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GSRTC Customer Care

Gujarat State Road Transport Corporation

Central Office, C/O Central Workshop GSRTC
Naroda
Ahmedabad District
Gujarat
India - 380001

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Phone:+91 80 2676 7702
 
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GSRTC Complaints & Reviews

GSRTC - E Ticket Refund

User
 JagdishkumarC on May 2, 2015
PNR No.G9392149 Journey Date:02/05/2015 Journey From Bhavnagar To Vadodara Central Bus Station. Trip Code.:1600BVNBRDEXP51 Departure Time : 16:00 We are not reach at departure time due to our bus late and not journey done. So please refund the amount and oblidged. Thanks Jagdish Chavda...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Asiatic College

User
 aistjamvadi on May 1, 2015
પ્રતિ શ્રી. જેઠવા સાહેબશ્રી, ડિવિઝન કંટ્રોલરશ્રી, રાજકોટ ડીવીઝન રાજકોટ. માનનીય સાહેબશ્રી, જયભારત સહ જણાવવાનું કે અમારી સંસ્થા એશિયાટીક ઈન્સ્ટીટ્યુટ ઓફ સાયન્સ & ટેક્નોલોજી, ગોંડલ-જામવાડી નેશનલ હાઇવે ઉપર જામવાડી ખાતે આવેલી...
Complaint comments Read comments Complaint category Institutes

GSRTC - Refund of ticket amount due to un availability of bus.

User
 vijeshpatel13 on Apr 30, 2015
Dear sir I booked two tickets as per below detail on 25.04.2015 Ticket 1. PNR NO-G9318263 JOURNEY DATE-30-04-2015 JOURNEY FROM-ZADESHWAR X JOURNEY TO-VISNAGAR TRIP CODE-2030CHKMLVNGG47 NO.OF SEAT-2 BANK TXN NO-92984150 OB REFERENCE NO-GS1756051 AMOUNT-384/- TICKET-2 PNR NO-G9319436 JOURNEY DATE-30-04-2015 JOURNEY FROM-JADESHWAR X JOURNEY TO-VISNAGAR TEIP CODE-2030CHKMLVNGG47 NO.OF SEAT-1 BANK TXN NO-92989542 OB REFERENCE NO-GS1756325 AMOUNT-106/- Bus departure time is 22:30 but not departure up to 00:30 due to strike of gsrtc staff; so we cancel our journey. So it is...
Complaint comments Read comments Complaint category Other

GSRTC - GSRTC - i have booked ticket. and traveling time further purchase ticket

User
 hitesh.kansagar on Apr 30, 2015
I booked online ticket from reliance to ahmedabad slipper but not coming slipper but coming 2*3 and asked conductor your booked ticket is not valid .Same problem return ahmedabad both time i purchase to reliance and I parches both time new ticket so pal's refund my booked ticket. Book ticket date :24/04/2015 Traveling date:25/04/2015 22:40 reliance PNR No.G9315390 Return traveling date: 26/04/2015 20:20 ahmedabad PNR No .G9315551 pal's refund my booked ticket money...
Complaint comments Read comments Complaint category Government Organizations

GSRTC - i have booked ticket. and traveling time further purchase ticket

User
 hitesh.kansagar on Apr 30, 2015
I booked online ticket from reliance to ahmedabad slipper but not coming slipper but coming 2*3 and asked conductor your booked ticket is not valid .Same problem return ahmedabad both time i purchase to reliance and I parches both time new ticket so pal's refund my booked ticket. Book ticket date :24/04/2015 Traveling date:25/04/2015 22:40 reliance PNR No.G9315390 Return traveling date: 26/04/2015 20:20 ahmedabad PNR No .G9315551 pal's refund my booked ticket money...
Complaint comments Read comments Complaint category Other

GSRTC - CANCEL TICKET STRICK ON DT 30-4-2015

User
 DUDA on Apr 30, 2015
BOOKED BY BHADJA ASHOK KUMAR GOVIND BHAI PNR NUMBER G9331005 JOURNEY DATE 30-4-15 JOURNEY FROM-BARODA CENTRAL BUS STATION JOURNET TO JUNAGADH TRIP CODD 2116PDRMNTSL30 DEPARTURE TIME 22:00 Hrs CLASS SLEEPER ROUT NO 101 SERVICE FORM PADRA SERVICE TO SOMNATH BANK TXN NO CSBI3766405465 OB REFE NO GS1759404 Rs-250 PASSENGER NAME BHADJA SMITKUMAR A ID- DRIVING LICENCE ID NO-GJ1100218309 PNR NO - G9331005 DT 30-4-2015 PLEASE MY TICKET CANCEL GSRTC STRICK TIME NOT WORKING ON LINE TICKET CANCEL OPTION GSRTC PORTL...
Complaint comments Read comments Complaint category Travel Agents

GSRTC - inconvenience and irrelevant seats are given at ahmedabad - baroda intercity station at baroda.

