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GSRTC Customer Care

Gujarat State Road Transport Corporation

Central Office, C/O Central Workshop GSRTC
Naroda
Ahmedabad District
Gujarat
India - 380001

Customer Care Phone Numbers and Contacts

Phone:+91 80 2676 7702
 
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GSRTC Complaints & Reviews

GSRTC - Refund for e tickets

User
  Mahesh Bhatt on May 26, 2015
Sir I already booked 2 tickets for Surat to Nasik on 27-04-2015 for bus rout 0915SRTSHRDGJ46 for 28-04-2015.online.Rs436/ dudcted from my bank a/c.Tran.ref. was GS1767850.My bank a/c is 32355592110 SBI.Bank ref 77198141G00XYGV12 TFR to 31162741910 SBI 0.But tickets are not genereted.Today is 26-05-2015 [nearabout a month] yet not recived moneybeck.Pl. kindly look in to the matter very soon. Thanks....
Complaint comments Read comments [1] Complaint category Government Organizations

GSRTC - Online facilty for booking the tecket for sleeping seat not available

User
 Indrajitsinh.N.Chudasama on May 26, 2015
Respected Sir, Since from last one year the online bus booking facility for sleeper is not available, only seating facility is available from Mata Na Madh to Bhavnagar . so many time we have complained to depo manager of Bhuj as well as Bhavnagar regarding this issue but no action is taken, so many passengers are related to saurastra are facing much problem due to unavailibilty of online booking specially for sleeper seat. Sleeper seat for Mata Na Madh to Bhavnagar could not visible for online booking, but same bus is return from Bhavnagar to Mata Na Madh are showing sleeper seat for Online...
Complaint comments Read comments Complaint category Other

GSRTC - Every week a day the Bus Struck down

User
 Ravi Tuvar on May 25, 2015
Here i am talking about the Gandhinagar-Ahmedabad GSRTC Service. The Bus number is GJ18Y2153.. We have complained the Gandhinagar Depo manager Mr. Patel regarding this and this bus struck every week a day. So this has become a routine for us. request you to provide the best solution for this. Thanks, Ravi Tuvar....
Complaint comments Read comments Complaint category Municipal Corporation

GSRTC - unauthorized charges taken by the chanasma passenger pass office

User
 jaymadiinfotech on May 25, 2015
for the rule of gsrtc passenger pass's charges is (1 day up&down rent * 18)=30 days you can travel in gsrtc's bus. really my charge is 64*18=1152 but they charged 1550 rupees. when i say the officer for this mistake he told me i m not responsilble for the issue you can get 400 rupees back from the ahm central office. i m waiting of your response mr. sunil kumar 9429060810...
Complaint comments Read comments Complaint category Unauthorized charges

GSRTC - REFUND FOR TICKET

User
 HARDIK1691 on May 24, 2015
Dear Sir, i booked ticket On 21/05/2015 from Vapi. But because of some reason I missed the bus. So I can't travel from the bus. So please refund the amount that i paid for the ticket. Please find here ticket details as below. PNR NoG9606161 Journey Date21/05/2015 Trip Code1900VPICHMSL30 From VAPI To MEHSANA No. of Seats1 Seat No(s)5 Passenger Information Passenger NameSeat No / Age BACHUBHAI M PANCHAL5 / 49 Basic Fare 259.00 Reservation Fee 5.00 Accident Insurance Charges 0.00 Toll Fee 32.00 Service Charge 0.00 Toll Fee Rajasthan 0.00 Other Levies 0.00 Concessions 0.00 Discounts...
Complaint comments Read comments Complaint category Travel & Vacations

GSRTC - Refund for class change due to bus problem

User
 jay6843_V on May 23, 2015
Their was a change in class (sleeper to Seating) .Charges of sleeper is 321 rs. and of seating is 207. Detail is as below PNR NO. :G9475535 Journy date. :10.05.2015 Journy from Surat to Mehsana BUS NAME: Parvat Patiya SRT to Siddhpur Trip Code: 2230PVTPTSDPS15 Name: Jaydeep Jayantibhai Vadi Age:21 (Male) Seat No. 3 As the date of travelling is 10.05.2015, 13 days gone but the refund (321 rs - 207 rs) is not yet given by GSRTC. GSRTC Emplyoee had given me in a written that I will get back my refund due to class change.....
Complaint comments Read comments Complaint category Public Transportation

