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GSRTC Customer Care

Gujarat State Road Transport Corporation

Central Office, C/O Central Workshop GSRTC
Naroda
Ahmedabad District
Gujarat
India - 380001

Customer Care Phone Numbers and Contacts

Phone:+91 80 2676 7702
 
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GSRTC Complaints & Reviews

GSRTC - Driver did not stop bus at pickup point even if booking was confirmed.

User
 kashyap_guru on Jan 27, 2015
I booked ticket for Ahmedabad to Bhavnagar journey, and my pick up point was Iscon Cross Roads. Bus timing was 1:15 PM. I reached pickup point at 1:10 PM. Then bus was late so i called to s.t. inquiry number. They told me there is some problem in their network, so call to nehru nagar stand. So, i called at nehru nagar pickup stand. They informed bus is late. So i waited. Then a bus came which was GANDHINAGAR-BHAVNAGAR. He informed me there is no booking and bus of 1:15 is yet to come. So i waited. Then Ahmedabad-Bhavnagar bus came at 2:00 PM. And i asked him. But he said its not...
Complaint comments Read comments Complaint category Other

GSRTC - refund of balance deduction

User
 kiya on Jan 27, 2015
this is jigar shah i like to inform u that i was doing online booking in gsrc volvo bus ticket on 26 jan 2015 in bus of 19:30 from rajkot to ahmedabad but ticket wasnt booked n balance deducted tht was of Rs790 from my bank account.. so plz refund as soon as possible... bank details bank of india a/c no 310310110001456...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - GSRTC e refund

User
 mayank285 on Jan 26, 2015
I was booking ticket from Ahmedabad to Rapar . I have reach to last step of transaction of payment. I have done two time transation and both time money was cut from my account but my ticket was not booked. So when i get that money back as refund???...
Complaint comments Read comments Complaint category Internet Services

GSRTC - Daily GSRTC Bus service not available

User
 Viral Oza on Jan 12, 2015
Veraval is the Distrrict capital of Gir-Somnath Districe & Porbandar is the Distrrict capital of Porbandar Districe.

On daily basis, there is not GSRTC Bus service not available from Veraval to Porbandar after 4:45 PM (Evening). Due to no transportation service between two districe capital after 4:45 is the worst thing and passenger are sufferig.

There should be atleast one GSRTC bus service from Veraval to Porbandar around 7:00 PM in the evening....
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

GSRTC - Gsrtc volvo bus wifi service

User
 Nadeem9 on Jan 7, 2015
I was customer of gsrtc bus that was travelled from Ahmedabad(nehrunagar) to vadodara.This bus started at 6:15 pm from nehrunagar (ahmedabad) and I was in bus and bus number was GJ01CU 5507. I asked driver and conductor they both were saying wifi is not available and I have paid 216rs to travel in this bus. In rules and websites of gsrtc it is clearly written Wifi service is available to all customers. But In that bus it was not available or not working I asked to both bus driver and conductor. I want fast action in favor of this service because we pay 216for this so we should get all services uptodate....
Complaint comments Read comments [2] Complaint category Broadband

GSRTC - more bus require on diu-rajkot via dhari bagasara route in afternoon

User
 vimalsheth on Dec 31, 2014
Dear sir this route is shortest route and many passengers travelling through this route. Before 3 years many buses was there on the same route but now in the same route in afternoon only 1.15pm bus is there. Before days diu-rajkot bus timing was around 2pm all of sudden it was set as 1.15pm so passengers can catch the bus it causes huge loss to the passengers. Please give more bus on the same route in the afternoon like 2pm, 3pm and 4pmans 5pm which fecilitate journey to the passengers and source of income to the gsrtc....
Complaint comments Read comments Complaint category Banks

GSRTC - e-refund

User
 Smt. Sarla Suklal Lohar on Dec 30, 2014
My complaint is that I booked 6 E ticket from GSRTC website. My date of Journey was 29/12/2014 from Nasik to Jamnagar in Sleeper Class. My PNR no. is G8257673 and trip code is 1530SHRDJMNSL15. My total bus fair is Rs. 2818/-. My Journey time was 5:45 p.m. On my travel date, I reached Nasik bus station at 5.30 p.m. and inquired about my Sleeper bus from depo incharge of Jamnagar bus station. But depo incharge of Jamnagar told me that Sleeper bus which you have booked was not come for some technical reason. He also told me that your reservation was confirmed in Sitting bus and you might...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - public transport

