message to the gsrtc guys that they cannot fool the general...
Complaint comments Read comments Complaint category Government Organizations

GSRTC - E-refund

User
 Snehal Punjani on Feb 14, 2015
I Snehal D. Punjani, i tried to book tickets on date 13-feb-2015 from baroda to jamnagar in sleeper class. My money deducted from my bank account but i didn't get any tickets confirmation msg or mail from GSRTC. i didn't get ticket. It deducted two times Rs. 726. total ammount is Rs. 1452.00 . My PNR number is GS1600502. so please refund it. Thank you....
Complaint comments Read comments [1] Complaint category Banks

GSRTC - Bus service related

User
 Gautam Raval on Feb 11, 2015
Hello, We are facing problem From 2 month, Kadi depot bus Maharajpura-kadi-Ahmedabad, This bus is coming late everyday evening time form ahmedabad. we are complaint to driver, controler and depot manager but problem not slow. All are provide differnt reason but not slow problem.so, please take some action and slow our as soon as possible. Regards, Gautam Raval 9712928358...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Lack Of Bus Frequency

User
 CHIRAG LADOLA on Feb 10, 2015
Hello Sir My Self Chirag And I Am A Regular Passenger OF Your GSRTC from MEHSHANA TO AHMEDABAD, my pick up stand is Incometax (Ahmedabad) At the time of evening 7.00 pm to 7.30 pm. I have observed from last 4 month there is lack of buses come from ahmedabad to mehsana route At the same time and there were bunch of travelors awaiting of mehshana side buses but 7.00 pm to 7.45 pm at least 2 buses passes from income tax stand. i humble request to you sir plz make arrengement of buses in between time of 7.00 pm to 8.00 pm regular office day. because we are very ambarsing from bus irregularity. Warm...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Regarding ST Bus Timing change.

User
 saurabhdarji on Feb 5, 2015
Hello Sir, Myself Saurabh Mahendrabhai Darji, from Petlad. I am daily up and down from petlad to ahmedabad. we are reach between 09.50pm and 10.00pm at nadiad. And Nadiad to Petlad Local Bus time is 09.40. So, we are missed for that bus. So we have to waiting for an hour for Patan-Petlad. bus. And one more thing, Patan-Petlad bus is not coming right time at 10.15pm. So, we are facing this problem. We are heatly requesting to you, Please change Nadiad - Petlad local bus time 10.00pm instead of 09.40pm. We hope solved this problem as soon as possible. With Regards, Saurabh Darji 7878048637...
Complaint comments Read comments [1] Complaint category Travel & Vacations

GSRTC - Deduction of reservation charges twice while online booking

User
 Bhagirath_Parmar on Jan 31, 2015
I would like to bring to your notice that I was doing online bus ticket reservation from GSRTC website today only, from Rajkot CBS to Ahmedabad CBS and ticket got booked successfully but reservation charges got deducted from my Standard Chartered account twice i.e, a sum of Rs. 298 (Rs. 149 + Rs. 149). So I kindly request you to look into the matter and refund the extraneous outstanding amount i.e, Rs. 149 as soon as possible. Expecting a quick response from your side. Journey Details: PNR Number: G8581627 Journey Date: 01/02/2015 Journey From: RAJKOT CENTRAL BUS STAND Journey To: AHMEDABAD...
Complaint comments Read comments [2] Complaint category Other

GSRTC - Driver did not stop bus at pickup point even if booking was confirmed.

User
 kashyap_guru on Jan 27, 2015
I booked ticket for Ahmedabad to Bhavnagar journey, and my pick up point was Iscon Cross Roads. Bus timing was 1:15 PM. I reached pickup point at 1:10 PM. Then bus was late so i called to s.t. inquiry number. They told me there is some problem in their network, so call to nehru nagar stand. So, i called at nehru nagar pickup stand. They informed bus is late. So i waited. Then a bus came which was GANDHINAGAR-BHAVNAGAR. He informed me there is no booking and bus of 1:15 is yet to come. So i waited. Then Ahmedabad-Bhavnagar bus came at 2:00 PM. And i asked him. But he said its not...
Complaint comments Read comments Complaint category Other

GSRTC - refund of balance deduction

User
 kiya on Jan 27, 2015
this is jigar shah i like to inform u that i was doing online booking in gsrc volvo bus ticket on 26 jan 2015 in bus of 19:30 from rajkot to ahmedabad but ticket wasnt booked n balance deducted tht was of Rs790 from my bank account.. so plz refund as soon as possible... bank details bank of india a/c no 310310110001456...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - GSRTC e refund

User
 mayank285 on Jan 26, 2015
I was booking ticket from Ahmedabad to Rapar . I have reach to last step of transaction of payment. I have done two time transation and both time money was cut from my account but my ticket was not booked. So when i get that money back as refund???...
Complaint comments Read comments Complaint category Internet Services

GSRTC - Daily GSRTC Bus service not available

User
 Viral Oza on Jan 12, 2015
Veraval is the Distrrict capital of Gir-Somnath Districe & Porbandar is the Distrrict capital of Porbandar Districe.

On daily basis, there is not GSRTC Bus service not available from Veraval to Porbandar after 4:45 PM (Evening). Due to no transportation service between two districe capital after 4:45 is the worst thing and passenger are sufferig.

There should be atleast one GSRTC bus service from Veraval to Porbandar around 7:00 PM in the evening....
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

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