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GSRTC Customer Care

Gujarat State Road Transport Corporation

Central Office, C/O Central Workshop GSRTC
Naroda
Ahmedabad District
Gujarat
India - 380001

Customer Care Phone Numbers and Contacts

Phone:+91 80 2676 7702
 
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GSRTC Complaints & Reviews

GSRTC - Regarding Ahmedabad - Baroda Volvo buses

User
 Rvbhatia on Apr 27, 2015
1. It is very difficult even from starting point to make out at what time bus is going to depart. for eg. 9 AM or 9:15 AM. 2. Wifi system is very poor. 3. Even in summer, water bottle which was previously provided is not being provided these days 4. Yesterday, I was traveling via 9:15 AM bus from Baroda bus stand to Ahmed bad. When I enquired at booking office no body replied, when i asked for complaint book, he said that is not available. Then I contacted your PRO Mr. Patel on mobile number 09427404861, he replied that his duty doesnt cover this and there are three responsible senior officers...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - રીઝવેશન ટીકીટના પૈસા પરત મળવા બાબતે

User
 dineshudwani on Apr 27, 2015
રીર્ઝવેશન ટીકીટ નં. ADPR992296 PNR NO.:G9310366 બસ રુટ નલિયા-અમદાવાદ તા.રપ/૦૪/ર૦૧પ ના નિર્ધારીત સમયે આદિપુર ખાતે ૧૩-૩૦ કલાક કરતાં એક કલાક મોડી એટલે કે ૧૪-૩૦ કલાકે આવતા ૬-મહિલા તથા ૧-પુરુષ પેસેન્‍જર એમ કુલ્‍લે-૭ પેસેન્‍જર અમદાવાદ નિર્ધારીત સમય માં ન પહોંચી...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - GSRTC E-TICKET REFUND

User
 rasik.com on Apr 26, 2015
My complaint is that I booked 3 E ticket from GSRTC website. My date of Journey was 25/04/2015 from Surat to khambhat in express bus. My PNR no. is G9295344 and trip code is 1645SRTKBTEXP51 My total bus fair is Rs. 399/-. My Journey time was 16:45 On my travel date, I reached Surat bus station at 16:00 and inquired about my express bus from depo incharge of Surat bus station. But depo incharge of Surat told me that express bus which you have booked was not come for traffic reason and thir after i wait bus next 3 hours but bus was not come. He further told me that you would claim refund of amount...
Complaint comments Read comments Complaint category Banks

GSRTC - About bus driver not stopping

User
 popa on Apr 23, 2015
To,
respected sir,
I am as a regular bus passenger from chandkheda to kadi ( at 9AM to 9:30 AM ) requesting you to take a note about local bus drivers who are not stopping bus intentionally and take quick action on this complaint. I'm am not the only one who has this kind of complaint but many people are tired of this kind of inconvenience
like,
1. Ahmedabad to Bechraji via chhatral-kadi
2. Ahmedabad to maharaj pura via chhatral - kadi
3. Ahmedabad to kadi at 9:30 AM (LOCAL)

So I am requesting you to take action and start providing...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - bus not stop at the stop point

User
 piyush1604 on Apr 22, 2015
Hu aaje savare 7:15 kalake narayansarovar this rajkot bus ma besine Bhuj mate ticket lidhel. Ane Bhuj ni commerce college bus stop aagal utarvani mang karel. Pan as bus na conductor jeno base no. A331 ane driver jeno base no. 49140503N banne e mari sathe asabhya vartan Karel. Ane bus stop par bus rokvani na padi mane mari office na sthal thi 3 km durutharel. Ane tare j karvu hoy te kari leje AME koithi darta nathi. Evi maukhik dadagiri pan kari mane Heran Karel chhe. To aa karmchariyo virudhdh hu fariyad nodhavu chhu. Ane emni same kadak shixatmak pagla ni mang karu chhu. From:- P.D.Parmar Assi....
Complaint comments Read comments Complaint category Public Transportation

GSRTC - TICKET NOT CANCEELED AND BUS IS ALSO LATE

User
 dr pankaj on Apr 19, 2015
I HAVE BOOKED BUS FROM SURAT TO AHMEDABAD PNR Number: G9244278 Journey Date: 19/04/2015 Journey From: SURAT Journey To: AHMEDABAD CENTRAL BUSSTAND Trip Code: 1100SRTABDAC44 Departure Time: 11:00 Hrs. Class: AC LUXURY Pickup Point: SURAT Central Bus Stand Platform No: Service From: SURAT Service To: AHMEDABAD CENTRAL BUSSTAND No. of Seats: 1 MY TRAIN FROM AHHMEDABAD TO DELHI IS AT 5:40 PM BUT BUS IS LATE.. WILL DEPART AFTER 12. SO HAD HAD BOOKED CAB WORTH 4500. NOW WHEN AM TRYING TO CANCELL THE TICKET, IT IS NOT BEING CANCELLED...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - unresponible bus drivers