User
 trush patel on Dec 27, 2014
Hello dear sir/ madam, good evening. My name is trushar patel, I m living alarsa, I would like to complian about bus driver shrma, living panigate, vadodara. My complian is this driver telling me bad word, in vaodara depo. He is telling me a word from my mother and father. I m very angary. If gsrtc wil not take action. What should we do? It happened on thusday 25 demeber 2014 evening time, just tell me good suggestion and plz we want good respone from bus no gj 18 v 4212, dhuvaran to vadodara ni8....
Complaint comments Read comments Complaint category Public Transportation

GSRTC - dhuvaran to vadodara eviening time bus irregular , borsad depo, nadiyad divison, gj18 v 4212 bus no.

User
 trush patel on Dec 22, 2014
Hello sir/ madam, I would like to inform to u this bus route from dhuvaran to vadodara evening time this bus is irregular from at last 4 month, bus no gj18 v 4212, we sholuld inform to u, we had send a complian appllication to borsad depo, nadiyad depo, gandhinagar depo last 2 months, but we had no response from all depo to a send application, finally we send a online complian to inform u. We ( passenager) want to change drivar and we want to new driver, we would accept to u should take action to all depo n and divison. We would llke to reply from u. Thank you for taking time....
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Bus timing and mismanagement

User
 Pravinkumar Chavda on Dec 22, 2014
Sir, I updowning from Sector-28, Gandhinagar to Iskon, daily from Sector-28. There is a mentioned time from morning, so many buses as per your scheduled. But only one bus has came here captioned, "Sec.28 - Iskon". I think 2 or 3 buses before this bus, but even not a single bus came here at Sec.28. One bus came daily but it no maintained its time, its proper time is 7.55 am from sec 28, but he has always start either 7.50 or 8.00. After this bus no chance to get bus from sec 28. Therefore, I request you to kindly instruct your staff otherwise change the staff, so we will reach in proper time...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - bus interior very bad

User
 ratanshi v vaid on Dec 21, 2014
Raper Surat Bus (Sleeper Coach) inside interior very bad, no window clouse, no curtains, no light, in seat light no work, vibration fully very high sound, No Shoes stand, we are full family all 12 month travelling by bus to surat to rapar & rapar to surat, pls put in a new bus in route....
Complaint comments Read comments Complaint category Business & Finances

GSRTC - poor service of GSRTC

User
 parth0312 on Dec 18, 2014
Respected Sir, I want to report about poor service of GSRTC. I boarded Mahuva-Jamnagar bus from Amreli at 5:45 pm on 14th December 2014 to go to Jamnagar.bus was full and there was not even place to stand . The bus stopped near Babra. the conductor requested us to push the bus. I was among the few persons to push. Then it started. After that it again stopped in outskirts of Atkot regarding some serious failure. we have to board another bus after half an hour only to reach Rajkot.At Rajkot we have to another an Hour for the Jamnagar bus. Then an bus came of Harij -Jamnagar. It soon departed only...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Missed Train and Met with an Accident due to sudden Bus Cancellation on Spot

User
 Ishverma23 on Dec 16, 2014
This is the worst incident happen to us in Gujarat by GSRTC. We booked an online Volvo bus ticket from Rajkot to Ahmedabad for 8/12/2014 at 1pm. We reached 15 mins earlier before the departure time at 1 pm. After waiting 1:25 pm we got a news by a passenger that the Bus for Rajkot-Ahmedabad has been cancelled. We had to reached to Ahmedabad station before 5:30 pm to catch our train sharp at 6pm, the next bus was available at 2:30, we rushed to highway to catch any volvo available for Ahmedabad, but unfortunetely none of the Bus Transportation facility could help us to get reach before 5:30 pm, at...
Complaint comments Read comments [1] Complaint category Public Transportation

