GSRTC Customer Care

GSRTC Customer Care

Gujarat State Road Transport Corporation

Central Office, C/O Central Workshop GSRTC
Naroda
Ahmedabad District
Gujarat
India - 380001

Customer Care Phone Numbers and Contacts

Phone:+91 80 2676 7702
Webpage: www.gsrtc.in
Satisfactory Rating
1%
Complaints
319
Resolved
2
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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GSRTC Complaints & Reviews

GSRTC - Lack of buses in noon and evenings jambusar depot in bharuch division

User
 subhan patel on Aug 30, 2015
Dear sir, as above complain is to make you remind that from jambusar depot after 3 o" clock there is only one bus running for local passenger and students and its number is GJ 18 Y 4710 which is always fully crowded by the student of dayadra higher secondary school students have to climb of on the floor of the bus b y its ladder up on the bus and the other bus at this time is a non stop bus its numbers are changing so this non stop bus is not useful for passengers and students no matter if you run a non stop but do try to established some other buses in between 3:30 from jambusar to bharuch as a...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Online ticket cancellation is not completed due to website problem

User
 nimesh7 on Aug 28, 2015
I have booked e ticket for surat to amadavad for 28/08/2015. but due to anamat andolan S.T buses were attacked & there was annousement that all S.T Buses trip were cancelled .So I wanted to cancell my ticket but when I tried to cancell ticket site was not working when site was started to work but ticket cancellation was not working due to its sever problem...I want refund of my tickets here I atttached my e ticket...
Complaint comments Read comments Complaint category Travel & Vacations

GSRTC - Refund for an online ticket

User
 aghera anand on Aug 28, 2015
Hi, I have booked an online ticket for the travel from Gandhinagar to Rajkot for the date 28/08/2015. following is the details about it: PNR Number: G10250467 Route No.: MNSJMNEXP51 Trip C ode: 1010MNSJMNEXP51 Journey From: GANDHINAGA R Journey To: RAJKOT CENTRAL BUS STAND Departure Time: 10:45 Hrs. But when I went to Gandhinagar depot, I have come to know that the bus has been cancelled. How can I get back the money that I paid for an online ticket ?...
Complaint comments Read comments [1] Complaint category Public Transportation

GSRTC - Money deducted for online ticket booking but no ticket or refund received. Rs. 442 deducted without ticket.

User
 parikhds on Aug 18, 2015
I have booked ticket for Baroda Central Station to Ahmedabad Nehrunagar in Volvo of 4.15 PM for 18th August, 2015, Seat No. 5 & 6 and paid through Axis bank Debit Card. I have received messsage from bank that Rs. 442/- has been paid to GSRTC. However, I have not received any message and E-ticket regarding confirmation for the same. I need my money refund....
Complaint comments Read comments Complaint category Government Organizations

GSRTC - Petlad, dahod, mandor bus chalu rakh va babat

User
 brijeshmakwana on Aug 17, 2015
Petlad, dahod, mandor bus chalu rakh va babat Respected sir Hal ma petlad depot ni bus petlad, dahod, mandor ne 5:15 vagya ne bus date 20-8-2015 thi bandh karva ma aavva ne che Jena lidhy passenger ne ghani muskely padse to aap Sri sir petlad thi godhara vaya anand, dakor ni bus Savare 5:15 k 5:30 am ni bus saru karva amari namra vinanti che please sir mandor vade bus chalu rakho athva to aa navo rut chalu karva vinanti che...
Complaint comments Read comments Complaint category Other

GSRTC - Rough behavior bus conductor and driver

User
 Nilesh H Jadav on Aug 14, 2015
Respected sir, My name is Nilesh Jadav my wife teacher at dabhoi so she pick the bus at soma talav, vadodara today i faced bad experience of bus conductor and driver i go soma talav for drop my wife there i found one bus is there so quick my bike near the door and shouted please stop the bus but conductor closed the door so we r requesting them but he not open the door and bus is start he speak very roughly and say chadhi jao bus ma but bus is run so we don't take risk because it is not possible for ladies so i drive bike fast and reach next station kapurai chokdi but they also not stop there...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - There was no bus at the time mentioned in website. I booked but no bus came