User
 Daxesh Bariya on Apr 10, 2015
Respected sir, i am student of electronic engineering at svit vasad gujarat. I leave at gsfc near channi. There is no bus stop because of the construction of bridge...so buses goes on it..i can't keep the bus timely..so i faces a lots of truble..and some bus drivers can't stop the bus...so plz take some steps for this..your faithfullyy..youger gujarati...
Complaint comments Read comments Complaint category Government Organizations

GSRTC - Bus did not come at all and i want refunf of my ticket

User
 ruchajoshi on Apr 8, 2015
Here are my details of reservation, Trip code:0615ABDZLDEXP51, PNR No:G9155082, Jny date:07/04/2015, Txn pass:jHXaQb5S. this bus was for ahmedabad to zalol and should be departed at 6:15AM but for long time awaiting, inquiry centre told me that this bus was cancelled so now i want refund of my e-ticket....
Complaint comments Read comments Complaint category Public Transportation

GSRTC - BUS DEPART 25 MINUTES EARLIER THAN SCHEDULED TIME

User
 DEVANI on Apr 7, 2015
CORPORATE PNR G838438 TICKET NO: NHR838438 SEAT NO : 5 BOARDING POINT : NEHRUNAGAR (AHMEDABAD) Date : 08/04/2015 Above are my booking details, Bus time was at 5:25 AM from Nehrunagar, but the bus departed at 5:00 AM that is 25 minutes earlier. This is an offense and I request for the refund for the same as its gsrtc fault to depart before time....
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Service provided by GSRTC in Gandhinagar-Sarkhej route

User
 SETHU123 on Apr 7, 2015
Dear sir, It has been noticed that the buses from Sector-28 to Sarkej is cancelled during morning hours especially the bus starting from sector-28 at 8.30 am is very depend for passenger daily up down from Gandhinagar- Ahmed bad. And all buses from sarkej to Gandhinagar not going to Sector-28, and stop the service up to main bus stop only.Due to this daily up down passengers facing problem to reach Sector-28 and the Auto charges minimum 10/- as sharing.Request to check and do need full for the passengers like me facing daily problem...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - bus not stopping at stops

User
 vdix on Apr 2, 2015
I am the regular passenger of gsrtc.Travel from kapurai bus stop to dabhoi and back daily.On 31 mar 2015 .I board on bus at 5 P.M no.GJ 18 Y 8027 at dabhoi . I ask the ticket for kapurai bus stop . But conductor Mr. Vishal Singh issued ticket from dabhoi to soma talab and said it of same cost(rs. 19) . Before reaching kapurai I asked bus conductor to drop me at kapurai bus stop he refused to do so in very rude manner and told it will stop at somatalav only. Although bus driver slow down the bus to stop but he gave signal not to stop so bus driver accelerated the bus and stop the bus far away from...
Complaint comments Read comments Complaint category Travel & Vacations

GSRTC - more charges and unfair stop of bus on hotel

User
 rahil sathiya on Apr 2, 2015
Dear respected sir, i am travel in bus radhanpur dahod .i am take this bus from himmatnagar to santrampur.this bus is stop on abs hotel .this hotel is more costly compare to any other hotel.Driver is stop bus there because hotel gives him free of charges lunch .i request you to plese action about it. Your thankfully Voyager...
Complaint comments Read comments Complaint category Other

GSRTC - restart bus "Bavla-Santarampur"

User
 mitul3332 on Apr 1, 2015
respected sir, bavla depo started bus "Bavla-Santarampur" via kalikund, kheda, nadiad, anand from 15th January, 2015.and in very short time from 30th march 2015 it is permanently canceled . many passengers and students are suffered from it. daily bus was full. so in behalf of all passengers and students i request u to restart the bus as early as possible. this bus was started by requesting in loksamvad programme. and this bus should not be canceled. we are requesting you to restart bus. Thank You Regards, All passengers and students travelling in "Bavla-Santarampur" bus...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Booked ticket conductor wrong reply no booking Surat-Ambaji pick-up point Zadeswar-x on 28-03-2015

