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GSRTC Customer Care

Gujarat State Road Transport Corporation

Central Office, C/O Central Workshop GSRTC
Naroda
Ahmedabad District
Gujarat
India - 380001

Customer Care Phone Numbers and Contacts

Phone:+91 80 2676 7702
 
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GSRTC Complaints & Reviews

GSRTC - regarding not not giving complaint book in bus (GJ 18Y 6592) Rapar depot

User
 ccpatel2007 on Mar 22, 2015
I was travelling from Ahmedabad to Kalol in Rapar depot bus (Ahmedabad to Rapar in night (on 21/03/2015 at 22-15). I asked driver cum conductor to stop bus at workshop kalol he replied that there is no stopage at this place and not stoped bus I asked him to give complaint book but he said that there is no complaint book in his bus and not gave me my contact no 990996184...
Complaint comments Read comments Complaint category Travel & Vacations

GSRTC - REFUND OF PAYMENT FOR FAILED E-TICKET BOOKING

User
 Vicky Ranpura on Mar 20, 2015
I have booked E-Ticket for bhavnagr to baroda but E-ticket fails and payment is withdrawn from my account. I booked E-tickit Today 20/03/2015 At 18:01Hr. Jorney Date:23/03/2015 Seat no:10 Bus time: 13:45 So I want refund for it.. Message I got from our bank is this: A/c N7203 Dr for RS153.00;card txn:VISA-POS/GUJA.A/c Bal(Sub to chq realisation)Rs2535.78 on 20MAR 18:01hr My IDBI bank Account Number: 071104000117203 Account Name: Damjibhai V Ranpura Bhavnagar Madhavdarshan Branch I want refund for Failed E-Ticket.. I olso attached screenshot of Massage Received...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Bus not stop on Tharad cross road

User
 Asal Naran Dethali on Mar 17, 2015
નારણ આસલ, ટીવી, જર્નલિસ્ટ અને સામાજિક કાર્યકર્તા વિનંતી સાથે લખી જણાવવાનું કે, થરાદ-વાવથી અમદાવાદ જતી બસ નંબર- GJ18Y 3639 તા- 16/3/2014ના રોજ અંદાજીત સવારે 11:30 કલાકના સુમારે થરાદ બસ ડેપોથી નિક્ળ્યા બાદ થરાદ રેફરેલ ચોકડી પર ઉભી રાખવા હાથ લંબાવવા...
Complaint comments Read comments [1] Complaint category News & Media

GSRTC - rude behavior of staff of toilet at balasinor bus stand

User
 gita r joshi on Mar 10, 2015
Today morning at 7 am we have visited public toilet at Balasinor bus stand. Me and my daughter went there for urinal.The caretaker has locked the bathrrooms for urinal and he compulsary force to visit toilet and pay for the same .When we denied to pay for urinal he come up to quarrel with us, standing from his chair and come up to bit us so we have to left that place and had control our natural call.This is the shame incident 1st time with us at public toilet....
Complaint comments Read comments Complaint category Public Transportation

GSRTC - bus dnt stop even though reservation

User
 rakeshdchaudhary on Mar 10, 2015
this is rakesh chaudhary.i have regestered my online bus ticket in zaror anand...and my ticket was from palanpur to anand on 9th march 2015 departing time was 1.45 AM i was dere on pick up station bt bus dnt stop and den i overtake bus on my vehical on bike and stoped it forcefullly den driver replied that there is no reservation and he went away hows this possible?plz rply...GSRTC on line bus booking service is worst den ever my PNR no is_G8953357...
Complaint comments Read comments Complaint category Travel & Vacations

GSRTC - Refund not received for failed e-ticket booking.

User
 Manoj Mariwala on Mar 7, 2015
Dear Sir, I was booking a E-ticket for 4 (Four) seats as per below given detail. Transaction was failed after making payment through net-banking, hence my tickets were not booked but amount of tickets Rs. 1412-00 (Rs. One thousand four hundred twelve only) was deducted from my account. I checked booking history but ticket was not booked. The deducted amount is still not refunded to my account since last 96 Hrs. GSRTC User ID : manojmariwala Date Of Booking : 03-03-2015. Date of Journey : 08-03-2015. Trip Code : 2200BVNMTMDSLP1 Booking Referance No. : Did Not Appeared or may not noted. No...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Improper Staff Behaviour on giving change for Tickets at Ticket Window.

