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GSRTC Customer Care

Gujarat State Road Transport Corporation

Central Office, C/O Central Workshop GSRTC
Naroda
Ahmedabad District
Gujarat
India - 380001

Customer Care Phone Numbers and Contacts

Phone:+91 80 2676 7702
 
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GSRTC Complaints & Reviews

GSRTC - Refund for class change due to bus problem

User
 jay6843_V on May 23, 2015
Their was a change in class (sleeper to Seating) .Charges of sleeper is 321 rs. and of seating is 207. Detail is as below PNR NO. :G9475535 Journy date. :10.05.2015 Journy from Surat to Mehsana BUS NAME: Parvat Patiya SRT to Siddhpur Trip Code: 2230PVTPTSDPS15 Name: Jaydeep Jayantibhai Vadi Age:21 (Male) Seat No. 3 As the date of travelling is 10.05.2015, 13 days gone but the refund (321 rs - 207 rs) is not yet given by GSRTC. GSRTC Emplyoee had given me in a written that I will get back my refund due to class change.....
Complaint comments Read comments Complaint category Public Transportation

GSRTC - for refund of ticket

User
 nirajdarji on May 20, 2015
I hv booked ticket from Surat to Ahmedabad ..bus name Nizar to Ahmedabad on 21/5/2015..seat no 16. Pnr no G9590655..in sleeper seat..they put some ordinary bus n don't inform about it I m in very difficult situation ...Can I get my refund ? How? I hv booked online ticket ..kindly give proper answer ...Ithank you...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - refund of ticket fare

User
 Manoj Pagdar on May 20, 2015
respected sir I filling regter to inform you that I booked tickets online on 30 April 2015 for rajkot to ahmedabad due to strike of st drivers we can not travel so as per gsrtc rules I eligible for gate back my money paid for tickets but till today I not gate refund in my bank account so do proceed fast and refund my money Tanking you...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - E TICKETS REFUND

User
 Vipul M. chaudhary on May 20, 2015
dear sir, I booked online ticket from ZADESWAR X to AMRELI in SHIRDI - AMRELI us on dated 19/05/2015.But any reason bus not came at station.All passenger are awaited and shifted to express another bus.No any prior information of cancellation.i want to cancelle and refund for the same but in my account there are no option of cancellation of ticket. please cencelled for the same and refund As soon as possible detailks: PNR Number: G9580890 G9581015 ** GSRTC m-Ticket ** ZADESHWAR X to AMRELI PsngrName : naynaben pandya TripCode : 1100SHRDAMLGJ47 PNRno : G9580890 JnyDate : 19/05/2015 DepTime...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - conductor cant give a chhutta!

User
 vivek patel 007 on May 20, 2015
I'm travel in " Junagadh - vadadra exp". my ticket amount is 171 than I give 200 rs, conductur say for 1rs but unfortunately I have not 1rs than I say I have not. than conductor give me only 20rs refund !!! my 9rs is where gone? in conductore pocket!!...
Complaint comments Read comments Complaint category Business & Finances

GSRTC - change time khambhat Anand bus time 5.05pm new bus station anand ,because virpur khambhat time change

User
 Rabari ramji on May 20, 2015
dear sir, please change the time of evening bus Anand khambhat(bus is petlad depo)current time is 5.30pm new bus station Anand, I request you to please change time 5.05pm, because the virpur khambhat time is change and bus come to Anand 6pm, before virpur khambhat 4.30pm come to Anand, time change lot of problem passenger, student there for we all are request you to please change the time of Anand khambhat bus 5.05pm evening all pasanger of virpur khambhat satisfied when change this time. for your needful action please on behalf of pasanger we are submit this complain to grstc . petlad depo and...
Complaint comments Read comments Complaint category Government Organizations

GSRTC - Ticket not given upto correct place

User
 gaurav.m.12003 on May 19, 2015
Dear Sir I was coming from Civil Hospital, Ahmedabad. I used to visit this hospital as (nasal and respiratory) cancer patient (with an appointment with E.N.T doctor). When I got in bus to Gandhinagar. I was given ticket of Rs 21 from CIVIL to Gandhinagar. But I asked the ticket upto CH-0. (which is Rs 20 only) Ticket no. is 167092 dated 19/05/2015 11:01:08 PM. Depot return on ticket is VIJAPUR DEPOT (ticket given is civil to gandhinagar instead of civil to ch-0 infocity) I want to look GSRTC people to look into this matter as they are not taking the proper fare even from patients...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Misbehave of Driver and Conductor