User
 vijayjjjjj on Apr 30, 2015
Hi good morning. i request to solve the issue. i have very bad experience regarding ticket given at ahmedabad barod intercity bus stand at ahmedabad, gita mandir. They give ticket number in continuos way(badhi jode ape che), so i have with my family one child (age 5 year), my wife and me. I instructed at counter office to give me 3 seat, and ask him to give all seats along(3 seat vadi apjo, mare ek nano chokro 6) . but when i received a ticket and go in to bus i am found that 2 seat are along with and one seat on backward side. i am shocked ... now what i do... i am very much angry, ... the...
Complaint comments Read comments Complaint category Government Organizations

GSRTC - ONLINE E TICKET REFUND

User
 jayanti sathavara on Apr 29, 2015
I booked 3 tickets of sleeper coach from ahmedabad to deesa on 28th april 2015.but instead of sleeper coach there was ordinry bus..so i had to travel in ordinary bus for which i have to purchased three more tickets from conductor..so what should i do for refund of online booked tickets..my PNR No.was G9344255.and seat no.was 5, 6&7..departure time was 01:45 hrs....
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Refund pending PNR (G9235765)

User
 Vijaysinh Jadeja on Apr 29, 2015
Dear Sir, I have booked ticket for travelling on 20/04/15 from Jamnagar to Ahmedabad in sleeper class but instead of sleeper class the bus came was Express. The conductor of the bus Mr. Irfan Chauhan C.B.No.1000 - Chandola depot - Ahmedabad informed us to buy a new ticket and the online ticket will be refunded. So i bought a new ticket no. TK#000038 worth Rs. 366. Kindly refund my amount to my account. PNR No. G9235765 Amount : 596.00 Complaint No. : 964329 Tickets are attached for your reference....
Complaint comments Read comments [2] Complaint category Travel & Vacations

GSRTC - Change Bus For Passengers Sefty

User
 Inkcadre Technosoft on Apr 29, 2015
Respected Sir, We are passengers doing up down from borsad to nadiad regular and used mahemdavad - valvod bus in evening for coming back to job. This bus is from Borsad depo with number 962, and the condition of this bus is very poor, not proper headlight, not proper horn and even door is also not shutting down properly. We have faced difficulties in the bus many times like we are almost near to accident due to big digs in borsad - anand road. Driver is not able to see the clear road and we have to be afraid everyday. We have called borsad depo manager for this but he is not going to...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Timing of Bus

User
 Raddy Dhimmar on Apr 29, 2015
To, respected sir, I am regular bus passenger from Bardoli to Navsari.we requesting you to take a note about that their is no bus available from Navsari to Bardoli till 5.30 PM to 6.30 PM. So, I kindly request you that please make a Bus 6.00 PM from Navsari to Bardoli intentionally and take quick action on this complaint. I am not the only one who has this kind of complaint but many people are tired of this kind of inconvenience So I am requesting you to take action and start providing... Please Do the Needful Thanking You......
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Service issue and refund the amount

User
 sidhu joshi on Apr 27, 2015
** GSRTC m-Ticket ** AHMEDABAD CENTRAL BUSSTAND to MOUNT ABU PsngrName : siddharth joshi TripCode : 0615ABDMTAEXP51 PNRno : G9349103 JnyDate : 28/04/2015 DepTime : 06:40Hrs SeatNo(s) : 20, 21, 19, 18, 22, Class : GURJARNAGRI BoardingPt : AHMEDABAD NARODA Pltform : 5. Please carry your photo ID during journey. T&C apply. Dear Sir, Above is my e ticket, here in ticket clearly mention that my boarding is from naroda gsrtc stand from platform no 5. But as per inquiry counter of naroda gsrtc stand bus is not coming there, inquiry person guide us bus is going from naroda brts stand so as per...
Complaint comments Read comments Complaint category Online Shopping

GSRTC - Regarding Ahmedabad - Baroda Volvo buses

User
 Rvbhatia on Apr 27, 2015
1. It is very difficult even from starting point to make out at what time bus is going to depart. for eg. 9 AM or 9:15 AM. 2. Wifi system is very poor. 3. Even in summer, water bottle which was previously provided is not being provided these days 4. Yesterday, I was traveling via 9:15 AM bus from Baroda bus stand to Ahmed bad. When I enquired at booking office no body replied, when i asked for complaint book, he said that is not available. Then I contacted your PRO Mr. Patel on mobile number 09427404861, he replied that his duty doesnt cover this and there are three responsible senior officers...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - રીઝવેશન ટીકીટના પૈસા પરત મળવા બાબતે