GSRTC - Irregular timings of buses

User
 Jayesh87 on Dec 16, 2014
Respected sir, My self Jayesh belongs to bhavnagar. I travel from bhavnagar to vallabhipur for the job purpose. I have issued pass since last 6 months. I have found so much irregularity of bus timings so i have to go by private buses which makes my paid pass amount as waste of money. Kindly do needful....
Complaint comments Read comments Complaint category Job & Career

GSRTC - ticket booked for AC luxury bus but bus cancelled

User
 herish patel on Dec 13, 2014
Myself herish patel, booked ticket for ahmedabad to baroda on 12-12-2014 with PNR no: G8131672 and ob reference no: GS1443960, trip code was 0620NHRNRBRDG47. When i reached nehrunagar at 6: 20, person over there told me that this bus is cancelled may be he is telling that its condition is not good enough to have safe drive. I got shocked that inspite of not good condition their web site books ticket for it.That person himself told me to mail for refund with all details but GSRTC has not even any quick complain request mail id. So considering this situation, I am posting over here so that atleast...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - product rate highre than M.R.P on highway stop

User
 pradippatelb13@gmail.com on Dec 12, 2014
Dear Sir / Madam, Good Evening, My self Pradip Patel, Surat - 395006, Gujarat I traveled on 6th December 2014 in GSRTC bus from Vadodara (Baroda) to Surat. bus number is GJ18Y5604 from Ambaji Depot and My ticket number is 007754 on the highway near Bharuch bus stoped at Panchvati Hotel & Guesthouse for 20 minites at that hotel i purchased one balaji poteto vefers. its M.R.P is Rs. 10 but he told give 15 Rs. i told its m.r.p is 10 then why you taking 15 Rs. that people told if want then pay 15 otherwise you can go after that i purchased one vefer of 10 Rs. and asked for bill he given me...
Complaint comments Read comments [1] Complaint category Food

GSRTC - Complaint on cancellation bus.

User
 Parimal Vaghasiya on Dec 10, 2014
Respected Sir/Madam I have book a ticket for ahemdabad to bhachau on date 11-Dec and time is 7:15 . Bus service point from Ahemdabad to Nakhtrana. When I reached station I get know this bus is cancel from last few days. Then how online allow me for book this bus. Due to time consuming we have book ticket online and want to reach on time at our destination place. This kind of your mistake put in trouble to passenger. Kindly request to solve this kind of issue. Thanks & Regards, Parimal Vaghasiya...
Complaint comments Read comments Complaint category Travel Agents

GSRTC - Rs.306 deducted ticket not booked.

User
 rajeshspawar on Dec 10, 2014
I was booking the ticket from vyara to ahmedabad by gsrtc sleeper (nizer-ahmedabad).I selected Hdfc payment gateway for inernet banking on: 3rd December 2014 at 20:59 Icici bank transaction Id SB8202940 BIL/000686652261/Raj.vya.adi/31199657_GSRTCI Rs 306/- deducted and transaction hanged at hdfc payment gateway and ticket could not be booked with this transaction. please do the needful. my mobile number is 9427179535 gsrtc login id is rajspawar. regards, Rajesh Pawar...
Complaint comments Read comments Complaint category Banks

GSRTC - Non Refund of Cancelled Tickets....

User
 Rushabh Thanki on Dec 9, 2014
Dear Sir, I Have Booked a ticket from Ahmedabad to Nasik on 25/10/2014 from gsrtc, in, PNR No. G7683437 At the same day due to unavoidable reason i have cancelled it, till then i have not receinved any kind of refund and even in history of my gsrtc account, they are not showing the detailed view of cancelled ticket claiming that "Invalid PNR No." And even Customer care Executives of GSRTC are always busy... if this query would not be resolved i will definitely not book tickets from GSRTC....
Complaint comments Read comments Complaint category Travel & Vacations

GSRTC - Amount deducted without booking of ticket

User
 pathik1987 on Dec 8, 2014
Hi, Sir my user name is pathik1987 in this id i have book Ahmedabad nehrunagar to palitana Taleti 5 ticket book through GSRTC portal but it is not booked but amount deducted Rs.710. so can you please give me refund that amount as early as possible and give me confirmation mail of refund amount on my email.id. Thanks, Regards, Pathik Shah...
Complaint comments Read comments Complaint category Public Transportation

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