User
 RAjesh TAhiliani on Mar 7, 2015
Hi, This is Rajesh Tahiliani, working for a leading Media company since last 3 years. Several times, during travelling I found I should raise this issue but due to time constraint, I could not. At Ahmedabad - Vadodara - Intercity Booking Counter during morning hours between 7:00 am to 10:00 am I have noticed ticketing staff deny for change even if he has the change. Moreover, ticketing staff's attitude is so arrogant & impolite that a decent education person will definitely feel hurt. Staff name : Mr. Thakkar. * Date of Travel : 05th March 2015 Time : 10:15 am Place : Ahmedbad...
Complaint comments Read comments Complaint category Unauthorized charges

GSRTC - Ladies seat allotted to Male customer

User
 Aesha Parikh on Mar 5, 2015
I am travelling from Baroda to Ahmedabad in GSRTC Volvo 8:00am bust seat no.1 thru PNR No.G8873880. Your Bus No. J01DV0348. Seat No.1 & 2 are supposed to be ladies seat, but to my shock and surprise seat no.2 is allotted to a male customer from the ticket window at Baroda bus station. This male customer has bought his ticket himself from the ticket counter. How pathetic is this???? Seriously, your ticket window staff is either blind or in deep sleet that he/she can't see that he was a male customer and how come they issued a ticket to him???? Disgusting this is. And your driver also was not...
Complaint comments Read comments [1] Complaint category Public Transportation

GSRTC - Not allowing ladies to sit on reserved seats

User
 beena1409 on Mar 3, 2015
I am a regular traveler from Sarkej to Gandhinagar gstrc transport bus . We have frequently experienced that male travelers are sitting on the seats reserved for ladies and not allowing a lady traveler to sit . Conductors are also not cooperating and giving answers like "this is Gujarat not Mumbai" In the state, where one lady is a CM and talking about woman empowerment this issue should not be neglected and needs to be taken care of ASAP. Bus timing was at 8 AM today at thaltej stop towards gandhinagar...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Non Booking of Tickets even after money transaction

User
 bipinshah4india on Feb 28, 2015
Dear Sir, I have book ticket from Ahmedabad Nehrunagar to Baroda Central Bus stand for 1.3.2015 at 11:30 am booked on 28.2.2015 at 6:30 pm. The amount is deducted from the account and ticket is not booked even pnr also not received, no sms, no email received Kindly do needful on urgent basis for money refund of Rs 442/- for 2 persons ticket Mr Bipin Shah Mob-9824168013 email-bipinshah4india@yahoo.co.in...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - POOR SERVICE & POOR BUS QUALITY &POOR STAFF

User
 JIGNESH PATEL83 on Feb 25, 2015
HI I JIGNESH .I WRITE MY COMPLAIN TO GSRTC .IF ITS APPLIED ITS GOOD FOR OTHER TRAVELERS.I BOOK A TICKET FROM ON LINE RESERVTION COUNTER VADODARA BUS STAND.BUS ROUTE SURAT TO MAHUVA &RETURN TICKET MAHUVA TO SURAT.JOURNEY DATE 24/02/2015 TIME 00:30.I REACH AT 11:30 VADODARA BUS STAND.I SEAT &I ASK FOR BUS TIMINGS .I GOT ANSWER FROM STAFF ALL BUS CAME FROM SURAT WAS LATE 1&HALF HOUR. STILL I UNDERSTAND SITUATION .BUT BUS CAME 03:00 CLOCK THAN I AM ANGRY .AS USUAL I SEAT IN BUS. CONDITION OF THIS BUS WAS PATHETIC .SEATS ARE NOT CLEAN AT ALL OR NOT WORKING CONDITION.THE BUS CONDUCTOR DONT...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Fare

User
 M J Nagar on Feb 25, 2015
પરન્તુ મને ભાડા માટે થોડી ફરિયાદ છે જો હુ અમદાવાદ - નદાશા ની બસ માં મુસાફરી કરુ તો અમદાવાદ થી અંબીકાનગર ના ૩૨(બત્રીસ) રુપીયા ભાડુ લે છે પરન્તુ જો હું અમદાવાદકડી ની બસ મા મુસાફરી કરુ તો તેમા ભાડુ રુપિયા ૨૮(અઠાવીસ) લેવા માં આવે છે.તો સવાલ...
Complaint comments Read comments Complaint category Other