User
 Hiren Makani on May 18, 2015
Dear Sir, I am working in Civil Court, Gondal. At today (18 May 2015) I have waiting for Bus and " Sarangpur To Junagadh " is coming at the time of 8.15 AM. This is the only bus that is coming at gondal and also for the Jasdan as well. I have pick up the bus and when collecting by bag at the same time the driver and conductor is not stopping the bus and behave very rudely with me and said " We haven't enough time to stop. " and he moved immediately. The village Ambardi (Jam), Ta. Vinchhiya, is very disused and lonely place that any personal vehicle also not available for transportation. I...
Complaint comments Read comments Complaint category Travel & Vacations

GSRTC - E ticketing-Money deducted but ticket not issued.

User
 Prince Sengar on May 17, 2015
I had booked my ticket from ahmedabad to ankleshwar GIDC in bus service no. 0915NHRNRSRTV46, VOLVO, but after online paymnet web page shows access denied by server and no ticket is booked. MY gsrtc OB refrence no. is -GS1826890 Amount deducted is -Rs 364 in favour of GSRTC, ahmedabad...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Bus canceled but ticket not refunded

User
 Paresha Dalvi on May 17, 2015
I had booked ticket online as below. THE TRIP GOT CANCELED BUT BHAVNAGAR TICKET WINDOW DID NOT REFUND. THEY TOLD THAT IT SHALL BE CANCELED LATER AUTOMATICALLY. BUT STILL I HAVE IT RECEIVED REFUND. PLEASE DO NEEDFUL. PNR NoG9472758 Journey Date11/05/2015 Trip Code1730BVNDMPSLP15 From BHAVNAGAR To BARODA No. of Seats2 Seat No(s)10, 11 Passenger Information Passenger NameSeat No / Age hemantkumar dalvi11 / 66 JYOTI DALVI10 / 57 Basic Fare 494.00 Reservation Fee 10.00 Accident Insurance Charges 0.00 Toll Fee 2.00 Service Charge 0.00 Toll Fee Rajasthan 0.00 Other Levies 0.00 Concessions...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - refund against bus route cancel

User
 ashok1969 on May 16, 2015
DEAR SIR I HAVE TWO TICKET BOOKED FROM SURAT TO UNJHA ON DATE 01.05.2015. MY TICKET PNR NO. G9244579. TRIP CODE :2030NVSVAVSLP15. SEAT NO: 4 $ 5 . AND FARE RS:658.00 . BUT THIS BUS CANCELED DUE TO GSRTC EMPLOYES STRIKE. AND NO ANY TYPE OF INFORMATION TO ME.SO WE ARE TRAVELLING WITH NORMAL BUS. I WANT TO REFUND FOR THIS CANCELATION...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - E- Ticket Refund

User
 Kalpesh Chavda on May 16, 2015
Dear Sir, My complaint is that I booked 5 tickets from GSRTC website. My date of journey was on 15/05/2015. Starting point is : Surat. My journey is from Surat to Ahmedabad Sabarmati in sleeper express bus service. My journey time is 10:15 PM from Surat. My PNR No is :G9539113. But due to some technical problem the sleeper bus is cancelled. we have to go ahmedabad in normal express bus & will have to buy new tickets.I have spend Rs.1212 for sleeper bus tickets through your website. so my request to refund that money in my sbi a/c from which i have done my transaction....
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Poor service (Regatding air conditioing system)

User
 Sonu2527 on May 16, 2015
My self Praveen Bisen and i am worked at statue of unity as a consultant. Today i was experienced very poor service from GSRTC valvo regdaring air conditioning system is not working during whole travel from baroda (vadodara) to ahmedabad. When i was complaint to valvo staff and he is reply very rude. I am very fade up with the GSRTC arrangement. Please prefer private valvo bus services it is better than GSRTC. Valvo bus. Baroda to ahmedabad. Time - 1:30pm...
Complaint comments Read comments Complaint category Products & Services

Gujarat State Road Transport Corporation - Change of Sleeping Coach Bus

User
 Ravindrakumar Upadhyay on May 16, 2015
This is to inform you that i had booked 2 bus tickets in SLEEPING Coach from Padra to Junagadh vide Seat No. 13, 14 and Ticket No. PDR528077 (Dtd. 13/05/2015) and Junagadh to Padra (Dtd. 22/05/2015) for my wife and 2 daughters. On arrival of Bus Depot on 13/05/2015 at 9 : 00 p.m., I surprise that depot manager has cancelled the sleeping coach bus due to some repairing work in sleeping coach bus and send seating coach bus. I understand the problem of repairing, but if they book the online booking of reservation then they have to continue with some other provision of sleeping coach bus. I...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Not a refund money after cancelled ticket