GSRTC - for refund of ticket

User
 nirajdarji on May 20, 2015
I hv booked ticket from Surat to Ahmedabad ..bus name Nizar to Ahmedabad on 21/5/2015..seat no 16. Pnr no G9590655..in sleeper seat..they put some ordinary bus n don't inform about it I m in very difficult situation ...Can I get my refund ? How? I hv booked online ticket ..kindly give proper answer ...Ithank you...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - refund of ticket fare

User
 Manoj Pagdar on May 20, 2015
respected sir I filling regter to inform you that I booked tickets online on 30 April 2015 for rajkot to ahmedabad due to strike of st drivers we can not travel so as per gsrtc rules I eligible for gate back my money paid for tickets but till today I not gate refund in my bank account so do proceed fast and refund my money Tanking you...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - E TICKETS REFUND

User
 Vipul M. chaudhary on May 20, 2015
dear sir, I booked online ticket from ZADESWAR X to AMRELI in SHIRDI - AMRELI us on dated 19/05/2015.But any reason bus not came at station.All passenger are awaited and shifted to express another bus.No any prior information of cancellation.i want to cancelle and refund for the same but in my account there are no option of cancellation of ticket. please cencelled for the same and refund As soon as possible detailks: PNR Number: G9580890 G9581015 ** GSRTC m-Ticket ** ZADESHWAR X to AMRELI PsngrName : naynaben pandya TripCode : 1100SHRDAMLGJ47 PNRno : G9580890 JnyDate : 19/05/2015 DepTime...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - conductor cant give a chhutta!

User
 vivek patel 007 on May 20, 2015
I'm travel in " Junagadh - vadadra exp". my ticket amount is 171 than I give 200 rs, conductur say for 1rs but unfortunately I have not 1rs than I say I have not. than conductor give me only 20rs refund !!! my 9rs is where gone? in conductore pocket!!...
Complaint comments Read comments Complaint category Business & Finances

GSRTC - change time khambhat Anand bus time 5.05pm new bus station anand ,because virpur khambhat time change

User
 Rabari ramji on May 20, 2015
dear sir, please change the time of evening bus Anand khambhat(bus is petlad depo)current time is 5.30pm new bus station Anand, I request you to please change time 5.05pm, because the virpur khambhat time is change and bus come to Anand 6pm, before virpur khambhat 4.30pm come to Anand, time change lot of problem passenger, student there for we all are request you to please change the time of Anand khambhat bus 5.05pm evening all pasanger of virpur khambhat satisfied when change this time. for your needful action please on behalf of pasanger we are submit this complain to grstc . petlad depo and...
Complaint comments Read comments Complaint category Government Organizations

GSRTC - Ticket not given upto correct place

User
 gaurav.m.12003 on May 19, 2015
Dear Sir I was coming from Civil Hospital, Ahmedabad. I used to visit this hospital as (nasal and respiratory) cancer patient (with an appointment with E.N.T doctor). When I got in bus to Gandhinagar. I was given ticket of Rs 21 from CIVIL to Gandhinagar. But I asked the ticket upto CH-0. (which is Rs 20 only) Ticket no. is 167092 dated 19/05/2015 11:01:08 PM. Depot return on ticket is VIJAPUR DEPOT (ticket given is civil to gandhinagar instead of civil to ch-0 infocity) I want to look GSRTC people to look into this matter as they are not taking the proper fare even from patients...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Misbehave of Driver and Conductor

User
 Hiren Makani on May 18, 2015
Dear Sir, I am working in Civil Court, Gondal. At today (18 May 2015) I have waiting for Bus and " Sarangpur To Junagadh " is coming at the time of 8.15 AM. This is the only bus that is coming at gondal and also for the Jasdan as well. I have pick up the bus and when collecting by bag at the same time the driver and conductor is not stopping the bus and behave very rudely with me and said " We haven't enough time to stop. " and he moved immediately. The village Ambardi (Jam), Ta. Vinchhiya, is very disused and lonely place that any personal vehicle also not available for transportation. I...
Complaint comments Read comments Complaint category Travel & Vacations

GSRTC - E ticketing-Money deducted but ticket not issued.

