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GSRTC Customer Care

Gujarat State Road Transport Corporation

Central Office, C/O Central Workshop GSRTC
Naroda
Ahmedabad District
Gujarat
India - 380001

Customer Care Phone Numbers and Contacts

Phone:+91 80 2676 7702
 
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GSRTC Complaints & Reviews

GSRTC - GSRTC - Not getting Ticket confirmation mail & success Message

User
 jigneshvagh on Oct 21, 2014
I have some issues occurred after ticket booking, not getting Ticket confirmation mail & success Message The payment was cut from my account but not get confirmation of ticket My Ticket Reff Number is : GS1317744 Please reply ...as soon as possible.. Jignesh - 9979737130...
Complaint comments Read comments Complaint category Government Organizations

GSRTC - ticket booking in two time debit money same seat Number.

User
 chauhan1992 on Oct 19, 2014
Hello sir, I have gsrtc ticket booking on 29/10/14 21:00 nadiad to reliance .in seat no 10 class express bus .one time ticket booking but e ticket print & confirm ticket message not recieve, so again same bus trip code :1715DHDRILEXP51..PNRno:G7627827 jny date 29/10/14.Dep time :21:00Hrs. Ticket booking in Rs 203 money ducted, so Two time same bus &same seat no. In 203 rs ducted . So please refund my amount. Regards Sagar chauhan...
Complaint comments Read comments Complaint category Other

GSRTC - Ahmedabad-Ukai Express bus supplied instead of Gurjarnagri

User
 aakash214 on Oct 19, 2014
I bought online tickets from gsrtc for travel from Baroda to SongAdh. Bus selected was Ahmedabad-ukai Gurjarnagri which leAves ahmedabad At 8:30 Pm. The probleM is the bus provided was not gurjarnagri as was booked but express in very pathetic conDiTioN. I paid for better quality bus but got very poor quality. Bus number: GJ18 Y 6067 PNR number of my booked tiCkets: G7601909 TripcoDe: 2030ADBUKIEXP51 HopE this complain goes into proper ears. Akash Agrawal...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - not stopping bus at sindbad station

User
 anujparikh on Oct 17, 2014
Hello..I am Kirc CLG student ...my complain is that the driver is not stopping the bus even though the stand is registered. The bus number is GJ.18.Y.2243. Plz take some action otherwise all students will have to take some action...hope u reply soon .. Thank u...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - My ticket is not booking

User
 Hetal Galani on Oct 16, 2014
my self hetal galani have booked my ticket on 16 oct 2014 from Ahmedabad center BSTN to DHOLA for 18 oct 2014 . The amount of Rs 129 is deducted from sbi bank. But there is no booking history of this available. reference no.:5396537IG00BTDOO5 bus time:9:00 to 13:20 from ahmedabad central bstn to dhola Email Id : hetalgalani@gmail.com so refund my transaction. as soon as possible...
Complaint comments Read comments Complaint category Travel & Vacations

GSRTC - Amount Deducted but ticket not booked in GSRTC bus

User
 jwalit_parmar on Oct 15, 2014
Hello, I booked the ticket from Ahmedabad to Porbandar in DAHOD-PORBANDAR(1500DHDPBREXP51) GSRTC bus on (15-10-2014). Amount of Rs. 450 got deducted from my icici bank account, but I didn't receive any email from GSRTC confirming the booking. My booking history doesn't show the booking of this ticket. My GSRTC reference number is : GS1289228 Please help sir to get my refund. My contact no is : 94273 84440 My email id : jwalit_parmar@yahoo.co.in Thanking you....
Complaint comments Read comments Complaint category Banks

GSRTC - ADDING NEW STAND IN ANAD TO NATHADWARA BUS

User
 sunil78692 on Oct 15, 2014
RECPECTED SIR, HERE I INFOME YOU YORU ANAND DEPOBUS WHICH ARE DAILY GOING ANAND TO NATHADWARA BUS IN THAT BUS THEAY HAVE NO STOP OF HARSOL. WE ARE DAILY PASSSSENER PLZ ADD HARSOL SATND IN YOUR BUS ROOT INSTAD OF UJEDIYA. SUNIL 8238973367...
Complaint comments Read comments Complaint category Business & Finances