User
 dineshudwani on Apr 27, 2015
રીર્ઝવેશન ટીકીટ નં. ADPR992296 PNR NO.:G9310366 બસ રુટ નલિયા-અમદાવાદ તા.રપ/૦૪/ર૦૧પ ના નિર્ધારીત સમયે આદિપુર ખાતે ૧૩-૩૦ કલાક કરતાં એક કલાક મોડી એટલે કે ૧૪-૩૦ કલાકે આવતા ૬-મહિલા તથા ૧-પુરુષ પેસેન્‍જર એમ કુલ્‍લે-૭ પેસેન્‍જર અમદાવાદ નિર્ધારીત સમય માં ન પહોંચી...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - GSRTC E-TICKET REFUND

User
 rasik.com on Apr 26, 2015
My complaint is that I booked 3 E ticket from GSRTC website. My date of Journey was 25/04/2015 from Surat to khambhat in express bus. My PNR no. is G9295344 and trip code is 1645SRTKBTEXP51 My total bus fair is Rs. 399/-. My Journey time was 16:45 On my travel date, I reached Surat bus station at 16:00 and inquired about my express bus from depo incharge of Surat bus station. But depo incharge of Surat told me that express bus which you have booked was not come for traffic reason and thir after i wait bus next 3 hours but bus was not come. He further told me that you would claim refund of amount...
Complaint comments Read comments Complaint category Banks

GSRTC - About bus driver not stopping

User
 popa on Apr 23, 2015
To,
respected sir,
I am as a regular bus passenger from chandkheda to kadi ( at 9AM to 9:30 AM ) requesting you to take a note about local bus drivers who are not stopping bus intentionally and take quick action on this complaint. I'm am not the only one who has this kind of complaint but many people are tired of this kind of inconvenience
like,
1. Ahmedabad to Bechraji via chhatral-kadi
2. Ahmedabad to maharaj pura via chhatral - kadi
3. Ahmedabad to kadi at 9:30 AM (LOCAL)

So I am requesting you to take action and start providing...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - bus not stop at the stop point

User
 piyush1604 on Apr 22, 2015
Hu aaje savare 7:15 kalake narayansarovar this rajkot bus ma besine Bhuj mate ticket lidhel. Ane Bhuj ni commerce college bus stop aagal utarvani mang karel. Pan as bus na conductor jeno base no. A331 ane driver jeno base no. 49140503N banne e mari sathe asabhya vartan Karel. Ane bus stop par bus rokvani na padi mane mari office na sthal thi 3 km durutharel. Ane tare j karvu hoy te kari leje AME koithi darta nathi. Evi maukhik dadagiri pan kari mane Heran Karel chhe. To aa karmchariyo virudhdh hu fariyad nodhavu chhu. Ane emni same kadak shixatmak pagla ni mang karu chhu. From:- P.D.Parmar Assi....
Complaint comments Read comments Complaint category Public Transportation

GSRTC - TICKET NOT CANCEELED AND BUS IS ALSO LATE

User
 dr pankaj on Apr 19, 2015
I HAVE BOOKED BUS FROM SURAT TO AHMEDABAD PNR Number: G9244278 Journey Date: 19/04/2015 Journey From: SURAT Journey To: AHMEDABAD CENTRAL BUSSTAND Trip Code: 1100SRTABDAC44 Departure Time: 11:00 Hrs. Class: AC LUXURY Pickup Point: SURAT Central Bus Stand Platform No: Service From: SURAT Service To: AHMEDABAD CENTRAL BUSSTAND No. of Seats: 1 MY TRAIN FROM AHHMEDABAD TO DELHI IS AT 5:40 PM BUT BUS IS LATE.. WILL DEPART AFTER 12. SO HAD HAD BOOKED CAB WORTH 4500. NOW WHEN AM TRYING TO CANCELL THE TICKET, IT IS NOT BEING CANCELLED...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - unresponible bus drivers

User
 Daxesh Bariya on Apr 10, 2015
Respected sir, i am student of electronic engineering at svit vasad gujarat. I leave at gsfc near channi. There is no bus stop because of the construction of bridge...so buses goes on it..i can't keep the bus timely..so i faces a lots of truble..and some bus drivers can't stop the bus...so plz take some steps for this..your faithfullyy..youger gujarati...
Complaint comments Read comments Complaint category Government Organizations

GSRTC - Bus did not come at all and i want refunf of my ticket

User
 ruchajoshi on Apr 8, 2015
Here are my details of reservation, Trip code:0615ABDZLDEXP51, PNR No:G9155082, Jny date:07/04/2015, Txn pass:jHXaQb5S. this bus was for ahmedabad to zalol and should be departed at 6:15AM but for long time awaiting, inquiry centre told me that this bus was cancelled so now i want refund of my e-ticket....
Complaint comments Read comments Complaint category Public Transportation

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