User
 Prince Sengar on May 17, 2015
I had booked my ticket from ahmedabad to ankleshwar GIDC in bus service no. 0915NHRNRSRTV46, VOLVO, but after online paymnet web page shows access denied by server and no ticket is booked. MY gsrtc OB refrence no. is -GS1826890 Amount deducted is -Rs 364 in favour of GSRTC, ahmedabad...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Bus canceled but ticket not refunded

User
 Paresha Dalvi on May 17, 2015
I had booked ticket online as below. THE TRIP GOT CANCELED BUT BHAVNAGAR TICKET WINDOW DID NOT REFUND. THEY TOLD THAT IT SHALL BE CANCELED LATER AUTOMATICALLY. BUT STILL I HAVE IT RECEIVED REFUND. PLEASE DO NEEDFUL. PNR NoG9472758 Journey Date11/05/2015 Trip Code1730BVNDMPSLP15 From BHAVNAGAR To BARODA No. of Seats2 Seat No(s)10, 11 Passenger Information Passenger NameSeat No / Age hemantkumar dalvi11 / 66 JYOTI DALVI10 / 57 Basic Fare 494.00 Reservation Fee 10.00 Accident Insurance Charges 0.00 Toll Fee 2.00 Service Charge 0.00 Toll Fee Rajasthan 0.00 Other Levies 0.00 Concessions...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - refund against bus route cancel

User
 ashok1969 on May 16, 2015
DEAR SIR I HAVE TWO TICKET BOOKED FROM SURAT TO UNJHA ON DATE 01.05.2015. MY TICKET PNR NO. G9244579. TRIP CODE :2030NVSVAVSLP15. SEAT NO: 4 $ 5 . AND FARE RS:658.00 . BUT THIS BUS CANCELED DUE TO GSRTC EMPLOYES STRIKE. AND NO ANY TYPE OF INFORMATION TO ME.SO WE ARE TRAVELLING WITH NORMAL BUS. I WANT TO REFUND FOR THIS CANCELATION...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - E- Ticket Refund

User
 Kalpesh Chavda on May 16, 2015
Dear Sir, My complaint is that I booked 5 tickets from GSRTC website. My date of journey was on 15/05/2015. Starting point is : Surat. My journey is from Surat to Ahmedabad Sabarmati in sleeper express bus service. My journey time is 10:15 PM from Surat. My PNR No is :G9539113. But due to some technical problem the sleeper bus is cancelled. we have to go ahmedabad in normal express bus & will have to buy new tickets.I have spend Rs.1212 for sleeper bus tickets through your website. so my request to refund that money in my sbi a/c from which i have done my transaction....
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Poor service (Regatding air conditioing system)

User
 Sonu2527 on May 16, 2015
My self Praveen Bisen and i am worked at statue of unity as a consultant. Today i was experienced very poor service from GSRTC valvo regdaring air conditioning system is not working during whole travel from baroda (vadodara) to ahmedabad. When i was complaint to valvo staff and he is reply very rude. I am very fade up with the GSRTC arrangement. Please prefer private valvo bus services it is better than GSRTC. Valvo bus. Baroda to ahmedabad. Time - 1:30pm...
Complaint comments Read comments Complaint category Products & Services

Gujarat State Road Transport Corporation - Change of Sleeping Coach Bus

User
 Ravindrakumar Upadhyay on May 16, 2015
This is to inform you that i had booked 2 bus tickets in SLEEPING Coach from Padra to Junagadh vide Seat No. 13, 14 and Ticket No. PDR528077 (Dtd. 13/05/2015) and Junagadh to Padra (Dtd. 22/05/2015) for my wife and 2 daughters. On arrival of Bus Depot on 13/05/2015 at 9 : 00 p.m., I surprise that depot manager has cancelled the sleeping coach bus due to some repairing work in sleeping coach bus and send seating coach bus. I understand the problem of repairing, but if they book the online booking of reservation then they have to continue with some other provision of sleeping coach bus. I...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Not a refund money after cancelled ticket

User
 ketan_jsk on May 14, 2015
Hello sir..My name is Ketan Parsania. I have book to ticket via gsrtc.in on date 21/04/2015 Baroda to Junagdh. but some personal problems I have cancelled ticket. Pls check below detais and give me my refunded money as soon as possible. ** GSRTC m-Ticket Cancellation ** Your seat Cancellation confirmed as below : JnyDate :21/04/2015, TripCode :2116PDRSMNTSL30, PNRno :G9226712, SeatNo(s) :3, Amt Refunded:Rs. : 199.00....
Complaint comments Read comments Complaint category Public Transportation

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