GSRTC - didn't get e-ticket but charges were deducted from my account

User
 Chirag Tagadiya on Oct 12, 2014
Dear Sir/Madam. My Self chirag tagadiya . I just trying to book ticket from Ahmedabad to JASDAN for 19 October, 2014. While during on line payment transactions, My payment for 1 passenger r.s.153 Is deducted from Union Bank Account but My ticket is not booked and when I go to My Booking history I didn't find anything. So please help me to refund my transactions. Trip code are as below: Ahmedabad to Chamardi 1305KSNBGREXP51 Bus Timing is - 13:50 on 19/10/2014. My reference number is :- GS1281053 Can you suggest me what should I do Now? Please do needful. Hope you people get back to this issues...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Misbehaviour by Conductor

User
 arjun_baviskar on Oct 11, 2014
Dear Sir, I travelled by Bhavnagar Shirdi Express bus from Ankleshwar to Surat on 10th Oct. 2014 in the evening. When bus reached to Surat Bus maintenance depot, which is away from main bus stand, conductor asked Surat's passengers to alight their it self or seat into the bus, the bus is going for Diesel filling and it will take halhalf an hour to go in main bus stand. When i asked him to why not you first drop the passengers to main bus stand and then you can fill the diesel and go to your way. So, passengers time will not waste. Then he misbehaved with me and refused to give complaint book also....
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Irregular Bus

User
 Sunil0409 on Oct 7, 2014
Dear Sir, There is irregular bus from Khambhat to via Vadodara to via Zalod. The time of Bus from Khambhat is 6:15 AM. Always this route is Irregular. I talk to depo manager of Khambhat depo Mr. Vijaybhai. But there is no action from manager side. We are all Passenger doing a Service at Vadodara. Our service reach time is 09.00 am & 09.30 am. Please do the needful. I awaiting your reply...
Complaint comments Read comments Complaint category Employees

GSRTC - Refund Money

User
 Viral Kabra on Oct 6, 2014
Dear Sir/Madam. My Self Viral Shah. I just trying to book ticket from Ahmedabad to Rajkot for 7th October, 2014. While during on line payment transactions, My payment for 2 passenger 1404.00 r.s. Is deducted from ICICI Account but My ticket is not booked and when I go to My Booking history I didn't find anything. So please help me to refund my transactions. Trip code are as below: Ahmedabad to Rajkot- 0630ABDRJVLV46 Volvo Bus Timing is - 06:40 Rajkot to Ahmedabad- 1630RJTABDVLV46 Volvo Bus Timing is- 16:30 This is the transactions details - 1 06/10/2014 BIL/000658154251/Bill Desk/GSRTC_MICI350 Dr. 1,...
Complaint comments Read comments [1] Complaint category Public Transportation

GSRTC - Amount debited twice

User
 Kishan_147 on Oct 6, 2014
Hello Sir/Ma'am This is regarding the complaint for the amount debited twice for my journey of (Bapunagr-Dhasa). I have booked ticket on 5th September 2014. Ticket was booked for the 6th Sept 2014. Reference # PG - 0017001640 Here while completing the transaction I double clicked the Confirm button and because of that the amount of 137 debited from my account but ticket was not booked. So I booked the ticket for the second time. Can you please look into this and credit the wrongly debited amount? Your prompt response will be appreciated. Thanks, _____________ Kishan Solanki....
Complaint comments Read comments Complaint category Public Transportation

GSRTC - rude behaviour of conductor [Resolved]

User
 Nilam Desai on Sep 30, 2014
My self Mrs. Nilam S Desai from Navsari Cell no. 9825403881 E Mail- nilampc@yahoo.com On date-27-9-2014 i went surat from navsari at 3.45 p.m. in the bus no. GJ 18 Y 7921 rout bilimora -surat ...conductor name Rohit Patel rudely behaviour with me...i was just step out from rickshaw and seen bus...so i ask "is this bus going surat?...he said me and other also in bus that printed on the board where bus is going...i answer how many people? Even educated people also ask...i said what's your problem to answer some ones question about bus rout...and driver talk on the cell phone while driving at sachin...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Bus not stopped at bus stand