GSRTC - Refund My Money

User
 jayeshmali on Feb 24, 2015
Dear sir, my self Jayesh Mali. I am booked online ticket through GSRTC on 31 jan'15. And i cancel ticket on that date.My reservation booking as below. Date & Time : 01-02-2015& 09.30a.m. From : DEESA to RAJKOT CENTRAL BUS DEPO. Booked Amount : 221.00 PNR No-G8584424 Passenger name : Jayesh Mali .My e-ticket is not generated and Rs.221.00..I am allready cancel ticket on 31-02-2015. I request you to help me to get my refund as soon as possible. Kindly be needful in the matter. Contact No... 9723098847. e mail id : jayeshmali011@gmail.com. Best Regards, Jayesh Mali...
Complaint comments Read comments Complaint category Other

GSRTC - Frequently cancelled sleeper bus

User
 nmsharma007 on Feb 24, 2015
I am regular traveller from ahmedabad to surat in GSRTC sleeper bus since last three years. It has been notice from last two to three months that some sleeper buses are cancelled due to accident, reschedule for other trip or under maintenance but online booking remained continue for the same. Recently example of META TO SURAT sleeper bus is under maintenance but still online it is showing and booking also continue. Many people like me have booked and suffered. It is creat bad impression of GSRTC and its service. Here I have been attached recent travel ticket for the same which I have suffered for...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - online booking problem

User
 himanshu vasani on Feb 23, 2015
my name subhash kathiriya. my email id is skathiriya22@gmail.com i have book a ticket in gsrtc and my balance was credited but no confirmation or no pnr number was send to me and my money is deducted and now nobody is responding or tackingaction on it.so i requset u to pls improve yourdepartment of online booking .pls do something....
Complaint comments Read comments [1] Complaint category Public Transportation

GSRTC - we are being cheated.

User
 harikrushna1 on Feb 21, 2015
Hello I am a very young man wants to complaint against santrampur depot... Reason: I'm from ditvas village of kadana taluka of mahisagar district As we travel from ditvas to modasa in any santrampur depot bus we are charged for 70 km distance for this. But as per net search the distance actually is 58 km only Thus it is unfair ......
Complaint comments Read comments Complaint category Government Organizations

GSRTC - booking problem

User
 tausifamin on Feb 21, 2015
i have book a ticket in gsrtc and my balance was credited but no confirmation or no pnr number was send to me and my money is deducted and now nobody is responding or tackingaction on it.so i requset u to pls improve yourdepartment of online booking....
Complaint comments Read comments Complaint category Other

GSRTC - Very poor online reservation system. It causes great loss to customers

User
 saurabh221290@gmail.com on Feb 19, 2015
Dear Sir / Madama, I am trying to book Online ticket from Ahmedabad Central Bus Stand to " Zadeshwar-X " vide trip code 1310ABDSRTEXP51, However after entering passenger details the further process is not taking place because in your site Drop off point is appearing blank. For this problem, when I talked to your customer care on 1800-233-666666 .. I got answer that it would take minimum 48 hours to resolve that problem and hence i can not book ticket. I think it was very pathetic answer and it raises serious questions on your working Capability and Support Services. It clearly shows your poor...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Regarding to changing bus time

User
 DRM on Feb 16, 2015
Respected sir, We are coming from panthawada in our route there are only two busses in the morning...and sir bus time didn't suit to our college time so sir we can't reach our college at a time... So sir we request you to change our first bus time of gundri(satsan)-palanpur... We request you that bus time will be 20 minute early from regular time... We hope that you will understand us and solve our problem... Thanks... Email-drmakwana009@gmail.com...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - GSRTC - Bus left 5 min advance in time from bus station

User
 moradiya166 on Feb 16, 2015
I had booked 4 ticket an online ticket on gsrtc website for travel from ahmedabad central, ahmedabad to bhavangar. The bus departure was scheduled at 7:00pm but it departed from ahmedabad central station at 6:55 pm. When I reached the station with my family, the person at the counter told me that the next bus is at 7:45pm and the earlier one departed on time. I felt cheated. But had no other alternative, had to purchase another ticket for 7:45 pm bus !! the trip details are attached below for kind reference. I want my rs 524 back, with a message to the gsrtc guys that they cannot fool the general...
Complaint comments Read comments Complaint category Government Organizations

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