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GSRTC Customer Care

Gujarat State Road Transport Corporation

Central Office, C/O Central Workshop GSRTC
Naroda
Ahmedabad District
Gujarat
India - 380001

Customer Care Phone Numbers and Contacts

Phone:+91 80 2676 7702
 
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GSRTC Complaints & Reviews

GSRTC - Refund against Ticket not booked.

User
 Omarv on Jul 6, 2015
I have reserved to ticket (web:GSRTC online booking) for going from Gandhinagar to Ambaji in Gurjar Nagari Exp. System has been deduct Rs318 from my Bank of India A/C. but no one confirmation message or mail recieved from GSRCT. Also that seat was shaw in available status after reserved instead of booked.. So please give a refund for the same Following detail will be helpful for finding this issue. Name:Nilesh Navadiya Booking date:04 july 2015 Seat No:26, 27, 28 Time:07:30 Bus: Ahmedabad to Mount Abu Destination:Gandhinagar Bank Transaction ID:MEDR/GUJARAT STAT/748690 BUS:0645ABDMTAGJR47...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - complaint about exchange and rude behivour

User
 himanshu.amrutiya on Jul 4, 2015
Dear sir, I am himanshu amrutiya studing in baroda. I want to complain about gsrtc baroda to ahmedabad intercity bus ticket collector for his rude behivour.on date 5-july-2015 at 6.00am we all passangers are standing in queue for ticket. He has refused me for ticket because i dont have 500 rupees exchange and said that you have to bring change otherwise i will not allow ticket to you. He bhivour is very rude and he also speak bad words about my family. He is a goverment officer he sholud not be talk like this thirdclass language. Please help me and reply me as soon as possible....
Complaint comments Read comments Complaint category Public Transportation

GSRTC - bus time table changes

User
 vala sunil on Jun 30, 2015
respested sir, i am mr. sunil laxman vala from kalawad dis- jamngar i kindly inform you before last few date may have face very criticle problem for irregular bus time shedule. speciely wronge timetable / shedule for s.t but deparcher time in evening . afeter 5 pm to p pm nos of 4 buses are deparch from rajkot depo within 15 minutes time racio following buses are ( 1. vajir khakhariya, 2. dhrol 3. amarapar & 4. pata meghapar ) following buses are deparch one by one time distance betwwen 15 minute . i kindly inform you above 4 buses rout are very crowdy but this bus departch time is very wornge...
Complaint comments Read comments Complaint category Insurance

GSRTC - ticket not booked

User
 Pinkal H Patel on Jun 26, 2015
24.06.2015 I am Pinkal Patel My login id = pinkk.patel_18 . i am trying to booked ticket from Jamnagar to Baroda Central in JAMNAGAR-SHIRDI & 246.00 fare was debited from my account & Banks ref no was 352766. GSRTC ref no as per text message 7922801271 any email or message not recieved for booking and amount was deducted...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Unable to book ticket

User
 Amrita Majumdar on Jun 26, 2015
I've used GSRTC online booking service for ticket booking from Gandhinagar- Pathik Ashram to Baroda- Makarpura. When I enter the Source and Destination and try to search, the page redirects to itself instead of showing list of available buses. If no buses are available then it should show "No bus available"....
Complaint comments Read comments Complaint category Travel & Vacations

GSRTC - Refund of ticket

User
 jp.2014 on Jun 24, 2015
PARESH R JARDOSH...jorny dt. 24/6/15..Bapunagar..Vadiya..PNR NO. G9899973...On line booking. Due to heavy rain at Bagasara..bus was cancelled. I confirme from TOLL FREE SEVA...he was also calling at Amreli...so please refund my money as early as possible....
Complaint comments Read comments [2] Complaint category Banks

GSRTC - Transaction Failed during Online booking and non refund of money with in 21 days

User
 Chirag Karkar on Jun 24, 2015
I've used GSRTC online booking service for ticket booking from jamnagar to surat but transaction failed and ticket is not generated and Rs. 702 is deducted from my account. I've phoned to GSRTC customer care, they told me within 21 days your money refund in your account but now one month is completed from transaction deducted amount is not deposited in my account. Ref. No. of GSRTC- GS1834396...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - PAYMENT DONE HOWEVER TICKET NOT BOOKED

