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GSRTC Customer Care

Gujarat State Road Transport Corporation

Central Office, C/O Central Workshop GSRTC
Naroda
Ahmedabad District
Gujarat
India - 380001

Customer Care Phone Numbers and Contacts

Phone:+91 80 2676 7702
 
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GSRTC Complaints & Reviews

GSRTC - poor service of GSRTC

User
 parth0312 on Dec 18, 2014
Respected Sir, I want to report about poor service of GSRTC. I boarded Mahuva-Jamnagar bus from Amreli at 5:45 pm on 14th December 2014 to go to Jamnagar.bus was full and there was not even place to stand . The bus stopped near Babra. the conductor requested us to push the bus. I was among the few persons to push. Then it started. After that it again stopped in outskirts of Atkot regarding some serious failure. we have to board another bus after half an hour only to reach Rajkot.At Rajkot we have to another an Hour for the Jamnagar bus. Then an bus came of Harij -Jamnagar. It soon departed only...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Missed Train and Met with an Accident due to sudden Bus Cancellation on Spot

User
 Ishverma23 on Dec 16, 2014
This is the worst incident happen to us in Gujarat by GSRTC. We booked an online Volvo bus ticket from Rajkot to Ahmedabad for 8/12/2014 at 1pm. We reached 15 mins earlier before the departure time at 1 pm. After waiting 1:25 pm we got a news by a passenger that the Bus for Rajkot-Ahmedabad has been cancelled. We had to reached to Ahmedabad station before 5:30 pm to catch our train sharp at 6pm, the next bus was available at 2:30, we rushed to highway to catch any volvo available for Ahmedabad, but unfortunetely none of the Bus Transportation facility could help us to get reach before 5:30 pm, at...
Complaint comments Read comments [1] Complaint category Public Transportation

GSRTC - Irregular timings of buses

User
 Jayesh87 on Dec 16, 2014
Respected sir, My self Jayesh belongs to bhavnagar. I travel from bhavnagar to vallabhipur for the job purpose. I have issued pass since last 6 months. I have found so much irregularity of bus timings so i have to go by private buses which makes my paid pass amount as waste of money. Kindly do needful....
Complaint comments Read comments Complaint category Job & Career

GSRTC - ticket booked for AC luxury bus but bus cancelled

User
 herish patel on Dec 13, 2014
Myself herish patel, booked ticket for ahmedabad to baroda on 12-12-2014 with PNR no: G8131672 and ob reference no: GS1443960, trip code was 0620NHRNRBRDG47. When i reached nehrunagar at 6: 20, person over there told me that this bus is cancelled may be he is telling that its condition is not good enough to have safe drive. I got shocked that inspite of not good condition their web site books ticket for it.That person himself told me to mail for refund with all details but GSRTC has not even any quick complain request mail id. So considering this situation, I am posting over here so that atleast...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - product rate highre than M.R.P on highway stop

User
 pradippatelb13@gmail.com on Dec 12, 2014
Dear Sir / Madam, Good Evening, My self Pradip Patel, Surat - 395006, Gujarat I traveled on 6th December 2014 in GSRTC bus from Vadodara (Baroda) to Surat. bus number is GJ18Y5604 from Ambaji Depot and My ticket number is 007754 on the highway near Bharuch bus stoped at Panchvati Hotel & Guesthouse for 20 minites at that hotel i purchased one balaji poteto vefers. its M.R.P is Rs. 10 but he told give 15 Rs. i told its m.r.p is 10 then why you taking 15 Rs. that people told if want then pay 15 otherwise you can go after that i purchased one vefer of 10 Rs. and asked for bill he given me...
Complaint comments Read comments Complaint category Food

GSRTC - Complaint on cancellation bus.

User
 Parimal Vaghasiya on Dec 10, 2014
Respected Sir/Madam I have book a ticket for ahemdabad to bhachau on date 11-Dec and time is 7:15 . Bus service point from Ahemdabad to Nakhtrana. When I reached station I get know this bus is cancel from last few days. Then how online allow me for book this bus. Due to time consuming we have book ticket online and want to reach on time at our destination place. This kind of your mistake put in trouble to passenger. Kindly request to solve this kind of issue. Thanks & Regards, Parimal Vaghasiya...
Complaint comments Read comments Complaint category Travel Agents

GSRTC - Rs.306 deducted ticket not booked.

User
 rajeshspawar on Dec 10, 2014
I was booking the ticket from vyara to ahmedabad by gsrtc sleeper (nizer-ahmedabad).I selected Hdfc payment gateway for inernet banking on: 3rd December 2014 at 20:59 Icici bank transaction Id SB8202940 BIL/000686652261/Raj.vya.adi/31199657_GSRTCI Rs 306/- deducted and transaction hanged at hdfc payment gateway and ticket could not be booked with this transaction. please do the needful. my mobile number is 9427179535 gsrtc login id is rajspawar. regards, Rajesh Pawar...
Complaint comments Read comments Complaint category Banks

GSRTC - Non Refund of Cancelled Tickets....