User
 ketan_jsk on May 14, 2015
Hello sir..My name is Ketan Parsania. I have book to ticket via gsrtc.in on date 21/04/2015 Baroda to Junagdh. but some personal problems I have cancelled ticket. Pls check below detais and give me my refunded money as soon as possible. ** GSRTC m-Ticket Cancellation ** Your seat Cancellation confirmed as below : JnyDate :21/04/2015, TripCode :2116PDRSMNTSL30, PNRno :G9226712, SeatNo(s) :3, Amt Refunded:Rs. : 199.00....
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Driver didn't stop bus at official bus stop

User
 utkarsh252 on May 12, 2015
Myself Dr utkarsh shah from nadiad. Today on 13th of May in morning at 7am there is a bus from nadiad to Vadodara ( originally it is kapadwanj- bardoli). There is a bus stop at vaniya vad, nadiad. The driver saw that there are few passengers at bus stop and we sign to stop bus, but he didn't stop. We were planning to reach Baroda by same bus. Who is responsible for our wastage of time. Do step against these mischievous driver....
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Refund - Ticket not booked But amount deducted

User
 juned1987 on May 12, 2015
Dear sir, I have booked two way ticket from ahmedabad to amreli on 23rd april 2015. I have booked ticket two times and ticket was not booked because of system error. Rs286 was deducted two times from my account. Kindly look in to the matter and resolve it as soon as possible. My login is juned1987. Regards, Juned Shaikh 99250 86363...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - GAM MA BUS BANDH KARVA BABTE

User
 dipak patel on May 12, 2015
NAMASKAR SIR JI SAVINAY LAKHVANU KE HU DAILY UP DOWN KARU 6U TO AAP SAHEB NE NAMRA VINANTI KE VISNAGER DEPT. MA VALAM GAM MA LONG ROOT NI BUS GAM NA JAVA MATE AAP SAHEB NE NAMRA VINANTI. VALAM GAM MA BUS ANDAR NA JAYTO TO TE GAM NA MANASO DADAGI KARE 6. TENU KARAN EK 6 KE TE GAM NA MEHSANA DEPT. MA DC 6 TEMNU NAM NATUBHAI 6. TEM NA KARNE TE GAM NA MANSO DADAGIRI KARE 6. GAYA WEEK MA SATERDAY NA DIVSE 09/05/2015 NA DIVSE GAM MA BUS NA LAI JAVA MATE UP-DOWN KARTA MUSAFARO A NA PADTA GAMNA LOKO DRIVER CONDUCTOR TEMAJ MUSAFARO NE MARVA SAME THAI GAYATH TE BADHO RUAAB TE DC NA KARANE.PAHELA KOI BUS ANDER...
Complaint comments Read comments Complaint category Education

GSRTC - rude behaviour of conductor and not allowing navsari to surat passenger in bus

User
 $hveta on May 11, 2015
sir, i have serious complaint again conducter of navsari to vadnager bus no GJ18Y5995 which departed from navsari on 11/05/2015 at 6 p.m.the poins of my compaint are as followes... (1) The conductor allowed to sit some unreserved passenger before putting the bus on stand.(2) When i tried to enter the bus he misbehavied with me and forced me to get down by speaking insulting and offending words with lady passenger .(3) He said that navsari to surat passenger are not allowed in my bus.(4) He behaved as if he is not a public servant but rude owner of the bus.(5) Due to his rude behaviour i was compelled...
Complaint comments Read comments Complaint category Other

GSRTC - rude behaviour of conductor and not allowing navsari to surat passenger in bus

User
 $hveta on May 11, 2015
sir, i have serious complaint again conducter of navsari to vadnager bus which departed from navsari on 11/05/2015 at 6 p.m.the poins of my compaint are as followes... (1) The conductor allowed to sit some unreserved passenger before putting the bus on stand.(2) When i tried to enter the bus he misbehavied with me and forced me to get down by speaking insulting and offending words with lady passenger .(3) He said that navsari to surat passenger are not allowed in my bus.(4) He behaved as if he is not a public servant but rude owner of the bus.(5) Due to his rude behaviour i was compelled to avoid...
Complaint comments Read comments Complaint category Other

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