User
 BDVYAS on Apr 1, 2015
PNR No. G9059046 Journey date : 28-03-2015 Time :- 23.30 Hrs. Journey from Zadeshwar X to Ambaji (Service from Surat to Ambaji) Class : Sleeper Pick-up point : Zadeshwar X Nos. of seat : 2 nos. 1) B.D. VYAS - M - 59 Yrs. 2) P.B. VYAS - F -54 Yrs. Sir, Bus came in @21.10 Hrs., I asked to conductor we have reservation pl allow me to enter in. He said bhai here no any reservation in this bus, wait your bus is not this. your bus will come after some time you wait here. I wait up to 2.30 Hrs.(Mid night) next date 29-03-2015. Then we go back with expense Rs. 130/- to our residence. Please...
Complaint comments Read comments Complaint category Travel & Vacations

GSRTC - refund of deducted amount

User
 rahulgabani on Mar 29, 2015
Hello sir, I have tried to book the ticket online from ANAND to RAJKOT CENTRAL BUS STAND in Anand-Junagadh express on 28th April, 2015 which was scheduled on 6:15 am and my money has been deducted but I didn't get neither confirmation message nor email. I also confirmed at reservation office of ANAND that the ticket is not booked yet that I tried to book, so I kindly request to refund my amount money...
Complaint comments Read comments Complaint category Banks

GSRTC - regarding not not giving complaint book in bus (GJ 18Y 6592) Rapar depot

User
 ccpatel2007 on Mar 22, 2015
I was travelling from Ahmedabad to Kalol in Rapar depot bus (Ahmedabad to Rapar in night (on 21/03/2015 at 22-15). I asked driver cum conductor to stop bus at workshop kalol he replied that there is no stopage at this place and not stoped bus I asked him to give complaint book but he said that there is no complaint book in his bus and not gave me my contact no 990996184...
Complaint comments Read comments Complaint category Travel & Vacations

GSRTC - REFUND OF PAYMENT FOR FAILED E-TICKET BOOKING

User
 Vicky Ranpura on Mar 20, 2015
I have booked E-Ticket for bhavnagr to baroda but E-ticket fails and payment is withdrawn from my account. I booked E-tickit Today 20/03/2015 At 18:01Hr. Jorney Date:23/03/2015 Seat no:10 Bus time: 13:45 So I want refund for it.. Message I got from our bank is this: A/c N7203 Dr for RS153.00;card txn:VISA-POS/GUJA.A/c Bal(Sub to chq realisation)Rs2535.78 on 20MAR 18:01hr My IDBI bank Account Number: 071104000117203 Account Name: Damjibhai V Ranpura Bhavnagar Madhavdarshan Branch I want refund for Failed E-Ticket.. I olso attached screenshot of Massage Received...
Complaint comments Read comments Complaint category Public Transportation

GSRTC - Bus not stop on Tharad cross road

User
 Asal Naran Dethali on Mar 17, 2015
નારણ આસલ, ટીવી, જર્નલિસ્ટ અને સામાજિક કાર્યકર્તા વિનંતી સાથે લખી જણાવવાનું કે, થરાદ-વાવથી અમદાવાદ જતી બસ નંબર- GJ18Y 3639 તા- 16/3/2014ના રોજ અંદાજીત સવારે 11:30 કલાકના સુમારે થરાદ બસ ડેપોથી નિક્ળ્યા બાદ થરાદ રેફરેલ ચોકડી પર ઉભી રાખવા હાથ લંબાવવા...
Complaint comments Read comments [1] Complaint category News & Media

GSRTC - rude behavior of staff of toilet at balasinor bus stand

User
 gita r joshi on Mar 10, 2015
Today morning at 7 am we have visited public toilet at Balasinor bus stand. Me and my daughter went there for urinal.The caretaker has locked the bathrrooms for urinal and he compulsary force to visit toilet and pay for the same .When we denied to pay for urinal he come up to quarrel with us, standing from his chair and come up to bit us so we have to left that place and had control our natural call.This is the shame incident 1st time with us at public toilet....
Complaint comments Read comments Complaint category Public Transportation

GSRTC - bus dnt stop even though reservation

User
 rakeshdchaudhary on Mar 10, 2015
this is rakesh chaudhary.i have regestered my online bus ticket in zaror anand...and my ticket was from palanpur to anand on 9th march 2015 departing time was 1.45 AM i was dere on pick up station bt bus dnt stop and den i overtake bus on my vehical on bike and stoped it forcefullly den driver replied that there is no reservation and he went away hows this possible?plz rply...GSRTC on line bus booking service is worst den ever my PNR no is_G8953357...
Complaint comments Read comments Complaint category Travel & Vacations

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