User
 akhajadeep on Jun 23, 2015
I Mr. Deep B. Akhaja have booked the ticket online on today 20.07 hrs. from Sevalia Bus Stand To Amreli. Amount Rs.198.00 get deducted form account but your system has refuse to issue Online ticket. And also no booked was showing on your system. My e-mail ID akhajadeep1995@gmail.com Mobile no.8980025945 My journey dt.26/6/15 Sevalia to Amreli 9.15 hrs. TX ID G51912915...
Complaint comments Read comments [1] Complaint category Public Transportation

GSRTC - AMOUT DEDUCTED FROM BANK ACCOUNT BUT NOT RESERVED

User
 pgp on Jun 22, 2015
I Mr. Sanjay G Parmar have booked the ticket online on saturday evening from Ahmedabad centrul Bus Stand TO Naliya. Amount get deducted form account but your system has refuse to issue Online ticket. And also no booked was showing on your system. Next day when I physically meet to central bus depo online ticket counter they told that seat no.13-14 sleeper is still pending and not booking has done and told me that your amt will be refunded in 24 hrs but still not received.. i have again reserved it by cash.But what about the money which was was deducted from my account. I m Providing u some detail...
Complaint comments Read comments Complaint category Credit Cards

GSRTC - Irregularity in the arrival time of Ahmedabad transvad bus at ahmedabad

User
 Amit Nayee on Jun 17, 2015
we would like to draw your attention to the irregularity in the arrival time of Ahmedabad transvad bus due to which we face inconviniency to reach our job places. so kindly do needful for the same because many passengers have to face the inconvinience. We also request to increase the frequency of buses on that route.. Regards...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Conductor missbehaver

User
 jayesh10970 on Jun 17, 2015
respected sir, we have GSRTC facility from our village Movasa to Amalsad, Bilimore, Dist:- Navsari in moring time 7.25 am, many people like working persion, school children travel through this bus, but that bus conductore name Nareshbhai L. Patel is missbevae with schoolchildren, he told children that told ur father to by bus for there own, also from Movasa to amalsad bus feer is 8 rupees and condetor never return 2 rupees change, we request you to take action immedatly, hopping posative action thank you, all people from Movasa, Massa, Bhagad...
Complaint comments Read comments Complaint category Schools

GSRTC - Bus Routes are cancelled for Gandhinagar to Sarkhej in between 7:00 am to 8:00 am

User
 patel ghanshyam on Jun 17, 2015
Respected Manager Sir, My Name is Ghanshyam Patel. I live in Gandhinagar and do travel from Gadhinagar-Sarkhej-Gandhinagar by Government bus (GSRTC).Your service is very good and bus frequency was very high as this route is always found with heavy traffic.There were 5 buses in between 7:00 am to 8:00 am . It would be very comfortable for all passengers who does travel for office and other purpose. We found that Gandhinagar depot do not provide bus in between 7:00 am to 8:00 am for last Three days.All passengers are suffering for travelling and personal (Local) vehicle owners are getting more...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - about stop

User
 RUSHI D UPADHYAY on Jun 13, 2015
Ambaji to somnath rout no 000053 Trip id 2330-smt-abd-011 Dear sir/madam. Today I was in rajot busstation at 1:am waiting for bus to reached at gondal. At that time one of your bus is coming named Ambaji to Somnath. As a normal human being I suppose to ask a driver about stop at gondal. He replies me that I can dropped you at highway not in a city. Then I ask the same questions to cundector he replied ma litlbit different. I can dropped you at gondal bypass highway but you must purchase a ticket ffor jetpur. When I purchased that ticket rajkot to jetpur no is 006087 then I asked for a stop...
Complaint comments Read comments Complaint category Government Organizations

GSRTC - GSRTC - E ticket Refund

User
 joy209 on Jun 8, 2015
Dear Sir/Medam, I have booked E-ticket from Ahmedabad Iscon Cross to Bhavanagar which is of 00:14 AM night from GSRTC online Ticket booking on 06/06/2014 and after submit option from GSRTC site amount of Bus Fare Rs. 121/- is being debited from my HDFC Bank Account. Conductore told me that this bus would departure from main station on 05/06/2014 so ticket is not acceptable. Below are complete details of journey :- PNR Number:G9760882 Journey Date:06/06/2015 Journey From:AHMEDABAD ISCON CROSS ROAD Journey To:BHAVNAGAR Trip Code:2359ABDBVNEXP51 Departure Time:00:14 Hrs. Class:EXPRESS Pickup...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - complaint about bus