User
 jaysingh190 on Sep 26, 2014
Respected sir bus driver didn't stopped the bus
at mamlatdar kacheri (police station) Sanand
between 8:20 to 8:30 am From many months.
Please take serious action with regard to this
matter against bus driver. Regards Jaysingh
solanki 9898456377 Bus no:- Gj-18 y-8744
Surendranagar To ahmedabad local Stopage:-
mamlatdar kacheri (police station) Sanand...
Complaint comments Read comments Complaint category Government Organizations

GSRTC - Bus not stopped at bus stand

User
 jaysingh190 on Sep 26, 2014
Respected sir bus driver didn't stopped the bus at mamlatdar kacheri (police station) Sanand between 8:20 to 8:30 am From many months. Please take serious action with regard to this matter against bus driver. Regards Jaysingh solanki 9898456377 Bus no:- Gj-18 y-8744 Surendranagar To Sanand local Stopage:- mamlatdar kacheri (police station) Sanand...
Complaint comments Read comments Complaint category Government Organizations

GSRTC - HEAD ART -MECHANICAL

User
 nai.jignesh16@gmail.com on Sep 26, 2014
DEAR SIR, MY SLIF JIGNESH AMRUTLAL NAI, APP NO-2958, I WAS APPLYING IN HEAD ART POST, BUT MERIT LIST FOR PRECTICAL TEST NAME IS REMOVED MY DILPLOMA PERCENTAGE IS 75.37 BE-MECHANICAL -70.88 CAST-OBC PLEASE CHECK & REVIEW FOR MERIT LIST REGARD JIGNESH A NAI...
Complaint comments Read comments Complaint category Job & Career

GSRTC (Gujarat State Road Transport Corporation) - 374 Rs wrongly debited from my account

User
 BIRJU1987 on Sep 25, 2014
Hello Sir; I am BIRJU SAVALIYA here by informed you that, I booked my ticket of BAGASARA to SURAT on 20/09/2014 at night(Saturday) Ticket booking date (journey date 21/09/2014 at 5:00 p.m. from Bagasara depo. When i booked my ticket via debit card the massage shows that your transaction has been approved from axis bank VISA CARD. at the time of ticket generation, it was not generated due to server problem. i did not get any massage, email or history record in my GSRTC account. I also concern to manager of BAGASAR DEPO. he shows me 0.00 Rs paid. but from my account 374 Rs debited. i contact...
Complaint comments Read comments Complaint category Other

GSRTC - Driver sleeps and boy drives

User
 Apurv Suthar on Sep 22, 2014
I was returning Halol at 12 at night in BUS NO. GJ 7879 (VADODARA - ZALOD ) . Driver drives bus out of bus-station and gives control to another boy in his cabin, while exchanging controls bus was running and it was just missed an accident with divider .Than bus driver sleeps and boy continues to drive . At Halol bus stand he park bus out of bus stand . So, I ask conductor is he official driver or not. And conductor answer rudely to leave the bus . I ask for complaint book and he refuse to give . Actually in Gujarat Conductors and drivers are running Bus Service rather than government. God bless...
Complaint comments Read comments Complaint category Government Organizations

GSRTC - Complaint regarding bus driver

User
 Jiggypatel on Sep 17, 2014
Subject : Complaint regarding Bus Driver. Hello, Myself Jignesh Patel from Lasundra. I live in Lasundra village and i do job in vadodara city. So i daily do up down from my home to vadodara. While returning home i travel in the bus of Kapadvanj to Baroda which gets departed from Baroda at 4:40pm regularly to go to Kapadvanj & it number is GJ-18 7155. My problem is that, the which drives the bus on Monday, Wednesday, Friday doesn't gives halt on Channi Jakatnaka & at Ranoli Chokdi even though if anyone shows there hand to stop the bus, though there is vacant seats in the bus. Because...
Complaint comments Read comments Complaint category Other

Gujarat State Road Transport Corporation - NOT BE REDUCE AMOUNT OF WEEKLY OFF

User
 amitej on Sep 17, 2014
Ref. No. our pass no- 345259 Dear Sir / Mam, i have daily up / down in bus from kalol ambica nagar to imcome tax and back to ambica nagar and i have use service pass of Gujarat state road transport corporation. i have advance pay to G.S.R.T.C. as per 30 days calculated transportation, but i travelling only 26 days in bus and 4 days weekly off so i request to you pls contact to corporation and reduce amount of weekly off from service pass Best Regards, Amitej Shah +91 9904427519...
Complaint comments Read comments Complaint category Public Transportation

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