User
 Rushabh Thanki on Dec 9, 2014
Dear Sir, I Have Booked a ticket from Ahmedabad to Nasik on 25/10/2014 from gsrtc, in, PNR No. G7683437 At the same day due to unavoidable reason i have cancelled it, till then i have not receinved any kind of refund and even in history of my gsrtc account, they are not showing the detailed view of cancelled ticket claiming that "Invalid PNR No." And even Customer care Executives of GSRTC are always busy... if this query would not be resolved i will definitely not book tickets from GSRTC....
Complaint comments Read comments Complaint category Travel & Vacations

GSRTC - Amount deducted without booking of ticket

User
 pathik1987 on Dec 8, 2014
Hi, Sir my user name is pathik1987 in this id i have book Ahmedabad nehrunagar to palitana Taleti 5 ticket book through GSRTC portal but it is not booked but amount deducted Rs.710. so can you please give me refund that amount as early as possible and give me confirmation mail of refund amount on my email.id. Thanks, Regards, Pathik Shah...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - balasinor- vyara bus bypassing regular stop of wanakbori thermal power station frequently.

User
 hk_sachdev on Dec 6, 2014
Anent to the above subject it is to state that balasinor- vyara bus of GSRTC starts from Balasinor at 1205 hrs and has regular stop at wanakbori thermal power station after balasinor but this bus goes directly to sevaliya via thermal chokdi bypassing stop of wanakbori thermal power station, passangers waiting for this bus at power station suffers a lot due to this irregularity. On date 4/12/2014 the bus bypassed this stop and today i.e 6/12/2014 also i was waiting for this bus but it didn't come when enquired at Balasinor depot it was confirmed that bus left at right time. Please do needful...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - regarding not arrival of Rakhiyal(Dahegam)

User
 raval valmiki on Dec 5, 2014
Respected Sir, As tour kind honor has started new route .Your kind honor had extended the route of Bareja to Dhegam .Bareja to Rakhial 12k.m. distance from Dahegam. So many passengers had appriaciated your decision, interest of public.Sir in this route so many peoples are travelling, Businessman, Govt, servent, Student all are enjoy this route, Sir, there is no local bus 16.15 to18.15 form Rakhial to Ahmedabad hence this is the main centre of Dahegam taluka.Modasa route buses runing but all the routes are express, Gurjarnagri etc.No local bus is available to travel poor people.They have to wait...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - રસ્તા પર થી પેશેન્જર નઈ લેવા બાબત

User
 rathod ajay n on Dec 2, 2014
ભાવનગર થી મહુવા ચાલતી લોકલ બસ સવાર ના ૯.૦૦ વાગે ઉપડતી લોકલ બસ GJ 18 8249 મહુવા ડેપો ની બસ રસ્તામાં આવતા શિવનગર ના રસ્તા ઉપર ૫ પેશેન્જર હોવાસત્તા પણ બસ ઉભી રાખી ના હતી અને ત્યાં ચાલતી પ્રાઇવેટ બસો સાથે સેટિંગ હોવાથી તે gsrtc ના લોકો સર્વિસ આપ તા...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - ABOUT BUS TIME,SCHEDULE, STOPPAGE

User
 YRP on Nov 11, 2014
RESPECTED SIR A BUS GANDHINAGAR TO VIRPUR[NADIAD DEPO] IS NOT PROPER SITUATION WITH ROUT, CONDITION OF BUS AND TIMING.PROBLAM WITH THIS BUS ARE BELLOW 1. AS PER DICUSSION WITH DRIVER AND CONDUCTOR BUS TRAVELING 500 OR MORE IN SINGLE TRIP, SO IT REQUIRE DISEAL BUS . 2. IT STATS 4:00 PM AT GANDHINAGAR AND REACH KAPADVANG AT 6:00 TO 6:10 PM, SOIT TAKE 15 TO 20 MINUTES REST, WHICH IS NOT REQUAIRED, NEXT IT REACH BALASINOR BETWEEN 7:40 TO 7:50, AND START FOR VIRPUR AT 8:15 PM, HERE ANOTHER 15 TO 25 GOING TO WEAST. 3. BEFORE STARTS THIS BUS TWO MORE BUS GOING IN SAME ROUT. - ONE IS GANDHINAGAR...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Bus Driver was Drunkard & went away for 2 hrs in mid-night!