User
 mai bhatt on Aug 14, 2015
I did booking for Ahmebadad to morbi bus from GSRTC website on 13th aug. I have I reached to iscon stop before the time. but no bus came. We waited for 2 hours. then I called to Gitamandir bus stand, they said there is no bus at that time for ahmedabad morbi. I lost my money and time. please do refund my money. bank transaction ref. num is 106196589....
Complaint comments Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation - Driver ( Kaushikbhai) Bus not stop on Proper stand

User
 Kirti Prajapati on Aug 14, 2015
Sahvinay sathe janavnu ke Mehsana thi Sarkhej vadi bus Kalol(workshop) ane Adalaj chokadi ubhi rakhava ma aavti nathi ane jo passenger hoy to proper stand upar ubhi rakhata nathi.aa karane ame job par time par pouhchi sakta nathi ane mara ek friend ne to job mathi terminate kari didho hato Baki biji buso Adalaj chokadi proper stand par ubhi rahe che to Mehsana-Sarkhej vali bus kem ubhi rakhta nathi aa babate ame loko ae complain Mehana Depo control point ane Depo Manager shree ne pan kari hati pan proper answer ane koi action lai sakta nahi have ame khub paresan thay ne Tame Request kariye chiye...
Complaint comments Read comments Complaint category Travel & Vacations

GSRTC - Online Booking

User
 JDB on Aug 1, 2015
While booking the ticket online the payment was accepted yet no ticket was issued. The ticket was of the Volvo bus from Ahmedabad to Baroda dated 30/07/15 departing from Nehrunagar at 17:30 Hrs PNR No: G10100929. The OB reference no for the same is GS1972815. The account from which the ticket was booked is jahnavibhatt. Please grant me the refund....
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Refund of online ticket reservation

User
 ajay gohel on Jul 31, 2015
Respected sir

I was book ticket online at 12 / 7 / 15 bhavnagar to ahmedabad at night 10

Pm bus and print out at 9 pm seat no - 16. 17. 18. 19. 20 but in bus ticket are

Not mention in conductor booking history so conductor given another

Ticket in bus so i would like to request that please refund online ticket

Reservation payment was debited a / c no - 30206777978 state bank of india, bhavnagar para please do needfully

Regards
A jay gohel
M - 9824411082
Email - gohelajay07@gmail.com...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Not a good behaviour withb

User
 SHAILENDRA SHRIVASTAV on Jul 28, 2015
Requeste sir we r booked ticket from baroda to ahmedabad is an volvo. but due to rain problem bus is getting late but when i go to inquiry counter that there employe is not given the satisfied answer in future as a customer i can not prefer the volvo our pnr no:-G10090828 Regards vimal suthar 9510590097...
Complaint comments Read comments Complaint category Credit Cards

GSRTC - E ticket refund because of st bus two tire puncher

User
 mehulmsccait@gmail.com on Jul 22, 2015
Hello Sir,
I had booked the 3 m-tickets (Seat number 3, 4, 5) for SHIHOR to AHMEDABAD for date “19/07/2015” and time 13.45 (through mobile on 18/07/2015). But, the ST BUS could not reach on time at SHIHOR because of two tire puncher near KADAMGIRI.
So, I had to follow up 10 to 15 times at PALITANA ST DEPO and SAVARKUDLA ST DEPO and finally I had to talked with the ST BUS Driver and he told me that he was not sure about how much time BUS will take to complete two tire puncher.
So, the BUS Driver told me that it may take around 7 to 8 hrs to reach at SHIHOR around...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - change in bus timing without information

User
 sonarshyamkumar on Jul 17, 2015
I had booked 10 tickets (sleeper)for journey date 11/7/15 ( through internet on 18/6/15)from Dwarka to Ahmedabad vide PNR No G9863893 & G9863818 (trip code 2000DWKABDSLP15).The departure time was indicated 20.00hrs. I would like to register complaint that the said bus was departed from Dwarka to Ahmedabad at 18.00 hrs.instead of 20.00 hrs.We suffered & harassed a lot as there were 8 ladies (2 ssenior citizens) travelling with us out of our 10 tickets.Though our Prime Minister Shri Narendra Modi is keen to introduce digital india there was nobody bother to inform us about the timing of bus by SMS...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - not stopping the bus at bus stop