User
 parthbhoya on Jun 7, 2015
Hi Sir, I (Pratiksha Bhoya) had reserved a seat from waghai to Rajkot(PNR No.G9775632) in Nashik to Gondal Bus which was supposed to arrive at 6:05 pm at WAghai but it's 10:05 pm and the bus hasn't arrived yet and nither did they informed me about this delay. So I want to complain am claiming for a refun....
Complaint comments Read comments Complaint category Travel & Vacations

GSRTC - Service Pass Not Accepted

User
 prashantbarot785 on Jun 6, 2015
Hello sir I am use pay 18 days and travel 30 days service. Today i seat from subhasbridge in bus of Ahmedabad-Diyodar which diyodar Depo bus. And conductor told me that not any of pass is valid for this bus. in bus there is passanger in bus so that i am not seat and go to other bus and call in ahmedabad depo that person told me service pass is valid for bus. After that i am go to kalol and then contucter also talk with ahmedavad depo. But he is not accept he is wrong and told me i have 100 acres land if i am not afraid from suspend. and after i talk with diyodar depo manager and he told me...
Complaint comments Read comments Complaint category Government Organizations

GSRTC - bus changed without information

User
 Pinal Gaurang on Jun 5, 2015
I booked surat-bagasara sleeper bus dt.5/6/15 time 8:30.m. Without information they provided ordinary Gurjari Bus no.is GJ 18 Y 6728 It is very poor service from GSRTC. GSRTC CAN NOT ARRANGE A SINGLE SLEEPER BUS WITH ANOTHER SLEEPER BUS???...
Complaint comments Read comments Complaint category Government Organizations

GSRTC - money deducted but ticket not generated

User
 chiraggadhiya on Jun 5, 2015
I (chirag gadhiya) booked one ticket from gandhidhma to junagadh date:05/06/2015 time 01:51am seat no 10. online reservation dated 05/06/2015.From my bank online HDFC account. From this account money (292rs)dedected but ticket not generated. No e-mail & no massage for conformation .I request to that money is refund to my account. Details are below. Bus Detail:- bhuj to veraval Sleeper Coach GSRTC USER ID :- chiraggadhiya Acc HolderName: chiral gadhiya Bank name: HDFC Bank A/c no:23121140000602 Branch :- kandala zone branch Journey date: 05/06/2015 Seat no :10 Time 23:00 E.mail :chirag_mech...
Complaint comments Read comments Complaint category Other

GSRTC - NO ANSWER FOR ANY BUDY

User
 Manoj Bambhaniya on Jun 4, 2015
SIR, I HAVE 11 TEKTITE BOOKED FROM UNA TO JAKHO BUNDER DATE : 04.06.2015 AND MY PROBLEM IS BELOW I AM COMMING FROM MAHUVA TO UNA BUT MY CAR WAS ACCIDENT SO I CANT COME IN FIX TIME TO UNA . SO I WILL REQUAST BUS DEPO MANAGER OR EVERY ONE BUT ANY BUDDY NOT RESPONSE ME OR NOT SOLVE MY PROBLEM . BUT I AM SURE BUS CONDUCTOR IS CHEATING WITH ME . I WAS REQUEST YOU . BUT HE IS NOT AGREE WITH ME THEN I WILL LOSS 3600 RS ( THREE THOUSAND SIX HUNDRED ) I AM SO SMALL MAN BUT ANY ONE NO HELP ME. MODI IS GREAT FOR INDIA IS SAY EVERY ONE BUT EVERY SMALL PEOPLE HAS EVERY DAY EVERY GOVT OFFICE GOING FOR SUM REQUEST...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Refund Amount Not Received Even after 10 days

User
 tanuja khimani on Jun 3, 2015
We have booked 3 tickets from Godhra to Jetpur for travelling date 23/05/2015, through Dahod to Junagadh Bus, Arrival time of the bus at Godhra is 09:30 PM, and we reached on depot at 09:00 PM sharp, but we have waited upto 01:30AM Midnight for the bus, but to bus was not came at depot, even the inquiry counter person had not given proper answer about the arrival time and behave rudely with Ladies, later on we have submitted the original tickets to Mr. Nayanbhai at booking counter and communicate the entire matter to him, he had collected the tickets and assure us to process of Refund the amount,...
Complaint comments Read comments Complaint category Other

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