User
 Uday Chande on Nov 10, 2014
Below are the details of the train. The bus driver was drunkard & kept the somewhere in middle & went away for 2-3 hrs ! Please take necessary action. We reached 3-4 hours late & missed an "Auspicious Morning Session" for which we were specially going to Gandhidham for just a single day! E-Ticket/Reservation Voucher Booked By: Uday Chande(uday.chande) PNR Number:G7823833 Journey Date: 05/11/2014 Journey From: AHMEDABAD CENTRAL BUSSTAND Journey To: GANDHIDHAM Trip Code: 1714DHDMDRPTSLP Departure Time: 22:00 Hrs. Class: SLEEPER Pickup Point: AHMEDABAD CBS1 Route No.: SLPEER...
Complaint comments Read comments Complaint category Cars, Vans & SUVs

GSRTC - URGENT ATTENTION - GSRTC Website IS NOT UPDATED

User
 Uday Chande on Nov 10, 2014
URGENT ATTENTION - GSRTC Website needs to be updated & revised for betterment!! "Bus Does not EXIST since months!!! Then why is it still posted on website?" We had booked a Sleeper coach bus for 9th night journey from Gandhidham to Ahmedabad. But on last moment we came to know that the Bus doesnt exist since long! Then why is it showing posted on the GSRTC website? It creates so much inconvenience for passengers when we come to know at last moment that the bus doesnt exist! PNR Number: G7327579 Journey Date: 09/11/2014 Journey From: GANDHIDHAM Journey To: AHMEDABAD CENTRAL BUSSTAND Trip...
Complaint comments Read comments Complaint category Cars, Vans & SUVs

GSRTC - Bus was late by more than an Hour [Resolved]

User
 Uday Chande on Nov 10, 2014
This is about a 9 Nov 2014, night’s journey from Gandhidham to Ahmedabad. On GSRTC website departure time was posted as 8:40PM & arrival time at Ahmedabad was posted as 3:20AM based on which we booked the tickets. We had to take a connected train ahead...from Ahmedabad station. PNR no. - G7841175 (Rs. 450/-) PNR No. - G7840632 (Rs. 1296/-) On 9th Morning i confirmed on the Gandhidham Depot about whether the bus is on time? He said "yes!" But on 9th night when we reached the Depot, instead of 8:40 PM departure, the bus was scheduled to leave at 9:45 pm from Gandhidham & on the enquiry...
Complaint comments Read comments [1] Complaint category Cars, Vans & SUVs

GSRTC - Money Debited from account but ticket not booked

User
 Vivek Naina on Nov 8, 2014
Dear Sir/Madam, I, VIVEK NAINA, was booked online ticket through GSRTC . My reservation booking as below. From :SURAT To : CHOTILA HIGHWAY Booked Seats : 4 Deducted Amount : 952.00 Seat Nos. : 17, 20, 27, 28 Journey date:26th oct 2014 I didn't received any email as well as message related to the transaction and 952.00 Rs. was deducted from bank a/c. OF Mrs. HANSABEN ARVINDBHAI NENA. so, i am requesting for refund. I request you to help me to get my refund as soon as possible. Kindly be needful in the matter.please do the needful. Name: VIVEK NAINA Contact No... 8866499604 e...
Complaint comments Read comments [1] Complaint category Government Organizations

GSRTC - Bus was not reached to the desired destination Morbi -- Ambala(Amaran)

User
 Ravi nimavat 179 on Nov 7, 2014
Bus was not reached to destination of Morbi to Ambala (Amran)Respected sir, On the day of 29th oct.2014 wednesday, we went to Ambala village near by Amran. The Morbi S.t. Depo has provided the bus from Morbi to Ambala. This is not a first time. Most of times, this route bus driver do not reach to the desired destination to Ambala Village. Then we contacted to the S.t. depo manager Mr. Agravat, but we did not get good response. We make the bus stop to Amran and we reach there from private vehicle from Ambala to Amran. When we asked the bus conductor that why the bus did not come there,...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - AMOUNT DEDUCTED BUT TICKET NOT BOOKED

User
 saurabh7 on Nov 6, 2014
Dear sir, I have tried booking tickets online on 25-10-2014 two times but their server was not responding may be due to holidays and that is why amount has been deducted via VISA transaction but neither the ticket was booked nor the amount has been refunded. Please guide in the matter. Regards, Saurabh Mitra...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - E-Ticket Cancelled but amount not refunded yet

User
 saurabh7 on Nov 6, 2014
Dear Sir, I have booked ticket for Modasa from Rajkot in Junagadh - Modasa dated 27-10-2014 and cancelled the same but the amount not yet refunded. The details are provided below for your reference. TripCode:2050JNDMADGJR47 PRno.:G7684296 Seat No.5. Please look into the matter and reply on samthecyborg@gmail.com. Regards, Saurabh Mitra...
Complaint comments Read comments Complaint category Public Transportation

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