User
 Babariya nidhi on Jul 14, 2015
I am engineering student.we are ten girls in group and going in st bus from bapunagar to GEB Gandhinagar. At return time on around 4 o'clock chanasma to bapunagar bus arrives at GEB.But on showing hand and we ten comes in between the road also but still they dont stop thu bus and instead of stopping it they increases the speed as they comes near the stop. Please its our request to take some kind of actions please......
Complaint comments Read comments Complaint category Public Transportation

GSRTC - conductor misbehave

User
 vj8961 on Jul 14, 2015
Myself Vijay Parmar, my number is 7575010595, I am traveling through GSRTC BUS at time 8:42 pm on date 14-07-2015. I have taken ticket and sit on the customer sit. Conductor comes to me and uses bad words and forced me to sit in other place, because he wants to sit there. right now I am in the bus, conductor has no manners how to talk with customer. I am requesting that please take proper action against him. So he will not do this kind of behave with any customer....
Complaint comments Read comments Complaint category Government Organizations

GSRTC - Refund and Bus timing

User
 Pooja Zankhariya on Jul 12, 2015
Hello,

We have booked 2 tickets on 12 / 7 / 2015 for vadodara to dakor in the bus : jambusar - modasa. The departure time of bus jambusar - modasa (Pnr no. : g9999005) from vadodara was 6:50 am. We have reached bus - stand on time but after few minutes we got to know that bus was left out at 6:30 am and its the routine time of bus. So will you please update the bus timing in the website?

And our problem is bus left and we could not go in that bus. Now we want our amount back, hope that u can understand our problem and process for the refund and revert us back asap....
Complaint comments Read comments Complaint category Travel & Vacations

GSRTC - Pathetic hooliganism by the driver

User
 aden.thakor on Jul 10, 2015
Ryt now we are travelling from Vadodara ti saputara in a gurjar nagri bus no. GJ18 Z 0153. Why the hell the driver and the conductor is keeping all the indoor lights of the bus switched on in the night time when everyone wants to sleep. All the customers are angry due to this. Are they bloody taking revenge from the customers by spoiling their sleep while they themselves cant sleep due to night journey and working. Why the hell they join such work then ? Plz help us and call the driver and ask him to switch off the lights....
Complaint comments Read comments Complaint category Government Organizations

GSRTC - Irregular buses and shrewd behaviour

User
 Merlyn Martin on Jul 9, 2015
To whom so ever it may concern, This is to bring to your notice that the buses to polytechnic from gandhinagar in the morning from 6:30-7:30 are very irregular which leads in delay for college going students which affects the studies. The authorities at the gandhinagar bus station themselves have no clue about the timings and if asked are making lame excuses to conceal the matter. I hereby request you to do the needful so that we dont have to miss our college lectures....
Complaint comments Read comments Complaint category Government Organizations

GSRTC - Conductor behavier

User
 Lal Samani on Jul 8, 2015
Yesterday I travel in bus root jamnagar to div. Ticket no.006277 Dt.07.07.2015, time. 15:35:51. For jamnagar to khambhalia. I have to emergency drop at kanchanpur. But conducted not drop me at kanchanpur. So have loss for financial and mentally disturb. So I request to take legal action on the conductor....
Complaint comments Read comments Complaint category Government Organizations

GSRTC - Refund against Ticket not booked.

User
 Omarv on Jul 6, 2015
I have reserved to ticket (web:GSRTC online booking) for going from Gandhinagar to Ambaji in Gurjar Nagari Exp. System has been deduct Rs318 from my Bank of India A/C. but no one confirmation message or mail recieved from GSRCT. Also that seat was shaw in available status after reserved instead of booked.. So please give a refund for the same Following detail will be helpful for finding this issue. Name:Nilesh Navadiya Booking date:04 july 2015 Seat No:26, 27, 28 Time:07:30 Bus: Ahmedabad to Mount Abu Destination:Gandhinagar Bank Transaction ID:MEDR/GUJARAT STAT/748690 BUS:0645ABDMTAGJR47...
Complaint comments Read comments [1] Complaint category Public Transportation

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